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PlayerCenter/Interactive Gaming Systems

Discussion in 'Online Casino and Poker Complaints - old section' started by jpm, Jun 4, 2004.

    Jun 4, 2004
  1. jpm

    jpm Dormant account

    You REALLY need to remove that personal info from your post and fast! There is every detail of your debit card in that first post, someone is going to steal you blind!
     
  2. Jun 4, 2004
  3. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa
    This is a very long and drawn out case that can be summed up rather quickly...(not trying to steal his thunder)...player deposited and played, he won some money, was told the check was in the mail, player deposited and played more money, based off of his pending checks comming in the mail, won some more, cashed out some more ect.......somehow, the fine folks @ playercenter, intercept the mule train that the country of Argentina uses for their mail, and recover these "checks"...the reason is the casino owner didn't have enough cash in HIS playercenter account to cover the checks...Anyone else see a pattern developing here??? The fact is they told him they sent him checks...at multiple dates and they DIDN'T SEND ANYTHING...Playercenter.com continues to display a pattern of lies and blatent abuse of players.
     
  4. Jun 4, 2004
  5. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    Dude, that was not smart putting that post with all that info. I could easily just copy down your credit card number, expiry date and even your security code and go to town. Bryan you should erase this post before this guy gets ripped off. It is very long to read but there is all his personal info in there. And cancel that credit card ASAP!
     
    Last edited: Jun 4, 2004
  6. Jun 4, 2004
  7. jpm

    jpm Dormant account

    I PM'd Bryan about the private info as soon as I saw it, hopefully he'll take it out.

    After taking the last hour to read thru the whole thing, I come to the conclusion that both playercenter and the player lied. In fact, he starts out lying about a 25 day grace period like its a credit card, yet he knows its a debit card and even says so later. Obviously playercenter lied too saying that checks were sent, cancelled and re-sent when they weren't (or were somehow recaptured after being mailed?).

    I'd suggest not taking this to court, since you'd probably end up just having it thrown out, or worse, get countersued for threatening to destroy their business.

    Bottom line, playcenter needs to be shut down, and Robert needs help with his addictions (gambling & drinking).
     
  8. Jun 4, 2004
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Schmittie,

    If you have a problem with a casino, spell it out in no more than three paragraphs. The posting of your CC info (number, exp. date, secret code on the back) indicates to me that you have a serious problem, and it's not just gambling.

    I am not ignoring your emails; I have been very busy recently. IGS already responded to your claims, and I will post them here.

    In the future, be brief and concise. Do not post pages and pages of rambling chat sessions. Thank you.
     
  10. Jun 5, 2004
  11. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Dear Bryan & JPM

    Please note at time of post I had just copied and pasted everything, once I went back to review I saw my card details but was experiencing a little difficulty in editing. I did get it removed though. JPM, I told them of 25 day grace period thinking they would get on the stick and pay me before interest would normally accrue on a credit card. This did not help as all can see. PlayerCenter promises same day withdrawals by Neteller or Check by Fed X, they still do promise this if you look at cashier page.

    Fact is checks were soposedly mailed, later I am told they are sent by regular mail. A trace is placed and soposedly they did not find the checks. All of a sudden they are returned to them, and remailed again and could not be stopped when I ask that they be "STOP PAID". In the end no checks were ever sent. I made many deposits thinking checks were in the mail when they were not. I read Mark Atlands story and really scream at PlayerCenter, I was told his story wasn't really all he claimed. Soposedly owner needed to release cashouts to me, but is account was negative, therefore I could not be paid. I was even told if push came to shove I would have to collect from owner.

    Yes this angered me more. I did have some beers, but was not plastered. I lost the money, but it did not look like I would get it anyways. Owner of casino promised me a $3000.00 refund as he agreed I was being jerked around. Player Center offered no cooperation. All this was reported to World Pay. They said GI Enterprises that appeared on my statement was a Nintendo and Video game retailer. I supplied the list of casinos they operate, and the merchant account was closed due to fraud. I have all correspondence from Player Center, the Casino Owner, World Pay, and VisaUSA. These people can say whatever they want, however phone calls were made by my bank who said Player Center a/k/a IGS shipped me my merchandise.

    I was made to sign an agreement for a refund and casino chips but they did not deliver, then I am given a Cease and Desist letter from an attorney on Player Centers "copy & paste" letterhead that was sent by email. Like the checks, no stamps I guess to mail it. Now I am told because I caused problems with them and their payment processors that their agreement with me is null and void. All I did was tell the payment processors the truth. I may look like I have a problem with gambling and or alcohol, but if the site delivered as promised, and still do! There would not be a dime lost as I was ahead $1500.00. IGS & Playercenter will continue to lie. I need help in dealing with them.

