Has Rushmore Been Rogued?

[Louise]

I know that this isn't the right thread to post about but only still this comment

Hey Louise,

how should i recommend this to the european players ?

Should i promote and only saying that Click2Pay or credit card is available ?

For europeans are Neteller and Moneybookers most important deposit methods.

I know that's not your decision but i believe this is not good and you should tell it to the owners.

You have C2Pay as method why not thinking also about click$buy as
method ?

I never heard before that this is happened on a casino.

Regards

Zodiac

Hi Zodiac,

For now, this is the situation and decision made by the marketing department. If there are any changes, then I'll make sure to post. European players are welcome to use their credit cards instead in order to claim the welcome bonuses and weekend bonuses, or can use their Neteller/Moneybookers account to deposit and redeem the bonuses during the week.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Casinomeister]

Just a quick announcement that Rushmore is back on board. I spoke with the operator today, and we have a clear means of communication now.

 

[RobWin]

Just a quick announcement that Rushmore is back on board. I spoke with the operator today, and we have a clear means of communication now.

You didn't before when they were listed??

Also, did they give you any good reason for the many delayed payments over the previous months? I'm hoping you touched on that issue with them if you are re-listing them as "Accredited".
____
____

 

[Casinomeister]

You didn't before when they were listed??

Also, did they give you any good reason for the many delayed payments over the previous months? I'm hoping you touched on that issue with them if you are re-listing them as "Accredited".
____
____

Of course I had a means of commo before. It's just that during the last couple of issues, there wasn't the normal amount of communications going on; I wasn't getting the answers that I needed from the operator, and this is the main reason I didn't bring them back on after Elscrabinda was paid.

The operator took the blame for the delayed payments - he had some personal family issues that took most of his time away from the business. He's back in the saddle now, so we're good to go.

 

[vinylweatherman]

Just a quick announcement that Rushmore is back on board. I spoke with the operator today, and we have a clear means of communication now.

Since you now have communication, could you ask what is the "big deal" over Neteller and Moneybookers deposits, yet this is no kind of "deal" at all if these SAME players simply switch over to credit cards, or even Click2Pay.

Neteller and Moneybookers are both REGULATED by the FSA, even if more lightly than the banks, they should be viewed as trustworthy. Quicktender, on the other hand, is rather secretive, being available to US players as a means to get around UIGEA provisions regarding processing of transactions, they are certainly NOT regulated by any trusted jurisdiction that I know of, and are going to "duck & dive" to stay one step ahead of any authority seeking to shut them down as gambling processors.

Credit Cards are VERY prone to fraud, and this brings with it the risk of chargebacks to merchants. The worst fraud is where someone takes credit out in someone else's name by stealing their identity. It can take long enough for this to come to light that any funds used in a casino could get through all the stages of processing, and the cheque cashed. Even stolen cards or details can lead to the scammers getting the money through the system before the rightful card holder discovers something has been going on.

Players themselves can even initiate a chargeback simply because they didn't like the result, and get this past the credit card companies. Neteller and Moneybookers would NOT permit this.

Do the operators of Rushmore REALLY intend this move as a way to encourage players to use cards instead of eWallets, or is there something else going on.

I find that using cards is more problematic that using Neteller, especially so where it is at a casino where I have ONLY used Neteller beforehand. Using cards where the casino currency is not the UK Pound also presents a problem, the fees are HIGHER than those chanrged by Neteller, and I believe Moneybookers fees are also lower than charged by card companies.

If operators believe cards are more secure than eWallets, this is because here in the UK at least, responsibility has passed to the banks from the police, and banks would rather sweep the problem aside, rather than have it form part of "official figures"; hence a wrong impression that cards are MUCH less prone to fraud than a while ago.

In fact, ONLINE fraud has increased DRAMATICALLY, because chip & pin has made it much harder to operate "card present" frauds. Casinos make a damn good target for this, since the money can be retrieved, and usually NOT back to the card from whence it came, but by cheque.

This is another case of Rushmore failing to give a proper answer. The marketing team made a decision, but there MUST be a reason behind it, and asking the simple question "Why?" should be pretty straight forward.

Once we know the thinking, players can decide whether they are prepared to switch deposit methods, or casino.

 

[RobWin]

Of course I had a means of commo before. It's just that during the last couple of issues, there wasn't the normal amount of communications going on; I wasn't getting the answers that I needed from the operator, and this is the main reason I didn't bring them back on after Elscrabinda was paid.

The operator took the blame for the delayed payments - he had some personal family issues that took most of his time away from the business. He's back in the saddle now, so we're good to go.

Wow! Finally after all these months we now know the truth and bottom line to all the previous payout issues. This has got to be the worst decision on the part of an operator that I think I have ever read as far as no one ever giving a simple and concise reason for all the previous cloak and dagger type of answers regarding payout issues.

