Guts ask expired document. Don't verified without it.

giops

Registered
Joined
Nov 9, 2017
Location
Russia
I sent my internal passport to guts, but they ask different document. I sent my military ID, but it was cancelled too with same reason. They need my birth certificate. A birth certificate is expired when citizen received passport in my country and you don't hold it. But guts said "go to google and find how to receive a new birth certificate in your country".
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Please PM us about these issues!

Hello there..

This does not sound good but I cannot find that you have sent us any PM about the case as it is needed before you post any complaints.

We would like to be given a chance to solve the issue beforehand :)

Please PM me you Guts username or email address and we will have a look at the case so we can sort this for you!

Looking forward to your reply!

Best Regards

Guts Casinomeister Representative Team
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hello there..

This does not sound good but I cannot find that you have sent us any PM about the case as it is needed before you post any complaints.

We would like to be given a chance to solve the issue beforehand :)

Please PM me you Guts username or email address and we will have a look at the case so we can sort this for you!

Looking forward to your reply!

Best Regards

Guts Casinomeister Representative Team

You should ask Bryan to list you as the rep in Guts review then because it's still Rosie that is listed.
He maybe haven't sent any pm to her either, but it sometimes can take a few weeks before she read hers so you maybe should ask her to check.

Besides he only need to tell you that he have posted a complain, not give you the chance to solve it before he post.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
You should ask Bryan to list you as the rep in Guts review then because it's still Rosie that is listed.
He maybe haven't sent any pm to her either, but it sometimes can take a few weeks before she read hers so you maybe should ask her to check.

Besides he only need to tell you that he have posted a complain, not give you the chance to solve it before he post.

Hey Tirilej,

We are actually being listed in the Casino Reps for Accredited Casinos however not as visible as it should be so we'll get this changed. You are absolutely right on the point where he only needs to gives us a heads up about the post so it won't be missed out.

In hindsight we can see our message earlier was not conveyed in the best possible way, apologies for this.

Your Guts Casinomeister Team
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hey Tirilej,

We are actually being listed in the Casino Reps for Accredited Casinos however not as visible as it should be so we'll get this changed. You are absolutely right on the point where he only needs to gives us a heads up about the post so it won't be missed out.

In hindsight we can see our message earlier was not conveyed in the best possible way, apologies for this.

Your Guts Casinomeister Team

Yes you do have more reps listed. I was talking about in the review for Guts. There Rosie is listed as your rep and have a link to her profile.
If you want to be there instead then ask Bryan to change it.

I could try to sound a little nicer too...and I promise I will when I know who I'm talking to :D
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Yes you do have more reps listed. I was talking about in the review for Guts. There Rosie is listed as your rep and have a link to her profile.
If you want to be there instead then ask Bryan to change it.

I could try to sound a little nicer too...and I promise I will when I know who I'm talking to :D

Thank you for reminding that, that is a very good point! We will be in contact about review page. When it comes to meet us in person, it will be hard to tell. You know "A team has no name" but we will be here whenever you seek help.

A team.jpg

Until the next time, enjoy your evening Tirilej!

Your Guts Casinomeister Team
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Thank you for reminding that, that is a very good point! We will be in contact about review page. When it comes to meet us in person, it will be hard to tell. You know "A team has no name" but we will be here whenever you seek help.


Until the next time, enjoy your evening Tirilej!

Your Guts Casinomeister Team

...or i will be scitzofrenic trying:eek2:
 
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