guts unplayable..anyone else?

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Ugh, busted out and glad; what a horrible endeavour....even the 5 cents cant spin out because games won't load.
What a wasted evening, was so stoked to play seeing as I can only dep once a month these days. I'd have had more fun buying paint and watching it dry....might have been as dull staring at the walls, but I'd have had an end result.

Rant over. lol

guts.JPG
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Ugh, busted out and glad; what a horrible endeavour....even the 5 cents cant spin out because games won't load.
What a wasted evening, was so stoked to play seeing as I can only dep once a month these days. I'd have had more fun buying paint and watching it dry....might have been as dull staring at the walls, but I'd have had an end result.

Rant over. lol

View attachment 69682

Just remember to contact the 'Help Desk' and quote 'Error code 211'.

That way chat can really get to the crux of the problem! :(
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Just remember to contact the 'Help Desk' and quote 'Error code 211'.

That way chat can really get to the crux of the problem! :(

lol, because I don't already CClean before I play and need to be told that should fix it :D

(to be fair,dont think guts has trotted that one out to my recollection - though always annoying to hear)
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Sounds like you had a bit of a crap time there Dionysus. To be fair no one enjoys stuttery gameplay like that. Even if I cashed out with a profit it would be painful to reload the slot after every spin and it's not on.

Sorry to hear your monthly session got ruined because of it, and annoying how casinos just don't do anything to improve their service:mad:

After all, we all just keep coming back for more of the same. In fact I'd have more fun talking to the wall that I've just watched dry than play bloody laggy slots, it's the worst :mad::mad:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Error 211 is a connection issue somewhere between you-casino-game provider.

If somebody could explain that API stuff then we might know better what exactly it is.

Picture2.png
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
The 211 was only near the end..otherwise, it was simply spiining endlessly then tming out.
I'd think it was my side, except, as it was just spinning, aside from opening any other pages and loading, i could open another tab, start this new CM thread, post and read it, while the slot was still spinning.
 

BrianGhattas

Where's My Handpay?!?
Joined
Mar 8, 2016
Location
Ottawa, Ontario
I'm on Day 8 of my GUTS deposit and I've had games crash on my tablet and laptop. Usually affects Microgaming and NextGen. It's annoying but nothing bad. You think it's just lag and then you're forced to restart the game.
 

Guts - Yits

Dormant account
Joined
Aug 13, 2015
Location
Malta
Hey guys,

I was having a crappy time with quickfire/MGS games myself yesterday - although different in nature than yours (game sizing issues, coupled with slowness). The error message is indeed one served by the game provider, but that does not always mean that the error is on their end/

Let me check your gameplay logs for yesterday to find the games in question and best I can do is send it through to our internal NOC and Microgaming helpdesks.

If you can PM me some details regarding your ISPs, and devices browser types etc...whatever you can provide it might help a tad. I promise we won't tell you to clear cache and cookies :) @brianGhattas - not sure we've e-met before, any chance you could PM me your Guts user credentials please?

And anyone outside of Canada experiencing problems of this nature in the last few days? Please let us know, as every little helps.

Thanks,

Yits
 

Guts - Yits

Dormant account
Joined
Aug 13, 2015
Location
Malta
Firstly, love the Mr Pickles avatar - brilliant!

I sucks, I hear you - and fully understand how you get to the assumption that we may not be doing enough to improve service. Just want to alleviate concerns that we don't - cos it's always a burning issue that is taken seriously internally.

The problem is that it is often so random, and so hard to identify individual players'technical issues - i.e. from where they originate. It can be constituted by a multitude of factors internal and external, and the true challenge lies in finding out the exact sources of the issues, usually with remote customers to whose computers and/or phones we of course have no access.

Hence those annoying requests on my part for device and ISP details etc... because often I'm afraid to say we cannot pinpoint anything with ease, no matter how much or tech-geeks may try.

