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guts unplayable..anyone else?

Man, the seconds and minutes between spins, game crashes, reloads.
Anyone else?
Not my net, checked other tabs and pages and load fine.
On the plus side, longest session I've had in ages...not winning, but the lag lol
 
Ugh, busted out and glad; what a horrible endeavour....even the 5 cents cant spin out because games won't load.
What a wasted evening, was so stoked to play seeing as I can only dep once a month these days. I'd have had more fun buying paint and watching it dry....might have been as dull staring at the walls, but I'd have had an end result.

Rant over. lol

guts.webp
 
Ugh, busted out and glad; what a horrible endeavour....even the 5 cents cant spin out because games won't load.
What a wasted evening, was so stoked to play seeing as I can only dep once a month these days. I'd have had more fun buying paint and watching it dry....might have been as dull staring at the walls, but I'd have had an end result.

Rant over. lol

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Just remember to contact the 'Help Desk' and quote 'Error code 211'.

That way chat can really get to the crux of the problem! :(
 
Just remember to contact the 'Help Desk' and quote 'Error code 211'.

That way chat can really get to the crux of the problem! :(

lol, because I don't already CClean before I play and need to be told that should fix it :D

(to be fair,dont think guts has trotted that one out to my recollection - though always annoying to hear)
 
Sounds like you had a bit of a crap time there Dionysus. To be fair no one enjoys stuttery gameplay like that. Even if I cashed out with a profit it would be painful to reload the slot after every spin and it's not on.

Sorry to hear your monthly session got ruined because of it, and annoying how casinos just don't do anything to improve their service:mad:

After all, we all just keep coming back for more of the same. In fact I'd have more fun talking to the wall that I've just watched dry than play bloody laggy slots, it's the worst :mad::mad:
 
It does indeed blow dirty donkey bits. Not getting over starting balance (well, i was 2 bucks up for a second or 2) is bad enough time and again, but to not even enjoy the playing is even worse.
Maybe next month smooth sailing. :D
 
The 211 was only near the end..otherwise, it was simply spiining endlessly then tming out.
I'd think it was my side, except, as it was just spinning, aside from opening any other pages and loading, i could open another tab, start this new CM thread, post and read it, while the slot was still spinning.
 
Hey guys,

I was having a crappy time with quickfire/MGS games myself yesterday - although different in nature than yours (game sizing issues, coupled with slowness). The error message is indeed one served by the game provider, but that does not always mean that the error is on their end/

Let me check your gameplay logs for yesterday to find the games in question and best I can do is send it through to our internal NOC and Microgaming helpdesks.

If you can PM me some details regarding your ISPs, and devices browser types etc...whatever you can provide it might help a tad. I promise we won't tell you to clear cache and cookies :) @brianGhattas - not sure we've e-met before, any chance you could PM me your Guts user credentials please?

And anyone outside of Canada experiencing problems of this nature in the last few days? Please let us know, as every little helps.

Thanks,

Yits
 
Firstly, love the Mr Pickles avatar - brilliant!

I sucks, I hear you - and fully understand how you get to the assumption that we may not be doing enough to improve service. Just want to alleviate concerns that we don't - cos it's always a burning issue that is taken seriously internally.

The problem is that it is often so random, and so hard to identify individual players'technical issues - i.e. from where they originate. It can be constituted by a multitude of factors internal and external, and the true challenge lies in finding out the exact sources of the issues, usually with remote customers to whose computers and/or phones we of course have no access.

Hence those annoying requests on my part for device and ISP details etc... because often I'm afraid to say we cannot pinpoint anything with ease, no matter how much or tech-geeks may try.

Hope this helps,

Yits

Sounds like you had a bit of a crap time there Dionysus. To be fair no one enjoys stuttery gameplay like that. Even if I cashed out with a profit it would be painful to reload the slot after every spin and it's not on.

Sorry to hear your monthly session got ruined because of it, and annoying how casinos just don't do anything to improve their service:mad:

After all, we all just keep coming back for more of the same. In fact I'd have more fun talking to the wall that I've just watched dry than play bloody laggy slots, it's the worst :mad::mad:
 
Man, the seconds and minutes between spins, game crashes, reloads.
Anyone else?
Not my net, checked other tabs and pages and load fine.
On the plus side, longest session I've had in ages...not winning, but the lag lol

If it helps, had the same at Rizk on occasion and as they're using the same platform and I've ruled out issues at my end then I would suggest it is some kind of intermittent/ sporadic issue on the platform.

Its quite rare but can last for a while.
 
LoL is that a genuine table of errors :confused:

All the codes are the same problem API time out error, What a bloody joke, I do not think who ever designed the code know what they mean

Error 211 is a connection issue somewhere between you-casino-game provider.