If the operator had of only had a spokesperson come forward and rely this message previously then I believe that the "Rushmore Group" as a whole would have been given the benefit of the doubt and would not have had to suffer all of the bad press they received in all of the forums which has now been archived in all the major search engines.

This issue regarding delayed payouts could have been put to rest back a couple of months ago. Most players I believe would have and can understand circumstances as those when there are family matters that take precedence over business matters. I know I would have.

I certainly do hope that they have learned something from all of this bad press that they have received over the previous months and will not let something as trivial as this turned out to be hold them back in the future from just coming out and making a statement such as you just made above.

Sheesh...that is hard to believe that this operator would allow their reputation to be damaged the way it has been over something like this!
____
____

 

[vinylweatherman]

Wow! Finally after all these months we now know the truth and bottom line to all the previous payout issues. This has got to be the worst decision on the part of an operator that I think I have ever read as far as no one ever giving a simple and concise reason for all the previous cloak and dagger type of answers regarding payout issues.

If the operator had of only had a spokesperson come forward and rely this message previously then I believe that the "Rushmore Group" as a whole would have been given the benefit of the doubt and would not have had to suffer all of the bad press they received in all of the forums which has now been archived in all the major search engines.

This issue regarding delayed payouts could have been put to rest back a couple of months ago. Most players I believe would have and can understand circumstances as those when there are family matters that take precedence over business matters. I know I would have.

I certainly do hope that they have learned something from all of this bad press that they have received over the previous months and will not let something as trivial as this turned out to be hold them back in the future from just coming out and making a statement such as you just made above.

Sheesh...that is hard to believe that this operator would allow their reputation to be damaged the way it has been over something like this!
____
____

Surely SOMEBODY in the organisation knew of this, so WHY was this not relayed down to the CS and accounts departments so that players could be given the correct answer.
Many of the reasons given for delayed payments had NOTHING to do with someone important being away dealing with family issues. ANY business should also take steps to ensure that if a KEY member of staff is unexpectedly absent, there are OTHER staff able to take control to ensure that the business does not suffer.
NO-ONE can predict this kind of event, so this MUST be something that is planned for right from the start.
It could take a long time for this explanation to circulate around the net to undo the damage done by the lengthy delays, and speculation amidst a lack of explanation from the operator.

 

[Casinomeister]

I think you are reading into too much of what I said. The problems they had with the processing were legit, but some things are always dealt with by the operator (for instance moving funds from here to there). He wasn't available all of the time, so this can cause problems.

This is all water under the bridge. Players have been paid, the affs have been paid, and no one has been screwed over, right?

 

[RobWin]

Surely SOMEBODY in the organisation knew of this, so WHY was this not relayed down to the CS and accounts departments so that players could be given the correct answer.
Many of the reasons given for delayed payments had NOTHING to do with someone important being away dealing with family issues. ANY business should also take steps to ensure that if a KEY member of staff is unexpectedly absent, there are OTHER staff able to take control to ensure that the business does not suffer.
NO-ONE can predict this kind of event, so this MUST be something that is planned for right from the start.
It could take a long time for this explanation to circulate around the net to undo the damage done by the lengthy delays, and speculation amidst a lack of explanation from the operator.

I totally agree Vinyl, if all business were run such as that. The industrialized world would come to a screeching halt!
____
____

 

[Casinomeister]

I totally agree Vinyl, if all business were run such as that. The industrialized world would come to a screeching halt!
____
____

Umm, it's a small business - not William Hill. I think you guys are blowing this out of proportion...

 

[RobWin]

I think you are reading into too much of what I said. The problems they had with the processing were legit, but some things are always dealt with by the operator (for instance moving funds from here to there). He wasn't available all of the time, so this can cause problems.

Exactly, that was my point of them not just coming forth and stating that. That would have been a simple explanation that most players could have got on board with.

This is all water under the bridge. Players have been paid, the affs have been paid, and no one has been screwed over, right?

Agreed.
____
____

 

[johnshoe333]

casinomeister i dont know how to contact you im new but

I think you are reading into too much of what I said. The problems they had with the processing were legit, but some things are always dealt with by the operator (for instance moving funds from here to there). He wasn't available all of the time, so this can cause problems.

This is all water under the bridge. Players have been paid, the affs have been paid, and no one has been screwed over, right?

i have a problem concerning a check i have left a post about it can you please check it and give me some advice thanks in advance

 

[Casinomeister]

i have a problem concerning a check i have left a post about it can you please check it and give me some advice thanks in advance

I've moved the post here:
Link Outdated / Removed

You should be okay - I've already PMd Louise (bear in mind it's late at night here). You should hear back from her in the next 12-24 hours

 

[vinylweatherman]

Umm, it's a small business - not William Hill. I think you guys are blowing this out of proportion...

