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GUTS - bonus issues

Discussion in 'Online Casinos' started by Dee6977, Aug 8, 2015.

    Aug 8, 2015
  1. Dee6977

    Dee6977 Newbie member

    South Africa
    I need to speak to management at Guts Casino
    Apparently there is no management until Monday
    I've been given incorrect information and have been lied to
    I'm not happy but nobody is keen to assist I was told to just wait
  2. Aug 8, 2015
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Self- Employeed
    Guts are a VERY decent outfit with top notch customer service.

    They would bend over backwards to help all their customers.

    I would advise politely messaging their rep here


    Ben is very responsive and helpful and also their Head of Operations.
    4 people like this.
  4. Aug 8, 2015
  5. Jasminebed

    Jasminebed Cool old lady

    Not in workforce
    Ben is indeed a great fellow. But it is the weekend, don't be upset if you don't get a reply before Monday. But you will be in touch with absolutely the top dog with the power to help you if possible.

    Include the info he will need to look into your issue by private message, including real name and user name at guts. If you have copies of emails or chats with misinformation (sometimes a more accurate term than "lies"), cut and paste them for him as well.

    If you have funds/bonus funds in play, or a withdrawal pending, leave it be until Monday. Don't play further until you have your answers.
    1 person likes this.
  6. Aug 8, 2015
  7. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Guts are one of the most respected (if not THE most respected ) outfits for a reason, namely their rep/Head of ops Ben. I can vouch that it will be looked at properly, fairly and rapidly (and I am someone who is down at their casino from the various deposits I have made)
  8. Aug 8, 2015
  9. rshkrn

    rshkrn Senior Member

    have some patience

    pretty sure your issue will be sorted out....one of the best CS in the industry today.....
  10. Aug 8, 2015
  11. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Ben the manager isn't around for a couple of weeks , tony is next port of call should be able to help you )
    1 person likes this.
  12. Aug 8, 2015
  13. miksaxxx

    miksaxxx Senior Member

    Computer related

    Ben allways reads , but if he is in vacation he cant maybe access to admin panel .

    Tony is from ^^ toiselt puolt jokkee ^^ So might take a while :p

    But Tony will answer your question , if you PM him.
  14. Aug 11, 2015
  15. Dee6977

    Dee6977 Newbie member

    South Africa
    Thank you

    thank you for all the replies and help

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