GUTS Casino Misleading and Not Honoring Offers

dogshead1

Acting like a jerk - flaming
PABnonaccred
Joined
May 31, 2016
Location
United Kingdom
Right,

I'm sick and tired of casinos doing this and I'm sure so is everyone else. Guts was my go to casino a few years back depositing thousands each year. Today I've closed my account and here's why: Received this flyer through the post: Advertising a Christmas campaign where a deposit of £50 will earn you 1 ticket to the Viva Guts Vegas raffle.
On the back it clearly states how to earn your ticket:
*You will get one raffle ticket for depositing £50+ on any Guts product (casino, poker or sport)
*Only real money bets will qualify for this offer and earn raffle tickets. Bonus money will not qualify
*Only one raffle ticket per player.

Then goes on to state Prize draw information
The Viva Guts Vegas Main Prize Package Breakdown
The breakdown of the £10,000 prize pool.

Nowhere does it say that for the free scratch card your given in the flyer you need to deposit £50 to claim you prize from the scratchcard if you win a prize.

I won 10 wager free Mega Spins on Vikings slot worth £1 a spin.

Message reads;

Congrats! You have 10 wager-free Mega spins (£1 per spin) for Vikings. Claim by 23:59 (UK time) on 31/12/18. Use in 7 days. Head to your rewards section at Guts.com to claim. Standard terms and conditions apply.

So off I trotted to find no spins in my reward section so I seeked help from customer service. Who the had the nerve to argue with me and say that the flyer states you must deposit £50 to claim your free spins. So here I attached the photos of the flyer. Please look over and tell me I'm not losing my marbles here.

Be aware all that this is a clear scam to entice you to deposit a minimum of £50
IMG_5017.JPG IMG_5018.JPG IMG_5019.JPG IMG_5020.JPG
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
You're correct and they should have given you those spins! Sad that you have closed your account since you would have won if you had made a PAB.

I don't know what have happened to them this christmas. I only get offers if I deposit between $150 and $200 or I get nothing.
I'm a low roller:eek2:
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
You're correct and they should have given you those spins! Sad that you have closed your account since you would have won if you had made a PAB.

I don't know what have happened to them this christmas. I only get offers if I deposit between $150 and $200 or I get nothing.
I'm a low roller:eek2:

I m with you same for me lowroller with disapointing offers -.-
 

dogshead1

Acting like a jerk - flaming
PABnonaccred
Joined
May 31, 2016
Location
United Kingdom
You're correct and they should have given you those spins! Sad that you have closed your account since you would have won if you had made a PAB.

I don't know what have happened to them this christmas. I only get offers if I deposit between $150 and $200 or I get nothing.
I'm a low roller:eek2:
Do I need the account open to go ahead with a PAB and what's is there to benefit for it?
 

dogshead1

Acting like a jerk - flaming
PABnonaccred
Joined
May 31, 2016
Location
United Kingdom
You know what irritates me more is there marketing and customer relations will highly likely read this thread especially after I pre warned them I would warn others of this and they still wont look to rectify or compensate for free incentive they have taken right from under my nose. Just go ah well he moaned closed his account, there are many others who will question the offer and believe when told they have to deposit £50 to receive a pre granted free bonus and go ahead and deposit.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Do I need the account open to go ahead with a PAB and what's is there to benefit for it?

My thought was just that they should at least admit their mistake and what you wanted was your spins and nothing else I assume.
There must be many that got that sent home and felt mislead.
Maybe you wouldn't have won anything, and you haven't lost anything , at least not more than your temper :)
An apology is always nice to get anyway.
 

dogshead1

Acting like a jerk - flaming
PABnonaccred
Joined
May 31, 2016
Location
United Kingdom
My thought was just that they should at least admit their mistake and what you wanted was your spins and nothing else I assume.
There must be many that got that sent home and felt mislead.
Maybe you wouldn't have won anything, and you haven't lost anything , at least not more than your temper :)
An apology is always nice to get anyway.

Exactly what I wanted! After all freebies are a rarity and even just as small value as this actually was its these little steps that are made from casino's that can go along way to customer satisfaction, loyalty and a heartfelt thank you for choosing us. The way the whole matter panned out as was dealt with just left anger a bitter feeling and distrust, hence why I asked them to close my account there and then.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Sad times!

Guts went from my No.1 casino to my "wouldn't touch with a barge pole" casino which takes some doing as I'm generally quite easily pleased and swayed.

Anyone remember their Grinch Advent promo from a few years back, now THAT'S how to reward and retain loyal players.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Sad times!

Guts went from my No.1 casino to my "wouldn't touch with a barge pole" casino which takes some doing as I'm generally quite easily pleased and swayed.

Anyone remember their Grinch Advent promo from a few years back, now THAT'S how to reward and retain loyal players.
I think it's safe to say, pretty much everything that made GUTS great, was Ben
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
I think it's safe to say, pretty much everything that made GUTS great, was Ben

Could not agree more. Under Ben it was top notch.

Since then it is a shambles. Would not waste my time depositing again since still never got answers to why account keeps needing reverified.

Always feel that if i deposit and win i will get asked for documents yet again. Then wait a week to get account verified once more. No thanks.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I think it's safe to say, pretty much everything that made GUTS great, was Ben

Agreed. I know this forum in general didn't think much of him but I was pretty fond of Yit's also, he didn't ever let me down when issues arose etc :thumbsup:

Ben was one of the elite which only a select few ever make it in to such as Mark, Captain, "Dan" etc
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Agreed. I know this forum in general didn't think much of him but I was pretty fond of Yit's also, he didn't ever let me down when issues arose etc :thumbsup:

Ben was one of the elite which only a select few ever make it in to such as Mark, Captain, "Dan" etc

Yes Yits was fine. Not totally grown up, but still a nice guy :D
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Agreed. I know this forum in general didn't think much of him but I was pretty fond of Yit's also, he didn't ever let me down when issues arose etc :thumbsup:

Ben was one of the elite which only a select few ever make it in to such as Mark, Captain, "Dan" etc

RIP Ben
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I've used the ASA myself before and actually they're pretty good. Easy to do, and they really do look into issues without giving stock answers.

Was pretty impressed with their personalized response!

Too many casinos taking liberties, and reliant on past glories. As far as I'm concerned this doesn't give them leeway to take the p**s
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I've used the ASA myself before and actually they're pretty good. Easy to do, and they really do look into issues without giving stock answers.

Was pretty impressed with their personalized response!

Too many casinos taking liberties, and reliant on past glories. As far as I'm concerned this doesn't give them leeway to take the p**s

Yeah they are good, just have to ensure you explain the complaint properly. I've had a few complaints upheld, just made one against jumpman gaming last night. Spamming twats.
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Do I read it correct that every player can only get one ticket for the draw?

I read the german version a couple of days ago and that sounded like you get one ticket for every deposit of 50 or more.

If its only 1 ticket per person at least finally a raffle with a fair chance for everyone. Most of these raffles are useless as someone always has a million tickets.
 
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