GuruPlay Casino- unfair treatment

gogopil5

Dormant account
PABnononaccred
Joined
Mar 27, 2011
Location
Mauritius
Hello

I have been a player in GURUPLAY.COM casino since March-2011
I kept gambling and the casino kept sending me bonus offers to my
email account since I was loosing all the time.
On March 20th,11 , after I received their bonus offer code to my email "weekly50" - it's was a roulette game bonus offer
I made my 50 deposit and received their 50 bonus as offered to my account.
Finally I got lucky playing in their allowed bonus game. I completed the bonus
obligations and made a withdrawal of 2550 GBP.
I have been asked to send my personal documents after withdrawal
and after they were approved, I got an email tat i will be paid soon.

After few days I received the following message:

Thank you for choosing Guruplay.
We regret to inform you that your Smart Live account was found linked to the accounts those have potentially higher risk. Your relation with Guruplay has been terminated.
The total amount that was deposited into your Guruplay account will refunded on the Neteller account that you have used to make the deposit.
We are unable to assist you any further on this enquiry.
Kind regards,
Stelios Pardalis
Customer Service Team Leader

I sent them few email with furture explainations to understand why I'm not being paid to with my winnings, but they kept refusing to pay winnings and told me their decision is FINAL.

I hope you can see sir that I did not do anything wrong, I just got lucky after all my losses before.
As long as I was loosing money in their casino they did not consider me as :"potentially higher risk"
but as soon as I made my first withdrawal they claimed this unreal false reason just to avoid paying fair and lucky winnings.
I hope you will have in your power to warn also other players not to risk their money in this casino.
I believe it's very important to warn as many players as possible
that GuruPlay casino is a cheeting casino who does not like pays fair winnings
so other players won't get to the same situation as I did

thank you for your attention
Ravind

p.s - please your attention to the third party who did a serious investigation
and reached the following conclusion about my case after checking their T&C:

You do not have permission to view link Log in or register now.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is very vague. Your account is linked to others that are only POTENTIAL "higher risk", not that have been determined as ACTUAL higher risk.

This situation existed all the time you were losing, but all along, you could only have ever won back your total deposits. Without substantive evidence of wrong doing, you should have been paid in full, then shown the door.

I am wondering whether these other accounts are in the same situation, the casino happily taking their money at the moment, but as they each win, just refunding their deposits and kicking them out.

With a name like guruplay, this does not come as a complete surprise, neither does the fact that I have never heard of them before.

The smart live reference seems to suggest a while label empire, another frequent cause of players being messed around.

Sadly, a gambling grumbles ruling carries less weight that a roguing here. This is because a discussion last year revealed that the gambling grumbles process ONLY considers evidence from casinos that can be published in the public report of the case on gambling grumbles, and other evidence, however good, is not considered. Since casinos do not allow their fraud detection procedures to be published, this leads to potential bias against casinos in gambling grumbles rulings.

Now you are here, look in the accredited list for casinos that you might like. Read the terms, make sure they take players from your country, and don't play in UK Pounds (it makes them suspicious right away, and is usually against the terms). In most cases, Roulette is not an allowed game for bonuses, so you will have to check the bonus rules closely, or play roulette without a bonus at a place selected for features like fast payment and good CS.

As for furthering this case, you could ask Max whether a PAB can be taken as your new member "one shot" against a non accredited casino. Operators are often happier to cooperate with Max than with gambling grumbles. If you find that a PAB is possible, you should stop posting further about this issue anywhere until the PAB has been completed.

If you click "quick links" on the second row above, and then "forms" from the drop down menu. You will find a form "PAB" which is clickable. From here, you can read a detailed guide to the PAB process and a form to fill in. Many PAB submissions fail due to users not reading the guide. This causes them to submit an incomplete form which causes further delays, and more work for Max.