    Respectfully,

    Robert Schmidt :confused:
     
  12. Jun 5, 2004
  13. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Proof of Promises Made


    Hello Robert,
    Our legal department has advised us to not contact you anymore and
    that
    any prior arrangements we made are null and void due to your actions
    against us and our merchant processors. We unfortunately cannot have
    any dealings with you. After 180 days we will review your case and
    give
    the casino owner to act as he wishes.
    Thank you for your understanding,
    Player Center


    I was promised first $3000.00 in cash by owner, then he said he could not honor this and could only go $1500.00. Player Center agreed to give me $3000.00 in chips to be wagered at You must register/login in order to see the link., however there has been no winners there since 2002. Probably a dead casino the way I see it.
     
  14. Jun 7, 2004
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Dear Schmittie,

    The problem is that you flew off the handle way too early in the game making threatening and abusive statements via email and chat sessions. Getting wasted and getting pissed off did not help. There is no way that anyone can assist you at this point.

    IGS has stated that the Player Center removed your payment from the queue twice due to fraud precautions, and then you reversed the check to gamble more. You then lost it, admittedly losing it while drunk. And now you want to be paid for the money you lost.

    20/20 hindsight says you should have handled this in a cool calm collective manner instead of letting anger get the best of you.

    My advice for you is to get some help and just let this one go. Not much can happen here.
     
  16. Jun 7, 2004
  17. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Why am I only one that pays for mistakes

    Bryan in response to your post earlier today, I feel waiting more than a month before seeing any kind of money would have caused anyone to go into the deepend, especially when I did a web search from Netscape.com with the word Player Center and was directed to Mark Atlands post on your site. They need to hold true to promises that site states same day withdrawals. They did not do this, but still promise this. I know nothing of 2 holds as my chats clearly state by Player Center that checks were mailed, traced, returned, remailed, and then never mailed. I was promised money to sign a contract, stating I authorized purchases and was to get $1500.00 via Fed X, and $3000.00 in casino chips to play with. How can IGS and Player Center expect greater honest from their players when they themselves lie consistently to me, Mark Atland and many others, including their money processor, World Pay. They are mad because they lost merchant account, that it completely. They do not sell the merchandise they claimed to World Pay. I deserve something for the lies, and the time I waited checking my mail daily for checks that were never sent.
     
  18. Jun 8, 2004
  19. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Player Center, IGS, & GI Enterprises

    I am so happy to see that you gave Bryan at Casinomeister your side of the story. This information does violate your Privacy Act, so actions will probably result in this area as well. My only dispute with your company is the fact your site promises same day withdrawals via neteller or fed X. I have proof I was told checks were mailed, lost and traced, then returned, then remailed, and then never mailed.

    There needs to be some accountability here on your part. How can you expect more in honesty and integrity from a customer than you as a "Company" provide? I was lied to every step of the way. I know your company is angered with the WorldPay incident, which by the way is still not closed. The fact I was sent a "Cease and desist" by email, and your company stating prior agreements are null and void due to problems initiated by your payment processor should prove helpful in my collection efforts with World Pay.

    Your company appears to take a "Wait and See" approach in dealing with matters. Thus meaning lets see how far this person will go! I am prepared to file a complaint with your government that issues the licenses, though they are probably like your company and will do little. I further plan to post at other casino forum sites as well.

    Here are my promises to your company:

    1) I will file complaints with my local state and federal goverment against world pay and your company for facilitating illegal gaming transactions, and violating laws regarding Money Laundering.

    2) All E-cash companies that you use, and will use in future shall be notified of my problems with your company, as well as your company lying to World Pay regarding the merchandise and services you provide.

    3) Complaints to be filed with VisaUSA & MasterCard International for using fraudulent billing codes to force gambling transactions to process despite card issuers unwillingness to process gambling transactions.

    4) Defamation of Charachter by breach of your privacy act policy.

    5) Posts in all casino forums that accept unbiased facts, and opionions against fraudulent casinos.

    6) Provide all chats with my bank, as well as emails of promises from your company and casino owner so that they too may take actions. I never disputed the authorization, and they are aware of this fact.

    Had I not been lied to so much as would be shown in previous chats regarding checks in the mail there would not be a problem. Checks should have been mailed within 48 hours of cash outs according to your site. The fact Sarah Steward said she put my account under fraud reviews should have been reported to me, and further deposits should NOT have been accepted. I made numerous deposits under fraudulent pretence that checks were en route to me when they were NOT!