Even if the operator was only there part of the time, how was it that Louise NEVER offered this explanation. This has nothing to do with the business being small, in fact, for a small business, it is LESS excusable that no-one else seemed to know what was happening, and were churning out what they THOUGHT was happening, which lead to half-truths, and inconsistent stories. THIS is what did the damage, NOT the operator being unavailable to carry out his/her duties for much of the time.

Louise DID tell us once that payments were delayed because accounts were awaiting movement of funds, but she did NOT say why, so we all started to speculate that it had something to do with liquidity within the business, rather than key personnel being unavailable.

I still find it hard to believe that employees of a SMALL business failed to notice the boss was away.

Rushmore now has to rebuild the trust in the brand, and the quickest way to do this is to ensure this IS "water under the bridge", and that a sudden end to all these problems is seen by players, who will in turn post of this in the various forums.

 

[just play]

how was it that Louise NEVER offered this explanation

Maybe Louise didn't think it was her place to talk about one of her co-workers, maybe the family problem was very bad and he didn't want it out in the open, maybe Louise didn't want to bother him in his time with his family...there could be many reasons.

 

[vinylweatherman]

Maybe Louise didn't think it was her place to talk about one of her co-workers, maybe the family problem was very bad and he didn't want it out in the open, maybe Louise didn't want to bother him in his time with his family...there could be many reasons.

Unfortunately, the problem was impacting severely on CUSTOMERS. If customers were not affected, there would be no need to reveal this kind of issue, but something NEEDED to be said because of the sheer length of time this was happening, and this made any explanations of "temporary processor problems" look like a cover up of something more serious.

Louise is not particularly high up, but it seems NO-ONE had any authority to do, or say, anything without the permission of ONE key person, the boss.

Hopefully, this thread will also get archived, and the true reason for the delays thus circulated around the net.

 

[uungy]

Umm, it's a small business - not William Hill. I think you guys are blowing this out of proportion...

Nothing to do with it. They still have unleft questions.

Personally I think it has to do with cashflow, and nothing to do with the concoction they have come up with.

Sounds like they are having financial cashflow issues, and alot of players are using Neteller, so they ban that, so they have less players depositing/cashouts, hence the reason why Neteller has been stopped for promotions.

Also the same reason why they are using lame excuses to not pay this player $2K!

They have never admitted that they have paid slowly, never apologised, and still havent come out themselves (bsides for using Bryan as their tool) to explain the reasoning

I think its a bad move putting them back, until they proove themselves, beyond doubt, its not a cashflow issue.

 

[vinylweatherman]

Nothing to do with it. They still have unleft questions.

Personally I think it has to do with cashflow, and nothing to do with the concoction they have come up with.

Sounds like they are having financial cashflow issues, and alot of players are using Neteller, so they ban that, so they have less players depositing/cashouts, hence the reason why Neteller has been stopped for promotions.

Also the same reason why they are using lame excuses to not pay this player $2K!
They have never admitted that they have paid slowly, never apologised, and still havent come out themselves (bsides for using Bryan as their tool) to explain the reasoning

I think its a bad move putting them back, until they proove themselves, beyond doubt, its not a cashflow issue.

I thought they reviewed this, and allowed the player to have their account reinstated, and WITH the confiscated funds in it. All the player has to do is comply with documentation, and presumably they can withdraw it.
They also reopened communications with Bryan, so this supports the view that the former lack of communication was due to the one DOING the communicating being away dealing with the family issues.

The Neteller question though, has NOT been answered other than a generic "policy decision" type of answer. They need to TELL us what the problem is with Neteller, otherwise this will fuel speculation, as it seems a VERY odd decision indeed to ban a deposit method, rather than individual players, or groups of players, from the weekend and welcome bonuses.
If it were about "bonus abuse", they would ban the players involved, NOT just let them switch to credit cards, and continue "abusing" the weekend and welcome bonus. Neteller are so restrictive about which countries they will allow for gambling transactions that any player likely to have access to Neteller for gambling transactions should have no trouble finding an alternative card to use for the weekend bonus.
This ban will only make for complications with withdrawals, because bonus players who primarily use Neteller will start using BOTH; Neteller during the week, and their cards at the weekend. This means that withdrawals will be complicated by how they are allocated back to deposit methods, and this in turn will lead to players EXPECTING withdrawals in the same manner, usually back to Neteller, but receiving them in another way instead, probably by cheque, or even back to the card. They may well think upon checking their Neteller account for the money, that the old payment problems have returned, since cheques can take days, if not weeks, to arrive in the post, and cards tend to take a few days to post a refund back to the account.

