Hi Guys.
I shall describe my current predicament, you decide if I have been treated unfairly or if i have brought this on myself.
A couple of weeks ago I made a deposit at an accredited RTG Casino and I had an incredible run and made a withdrawal for 2300 dollars.
There was a lenthy delay but they finally told me they were waiting for a copy of a credit card I once used. This came from the cashiers. I did this which was accepted and verified.
I then recieved a PM from there rep telling me that the Real reason for the delay was that I had multiple accounts, free chip requests and 18 so called accounts using false info accross there group.
This all happened about two and a half years ago.
I did admit to opening two accounts but I also contacted support back then telling them i had done this. They closed one of the accounts.
I continued to make loads of deposits and earlier this year I requested a withdrawal which was accepted and paid. I thenwin a large amount of money and suddenly they find this rule breaking.
I have also opened an account with the other casinos in the group, deposited thousands of dollars and made withdrawals in all of them. Never any issues or problems, but they now say I have 18 accounts with false info at these.
They have so far refused to process my withdrawal until this is cleared up. The rep attempted to transfer funds to me today, I dont know what these funds are. I locked myself out of my web wallet account by screwing up my password.
Anyway, thats it in a nutshell.
They refuse to pay me because apparantly I,m a bonus abuser, a fraudster.
But why then have they accepted my deposits for the last 2 years and why did they accept my docs and process a withdrawal, not only in this casino but in all of there group casinos.
Its only now with a large withdrawal that this has happened.
Thankyou for your time.
I shall describe my current predicament, you decide if I have been treated unfairly or if i have brought this on myself.
A couple of weeks ago I made a deposit at an accredited RTG Casino and I had an incredible run and made a withdrawal for 2300 dollars.
There was a lenthy delay but they finally told me they were waiting for a copy of a credit card I once used. This came from the cashiers. I did this which was accepted and verified.
I then recieved a PM from there rep telling me that the Real reason for the delay was that I had multiple accounts, free chip requests and 18 so called accounts using false info accross there group.
This all happened about two and a half years ago.
I did admit to opening two accounts but I also contacted support back then telling them i had done this. They closed one of the accounts.
I continued to make loads of deposits and earlier this year I requested a withdrawal which was accepted and paid. I thenwin a large amount of money and suddenly they find this rule breaking.
I have also opened an account with the other casinos in the group, deposited thousands of dollars and made withdrawals in all of them. Never any issues or problems, but they now say I have 18 accounts with false info at these.
They have so far refused to process my withdrawal until this is cleared up. The rep attempted to transfer funds to me today, I dont know what these funds are. I locked myself out of my web wallet account by screwing up my password.
Anyway, thats it in a nutshell.
They refuse to pay me because apparantly I,m a bonus abuser, a fraudster.
But why then have they accepted my deposits for the last 2 years and why did they accept my docs and process a withdrawal, not only in this casino but in all of there group casinos.
Its only now with a large withdrawal that this has happened.
Thankyou for your time.