If somebody could explain that API stuff then we might know better what exactly it is.

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I'm getting it now, game won't even load. Seems to be worse with the MG games, tried thunderstruck 2 and got the same error :mad:

Typically, I was right in the middle of a (rare) good session on Immortal Romance too.

Guts Error.webp
 
Had my Monday 'Double' session spoiled also.

Went to throw my last 20 at IR but in the first few spins it disconnected twice and all other spins were lengthy and laggy :(

Switched to CFTBL and DOA (which I don't play much these days but wanted smooth spins) and was wiped out in minutes.

Usually would have gone Rhino/IR/Jurassic but as I say session spoiled by these bloody QF problems which seem never ending.

Have spoke with Yits about this before and feel for Guts/MT secure as they catch the brunt of the 'moans' yet the people behind the error simply sit back counting their profits, immune to the back lash from customers simply because their servers cannot cope!
 
Hey guys,

I was having a crappy time with quickfire/MGS games myself yesterday - although different in nature than yours (game sizing issues, coupled with slowness). The error message is indeed one served by the game provider, but that does not always mean that the error is on their end/

Let me check your gameplay logs for yesterday to find the games in question and best I can do is send it through to our internal NOC and Microgaming helpdesks.

If you can PM me some details regarding your ISPs, and devices browser types etc...whatever you can provide it might help a tad. I promise we won't tell you to clear cache and cookies :) @brianGhattas - not sure we've e-met before, any chance you could PM me your Guts user credentials please?

And anyone outside of Canada experiencing problems of this nature in the last few days? Please let us know, as every little helps.

Thanks,

Yits

Yes, I'm getting the same error message - the account not being verified (sorry the same one as OP is getting) and I'm Ireland based.
Been happening over a week now on mobile and laptop. Very frustrating.
 
Finally Guts allow German Players again and then...
deposited 20 EUR only to see that the games slow or endless spin and "lost connection to server" :(
disappointing evening...no need to say that toward switching the games, the bust-out has ended my Guts-Trip

Hope you will solve the problems, so the gaming will be fun again

all the best and have a nice evening
Chrisi
 
Its terrible tonight for the errors had god knows how many , 1 last go and give up till tomorrow lol

Just have had an absolutely dismal time trying to play on it this evening. So peed off. Can't even play out my last few quid. No matter what i tried to play I got errors . Telling me my log in couldnt be verified or that the game was unavailable. 30 quid down the swanee. That was no fun whatsoever. :axeman:
 
Totally agree, 2 deposits made there tonight, only got 1 error out the first deposit, ripped me but no other errors 2nd deposit was terrible, errors galore , 4 different types, but ive pm'd Yits with all the screenshots so hopefully things will be fixed as soon as they can , as im aware of how busy they are etc, so all in good time eh,, may bring some luck once alls sorted lol


Just have had an absolutely dismal time trying to play on it this evening. So peed off. Can't even play out my last few quid. No matter what i tried to play I got errors . Telling me my log in couldnt be verified or that the game was unavailable. 30 quid down the swanee. That was no fun whatsoever. :axeman:
 
Went to play my free spins from the 'Double' promotion yesterday and I can't even get on the website now, can get on other sites so can't be my end.

Just gets worse lol

Guts2.webp
 
Escalated to tech - I cannot replicate from my end, nor can some friends who I have contacted in UK and did me the favour of checking on their end, but that could be geolocation. I have also tried on all browsers - using Opera for instance (PNE forever - I saw you use that) - and still no issues.

Will update thread in about 15-20 minutes, bear with me.

Yits
 
OK, I lie!!

We have now replicated - this is probably only affecting customers from the UK (issues from last night on this thread will not be related to this, there was a UK redirect change made this morning - 99.9% certain that this is causing this error).

Tech team looking ninto it, top priority - might require a rollback of some changes made if they cannot fix it swiftly. Apologies for the hassle caused, and please remember that you double deal spin are available for a full week so they will not pack up and walk away :) You guys will also receive some nice promotional offers this week, and hopefully that will help soothe the situation.

Regarding tech issues reported last night/late last week - still no clear indication for us what could be causing it, barely anyone seems to complain nor can many replicate - and these issues seem to often re-occur with a similar group of customers reporting it here, so I suspect it might be related to your respective locations and on/off issues with our CDN and your area. But we'll address that further once we get all UK site access fully up and running.

Please bear with us - and thanks for notifying! We'll get you all some extra spins as soon as we can, promise :)
 
Sorry mate, PM me guts acc details + as many ISP, device and brower details you can muster if possible please?

