Grand Mondial Chat Transcript from Aug,18 Speaks Volumes

bernynhel

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Welcome to Casino support live help, one moment please for world-class service
Uschi: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Uschi: will be assisting you, how could I be of service...
(deleted by bernynhel): hi. im opted in to the daily cash dash, have been since it started, but every time i try to enter i get an invitation only error msg
(deleted by bernynhel): ive been emailing support since 12 August
(deleted by bernynhel): ?
(deleted by bernynhel): hello?

Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): np
Uschi: I will be right with you.
(deleted by bernynhel): k
Uschi: William which error message do you receive?
(deleted by bernynhel): 5
(deleted by bernynhel): code 5

Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): im looking at the tournaments now and both thne daily and grand cash tourneys are open and 0 players are showing to be registered
Uschi: Thank you for waiting. I'll be with you in just a moment.
(deleted by bernynhel): k
Uschi: I'm sorry for the delay. I'll be right with you.
(deleted by bernynhel): k
Uschi: Did you receive an invitation email after you opted in?
(deleted by bernynhel): the promotion was in My Promotions in the lobby so I clicked it and was taken to the web page where that promotion was displayed with the option to opt in
(deleted by bernynhel): i have never received an email from GM not even in response to the 5 emails Ive written support within the last week
Uschi: Optin via
You do not have permission to view link Log in or register now.

Uschi: In order to attend this tournament players have to receive an invitation email
(deleted by bernynhel): then why was the promotion in My Promotions and why was the promo displayed and why wasn't the necessary email mentioned on the promotion info page in My Promotions
(deleted by bernynhel): and what happened to the emails Ive been sending support over the last week? Here's the emails:
(deleted by bernynhel): I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel):I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): "We endeavor to respond to all queries within 2 to 4 hours." I'd hate to hafta wait for a reply if you only endeavored to respond within 4 to 8 hours! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): Dear GMC: Have written and re-written over last several days. 1 automated reply with the ridiculous claim that you endeavor to reply within 2-4 hours. I have only been denied when I try to enter as the "invitation only" error msg displays even though I opted in before hand and since have checked to make sure. I also made sure I am subscribed. I am. Each time I attempted to enter the tournament its status was "open" and had, at the time, 0 entries. This has been going on since the 12th when I first emailed you. -wjb

Uschi: I just saw your emails with the "code 5 invite only"error message
(deleted by bernynhel):since Aug 12???
Uschi: we apologize for the delay responding
(deleted by bernynhel): there cannot have been a delay if no one ever responded
(deleted by bernynhel): its called a complete lack of response
(deleted by bernynhel): not a delay
(deleted by bernynhel): the ship has sailed for "delays"

Uschi: Is there anything further I can assist you with?
(deleted by bernynhel): what do YOU think?
(deleted by bernynhel): tell your supervisor to read the transcript to this chat at CasinoMeister.com I'll email a direct link later, since I now know you are, indeed, receiving my email.
 

oldtrvlagt

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Iowa
One might say they are the definition of "inept":p
 

Mario

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Location
South Africa
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Welcome to Casino support live help, one moment please for world-class service
Uschi: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Uschi: will be assisting you, how could I be of service...
(deleted by bernynhel): hi. im opted in to the daily cash dash, have been since it started, but every time i try to enter i get an invitation only error msg
(deleted by bernynhel): ive been emailing support since 12 August
(deleted by bernynhel): ?
(deleted by bernynhel): hello?

Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): np
Uschi: I will be right with you.
(deleted by bernynhel): k
Uschi: William which error message do you receive?
(deleted by bernynhel): 5
(deleted by bernynhel): code 5

Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): im looking at the tournaments now and both thne daily and grand cash tourneys are open and 0 players are showing to be registered
Uschi: Thank you for waiting. I'll be with you in just a moment.
(deleted by bernynhel): k
Uschi: I'm sorry for the delay. I'll be right with you.
(deleted by bernynhel): k
Uschi: Did you receive an invitation email after you opted in?
(deleted by bernynhel): the promotion was in My Promotions in the lobby so I clicked it and was taken to the web page where that promotion was displayed with the option to opt in
(deleted by bernynhel): i have never received an email from GM not even in response to the 5 emails Ive written support within the last week
Uschi: Optin via
You do not have permission to view link Log in or register now.

