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ATTN: Casino Rep Guts don't bother responding to clients unless it suits them

Discussion in 'Online Casinos' started by livadiva, May 18, 2016.

    May 18, 2016
  1. livadiva

    livadiva 30 suspension PABaccred

    Occupation:
    administrator
    Location:
    Canada
    I have sent messages to Yits here and through Customer Support. Perhaps a public conversation would illicit a response...waited weeks now. Still waiting for a response from my bonus ban just before the Christmas promo. So sorry I won $3000 after gambling almost $10 000...I guess I deserve to be punished and ignored because my deposits aren't up to snuff. Disgusting.:mad:
     
  2. May 18, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Well, a shirty attitude won't help things along. But I get you're frustrated. Unfortunately the rep hasnt been around much (well, at all really).

    As to bonus banning - well, that's entirely the casino's prerogative - they don't require rhyme, reason nor explantation, as much as we may like otherwise. There's not much anyone here can do to change that I'm afraid.
     
  4. May 18, 2016
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It's only been a couple of days, but I too have an unanswered PM.
     
  6. May 18, 2016
  7. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I've sent pm's to both Yits and Tony 48 hours ago and told them that I would ask Bryan to take them off from the accredited list now, at least until they have solved the rep issue. A friendly nudge isn't enough anymore.
    If they don't want to be accredited then fine but we need to know since it's been the same this whole year.

    We as members have to know where to send those who need help. Lately we have turned to Captain Rizk and he have fixed things for them. That's not his job.

    They are a great trustworthy casino, but maybe they have grown too big now too. They certainly don't need us anymore.
     
    3 people like this.
  8. May 18, 2016
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    That's the impression I'm getting too. Sad, CM and its members I'm certain, went a long way to bringing them up to where they are. It's a disheartening feeling ..it's like, well, if you push Rizk up there, will they bounce once they don't need the kudos?

    Good casino..reliable for payments. I'm still loyal to depositing there as casino of choice. Who knows - maybe Ben has spoiled us all lol.
    But I DO agree - one of the conditions of being accredited is being available to members here. That's multiple times I've now seen unanswered pms. Bryan said he saw him in Malta (Yits) and that he's alive and well.
    I'm cognizant there's a great many demands on a casino manager - so put a rep in place if you can't meet the obligations here.

    And no, this isn't a GUTS bash - we're all well aware they're good and a reason theyve earned the accolades theyv'e received. This isn't a 'GUTS youre bad' but a boot in the ass because 'GUTS we know you're better than this'.
     
    3 people like this.
  10. May 18, 2016
  11. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Having an active rep is imo the most important part of being accredited from the players standpoints. I know it is for me, they are extremely useful for tough issues.

    I have held other CM casinos to account when their rep has not been active and so its only fair the same is done here this time. It is a shame to see Guts fall so much, I loved them at one time.

    To the OP - it is up to the casino if they bonus ban you or not you might not like it but its fair enough and its not a reason to start a public thread bashing them. However the continued lack of timely responses by a rep from Guts has gone on too long now, they should either get someone in here every day or be put in the reservation.

    A real shame, CasinoBen was probably the best rep ever to have graced CM as well when he was doing the job.

    Someone who has not received responses from the rep should PM CasinoMeister and inform them.
     
    2 people like this.
  12. May 18, 2016
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    We have and he knows. After nearly a month's absence, Bry poked him with a stick, but all that unfortunately happened was he popped in for an obligatory 5 minutes, and it's been 2 weeks again.
     
  14. May 18, 2016
  15. Guts - Yits

    Guts - Yits Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi guys,

    Got a justified tongue lashing internally here - I think it will whip me into shape. I need to do better on the forum, I always keep delaying and delaying when it comes to this aspect of my work and will reset my priorities.

    You guys are of course right, hope I can set the record straight and give you better service.
     
    10 people like this.
  16. May 18, 2016
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Lets hope so Yit's,

    It would be a shame to see such a good casino get a bad name across casino forums, For a few minor incidents

    Guts has contributed so much, I know the firm is venturing out and have there own platform etc and even now got casino's wanting to be part of it, The last thing you want is aload of complaints no matter how minor they are, I know there will not be many major complaints if any as like its been pointed out your as safe as they come,

    Its just good to know some one is about as not always customer service can satisfy us :)
     
    1 person likes this.
  18. May 18, 2016
  19. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Wow, look who found his way in :thumbsup:

    Correct, we deserve better. I trust you will do all you can now so Welcome back :D
     
    2 people like this.
  20. May 18, 2016
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Glad to have you back on board. GUTS has a history of always doing right by us, and players in turn recognzie all the good GUTS has done.

    Stick with us and we'll stick with you. :thumbsup:
     
    1 person likes this.
  22. May 19, 2016
  23. livadiva

    livadiva 30 suspension PABaccred

    Occupation:
    administrator
    Location:
    Canada
    Thanks Yits, sorry I was a negative nancy, wasn't feeling the love. Thank you for sorting out the ban and getting it lifted.:thumbsup:
     
    2 people like this.
  24. May 19, 2016
  25. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Thanks for answering my PM. To be honest, the length of time to respond wasn't excessive, it's just in light of the recent non-responsiveness we've seen over and over I felt the need to comment.

    I don't often need a rep, but it's important that one is available for me to be a player.
     
    2 people like this.
  26. May 19, 2016
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Nor do But I will tell you one thing it goes a long way and puts a bit of trust for us peeps, It does me any way, End of the day I not got much to lose but I do think about other gamblers
     
    4 people like this.

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