Just have had an absolutely dismal time trying to play on it this evening. So peed off. Can't even play out my last few quid. No matter what i tried to play I got errors . Telling me my log in couldnt be verified or that the game was unavailable. 30 quid down the swanee. That was no fun whatsoever. :axeman:
 
Another deposit from a small budget wasted last night due to error's galore and now I can't even play my pointless FS either :(

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Either the internet itself has developed a very warped sense of humour or its had one too many visits to live chats :p

Time for my banner again :rolleyes: :eek:

Picture1.webp

I strongly suspect the following:

- in the early days of online gaming the casinos would be run from a localized server connecting to MG or RTG. Problems were detected and sorted locally.

- today in our modern age casinos are using server farms and cloud storage to cut cost, improve security etc. Only a little part, e.g. storage of customer data, payment set-ups are still on their own local servers. This has been done hastily without proper testing/research, you name it and now we the players are paying the price.

I played 8 sessions at 5 casinos in the past 2 days, only one was error free...the rest just frustration that i really feel like getting on that plane with the bazooka :rolleyes: ..... makes me puke THB :barf:
 
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lol Harry, love that banner :)

Sure now we have Yits on the case it will get sorted ASAP even tho probably temporarily until those pesky gremlins rear their ugly heads once more. :(

Must admit tho I am getting to the stage now where I don't enjoy most sessions, even when error free, I'm sat here thinking, 'this is too good to be true, disconnections right around the corner are they??'

Turned a session off last night with well over £30 in balance, something I never do (not Guts, elsewhere) due to 'I canny take no more' scenario.

Played @ Guts yesterday prior to the above session and actually wanted to bust, just to end the misery.

Its so, so annoying and frustrating for us players, more so for those who do stick to their budgets like yourself and me as if it is the last deposit for that day and you come across errors then its game over.

Do feel for the managers to a degree also however as 90% of the time I feel that these things are out of their control and they are like 'Piggy in the Middle'

Game providers are way too greedy, not interested in anything but their profits and hence players and casino operators are left to suffer.
 
Thats an MGS error msg - that would be their help desk, so if the issue is found not to be on Guts'side, CS then have an exact reference to send to Microgaming support - just FYI

Just remember to contact the 'Help Desk' and quote 'Error code 211'.

That way chat can really get to the crux of the problem! :(
 
Man - I feel you. I wish I could promise that I resolve everything, but I try to avoid being a liar (except when my missus asks if I've been down the pub - that's just basic self-preservation and I view it as legit) so I am loathe to promise you I can resolve everything perfectly - as I said to your other half on a recent PM, it's so hard to draw lines for some of these things - it's mind-boggling. I think we would need a tecchie on CM to collate this for us, to cut out the middle-man like myself who has very limited tech knowledge.

I hope I can help wherever possible though - we're trying and your guys feedback is helping a tonne to at the very least alert us of certain burning issues.

lol Harry, love that banner :)

Sure now we have Yits on the case it will get sorted ASAP even tho probably temporarily until those pesky gremlins rear their ugly heads once more. :(

Must admit tho I am getting to the stage now where I don't enjoy most sessions, even when error free, I'm sat here thinking, 'this is too good to be true, disconnections right around the corner are they??'

Turned a session off last night with well over £30 in balance, something I never do (not Guts, elsewhere) due to 'I canny take no more' scenario.

Played @ Guts yesterday prior to the above session and actually wanted to bust, just to end the misery.

Its so, so annoying and frustrating for us players, more so for those who do stick to their budgets like yourself and me as if it is the last deposit for that day and you come across errors then its game over.

Do feel for the managers to a degree also however as 90% of the time I feel that these things are out of their control and they are like 'Piggy in the Middle'

Game providers are way too greedy, not interested in anything but their profits and hence players and casino operators are left to suffer.
 
lol Harry, love that banner :)

Sure now we have Yits on the case it will get sorted ASAP even tho probably temporarily until those pesky gremlins rear their ugly heads once more. :(

Must admit tho I am getting to the stage now where I don't enjoy most sessions, even when error free, I'm sat here thinking, 'this is too good to be true, disconnections right around the corner are they??'

Turned a session off last night with well over £30 in balance, something I never do (not Guts, elsewhere) due to 'I canny take no more' scenario.

Played @ Guts yesterday prior to the above session and actually wanted to bust, just to end the misery.

Its so, so annoying and frustrating for us players, more so for those who do stick to their budgets like yourself and me as if it is the last deposit for that day and you come across errors then its game over.

Do feel for the managers to a degree also however as 90% of the time I feel that these things are out of their control and they are like 'Piggy in the Middle'

Game providers are way too greedy, not interested in anything but their profits and hence players and casino operators are left to suffer.

