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Greetings from the RedRabbit!

Welcome to the forum.:thumbsup:

Take your jacket off and stay a while. ;)

We are all a little crazy but most of us the good kind :D.
 
Some tempting bonus offers there. I might be missing the obvious, but couldn't find the wagering requirement for the welcome bonus?

Also, I don't think I've seen this bonus clause before:

RedRabbit Casino deems promotion abuse to include but not to be limited to any of the following:
Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play (e.g. wagering the minimum amount required to fulfill requirements)

Does that mean that even if I meet a wagering requirement it will be deemed abusive if I attempt to cash anything out? Surely the whole point of a wagering requirement is to ensure and enforce a reasonable degree of play?
 
AC7X said:
Some tempting bonus offers there. I might be missing the obvious, but couldn't find the wagering requirement for the welcome bonus?

Also, I don't think I've seen this bonus clause before:

RedRabbit Casino deems promotion abuse to include but not to be limited to any of the following:
Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play (e.g. wagering the minimum amount required to fulfill requirements)

Does that mean that even if I meet a wagering requirement it will be deemed abusive if I attempt to cash anything out? Surely the whole point of a wagering requirement is to ensure and enforce a reasonable degree of play?
Click to expand...

Playtrough
To receive any promotional offer you must complete the playtrough requirements of the preceding offer or if your balance is zero. In order to claim the deposit bonuses and free games you must contact a live operator before placing any bets. Bonuses can not be claimed retroactively.
All bonuses must be turned over 30 times before playtrough requirements have been met. Play at certain games will contribute a different percentage to the playtrough requirements as follows:
PLAYTROUGH CONTRIBUTION (%) GAMES
100 %
Slots and Fruit Machines (except all Progressive games and Mega Spin Slot Games)
Keno
Scratch card
10 %
Table Poker (except games listed below)
American Roulette
Red Dog
Casino War
Sic Bo
Wheel of Riches
5 %
Blackjack (except Classic Blackjack, Atlantic City Blackjack, Vegas Downtown Blackjack, Vegas Single Deck Blackjack, Vegas Strip and Hi Lo 12 European Blackjack Gold)
Roulette (except American Roulette)
Vegas 3 Card Rummy Gold
Baccarat
2 %
Classic Blackjack
All versions of Atlantic City Blackjack
All versions of Vegas Downtown Blackjack
All versions of Vegas Single Deck Blackjack
All versions of Vegas Strip Blackjack
Hi Lo 13 European Blackjack Gold
Jacks or Better Video/Power Pokers
Texas Hold'em Bonus Poker Gold
Caribbean Stud Poker
Caribbean Draw Poker
Triple Action Bonus Poker Gold
All American Poker
Bonus Deuces Wild
Bonus Poker
Bonus Poker Deluxe
Deuces & Joker Power Poker
Deuces & Joker Poker
Deuces Wild Poker
Deuces Wild Power Poker
Double Bonus Poker
Double Double Bonus Poker
Double Joker Poker
Double Joker Power Poker
Joker Poker
Joker Poker 4Play Power
Louisiana Double Poker
Tens or Better Power Poker
Tens or Better Poker
0 %
Progressive Games including Progressive Slots
Mega Spin Slot Games
Video Poker
All Aces Video/Power Pokers
Aces and Eights Poker
Aces and Faces Power Poker
Aces and Faces Poker
All Aces Poker
Max Damage and The Alien Attack
Craps
 
Jay_RedRabbitCasino said:
Hello guys and girls,

My name is Jay and I'm here as a representative for RedRabbit Casino.

Very glad to be here!

Any questions you may have for me or the Rabbit, please feel free to let me know.


At your service,
Jay
Click to expand...

Welcome aboard Jay,

I don't quite have the time atm to go over the t&c, but as people are asking about the wagering and some strange terms I was just wondering if they were ever looked over?

Just from This Thread Max wrote

maxd said:
To make a long story short I found that both parties were at fault in this: the casino for a sloppily written Term and for not being more pro-active in warning the player that his game play had put him in a Terms violation situation
Click to expand...

I know the casino rectified itself which is great :thumbsup: was just wondering if any changes were made?
 
You need a max bet term too, such as 25% of the bonus amount credited to the account.

