GUTS Casino Misleading and Not Honoring Offers

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Do I read it correct that every player can only get one ticket for the draw?

I read the german version a couple of days ago and that sounded like you get one ticket for every deposit of 50 or more.

If its only 1 ticket per person at least finally a raffle with a fair chance for everyone. Most of these raffles are useless as someone always has a million tickets.
ive been playing 5 years there now, and many a times ive been lucky to sit and play a day or 2 on a dep racking up loads of tickets
yet to see a cm member post about a raffle win
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
I won a raffle win type thing few months ago, think i mentioned it. Received a notification on the same day when they randomly gave players some spins to on that gemix clone game to celebrate the new site layout i think (you done wel from those iirc, diony, winning a couple of hundred :) ) . i had 150 spins in segments ranging from 10-30p play .. Didn't actualy deposit either. All because of 10 free soins a few days previous, where i won a few quid that gave a few hours on doa on 9p, couldn't of wagered more than 100. every xx wagered earning a ticket i guess, didnt even know i had participated. but won about £60 worth of free spins and ended up with £125, hitting 1200x in one bonus (of course, while usin the 10p spins and niot the higher value ones lol) though they've had most of it back since :)
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Bens the CEO of the entire GiG platform now I think, which runs Guts etc. He’s done pretty well for himself but it was always going to happen, obvious if you ever had any dealing with him

No, it's still Robin Reed, but Ben is up there with him and a few others.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
ya, unless he's been promoted, I think he just has a seat at the table

I was in checking and he is CCO. They are really getting big so I guess they have done a good job. I can't stop thinking it was much better when they were small, and the same goes for most companies.
We suddenly don't matter anymore...
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Hello everyone,

In regards to the letter that was sent out, If you've received the letter, would you kindly contact us here on CasinoMesiter in a private message and we'll credit you accordingly as there's no deposit required to receive these spins if you've not received these spins as you should receive them as you log in to the website directly.

Unfortunately, the agent who you were in contact with must have been misinformed I'm afraid, I do apologize for that.

Regarding the email that was sent out, is that it was part of our campaign for Battle Royale to deposit and Get Free Spins.

I'm sorry for the email that was sent out, I've informed the casino team about it and your thoughts and they're looking into what happened with the email as it should not been sent out like that.

Unfortunately, it's already been sent out and right now I'm sorry, there's currently nothing I can do about this and we do apologize for it being misleading as we should have used different wording for it.

Kind regards,

Your Guts Tasinomeister Team
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hello everyone,

In regards to the letter that was sent out, If you've received the letter, would you kindly contact us here on CasinoMesiter in a private message and we'll credit you accordingly as there's no deposit required to receive these spins if you've not received these spins as you should receive them as you log in to the website directly.

Unfortunately, the agent who you were in contact with must have been misinformed I'm afraid, I do apologize for that.

Regarding the email that was sent out, is that it was part of our campaign for Battle Royale to deposit and Get Free Spins.

I'm sorry for the email that was sent out, I've informed the casino team about it and your thoughts and they're looking into what happened with the email as it should not been sent out like that.

Unfortunately, it's already been sent out and right now I'm sorry, there's currently nothing I can do about this and we do apologize for it being misleading as we should have used different wording for it.

Kind regards,

Your Guts Tasinomeister Team

Thanks for that reply and for admitting your mistakes :thumbsup:

Now I just wonder how it comes that you have been asking low rollers from different countries to deposit €150-€200 to be able to both get a bonus or free spins?
Will you keep that up because I find it really irresponsible?

For me it's fine since i rarely use a bonus but others might think it's a good deal and use money they can't afford to spend.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Absolutely, I'll keep you apprised of the information as I'm receiving the information.

Due to the fact it was incorrectly sent out, I've asked the casino team to look into this and get back to me with information and hopefully, they'll get back to me as soon as possible.

I can not comment as I'm not part of the marketing team so therefore I can not comment as to why it was sent out like that, however, We're looking into it and seeing what happened as we have lower offers for low players which is not those amounts.

Kind regards,

Your Guts Tasinomeister Team
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I was in checking and he is CCO. They are really getting big so I guess they have done a good job. I can't stop thinking it was much better when they were small, and the same goes for most companies.
We suddenly don't matter anymore...

Bigger is not always better, hope they get up from here....

You do not have permission to view link Log in or register now.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Hello Everyone again!

I have some good news.

I do apologize for the long wait and inconvenience about this being misleading and you've been credited for our campaign offers, I've now received information that everyone who did receive the Direct Mail offer.

