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Guilty or Not Guilty

Discussion in 'Online Casinos' started by snoddy, Aug 19, 2011.

    Aug 19, 2011
  1. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Hi Guys.
    I shall describe my current predicament, you decide if I have been treated unfairly or if i have brought this on myself.
    A couple of weeks ago I made a deposit at an accredited RTG Casino and I had an incredible run and made a withdrawal for 2300 dollars.
    There was a lenthy delay but they finally told me they were waiting for a copy of a credit card I once used. This came from the cashiers. I did this which was accepted and verified.
    I then recieved a PM from there rep telling me that the Real reason for the delay was that I had multiple accounts, free chip requests and 18 so called accounts using false info accross there group.
    This all happened about two and a half years ago.
    I did admit to opening two accounts but I also contacted support back then telling them i had done this. They closed one of the accounts.
    I continued to make loads of deposits and earlier this year I requested a withdrawal which was accepted and paid. I thenwin a large amount of money and suddenly they find this rule breaking.
    I have also opened an account with the other casinos in the group, deposited thousands of dollars and made withdrawals in all of them. Never any issues or problems, but they now say I have 18 accounts with false info at these.
    They have so far refused to process my withdrawal until this is cleared up. The rep attempted to transfer funds to me today, I dont know what these funds are. I locked myself out of my web wallet account by screwing up my password.
    Anyway, thats it in a nutshell.
    They refuse to pay me because apparantly I,m a bonus abuser, a fraudster.
    But why then have they accepted my deposits for the last 2 years and why did they accept my docs and process a withdrawal, not only in this casino but in all of there group casinos.
    Its only now with a large withdrawal that this has happened.

    Thankyou for your time.
     
  2. Aug 19, 2011
  3. Silencio

    Silencio Dormant account

    Occupation:
    Webmaster
    Location:
    Netherlands
    I think that's a very common newbie mistake.. creating multiple account to get freebies. I've made the same idiotic moves back when I started. When I started to play for real money I asked each casino if they could check if I had multiple accounts, and if so to kill them. When I became an affiliate I was a little scared maybe it would still haunt me, but luckily it didn't.
    Would be really lame if they wouldn't pay you because of this. 18 accounts though? lol..
     
    1 person likes this.
  4. Aug 19, 2011
  5. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    True.
    Guilty. My first forum encouraged this type of behaviour. Hell i was even depositing at Coolcat for gods sake, quite a few of the rogue casino,s.
    However I joined Casinomeister and soon learned this type of behaviour is not acceptible.
    Ever since I have been sqeeky clean, which is why I,m so upset about it now.
    Thing is they frequently keep sending me free chip and 100 precent we have not seen you for some time emails. Why all this if I,m so bad. However the 18 accounts, that has me, just nonsense.
     
  6. Aug 20, 2011
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Not Guilty - I think the casino should pay you.

    Seems you have run into a brick wall with support, so time to do another PAB!
    First please send the casino representative a Private Message about your problem.
    Reps are listed here: http://www.casinomeister.com/forums/showroster.php

    After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    KK
     
    1 person likes this.
  8. Aug 20, 2011
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's the false information, rather than the number of accounts, that is the problem. If you had ONE account at every casino in the group, and there is nothing to say this isn't allowed, then they should pay you and THEN ban you from further bonuses.

    If you DID open accounts using false information, then you have screwed yourself. It would have been better to come clean with EVERYTHING, and then ask whether they will still allow you to play on the accounts they decide to let you keep open.

    In order to get paid, you will need to show that you do NOT have 18 accounts, and the best way to do this is a PAB, although contact the rep now, and whilst you are waiting prepare your PAB. If the rep isn't forthcoming, submit the PAB. Make sure you have filled it in properly, and included ALL relevant information (in other words, come clean about EVERYTHING you did in the past when you were at this other forum).

    Could you name and shame this other forum?
     
    1 person likes this.
  10. Aug 20, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Guilty.

    You are paying for your past behaviour. I have no sympathy for players who multi-account as it costs everyone in the long run - and now it may cost you.

    It's pretty lame to lay the blame on some forum because they 'encouraged' it. Any reasonably intelligent person would know that kind of thing is fraudulent, so please don't make it sound like you didn't know what you were doing or that it was wrong.
     
    1 person likes this.
  12. Aug 20, 2011
  13. 3mptyseat

    3mptyseat Quit Gambling PABnonaccred

    Occupation:
    Pressing Buttons
    Location:
    California de Norte
    There is nothing intrinsically fraudulent about mulit-accounting at a place where there are no multi-player skill games when ur not taking bonuses... Obviously it may breach the terms of service contract... But thats a horse of a different colour...

    I understood from the OP's explanation that he had clarified the old second account with the cs team during his verification process... If that's true, I don't think there is any grounds for a no-pay bc/of fraud ruling...