With a vague term that deems even meeting the stated WR as "abusive", it can only apply to eligibilty for FUTURE offers, else there is going to be some pretty bad PR based on "spirit of the bonus" winnings confiscation.

It needs to be made clear that games with a 0% weighting are prohibited games when there is a bonus in play, and must not be played at all.
 
AC7X said:
Some tempting bonus offers there. I might be missing the obvious, but couldn't find the wagering requirement for the welcome bonus?

Also, I don't think I've seen this bonus clause before:

RedRabbit Casino deems promotion abuse to include but not to be limited to any of the following:
Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play (e.g. wagering the minimum amount required to fulfill requirements)

Does that mean that even if I meet a wagering requirement it will be deemed abusive if I attempt to cash anything out? Surely the whole point of a wagering requirement is to ensure and enforce a reasonable degree of play?
Click to expand...

Well that T&C falls foul of the CM philosophy as stated here:

https://www.casinomeister.com/about-us/philosophy/

Bonuses

If the casino makes an offer of a bonus, and the player accepts it, the casino is obligated to go through with the offer. If the player accepts this offer, the player is obliged to follow the posted terms and conditions of the bonus. If the player meets the wagering requirements, he should be paid. Simple as that.
Click to expand...

A wagering requirement IS the 'reasonable degree of play', a clause that allows confiscation of winnings after a wagering requirement is met based on some vague sort of 'spirit of the bonus' term is both predatory and roguish IMO.
 
ChopleyIOM said:
Well that T&C falls foul of the CM philosophy as stated here:

https://www.casinomeister.com/about-us/philosophy/



A wagering requirement IS the 'reasonable degree of play', a clause that allows confiscation of winnings after a wagering requirement is met based on some vague sort of 'spirit of the bonus' term is both predatory and roguish IMO.
Click to expand...

It also goes on to say that the penalty for not playing in any kind of spirit is a ban from future promotions once payment has been made.
 
Thank you all for the warm welcome.

Yes dionysus we accept and welcome CAD.

Wevy gwaad U waik it nifty29 and U awe awways wewcome! ;)

Thanks for asking ed_and_me, both me and the Rabbit do, regularly.

There is no pending period for flushing, as soon as the withdrawal is requested, it goes straight to cashin.
When in cashin, it takes between couple hours and 24h for withdrawal to be processed, depending on whether the account is verified, all the documents are received, whether the cashin is approved, and of course the finance team needs to be present.

Thanks Brooklyn, that sounds like just the right formula, I'm sure we'll fit right in! :)

Thank you sapit222.

AC7X don't worry, as soon as you complete the wagering requirement, you will be able to withdraw. The wagering requirement is 30 times the bonus amount. The maximum stake while playing with bonuses is 6.25. An there is a list of games in the T&C that states how much each game counts toward the wagering requirement (thanks ilovejesus). The games with 0% toward wagering requirement are restricted games(can not be played with the bonus).

Hi mattsgame, thanks for bringing it up. As the result of that case, we updated our T&C making sure to be as clear as possible. We also included the detailed list that states the percentage by which different games count toward wagering requirement. 0% games being the restricted games.

Hello vinylweatherman and ChopleyIOM, as I mentioned before the wagering requirements are:
• 30 times playthrough of the bonus amount
• the max bet is 6.25 in players currency
• And there is the table that states how much games count toward toward playthrough requirement
As for the 0% games, it is stated under 16.2.5(General Bonus Terms) that playing 0% games with bonus money is not allowed.

There never was, nor ever will be "spirit of the bonus" winnings issue.

Thank you all again for your feedback, we count on it so we could improve. That's what we're here for.

Cheers
 
Jay_RedRabbitCasino said:
Thank you all for the warm welcome.

Yes dionysus we accept and welcome CAD.

Wevy gwaad U waik it nifty29 and U awe awways wewcome! ;)

Thanks for asking ed_and_me, both me and the Rabbit do, regularly.

There is no pending period for flushing, as soon as the withdrawal is requested, it goes straight to cashin.
When in cashin, it takes between couple hours and 24h for withdrawal to be processed, depending on whether the account is verified, all the documents are received, whether the cashin is approved, and of course the finance team needs to be present.

Thanks Brooklyn, that sounds like just the right formula, I'm sure we'll fit right in! :)

Thank you sapit222.