Uschi: In order to attend this tournament players have to receive an invitation email
(deleted by bernynhel): then why was the promotion in My Promotions and why was the promo displayed and why wasn't the necessary email mentioned on the promotion info page in My Promotions
(deleted by bernynhel): and what happened to the emails Ive been sending support over the last week? Here's the emails:
(deleted by bernynhel): I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel):I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): "We endeavor to respond to all queries within 2 to 4 hours." I'd hate to hafta wait for a reply if you only endeavored to respond within 4 to 8 hours! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): Dear GMC: Have written and re-written over last several days. 1 automated reply with the ridiculous claim that you endeavor to reply within 2-4 hours. I have only been denied when I try to enter as the "invitation only" error msg displays even though I opted in before hand and since have checked to make sure. I also made sure I am subscribed. I am. Each time I attempted to enter the tournament its status was "open" and had, at the time, 0 entries. This has been going on since the 12th when I first emailed you. -wjb

Uschi: I just saw your emails with the "code 5 invite only"error message
(deleted by bernynhel):since Aug 12???
Uschi: we apologize for the delay responding
(deleted by bernynhel): there cannot have been a delay if no one ever responded
(deleted by bernynhel): its called a complete lack of response
(deleted by bernynhel): not a delay
(deleted by bernynhel): the ship has sailed for "delays"

Uschi: Is there anything further I can assist you with?
(deleted by bernynhel): what do YOU think?
(deleted by bernynhel): tell your supervisor to read the transcript to this chat at CasinoMeister.com I'll email a direct link later, since I now know you are, indeed, receiving my email.
Hi Bernynhel,

Thank you for your post and I will get the guys to investigate and resolve the materfor you ASAP.

All of the best

Mario
 

Mario

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Joined
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Location
South Africa
Hi Bernynhel,

Please note that by now our guys would have gotten back to you.

Also do note that this tournament runs Wednesdays to Saturdays.

Best regards
Mario
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
Hello , You can join now, I had the same issue. but now I was able to join today. I think they set it up but you can not join until the day it starts, if you click once on the tournament go to the right then click on players (where the rules and prize are) if no players then it is not officially open, once you see players names then you can join. that is what I have found out on my own. I hope this helps you. Good Luck ;)


pevangel :)
 

bernynhel

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Hi Bernynhel,

Please note that by now our guys would have gotten back to you.

Also do note that this tournament runs Wednesdays to Saturdays.

Best regards
Mario
What "guys?" No one has EVER gotten back to me! If you rep GM your the first contact I've had! And I don't appreciate the insinuation of your statement or your tone, though it is consistent with the service I have received, to date, at GM. Especially since your claim that "...by now our guys would have gotten back to you." is a complete falsehood. It's not a hypothetical situation. It's reality.

"By now" happens to be the 19th of August, no one at GM has ever gotten back to me and I've been emailing support since the12th. I "subscribed" to get the email invite, I guess, because when I clicked on "subscribe" the only page I got was "un-subscribe" and I opted in at "Opt-in NOW to ensure your invitation to the Cash Dash Challenge that takes place every Wednesday to Saturday from 3 August to 30 November, 2009."

So I've been opted in and subscribed and no invite nor reply to any of my emails. Just a sour chat person - snotty, no help, now attitude from Mario.
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
hiya bernynhel

Mario is cs manager and please believe me he will get it worked out,he has fixed a few issues for me. It will be OK trust me. Hang in there. I do not ever come to defense of anybody normally, but Mario:thumbsup: will help you. I hope you read my previous post, honestly that is what happens(its not Officially opened) try tomorrow around 12 pm est time. Good luck.


pevangel :)
 

bernynhel

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PABnoaccred
PABnononaccred
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Location
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hiya bernynhel

Mario is cs manager and please believe me he will get it worked out,he has fixed a few issues for me. It will be OK trust me. Hang in there. I do not ever come to defense of anybody normally, but Mario:thumbsup: will help you. I hope you read my previous post, honestly that is what happens(its not Officially opened) try tomorrow around 12 pm est time. Good luck.


pevangel :)
Trust??? Sure. OK. Yeah, that's the ticket! Thanks! Actually, I get it. But wouldn't you think after all this time they could have "fixed" the tournament status to not show it being "open" until the appropriate time - 1 hour before the tournament start? Players who frequent these tourneys should be able to assume that if it shows as "open" then the casino should be on the same page as everyone else and know a little bit about what they are doing. Having players trying to enter and getting error messages is bad enough if it goes on for a day. After that, it's a slap in the face and clearly demonstrates a rather unwelcoming attitude toward players.