    Obviously the devil is in the details here, and thats what will decide the outcome...
     
    1 person likes this.
  14. Aug 20, 2011
  15. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    not sure if relavent...but....

    I had an issue once at crazyslots...I had requested a bonus gotten from e-mail through livechat and when they were checking on my account, they said i had 8 accounts active...I said no way,I have never opened 8 accounts.
    after further checking they said all was good due only one account showed any activity.....I inquired how this could have happened cause I did not open no 8 accounts.....support could'nt answer....then I mentioned I had un-installed then re-installed the casino a few times....support said that must be it...???? still puzzles me today!!

    cheers all.
     
  16. Aug 20, 2011
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Complainants seldom provide all relevant information.

    Let's hope he hasn't done anything else like, say, chargebacks or something.....that would be intrinsically fraudulent.
     
    1 person likes this.
  18. Aug 20, 2011
  19. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Thanks for the responses.
    I'm on holiday anddoing this on a phone.
    However i do have all transcripts, emails, chats that i willshow anyone.
    Never had any chargebacks.
    My main issue is. If i have done allthese accused things, why accept loads of deposits and payout withdrawals in the last 2 years.
    Thanks again
     
  20. Aug 20, 2011
  21. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    Not guilty.

    The main point being that you told them about the duplicate account and they closed it and allowed you to deposit and make several withdrawals. Otherwise they were just freerolling you which is totally roguish.

    Thats of course if you dont have the 18 accounts they claim you have. Would still be quite a freeroll but then you could only blame yourself.

    Ever done any player to player transfers with e-wallets?
     
    1 person likes this.
  22. Aug 20, 2011
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Whilst multiple accounts themselves are merely breaches of terms, providing false details in order to avoid getting caught is FRAUD. This is by far the more serious allegation, and the one you need to clear up.

    Only through a PAB will the casino be willing to share the details of these 18 accounts with Max, and why they are all tied to you. If you were actively doing things like this in the past you will have left behind quite a mess, and unless you kept records, you will not be able to fully clear this up.

    Many operators know these forums exist, and some even know what's coming to them before they get hit, and are looking out for it.
     
    2 people like this.
  24. Aug 20, 2011
  25. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Were there other people in your home that would have been sharing the same IP address, or physical address? Let's say I joined XYC casino with a free chip and talked about it with my room mate. Or I joined a forum promoting a bunch of free chips, and she did too. If one is not aware of the other's activity, or they fail to read the rules, this might account for accounts you have no knowledge of, beyond what you opened up.

    If you had two accounts at a casino, and they cleared you to play, then you should be clear to play. If there's another dozen or so across their brands, you have a pickle of a predicament.

    Often relationships between casinos are not very clear. If you signed up more than once with your real name and real details, one would hope that a system would flag this long before this, but that's not always the case.

    Long before I was depositing online, I tried a bunch of free chips at a number of casinos. Never made cashouts with any of them. So after joining CM, I made a point of asking if I had an account. One casino did in fact have an account for me, but they had acquired a casino with a different name, that no longer even existed. Since I had never deposited or withdrew, they told me to register a new account and permitted me to take the free chip or sign-up bonus, I can't recall right now, but I know I've saved the info somewhere!

    I'd suggest contacting the rep for the casino here and give them a chance to sort it, and if that's not working, file a PAB.

    If you are a fraudster, you will be caught out, and no one here has any sympathy for you.
     
    1 person likes this.
  26. Aug 20, 2011
  27. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Hi everyone.
    Sincerely appreciate all the advice , good and not so good. I guess my online future and reputation, credibility really depends on the 18 alleged accounts accross the group.
    I find it difficult to comprehend this allegation as I have never had any issues with this casino group up until I asked for this large withdrawal.
    Can I repeat, why allow me to continue making thousands of dollars worth of deposits AND request and recieve withdrawals from this group if i was a fraudster.
    They have all my documents which have been verified. If I had been using false information at any of these casino,s why was I not found out sooner. They have never even mentioned any of this before.
    Its all very well submitting a Pab to Max but how can I prove that I,m not linked to these alleged accounts. The casino can make up anything it wants.
    Surely the proof is, and again I repeat myself, they have accepted deposits, docs, withdrawals, offered me free chips, bonuses for years now. And suddenly when I make a large withdrawal all hell lets loose.
    If I had a past surely I would have been exposed by this group a long time ago.
    It does not make sense. It would do if it was Coolcat etc but this is an accredited casino which I have used for a long time , that I have trusted but now leaves me with a very unpleasant taste in the mouth, disallusioned and quite frankly very upset.

    Would I be in this predicament if the withdrawal was for a couple of hundred. They have already paid me this amount earlier this year.
    We live and learn!
     
  28. Aug 21, 2011
  29. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    One of the benefits of PABing is Maxd has a lot of experience. You might find that your deposits - withdrawals are returned, so you are not out of pocket.