AC7X don't worry, as soon as you complete the wagering requirement, you will be able to withdraw. The wagering requirement is 30 times the bonus amount. The maximum stake while playing with bonuses is 6.25. An there is a list of games in the T&C that states how much each game counts toward the wagering requirement (thanks ilovejesus). The games with 0% toward wagering requirement are restricted games(can not be played with the bonus).

Hi mattsgame, thanks for bringing it up. As the result of that case, we updated our T&C making sure to be as clear as possible. We also included the detailed list that states the percentage by which different games count toward wagering requirement. 0% games being the restricted games.

Hello vinylweatherman and ChopleyIOM, as I mentioned before the wagering requirements are:
• 30 times playthrough of the bonus amount
• the max bet is 6.25 in players currency
• And there is the table that states how much games count toward toward playthrough requirement
As for the 0% games, it is stated under 16.2.5(General Bonus Terms) that playing 0% games with bonus money is not allowed.
There never was, nor ever will be "spirit of the bonus" winnings issue.

Thank you all again for your feedback, we count on it so we could improve. That's what we're here for.

Cheers
Click to expand...

This should also be shown on the weightings table, so that there is no doubt that 0% doesn't just mean "doesn't count" but can still be played, but means the game can't be played at all. With the 0% and "doesn't count", you are assuming that players won't bother playing those games because they are not working towards completion of WR. A recreational player does not necessarily have their focus 100% on making WR, and may accept that their play is not getting them any closer to making WR on these games. The max bet term already protects you against the tactic of making huge bets on 0% games purely in order to double the bankroll before switching to games that count. Betting 6.25 or less on a 0% game gives no advantage because the bet isn't big enough, yet still eats away at the balance due to the house edge whilst making no progress towards WR.

Ideally, the software needs to be developed such that games that should not be played become inaccessible to the player. A workaround (if the software allows it) is to have a configuration where the table max can be changed according to whether or not a bonus is in play, and setting the restricted games to a table limit of zero. They can still be accessed, but placing a bet would be impossible. I know Microgaming download supports this as I have seen it implemented at GoWild.
 
I had a wee deposit here the other day.

The bonus was applied as promised, customer support were helpful and friendly, and I've had good email correspondence after requesting a small withdrawal (documents accepted, told payment was processed and on its way to me). I found having to play the games in my browser a bit clunky and slow, although this may just have been my set-up or internet connection (trying again today on free play and they seem a lot better tbh).
 
Hi vynylweatherman thank you for your feedback.

We understand your concern and yes, ideally software should prevent it however that is still not possible. We can not comment on other houses and their casinos, however we know that blocking players from certain games is still not possible, not in flash nor downloadable version.

We are actively working with our software suppliers to improve software and overall experience for the players. Should this be enabled at one point, rest assured that our T&C will be promptly updated.
 
Wtg on your cashout and continued good luck! Thanks for keeping us updated :thumbsup:

Nice going RedRabbit..under 24hrs even with technical difficulty. Not too shabby. :p

Damn..I wish I could play.

:(
 
.

Deposited 50USD, got the bonus and sensationally enough (to be me) managed to reach almost 500 usd at the end of the wr. Waiting for withdrawal now. I noticed that a few games didn´t work properly (Hearts & Tarts, Arctic Fortune). Everytime I spin I got an error message on the first spin, tried with explorer, firefox and Chrome with the same result (even after clearing cache). All the other games worked fine though. All in all a good experience so far.
 
homerbert said:
Ok, but need to say some minuses. Why slots playing not in full screen, i mean when i click full screen window, its not full screen. Also a bit laggy some games. All other are good.
Click to expand...

no lag here, but i agree, when you maximize the game, the game remains small :(
 
homerbert said:
Ok, but need to say some minuses. Why slots playing not in full screen, i mean when i click full screen window, its not full screen. Also a bit laggy some games. All other are good.
Click to expand...

Glad I'm not the only one experiencing this (the lag), hopefully they can sort it out.