Exactly how i feel in those moments..... increase my bets just to get rid of the balance..... happened just 1hr ago at CL, 7 disconnections within 13 minutes. First session of the day and my gaming mood was spoiled within a few minutes. :mad: :rolleyes:

Ridiculous considering we are paying good money for a service yet the industry does not seem interested in fixing it properly, rather quick patch work here and there until the next issue. :mad:

This is not against Guts or Yits, where i have to admit that i had less errors in the past than on other sites and Rizk was my only error free session in the past 2 days.

It is in general for the whole casino industry which seems happy to take billions every year, yet not capable of delivering a stress free, enjoyable experience. :rolleyes:
 
I'll get me magic wand and crystal ball Harry ;P

We try man - I understand how it seems on the player's end, and we feel your frustration! It's an issue taken seriously, and I'm 100% sure our founders and CEOs are monitoring this and all other forum threads, because they too care and feel your pain.

It ain't eve going to be perfect, but if we can make significant steps one at a time and see an upward, progressive line then that is a realistic goal that we can honestly strive to achieve.

Time for my banner again :rolleyes: :eek:

View attachment 69852

I strongly suspect the following:

- in the early days of online gaming the casinos would be run from a localized server connecting to MG or RTG. Problems were detected and sorted locally.

- today in our modern age casinos are using server farms and cloud storage to cut cost, improve security etc. Only a little part, e.g. storage of customer data, payment set-ups are still on their own local servers. This has been done hastily without proper testing/research, you name it and now we the players are paying the price.

I played 8 sessions at 5 casinos in the past 2 days, only one was error free...the rest just frustration that i really feel like getting on that plane with the bazooka :rolleyes: ..... makes me puke THB :barf:
 
Thats an MGS error msg - that would be their help desk, so if the issue is found not to be on Guts'side, CS then have an exact reference to send to Microgaming support - just FYI

It makes no difference to me either way, for all I care the problem could have originated on Mars. I'm still the one having a bad experience whilst on your site.

Even if it's an MG problem, do you have instant direct contact with them to resolve the issue on the spot, or is it easier to take a punter's money, shrug your shoulders and pass the buck?

All the while we still get errors left right and centre like nothing's up.
 
Yes indeed - issue was identified and fixed about 20-25 mins ago.

If you are still experiencing issues, please clear cache and cook...<enter Harry_BKK with a bandana and bazooka>

LMAO Yits :yahoo: .... one day, I will make it to Malta :D :D on my next trip to Europe...just wonder what airport security will say about the bandana, surely the bazooka won't be a problem :rolleyes: :cheerleader:
 
Hey,

No, Mgs do not have instant contact routes - in fact they are notoriously slow, although I must stress there are some very kind and smart people working there.

I'll be honest with you here - I'm a head of casino ops for a brand, I shouldn't really be repping full-time through a weekday because it means I don't do any of my actual tasks, which means no new games, promotions, banners, tournaments, raffles, features etc... (my turn to have a small whinge :-D That's partially what CM is for after all!!). I just try to squeeze as much as possible of CM in as I can, because it is important for the customers and for the business - and I need to show you guys the proper respect and helpfulness, to the best of my ability.

So! Contact with Mgs for some errors identified should be logged by CS to platform, and then NOC to MGS support where it will hopefully return via the same path in as little time as possible. These queries should ideally be directed to CS, although you can parallel both by dual-tracking it with CS and here simultaneously, although you may need to wait for replies longer on CM. And I'm away for 2 weeks at the end of month, which means replies will be extra-slow.

All interdependent corporate entities work this way I'm afraid. Issues like this morning's UK redirect - that can be done in one fell swoop. Tough, convoluted ones without any clear line and no way for us to replicate or even know if it's on your end, our end, inbetween or myriad 3rd parties' ends are inherently convoluted. It's some pretty damn mysterious stuff on occasion.

#Tryingwepromise :)



It makes no difference to me either way, for all I care the problem could have originated on Mars. I'm still the one having a bad experience whilst on your site.

Even if it's an MG problem, do you have instant direct contact with them to resolve the issue on the spot, or is it easier to take a punter's money, shrug your shoulders and pass the buck?

All the while we still get errors left right and centre like nothing's up.
 
If you say the bazooka is for bird-hunting - they'll let you through. And you are only allowed to drive if you are extremely drunk and never, ever indicate if you wish to turn.

Those are the rules in Malta - once you have them under your belt it's like being a local ;)

LMAO Yits :yahoo: .... one day, I will make it to Malta :D :D on my next trip to Europe...just wonder what airport security will say about the bandana, surely the bazooka won't be a problem :rolleyes: :cheerleader:
 

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