- Joined
- May 31, 2016
- Location
- United Kingdom
Right,
I'm sick and tired of casinos doing this and I'm sure so is everyone else. Guts was my go to casino a few years back depositing thousands each year. Today I've closed my account and here's why: Received this flyer through the post: Advertising a Christmas campaign where a deposit of £50 will earn you 1 ticket to the Viva Guts Vegas raffle.
On the back it clearly states how to earn your ticket:
*You will get one raffle ticket for depositing £50+ on any Guts product (casino, poker or sport)
*Only real money bets will qualify for this offer and earn raffle tickets. Bonus money will not qualify
*Only one raffle ticket per player.
Then goes on to state Prize draw information
The Viva Guts Vegas Main Prize Package Breakdown
The breakdown of the £10,000 prize pool.
Nowhere does it say that for the free scratch card your given in the flyer you need to deposit £50 to claim you prize from the scratchcard if you win a prize.
I won 10 wager free Mega Spins on Vikings slot worth £1 a spin.
Message reads;
Congrats! You have 10 wager-free Mega spins (£1 per spin) for Vikings. Claim by 23:59 (UK time) on 31/12/18. Use in 7 days. Head to your rewards section at Guts.com to claim. Standard terms and conditions apply.
So off I trotted to find no spins in my reward section so I seeked help from customer service. Who the had the nerve to argue with me and say that the flyer states you must deposit £50 to claim your free spins. So here I attached the photos of the flyer. Please look over and tell me I'm not losing my marbles here.
Be aware all that this is a clear scam to entice you to deposit a minimum of £50
I'm sick and tired of casinos doing this and I'm sure so is everyone else. Guts was my go to casino a few years back depositing thousands each year. Today I've closed my account and here's why: Received this flyer through the post: Advertising a Christmas campaign where a deposit of £50 will earn you 1 ticket to the Viva Guts Vegas raffle.
On the back it clearly states how to earn your ticket:
*You will get one raffle ticket for depositing £50+ on any Guts product (casino, poker or sport)
*Only real money bets will qualify for this offer and earn raffle tickets. Bonus money will not qualify
*Only one raffle ticket per player.
Then goes on to state Prize draw information
The Viva Guts Vegas Main Prize Package Breakdown
The breakdown of the £10,000 prize pool.
Nowhere does it say that for the free scratch card your given in the flyer you need to deposit £50 to claim you prize from the scratchcard if you win a prize.
I won 10 wager free Mega Spins on Vikings slot worth £1 a spin.
Message reads;
Congrats! You have 10 wager-free Mega spins (£1 per spin) for Vikings. Claim by 23:59 (UK time) on 31/12/18. Use in 7 days. Head to your rewards section at Guts.com to claim. Standard terms and conditions apply.
So off I trotted to find no spins in my reward section so I seeked help from customer service. Who the had the nerve to argue with me and say that the flyer states you must deposit £50 to claim your free spins. So here I attached the photos of the flyer. Please look over and tell me I'm not losing my marbles here.
Be aware all that this is a clear scam to entice you to deposit a minimum of £50