 

[uungy]

I thought they reviewed this, and allowed the player to have their account reinstated, and WITH the confiscated funds in it. All the player has to do is comply with documentation, and presumably they can withdraw it.
They also reopened communications with Bryan, so this supports the view that the former lack of communication was due to the one DOING the communicating being away dealing with the family issues.

The Neteller question though, has NOT been answered other than a generic "policy decision" type of answer. They need to TELL us what the problem is with Neteller, otherwise this will fuel speculation, as it seems a VERY odd decision indeed to ban a deposit method, rather than individual players, or groups of players, from the weekend and welcome bonuses.
If it were about "bonus abuse", they would ban the players involved, NOT just let them switch to credit cards, and continue "abusing" the weekend and welcome bonus. Neteller are so restrictive about which countries they will allow for gambling transactions that any player likely to have access to Neteller for gambling transactions should have no trouble finding an alternative card to use for the weekend bonus.
This ban will only make for complications with withdrawals, because bonus players who primarily use Neteller will start using BOTH; Neteller during the week, and their cards at the weekend. This means that withdrawals will be complicated by how they are allocated back to deposit methods, and this in turn will lead to players EXPECTING withdrawals in the same manner, usually back to Neteller, but receiving them in another way instead, probably by cheque, or even back to the card. They may well think upon checking their Neteller account for the money, that the old payment problems have returned, since cheques can take days, if not weeks, to arrive in the post, and cards tend to take a few days to post a refund back to the account.

The question is, ofcourse this one was returned, the question is if all other accounts that have been effected (I am sure there are other accunts in this situation), were they refunded.

I would like to hear a comment about it from them.

"Reopened" communication with Bryan is a start, but communicating within the forum is just as important. If they cant come up with a realistic and honest reason, then as far as I am concerened they are as cloased as they were till now.

I think they haven't proven themselves at all, and secondly, vote with your $$$$

 

[NASHVEGAS]

...... vote with your $$$$

THIS and +1

 

[chuchu59]

Just a quick announcement that Rushmore is back on board. I spoke with the operator today, and we have a clear means of communication now.

Bryan, While I respect your decision to bring this group back on board I would have thought that they needed to earn this previlege by at least being more communicative to players rather than simply reversing a decision that is unacceptable to most.

I bear no grudges against this group but imo their behavior is a couple of notches below the standard of an accredited casino. In this industry the accredited list is the equivalent of a 'who's who' in the gaming world and definitely the cream of the crop.

 

[maxd]

FWIW you are incorrect to assume that this change was made solely on the grounds that they were "simply reversing a decision that is unacceptable to most." A lot of 'behind the scenes' stuff has been going on regarding this issue.

 

[chuchu59]

Max,

This is where the problem lies. Knowing Bryan, I am sure he has done a lot of 'donkey work' to ensure this group complies with his strict standards before it comes back on board. However, many players have not been treated well by this group in the past few months and on the face of it, it seemed that their re-accreditation came on the back of a reversal of the dubious decision to confiscate funds from a dormant account which is ridiculous.

I have never doubted either Bryan's or your integrity but surely it would be helpful to shed a little more light on how the re-accreditation came about. For casinos that newly achieve that status there are no qualms about it but given the fact that there were so many issues with Rushmore in the past few months surely it pays to be a little more transparent here on the quick re-accreditation.

 

[maxd]

Sorry Chu but I'm not a big fan of the "show us why we should believe you" school of website management.

I know from my PAB experience that a lot of what we do works because of the 'in between' position we hold, and a lot of that means we know things on both sides that have no place on the forums.

Doubtless Bryan will provide details as he deems appropriate but I have to say that this trend towards always asking for full disclosure seems seriously misguided to me.

The bottom line is that if we complied with these "show me" requests as often as we see them we'd probably be slitting our own throats. We simply couldn't do what we do if we hung all the laundry out in public.

 

[uungy]

True, and the question is why do they leave it to you to hang out their dirty laundry , cant they answer simple questions themselves, or do they need a pupet constantly

Why cant they come out themselves. They have never explained anything themselves, give you something to wonder.

I agree its speculation, but the fact they have never come clean with anything, only shows that the speculation probably has alot of truth.

Why not step up, throw them out, and let them prove themselves without you or Bryanj having to have to answer simple questions, which ought to be answered by an reputable brand. I have yet to hear Roulette69 come with a silly excuse such as this, (2 weeks for waiting withdrawals, wierd or no responses), and they are probably alot smaller than Rushmore. They make themselves sound so big, with all the different departments, (I believe its actually ALL Louise), reminds me of my post here https://www.casinomeister.com/forums/threads/operations-room.32470/

Dont you feel you are getting whipped constantly because of them? They need the sling, and let them prove themselves.

Becoming accredited then losing it, should require alot more than just the original accreditation, the simple reason being that even though they were accredited, they did not do anything initially, with all their problems