    Lets have some accountability here! Why is it I am the only one paying for my mistakes? This email is being forwarded to all those now involved, so ignore it like you have the others. You want the $5050.00 in charges, and I want the $4500.00 promised me. If checks were being held you should not have lied and told me differently. IGS, GI Enterprises, and Player Center are all guilty of fraud, lies, and player abuse.

    Thanks so much for making me look like a alcoholic to Bryan at Casinomeister, this is all in Black and White, and if anything will be very helpful in filing international suit.

    Regards,

    Robert Schmidt
     
  20. Jun 8, 2004
  21. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Proof Of Lies

    Yes I was vocal, but how would everyone else react?


    From: This email is not visible to you. Add to Address Book
    Date: Fri, 9 Apr 2004 20:02:46 EDT
    Subject: Clubparadise
    To: This email is not visible to you.


    Dear Robert:
    The 48 hour withdraw is for Net Teller. Checks take 3 to 4 weeks to be delivered to you by mail. You should be receiving them shortly.
    Thanks,

    MY COMMENTS: THEY NEEDED TO BE MAILED FIRST! FIRST BATCH OF CHECKS MAILED 03/09/2004


    From: This email is not visible to you. Add to Address Book
    Date: Sat, 10 Apr 2004 18:39:10 EDT
    Subject: Re: User Schmittie ID59685withdrawals.
    To: This email is not visible to you.
    CC: This email is not visible to you.


    Dear player center:
    I authorize ID# 59685 withdraw requests.

    Thanks, Paul

    MY COMMENTS: LOOKED LIKE ALL WAS OKAY TILL HE WAS EMAILED HE WAS NEGATIVE!


    From: This email is not visible to you. Add to Address Book
    Date: Sat, 10 Apr 2004 18:54:41 EDT
    Subject: Clubparadise
    To: This email is not visible to you.
    CC: This email is not visible to you.


    Dear Player Center:
    This is Paul, the owner of Clubparadise. What seems to be the problem?

    Paul

    MY COMMENTS: YOU ARE IN THE NEGATIVE, NO MONEY TO PAY PLAYER WITH CHECKS OR EVEN NETELLER FOR THAT MATTER.


    From: This email is not visible to you. Add to Address Book
    Date: Wed, 28 Apr 2004 09:58:56 EDT
    Subject: Re: Clubparadise
    To: This email is not visible to you.


    I get the feeling you are trying to do charges backs, and if they don't work you will then settle. I'm sorry about the $3000.00, but as stated before, I am not the only owner of this site. We both agree that $1500.00 is fair, but must be taken care of by weeks end. We must agree by Friday, or the agreement may not be valid after that date.
    Paul

    MY COMMENTS: MY LOSS TOOK HIM INTO THE POSITIVE THAT CAN BE PROVEN VIA HIS EMAIL TO This email is not visible to you.. FOR HIM TO HONOR THE ORIGINAL $3000.00 WOULD HAVE KEPT HIM NEGATIVE.
     
    Last edited: Jun 8, 2004
  22. Jun 8, 2004
  23. jpm

    jpm Dormant account

    This one will probably be the most painful for them. If they get banned from Visa & M/C, that will put a crimp in their operations.
     
  24. Jun 8, 2004
  25. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Thanks JPM

    Thanks for your vote here. I promise great things for PlayerCenter/IGS here. I have people that will play there with very small deposits only to get their processor information, and will provide emails from WorldPayUK how their account was terminated for fraud. VisaUSA & MasterCard International stated a special code is required for gambling transaction, and since they claim merchandise was shipped, well they only look too guilty. PlayerCenter is owned by Interactive Gaming, and they opened an account with WorldPay UK stating they operated as GI Enterprises as a Video Game retailer, meaning Nintendo and so forth. I ask that they become accountable for their promises and actions. If you promise same day withdrawals then do just this. I made deposits thinking checks were in the mail, when this was lies. Player Center/IGS please start telling the truth. Dont let your customers resort to these forums to make you pay up. You held onto $5000.00 of my money for over 30 days when you promise same day withdrawals. You continue to advertise this. If you were true to your word, not one dime would be lost.