Had another withdrawal from there on my second deposit which was processed very quickly, and (hopefully) well on my way to a third withdrawal tonight! :)

Oh, and just hit this - my best wild desire yet :)

wild.webp
 
lol, I never thought of it; I play DK at any other casino..GoWild, 32Red..I've never ever seen it excluded..anywhere ever. And you're right, I'm usually so goddamned cautious, careful, Hell, anal retentive.
Since it falls under 'casino's discretion' I hope they use it here; I didnt go to any progressive rounds, didnt play any other progressive slots, never even thought about DK being excluded (like I said, 32red doesnt)...and really, for the sake of my deposit and withdraw, for the few spins, I'd NEVER play it otherwise and avoid it like the plague
 
Definitely. I checked the times to rollover for wagering, looked at the games list, I get that DK counts as zero toward WR, which is fine, but I hope to heck, I wont get voided for a stupid slip up of spinning it...I just never even thought of DK..I play 32 red all the time with bonuses and play DK every time so never crossed my mind. As I said, I'd NEVER play it if it came to mind it could kill me.
It's casino's discretion. Guess we'll see
 
dionysus said:
Definitely. I checked the times to rollover for wagering, looked at the games list, I get that DK counts as zero toward WR, which is fine, but I hope to heck, I wont get voided for a stupid slip up of spinning it...I just never even thought of DK..I play 32 red all the time with bonuses and play DK every time so never crossed my mind. As I said, I'd NEVER play it if it came to mind it could kill me.
It's casino's discretion. Guess we'll see
Click to expand...

I am sure it isn't allowed at 32Red either, especially with the welcome bonus. DK is LOTR, so if LOTR is on the excluded list, it's a case of them not updating the rules.

It just shows how easy it is even for the experienced player to trip up once rules get to this ridiculous level of complication. It used to be that if you stuck to the slots, you would not run into bonus troubles. Advantage players would target Blackjack and Roulette, often making a huge bet to start off with, and then switching to the slots to complete WR. Excluded games rules were originally designed to cover this tactic by making that initial big bet invalid. Now players have to worry about whether all slots are really equal, or whether some are more equal than others. There are now bonuses where "classic" slots only can be played, but winnings voided for play on any of the Vegas style video slots.

These rules do not really protect the casino from abuse, in fact by playing DK you have screwed yourself because the RTP of the base game is 90% or less, and the rest is shovelled into the top two jackpots. It's a poor choice to play, which is why the emails are flying out to lure you into playing a sub 90% RTP base game on the basis that the someone who hits the $5million+ Mega jackpot might just be you. Casinos are going to make loads of money from those who play to chase the top payout. They STILL have their 5% house edge after the RTP and progressive contribution is accounted for. The progressive contribution comes from the RTP, not the 5% edge reserved for the house. If a player hits the big one, the casino doesn't fund it, Microgaming networks do.
 
vinylweatherman said:
These rules do not really protect the casino from abuse
Click to expand...

They aren't there to protect them from abuse though, they are there because each time that you spin a progressive, you contribute to the jackpot and they "owe" the money to the network.

If they give you a bonus and you lose, it cost them nothing. But if everyone spins the progressives, win or lose, they have to pay.
 
well, hopefully for the few times I played DK, someone there can simply look at my game history, realize I only hopped around playing slots, am obviously not an advantage player ie no method to the madness as they say lol, and either a: over look it or b: just remove any 'won' funds from those spins from my balance; as they say i the rules on closer inspection, its casino's discretion. To not count toward WR, that's fine. To void all winnings is well, overkill.

As for 32Red @vinylweatherman
I've played DK on bonuses there, no problems (well, ANY MG to date). I checked with live chat just now. While playing DK counts as 0% toward WR, it does NOT void your winnings. Hopefully the RedRabbit follows suit

You are now chatting with Liam
Liam: Hi, Welcome to the casino, how can I help?
Me: hi liam, quick Q
Me: when playing a welcome or deposit bonus, mega win slots count as 0% toward WR
Me: does that include the dark knight?
Me: ty
Liam: Sadly not
Liam: Sorry about that
Me: meaning, it doesnt count toward WR, or you cant play it at all
Liam: You can play it but, it wouldn't count towards wagering :)
Me: great, so playing it wouldnt void any winnings?
Liam: No but it would mean if you did win the 5.7million, you'd have to complete your wagering before you could withdraw :D
Me: lol, thats cool
Me: thank you liam
Liam: You're welcome
Me: ;)
 

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