    Sometimes IP addesses are shared, or a group of addresses are shared. Unrelated to you, someone asked a question in 3Dice chat about an IP notification they got... they are in a RV park where everyone uses the same ISP and addresses are rotated.

    Same thing sometimes happens in apartment buildings where internet is included.

    But if you did sign up with false info in the distant past, just because the casino didn't catch you until now doesn't mean they need to pay you.

    But they might need to return deposits minus winnings, since they accepted these unqualified deposits.

    Also, if any "friends" used your computer or wireless connection to join the casino, I've seen where getting that friend to produce their own ID cleared things up.
     
    1 person likes this.
  30. Aug 21, 2011
  31. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    ____________________________________________________________________________________
    Whatever you do, don't NAME the Casino that you are negotiating with to get paid. Nothing good comes of "outing" it here when you are planning to PAB with Max. First try the Casino rep as others have recommended by private message, wait a week or so for a reply and if they doesn't work - then do the PAB with Max.

    Resist the urge to keep posting about it until you have tried solving it first through the chain of command. I know its hard to hold your tongue when you feel you have been wronged, but doing it publicly only hurts you as you will find if you wade through the PAB FAQ's as others have suggested as good advice.

    If it's an accredited casino -- Max can and will help. Just be fully transparent with him, tell him all the details as requested and don't be anything other than open/candid. For best results........

    Group here has seen so many complain about being ripped off and then later find out that the poster hadn't told the whole story.

    I am not saying you are misrepresenting the situation, just that there are always details that may alter the overall matter.

    IMO

    Diane
     
    3 people like this.
  32. Aug 21, 2011
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I remember a few months ago when 32Red started the 32 NDB for new members, I received an e-mail on an account I very rarely use, eeeeep I thought, I must have opened this 32Red account years ago and duly telephoned 32Red to explain I had no idea I had two accounts with them, and to obviously close the former, the reply was `No problem Roy, easy mistake to make, thanks for ringing, but as we have sent the e-mail offering you the bonus, we will honour it`, Jesus wept I thought, why are these guys so Goddam professional?, I didn`t register a card, it just felt wrong lol.

    Back to topic, you have openly admitted multi accounting to this group and they have let you carry on depositing and withdrawing, which imho means they are perfectly okay with it, but, surely, you must have had some concerns that they had a get out of jail free card hold over you, that could quite easily be used to null and void any payments to you at any given time, and in this case, used to negate a big withdrawal.

    I personally find you and the casino group both guilty of stretching the rules to suit, but, if you have told us the complete truth here, they should pay you as this breach of rules was knowingly overlooked, and any such penalties evolving from these acts of fraud were waived, as clearly depicted by their willingness to openly accept your custom curtsey of both depositing and withdrawing.
     
    1 person likes this.
  34. Aug 21, 2011
  35. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Seventh777, I agree with that.
    I did have two accounts with the casino but one was closed as I contacted them as I knew I had broken the rule. It was sorted and I have continued to play in all of there casino,s.
    However its these other 18 accounts using false info that worries me. What do they mean. I have been in regular contact with there management and so far they refuse to give me any idication as to what this false info is, what accounts they are etc. Talk about being brandished a fraudster without a shred of evidence as yet.
    And yes I keep banging on about this. This casino willingly accepted my money, my id, and they paid a withdrawal. I try and withdraw 2300 dollars and I,m the fraudster.
    I,ve requested yet again from them to give me some proof of my numerous rule breaking.
    Without that , they can continue to say whatever they want- to whoever!
    I need to have something to challenge, dispute, disagree with.
    I nievely assumed that an accredited casino and group would be quite willing to cooperate with this.
    It should be transparent both ways.
    Yep, I,ve broken the rules, how many god knows. But they have too, but they obviously only have these rules when a large withdrawal comes along.
    Thats my point.
     
  36. Aug 21, 2011
  37. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Since you continue to post, I am assuming you are not going to heed the advice of others and submit a PAB?
    Personally, Max has had a lot more experience dealing with this stuff and would probably be able to get the answers you are looking for easier than you are getting them. Unless you truly have something to hide, hence the reason you continue to post instead of contacting the rep or filing a PAB.

    I was initially on the wire with this one, but the more this thread (and your posts) go on, the more I am leaning towards guilty. You can try to convince all of us here until the cows come home, but the ultimate decision lays with the casino. They are the ones you should be dealing with, or working with someone qualified to help you attain this goal.
     
    4 people like this.
  38. Aug 21, 2011
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Agree 100%.
    At first I thought snoddy was not guilty, but the more he/she posts, the more guilty it looks.

    snoddy, if you are 100% genuine & not hiding other info - just submit the PAB.
    You have nothing to fear if you're telling the truth. :thumbsup:

    KK
     
    2 people like this.

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