Hello
I have been a player in GURUPLAY.COM casino since March-2011
I kept gambling and the casino kept sending me bonus offers to my
email account since I was loosing all the time.
On March 20th,11 , after I received their bonus offer code to my email "weekly50" - it's was a roulette game bonus offer
I made my 50 deposit and received their 50 bonus as offered to my account.
Finally I got lucky playing in their allowed bonus game. I completed the bonus
obligations and made a withdrawal of 2550 GBP.
I have been asked to send my personal documents after withdrawal
and after they were approved, I got an email tat i will be paid soon.
After few days I received the following message:
Thank you for choosing Guruplay.
We regret to inform you that your Smart Live account was found linked to the accounts those have potentially higher risk. Your relation with Guruplay has been terminated.
The total amount that was deposited into your Guruplay account will refunded on the Neteller account that you have used to make the deposit.
We are unable to assist you any further on this enquiry.
Kind regards,
Stelios Pardalis
Customer Service Team Leader
I sent them few email with furture explainations to understand why I'm not being paid to with my winnings, but they kept refusing to pay winnings and told me their decision is FINAL.
I hope you can see sir that I did not do anything wrong, I just got lucky after all my losses before.
As long as I was loosing money in their casino they did not consider me as :"potentially higher risk"
but as soon as I made my first withdrawal they claimed this unreal false reason just to avoid paying fair and lucky winnings.
I hope you will have in your power to warn also other players not to risk their money in this casino.
I believe it's very important to warn as many players as possible
that GuruPlay casino is a cheeting casino who does not like pays fair winnings
so other players won't get to the same situation as I did
thank you for your attention
Ravind
p.s - please your attention to the third party who did a serious investigation
and reached the following conclusion about my case after checking their T&C:
I have been a player in GURUPLAY.COM casino since March-2011
I kept gambling and the casino kept sending me bonus offers to my
email account since I was loosing all the time.
On March 20th,11 , after I received their bonus offer code to my email "weekly50" - it's was a roulette game bonus offer
I made my 50 deposit and received their 50 bonus as offered to my account.
Finally I got lucky playing in their allowed bonus game. I completed the bonus
obligations and made a withdrawal of 2550 GBP.
I have been asked to send my personal documents after withdrawal
and after they were approved, I got an email tat i will be paid soon.
After few days I received the following message:
Thank you for choosing Guruplay.
We regret to inform you that your Smart Live account was found linked to the accounts those have potentially higher risk. Your relation with Guruplay has been terminated.
The total amount that was deposited into your Guruplay account will refunded on the Neteller account that you have used to make the deposit.
We are unable to assist you any further on this enquiry.
Kind regards,
Stelios Pardalis
Customer Service Team Leader
I sent them few email with furture explainations to understand why I'm not being paid to with my winnings, but they kept refusing to pay winnings and told me their decision is FINAL.
I hope you can see sir that I did not do anything wrong, I just got lucky after all my losses before.
As long as I was loosing money in their casino they did not consider me as :"potentially higher risk"
but as soon as I made my first withdrawal they claimed this unreal false reason just to avoid paying fair and lucky winnings.
I hope you will have in your power to warn also other players not to risk their money in this casino.
I believe it's very important to warn as many players as possible
that GuruPlay casino is a cheeting casino who does not like pays fair winnings
so other players won't get to the same situation as I did
thank you for your attention
Ravind
p.s - please your attention to the third party who did a serious investigation
and reached the following conclusion about my case after checking their T&C:
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