Hope this helps,

Yits

Sounds like you had a bit of a crap time there Dionysus. To be fair no one enjoys stuttery gameplay like that. Even if I cashed out with a profit it would be painful to reload the slot after every spin and it's not on.

Sorry to hear your monthly session got ruined because of it, and annoying how casinos just don't do anything to improve their service:mad:

After all, we all just keep coming back for more of the same. In fact I'd have more fun talking to the wall that I've just watched dry than play bloody laggy slots, it's the worst :mad::mad:
 

citizenx

Non-Gambler
Joined
Nov 29, 2012
Location
UK
Man, the seconds and minutes between spins, game crashes, reloads.
Anyone else?
Not my net, checked other tabs and pages and load fine.
On the plus side, longest session I've had in ages...not winning, but the lag lol

If it helps, had the same at Rizk on occasion and as they're using the same platform and I've ruled out issues at my end then I would suggest it is some kind of intermittent/ sporadic issue on the platform.

Its quite rare but can last for a while.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
LoL is that a genuine table of errors :confused:

All the codes are the same problem API time out error, What a bloody joke, I do not think who ever designed the code know what they mean

Error 211 is a connection issue somewhere between you-casino-game provider.

If somebody could explain that API stuff then we might know better what exactly it is.

View attachment 69683
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
LoL is that a genuine table of errors :confused:

All the codes are the same problem API time out error, What a bloody joke, I do not think who ever designed the code know what they mean

Yeah mate that is a part of an original MG manual. The chapter is connection errors. :D
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
I'm getting it now, game won't even load. Seems to be worse with the MG games, tried thunderstruck 2 and got the same error :mad:

Typically, I was right in the middle of a (rare) good session on Immortal Romance too.

Guts Error.JPG
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Had my Monday 'Double' session spoiled also.

Went to throw my last 20 at IR but in the first few spins it disconnected twice and all other spins were lengthy and laggy :(

Switched to CFTBL and DOA (which I don't play much these days but wanted smooth spins) and was wiped out in minutes.

Usually would have gone Rhino/IR/Jurassic but as I say session spoiled by these bloody QF problems which seem never ending.

Have spoke with Yits about this before and feel for Guts/MT secure as they catch the brunt of the 'moans' yet the people behind the error simply sit back counting their profits, immune to the back lash from customers simply because their servers cannot cope!
 

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
Hey guys,

I was having a crappy time with quickfire/MGS games myself yesterday - although different in nature than yours (game sizing issues, coupled with slowness). The error message is indeed one served by the game provider, but that does not always mean that the error is on their end/

Let me check your gameplay logs for yesterday to find the games in question and best I can do is send it through to our internal NOC and Microgaming helpdesks.

If you can PM me some details regarding your ISPs, and devices browser types etc...whatever you can provide it might help a tad. I promise we won't tell you to clear cache and cookies :) @brianGhattas - not sure we've e-met before, any chance you could PM me your Guts user credentials please?

And anyone outside of Canada experiencing problems of this nature in the last few days? Please let us know, as every little helps.

Thanks,

Yits

Yes, I'm getting the same error message - the account not being verified (sorry the same one as OP is getting) and I'm Ireland based.
Been happening over a week now on mobile and laptop. Very frustrating.
 

chrisigissi

Dormant account
Joined
Nov 12, 2013
Location
Near Koblenz
Finally Guts allow German Players again and then...
deposited 20 EUR only to see that the games slow or endless spin and "lost connection to server" :(
disappointing evening...no need to say that toward switching the games, the bust-out has ended my Guts-Trip

Hope you will solve the problems, so the gaming will be fun again

all the best and have a nice evening
Chrisi
 

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
The one game i wanted to play keeps kicking me out with the error message ARGH!! sucks!
 

kerry888

Full Member
Joined
Oct 22, 2014
Location
w-ton
Its terrible tonight for the errors had god knows how many , 1 last go and give up till tomorrow lol
 
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