Ahem!

This email just in from GM (Thanks Mario!):

Dear William,

Thank you for contacting Grand Mondial Support.

Kindly note that in order to be able to participate in the Grand Cash Dash tournaments, you must have received an invitational email. On that email, there is a link that would allow you to opt-in for the tournaments.

Our database shows that you have not yet opted-in for the Grand Cash Dash tournaments...If you will recall my 2nd post to this thread is the screenshot of me "already opted in" dated yesterday. Oops! - bernynhel

Also, please note that the tournaments take place weekly between Wednesday and Saturday, and start at 5pm GMT. All registrations for the tournaments have to be done an hour prior to the start time, between 4pm and 5pm GMT, but one can only register after he/she has successfully opted-in for the Grand Cash Dash (through the link on the invitational mailer).

If you follow these steps, and ensure to register within the above mentioned periods, you should be able to participate in the tournaments without a problem.

We trust that we have been of assistance, but do not hesitate to contact us if you still have any concerns.

We would like to wish you a safe and fun filled week ahead!

Warmest regards
Dirky

Customer Support
Grand Mondial Support

My reply:

Dear support@grandmondialsupport.com:

Thank you for the speedy reply. Attached please find your web page which clearly shows me "already opted in" although I received no email. Perhaps your database is inadequate and should be revised to include all players who are already opted in. I accessed the promotional web page via My Promotions in the casino lobby. After clicking My Promotions and then seeing the Cash Dash promotion there, I assumed it wouldn't be there if it were not mine. From there I made sure I was "subscribed" as the promotional terms specify that I must be "subscribed" as well as "opted in" to receive the invitational email.

Please advise.

-wjb
 

Casinomeister

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Location
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Just a general note that "tone" is a strictly subjective term that is difficult to apply to email/message board communication. (this is why we have smilely faces etc.,) Analyzing "tone" should be reserved for verbal communication. I wouldn't allow "tone" to influence your reactions unless it's absolutely clear. For example, "Dear stupid, yada yada yada yada..."
 

bernynhel

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PABnoaccred
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Location
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Just a general note that "tone" is a strictly subjective term that is difficult to apply to email/message board communication. (this is why we have smilely faces etc.,) Analyzing "tone" should be reserved for verbal communication. I wouldn't allow "tone" to influence your reactions unless it's absolutely clear. For example, "Dear stupid, yada yada yada yada..."
Of course detecting tone from one who is speaking is something we became familiar with in the cradle. "Oh, did poor Billy scrape his knee?" vs. "Take out the garbage!" Tone in writing is a little more difficult to determine, of course, because you can't hear the author's words as the author intended them to be read. Instead, you have to pick up clues from the text.

To determine tone in poetry (or in other writing), you have to consider diction and syntax, the grammatical structure of the sentence. You also have to consider which details are included and which are left out.

However, when every reply from GM personnel, no matter the individual, is delivered in the same, dry style to deliver and repeat statements concerning claims that I had just established were, in fact, untrue and the very reasons I contacted the casino in the first place, well, after a while, I get "tone".

The following is a compilation of Mario, Dirky (email support) and Uschi (live chat support): "In order to attend this tournament players have to receive an invitation email..", "Please note that by now our guys would have gotten back to you.", "Kindly note that in order to be able to participate in the Grand Cash Dash tournaments, you must have received an invitational email." , "Also do note that this tournament runs Wednesdays to Saturdays.", "Also, please note that the tournaments take place weekly between Wednesday and Saturday,..."

But maybe its just me.
 

Casinomeister

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However, when every reply from GM personnel, no matter the individual, is delivered in the same, dry style to deliver and repeat statements concerning claims that I had just established were, in fact, untrue and the very reasons I contacted the casino in the first place, well, after a while, I get "tone".
...
This seems to be common with a number of organizations - it's a challenge to write well. Maybe they need to insert more smiley faces:

"In order to attend this tournament players have to receive an invitation email.:thumbsup:."