Should now be credited so you should see them in your rewards section on your Guts account when you log in, so get in there and claim it and enjoy your Friday! :)

Kind regards,

Your Guts Tasinomeister Team
 

dogshead1

Acting like a jerk - flaming
PABnonaccred
Joined
May 31, 2016
Location
United Kingdom
Hello Everyone again!

I have some good news.

I do apologize for the long wait and inconvenience about this being misleading and you've been credited for our campaign offers, I've now received information that everyone who did receive the Direct Mail offer.

Should now be credited so you should see them in your rewards section on your Guts account when you log in, so get in there and claim it and enjoy your Friday! :)

Kind regards,

Your Guts Tasinomeister Team
Hi that's all good, however I should not have been pushed to post this issue in this forum in the first place and no GUTS rep has made any effort to contact myself and apologise nor entice me to reopen my account.

Shame as I do like the look of the new layout and am also a frequent online poker player.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
no GUTS rep has made any effort to contact myself and apologise nor entice me to reopen my account.

dont bother Guts is the only casino in 15 years i actually gave charge back a 2nd thought,
after being my place to go to the first 2 years after they opend and deposit around 35k euros and only 10k withdrawal they closed my account
without valid explanation pissed me right off as i felt i was being used to launch the casino.
loved Ben though was gr8 rep often got a comp when doing badly.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hi that's all good, however I should not have been pushed to post this issue in this forum in the first place and no GUTS rep has made any effort to contact myself and apologise nor entice me to reopen my account.

Shame as I do like the look of the new layout and am also a frequent online poker player.

Yes you were just the messenger who made sure everyone else got what you asked for from the beginning, and you got nothing :D

I misunderstood what the rep said too. I thought they had given out the spins they sent out in the emails and thought that was great.
When reading again I see they actually wrote direct mail and I guess that is when they send something home. I will never learn English correct:rolleyes:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Makes me laugh that a group as large as these, print leaflets, post them out through snail mail, and still screw up the promotion. Total incompetence.
 
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Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Makes me laugh that a group as large as these, print leaflets, post them out through snail mail, and still screw up the promotion. Total incompetence.

Really have to agree with you in this one Colin. Especially if you send snail mail which have much bigger cost attached than email or any instant message, would assume that these snail one ones would be at least triple checked before sending them out. GIG state all the time to be high state of art technology company but unfortunately it don't show everywhere, hope things get better.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Really have to agree with you in this one Colin. Especially if you send snail mail which have much bigger cost attached than email or any instant message, would assume that these snail one ones would be at least triple checked before sending them out. GIG state all the time to be high state of art technology company but unfortunately it don't show everywhere, hope things get better.

Exactly.
An email might be done and sent by one person, an odd typo, working from a template and forgetting to change something, all simple, human error. Not good, but I'm sure we have all made a mistake in an email previously.
In this promotion, someone has made the offer, probably another team designed the leaflets, then it will have been sent to be checked, then off to printers, who will have made one, sent it back for checking and approval, then most likely double checked before the printers post to customers. How many people involved in that process? So either they all missed the mistake, or the promotion wasn't set up properly in the casino backend and they failed to let support staff know, either way, considering the size of GUTS you would think the error would be picked up at some point, without customers having to complain on a forum.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Exactly.
An email might be done and sent by one person, an odd typo, working from a template and forgetting to change something, all simple, human error. Not good, but I'm sure we have all made a mistake in an email previously.
In this promotion, someone has made the offer, probably another team designed the leaflets, then it will have been sent to be checked, then off to printers, who will have made one, sent it back for checking and approval, then most likely double checked before the printers post to customers. How many people involved in that process? So either they all missed the mistake, or the promotion wasn't set up properly in the casino backend and they failed to let support staff know, either way, considering the size of GUTS you would think the error would be picked up at some point, without customers having to complain on a forum.

That's it, we all make mistakes but company size of GIG should be able to make sure that your content is right in all possible languages before you send snail mail or even email. Maybe they could hire freelance people from here to read their mails before to send them out. NDA of course need to be sign but for many casinos it might be beneficial to give some spins or money for player who is reading these send outs, many of use would do it with very cheap price of spins instead receive something what is not correct.

These days when people read and spread word in internet, i think that investing bit more to even make sure your offer is correct would be good advantage and ROI. We all do mistakes but these offers and content should really be correct, especially what snail mail costs are (and same content in email is not mission impossible to check to be correct).
 
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