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Guts ask expired document. Don't verified without it.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by giops, Nov 10, 2017.

    Nov 10, 2017
  1. giops

    giops Registered

    Location:
    Russia
    I sent my internal passport to guts, but they ask different document. I sent my military ID, but it was cancelled too with same reason. They need my birth certificate. A birth certificate is expired when citizen received passport in my country and you don't hold it. But guts said "go to google and find how to receive a new birth certificate in your country".
     
  2. Nov 13, 2017
  3. Guts

    Guts Accredited Casino Representative

    Occupation:
    Exceeding our customers expectations
    Location:
    Malta
    Please PM us about these issues!

    Hello there..

    This does not sound good but I cannot find that you have sent us any PM about the case as it is needed before you post any complaints.

    We would like to be given a chance to solve the issue beforehand :)

    Please PM me you Guts username or email address and we will have a look at the case so we can sort this for you!

    Looking forward to your reply!

    Best Regards

    Guts Casinomeister Representative Team
     
  4. Nov 13, 2017
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You should ask Bryan to list you as the rep in Guts review then because it's still Rosie that is listed.
    He maybe haven't sent any pm to her either, but it sometimes can take a few weeks before she read hers so you maybe should ask her to check.

    Besides he only need to tell you that he have posted a complain, not give you the chance to solve it before he post.
     
  6. Nov 13, 2017
  7. Guts

    Guts Accredited Casino Representative

    Occupation:
    Exceeding our customers expectations
    Location:
    Malta
    Hey Tirilej,

    We are actually being listed in the Casino Reps for Accredited Casinos however not as visible as it should be so we'll get this changed. You are absolutely right on the point where he only needs to gives us a heads up about the post so it won't be missed out.

    In hindsight we can see our message earlier was not conveyed in the best possible way, apologies for this.

    Your Guts Casinomeister Team
     
  8. Nov 13, 2017
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Yes you do have more reps listed. I was talking about in the review for Guts. There Rosie is listed as your rep and have a link to her profile.
    If you want to be there instead then ask Bryan to change it.

    I could try to sound a little nicer too...and I promise I will when I know who I'm talking to :D
     
  10. Nov 13, 2017
  11. Guts

    Guts Accredited Casino Representative

    Occupation:
    Exceeding our customers expectations
    Location:
    Malta
    Thank you for reminding that, that is a very good point! We will be in contact about review page. When it comes to meet us in person, it will be hard to tell. You know "A team has no name" but we will be here whenever you seek help.

    Guts ask expired document. Don't verified without it.: A team.jpg,Nov 13, 2017

    Until the next time, enjoy your evening Tirilej!

    Your Guts Casinomeister Team
     
  12. Nov 13, 2017
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    ...or i will be scitzofrenic trying:eek2:
     

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