"Also, please note that the tournaments take place weekly between Wednesday and Saturday,:yahoo:"

"Sorry, your account has been closed :xxx"

Just some examples :p
 

Mario

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Joined
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Location
South Africa
Trust??? Sure. OK. Yeah, that's the ticket! Thanks! Actually, I get it. But wouldn't you think after all this time they could have "fixed" the tournament status to not show it being "open" until the appropriate time - 1 hour before the tournament start? Players who frequent these tourneys should be able to assume that if it shows as "open" then the casino should be on the same page as everyone else and know a little bit about what they are doing. Having players trying to enter and getting error messages is bad enough if it goes on for a day. After that, it's a slap in the face and clearly demonstrates a rather unwelcoming attitude toward players.[/I][/COLOR]
Hi there Bernynhel,

Thank you for all your comments and feedback and will try not be as dry as what we've came across and will take Meisters feedback to hart and comments with smiles all around. :)

To get back to the matter at hand we've really looked at your concerns and can see your point of view however, have you've considered the fact and the reasoning for why the tournament is open for all, is for players to view and to entice or tease players to opt-in and participate in this tournament when it does go live. :thumbsup:

Which as stated previously and as Meister commented: Also, please note that the tournaments take place weekly between Wednesday and Saturday, " :notworthy

We do agree as you stated there is a delay in opting-in and getting invited and this is currently being addressed to avoid any future delays and further frustration. :cool:

Also there might be a technical problem with the opt-in process which is the reason why Dirky commented that you had to opt-in as it seemed like the system did not recognize that youve opted-in which currently is being investigated and addressed as well.

I do hope that this clears things out and thank you for your feedback as we cherish all that we do get.

All of the best
Mario
 

bernynhel

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Hi there Bernynhel,

Thank you for all your comments and feedback and will try not be as dry as what we've came across and will take Meisters feedback to hart and comments with smiles all around. :)

To get back to the matter at hand we've really looked at your concerns and can see your point of view however, have you've considered the fact and the reasoning for why the tournament is open for all, is for players to view and to entice or tease players to opt-in and participate in this tournament when it does go live. :thumbsup:
My only issue with the entire situation was that I emailed support to get some simple answers to some simple questions, received an auto response email with the words, "We endeavor to respond to all queries within 2 to 4 hours, ", and then I was ignored for a week.

My original email (from WEDNESDAY, August 12, as I had originally noted and fully understood from reading the terms that the tourney ran W-S, is posted, below.

Which as stated previously and as Meister commented: Also, please note that the tournaments take place weekly between Wednesday and Saturday, " :notworthy
Why does everyone keep telling me that? Did I EVER ask, "Hey, what days does the tournament actually run, anyway?" At the web page,
You do not have permission to view link Log in or register now.
where it says, right under "The Grand Cash Dash Challenge details are as follows:" the 1st and 2nd lines in the little box read, "Takes Place Daily from Wed Sat each week/Starts at 7pm, ends at 11:59pm (GMT+2) daily"
If someone at GMC is worried that potential players might miss out because the tournament days and times are not stated succinctly enough to really sink in so that the average reader can fully comprehend what actual days they should attempt to register I wish they'd just fix it to where they are confident that the message gets across instead of wearing me out over it!

We do agree :)yahoo: -bernynhel) as you stated there is a delay in opting-in and getting invited and this is currently being addressed to avoid any future delays and further frustration. :cool:
This is just a suggestion: maybe the email to the players could go out before they ever have a chance to attempt to enter and that way players would hear about it instead of just stumbling across it in the casino lobby and, as an added bonus, it would save the casino support all the work of explaining that the reason players were denied entry was because they needed to receive an email invitation to enter because they would have already been invited in advance of logging in to the casino. In addition, players will be spared the embarrassment of being denied entry to something they weren't invited to. Embarrassing and puzzling as the Mad Cash Dash looked mighty inviting in the casino lobby and, after clicking, in my case, the "Welcome, William OPT IN HERE" tile and the subsequent "OPT IN HERE" tile on the following pop-up web page I was additionally confirmed with a hearty, "Thank you. You have successfully opted in to the promotion" confirmation message. It was at that point I was unable to register for the tourney, banged out a quick email from within the casino software's "Contact us" feature and now here we are.
(And by the way, whenever a Microgaming tournament's status is displayed as "Open", invariably that means that the tournament is open for registration, otherwise, the tournament status is displayed as "Scheduled" and the date and time of the tournament's opening and start times are displayed, respectively. So all that hooey about enticing and teasing is a bunch a baloney, as far as I'm concerned, and if you wanted to attract players all you had to do was send some nice, teasing and enticing email invitations in advance instead of putting players through the ringer by having them register for a tournament that requires an invitation that no one will have received until after going through this charade at least once. Never mind that at the tournament isn't even open yet for registration - it's just rude as opposed to clever marketing!) Again, just a suggestion.