    You have insulted me before the great Casinomeister accusing me of Alcoholish, this is not true, and if it was what can be said about your companies lies to me, Mark Atland, and WorldPay. Dont expect me to be higher in honesty as a customer, afterall I gave you ID to release my funds. Because I won a bit you claimed the owner needed to review my account, when in fact he was negative. How could I lose money against an account that had no money in it to cash out in first place. Not to be a Smart A-- but think about it. Player Center, IGS, & GI Enterprises needs to start telling truth and stop being such damn liars. You see the hoops Mark had to jump through to get his money, so please give me a bit more credit here.
     
  26. Jun 8, 2004
  27. kniepm

    kniepm Dormant account

     
  28. Jun 8, 2004
  29. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    LOL - an unfortunate typo.
     
    Last edited: Jun 8, 2004
  30. Jun 8, 2004
  31. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Yes I mispelled

     
  32. Jun 8, 2004
  33. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    Hey Jetset!

    Yes I have flown off the handle in anger with this company. Maybe in a bad way, but look at all the lies and wrong information I was given. This should not just be an ignored incident.
     
  34. Jun 8, 2004
  35. jackm

    jackm Dormant account

    You may want to lay off the bottle before posting here. Your posts have no coherent pattern. I am inclined to believe there is some irresponsible gambling on the players end here....... but what do I know :eek2:
     
  36. Jun 8, 2004
  37. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    You own a IGS Licensee?

    My statements may be written out of anger, but not under the influence as you suggest. IGS/Player Center lies to it's customers thus meaning the players, as well as those who purchase their licenses. It's no wonder you stick up for IGS/Player center, your comment of Sept 2003: We are a IGS Licensee. They have no relation with Futurebet. They bought some of the FB code and developed a lot on their own. Their whole goal was to not be associated with FB. They do their own processing and run everything independant. In fact, some FB licensees have switched to IGS because of all the problems they were having.

    :eek:
     
  38. Jun 10, 2004
  39. Schmittie

    Schmittie Dormant account

    Location:
    Wisconsin
    More Proof

    Schmittie (6:21:06 PM): Paul, I got your email from Cristina, here is what I got from player center
    Schmittie (6:21:29 PM):

    Hello Robert,
    Our legal department has advised us to not contact you anymore and
    that
    any prior arrangements we made are null and void due to your actions
    against us and our merchant processors. We unfortunately cannot have
    any dealings with you. After 180 days we will review your case and
    give
    the casino owner to act as he wishes.
    Thank you for your understanding,
    Player Center


    Club Paradise (6:31:30 PM): I knew their were pissed about the merchant
    Schmittie (6:32:08 PM): Well this started before agreement was initiated
    Schmittie (6:33:53 PM): I think you should call them. What did original email from Anthony state as far as Crisitas instructions being clear
    Club Paradise (6:34:22 PM): He had nothing to say,
    Club Paradise (6:34:40 PM): Everything is on hold till Oct. 6th
    Schmittie (6:35:00 PM): Well based on what they wrote, looks like nothing is going to happen now
    Club Paradise (6:36:03 PM): Sounds like it will be my decission after Oct. 6th.

    After 180 days we will review your case and
    give
    the casino owner to act as he wishes.
    Club Paradise (6:36:27 PM): That's what I get out of that anyway
    Schmittie (6:36:56 PM): Well they should have been more honest with me about checks and cashouts and so forth

    Club Paradise (6:37:13 PM): agree
    Schmittie (6:37:21 PM): They still say this:
    Schmittie (6:37:26 PM): We'll process your withdrawal the same business day. We will credit your Neteller account the same day or Fed Ex your check to you. (Fed Ex charges may apply
    Schmittie (6:38:53 PM): Well this is all very disappointing.
    Club Paradise (6:39:06 PM): agreed
    Club Paradise (6:39:21 PM): Put's me in a bad spot as well.
    Schmittie (6:47:06 PM): Well Paul, I think you should do the right thing and pay me directly. You have the agreement. If playercenter prepared it, certainly it must be binding
    Club Paradise (6:49:28 PM): If I had the cash I would. Right now I am out $9500.00 for the site, and they are holding close to that amount now.
    Club Paradise (6:49:38 PM): Allmost 20 Grand..
    Schmittie (6:50:00 PM): In the negative
    Club Paradise (6:50:31 PM): no
    Club Paradise (6:50:34 PM): on hold
    Club Paradise (6:50:46 PM): well 9 grand on hold
    Club Paradise (6:51:02 PM): I also have to payout about 6 grand in winners
    Club Paradise (6:51:09 PM): not including your 1500
    Club Paradise (6:51:36 PM): I am in a bad position to say the least
    Schmittie (6:52:20 PM): Well this just really sucks. I need to make a quick call, and am on a dial up. I'll be back
     

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