The PAB service is free, however there is provision for fraudsters who misuse the service to be invoiced for €500 and banned from the forum. In most cases of misuse, it seems a life ban from the forum is granted. In order to avoid being mistaken for a fraudster, make sure the PAB is both complete and truthful. Leave nothing out that the casino will later show Max when they give their side of the story, nor tell any lie that the casino will later show to be false to Max. Both make it appear you have something to hide, which does you no favours given that this is a case of "linked accounts".
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Why are these cases always linked to `Fraudulent` use at the time of withdrawal and not picked up on the many deposits?. Wether the OP has committed fraud or not this stinks of hypocrisy, accepting money from an alleged fraudster is akin to letting Gary Glitter/Michael Jackson babysit imo.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Why are these cases always linked to `Fraudulent` use at the time of withdrawal and not picked up on the many deposits?. Wether the OP has committed fraud or not this stinks of hypocrisy, accepting money from an alleged fraudster is akin to letting Gary Glitter/Michael Jackson babysit imo.

This is mere suspicion, and not about THIS player, but others that his account seems to link to. Even these other players have not ACTUALLY been identified as high risk, merely "potentially" high risk. Based on this vague trail, they have confiscated the winnings. They must kave know that these accounts were all "potentially high risk", but they clearly were not acting whilst the players were depositing and losing. All the while, this was a no risk bet for the casino, as if any of these players actually beat them, they voided the winnings and returned their lifetime deposits. MOST players will NEVER come out with a lifetime win, and I bet these accounts are STILL being allowed to play whilst they are losing, even though they have already been linked together and maked as "do not pay more than total of deposits on any withdrawal".

This seems more a case of the casino just deciding this player is too clever for them, and showing them the door. In this situation, they should be given their last payout before being banned, otherwise the casino is fraudulently benefiting from a strategy where such players will never be allowed to win, but can keep playing whilst they are losing.

The OP has been playing for some 10 months since March 2011, presumably never ending up ahead over the life of his account. They had 10 months to determine that his account was linked to other suspicious accounts, but only when he finally managed to make a big enough win to come out ahead overall did they act on this information.

I know that Roulette is a game favoured by advantage players, but they kept on offering Roulette bonuses, so they hardly expected the OP to play slots! The usual scenario is where a player makes one big bet on Roulette, arguing that "doesn't count" isn't the same as "don't play", and then grinds out the WR on the games they were supposed to be playing on the bonus. Even this isn't fraud, it's advantage play, and not grounds for confiscating winnings for violations of some "spirit" of the offer.
 

Gaspert

Banned User - death threats
Joined
Jul 21, 2013
Location
Croatia
hi!

i had also funds on this cheating site, i am a poker player.
They recently closed poker but remain casino. I had like 8k $ and we were sending mails to each other for a 2-3months.
They always were saying my funds are safe with them and etc. After some time they said that that funds are not with them but with Ongame.
I contacted Ongame network and they said that funds are with Guruplay.
Now no side is returning my mails and i have been frauded for 8k.
Dont play there. Hope their owner dies.

Sry for bad english.

Gl!
 

CasinoBen

Dormant account
Joined
Jan 6, 2013
Location
Marbella
hi!

i had also funds on this cheating site, i am a poker player.
They recently closed poker but remain casino. I had like 8k $ and we were sending mails to each other for a 2-3months.
They always were saying my funds are safe with them and etc. After some time they said that that funds are not with them but with Ongame.
I contacted Ongame network and they said that funds are with Guruplay.
Now no side is returning my mails and i have been frauded for 8k.
Dont play there. Hope their owner dies.

Sry for bad english.

Gl!

Hi Gaspert,

There are ways that Casinomeister can help you, and you should start by PMing the rep whom you can find here: https://www.casinomeister.com/forums/members/?key=staff_members and if that fails then look through the PAB process found here: https://www.casinomeister.com/forums/help/pab-rules/

But in all honesty, with your statement bolded above I am not sure if anyone will help you...

Best of luck,

Ben
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Disgusting. Here is the ex-member's email address in case anyone is interested:

[email protected]
 
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