Also there might be a technical problem with the opt-in process which is the reason why Dirky commented that you had to opt-in as it seemed like the system did not recognize that youve opted-in which currently is being investigated and addressed as well.
Ya THINK?

I do hope that this clears things out and thank you for your feedback as we cherish all that we do get.

All of the best
Mario
You're welcome but I'd have preferred a simple reply to my original email as opposed to spending whats fast becoming a 40 hour work week devoted to the Mad Cash Dash.

This seems to be common with a number of organizations - it's a challenge to write well. Maybe they need to insert more smiley faces:

"In order to attend this tournament players have to receive an invitation email.:thumbsup:."

"Also, please note that the tournaments take place weekly between Wednesday and Saturday,:yahoo:"

"Sorry, your account has been closed :xxx"
Could I at least have a courtesy reach-around smiley if I'm gonna be escorted out in that position?

Just some examples :p
Thanks Bryan, for your input, which is always welcome!
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
My only issue with the entire situation was that I emailed support to get some simple answers to some simple questions, received an auto response email with the words, "We endeavor to respond to all queries within 2 to 4 hours, ", and then I was ignored for a week.QUOTE]

Hi Bernynhel,

Thank you for the feedback and with egg on face, you are 100% correct.

We've totally overlooked the actual question and jumped in head first to resolve your tournament concerns.

For that I do apologize as this was my over eagerness to ensure an effort less player gaming experience by overseeing the most important aspect of the service delivery and that is a timoeously, honest and friendly and professional response to our players.

None the less you've provided valuable feedback which we've seriously considered and taken note of.

To finally answer your question for the delay in a response is due to the fact that weve received a mail spike which support is currently working through and should be up to date within the next 24 hours.

We do apologize for the inconvenience caused and again thank you for your valuable input.

Best regards
Mario
 

4 of a kind

Repeated violations of forum rule 1.16 - troll
Joined
Mar 11, 2009
Location
New York
This seems to be common with a number of organizations - it's a challenge to write well. Maybe they need to insert more smiley faces:

"In order to attend this tournament players have to receive an invitation email.:thumbsup:."

"Also, please note that the tournaments take place weekly between Wednesday and Saturday,:yahoo:"

"Sorry, your account has been closed :xxx"

Just some examples :p

Now that's entertainment I really enjoy. Great job.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
...Thank you for the feedback and with egg on face, you are 100% correct. We've totally overlooked the actual question and jumped in head first to resolve your tournament concerns....
Thanks, that, Mario!

And this just in from GMC Support:

Dear William,

Thank you for contacting Grand Mondial Support.

After having a look at your screen shot, it definitely seems as if there was some sort of time out or error when your opt-in was supposed to be streamed to our database. Our technical team is currently looking into why this problem occurred.

Please accept our apologies for that technical error.

That being said, we are glad to inform you that we have manually opted you in on our side. ( :yahoo: - bernynhel) So, from now on, you should "finally" be able to register and participate in the Grand Cash Dash tournaments.

We would like to wish you a safe and fun filled week ahead!

Warmest regards
Dirky

Customer Support
Grand Mondial Support


It was certainly the farthest thing from my mind when I originally emailed GMC Support that this issue, which only ever required a simple response and the solution which is described in the latest email from GMC, above, that over a week later I would be posting on CM about it. But today, I'm a happy camper. As far as I'm concerned it never happened - a lot more than I can say for other issues with some casinos that have never been resolved.

Whew! Glad I don't play there.
It was not my intention to paint GMC in a funky light or to cost the casino any business. I started this thread just to get resolution to a problem I was having. However, to say that the sitch would have been equally resolved without the public forum that Bryan has so tirelessly maintained and elevated to earn the respect of the industry that CasinoMeister.com demands, today, would be laying claim to something that I could not prove. If the unfolding of this thread has caused you to feel as you say in your post, I can only hope that the experiences of all concerned parties can be applied to bring about positive changes for a better future. :thumbsup:
 

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