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- Jan 30, 2006
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Welcome to Casino support live help, one moment please for world-class service
Uschi: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Uschi: will be assisting you, how could I be of service...
(deleted by bernynhel): hi. im opted in to the daily cash dash, have been since it started, but every time i try to enter i get an invitation only error msg
(deleted by bernynhel): ive been emailing support since 12 August
(deleted by bernynhel): ?
(deleted by bernynhel): hello?
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): np
Uschi: I will be right with you.
(deleted by bernynhel): k
Uschi: William which error message do you receive?
(deleted by bernynhel): 5
(deleted by bernynhel): code 5
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): im looking at the tournaments now and both thne daily and grand cash tourneys are open and 0 players are showing to be registered
Uschi: Thank you for waiting. I'll be with you in just a moment.
(deleted by bernynhel): k
Uschi: I'm sorry for the delay. I'll be right with you.
(deleted by bernynhel): k
Uschi: Did you receive an invitation email after you opted in?
(deleted by bernynhel): the promotion was in My Promotions in the lobby so I clicked it and was taken to the web page where that promotion was displayed with the option to opt in
(deleted by bernynhel): i have never received an email from GM not even in response to the 5 emails Ive written support within the last week
Uschi: Optin via
Uschi: In order to attend this tournament players have to receive an invitation email
(deleted by bernynhel): then why was the promotion in My Promotions and why was the promo displayed and why wasn't the necessary email mentioned on the promotion info page in My Promotions
(deleted by bernynhel): and what happened to the emails Ive been sending support over the last week? Here's the emails:
(deleted by bernynhel): I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel):I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): "We endeavor to respond to all queries within 2 to 4 hours." I'd hate to hafta wait for a reply if you only endeavored to respond within 4 to 8 hours! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): Dear GMC: Have written and re-written over last several days. 1 automated reply with the ridiculous claim that you endeavor to reply within 2-4 hours. I have only been denied when I try to enter as the "invitation only" error msg displays even though I opted in before hand and since have checked to make sure. I also made sure I am subscribed. I am. Each time I attempted to enter the tournament its status was "open" and had, at the time, 0 entries. This has been going on since the 12th when I first emailed you. -wjb
Uschi: I just saw your emails with the "code 5 invite only"error message
(deleted by bernynhel):since Aug 12???
Uschi: we apologize for the delay responding
(deleted by bernynhel): there cannot have been a delay if no one ever responded
(deleted by bernynhel): its called a complete lack of response
(deleted by bernynhel): not a delay
(deleted by bernynhel): the ship has sailed for "delays"
Uschi: Is there anything further I can assist you with?
(deleted by bernynhel): what do YOU think?
(deleted by bernynhel): tell your supervisor to read the transcript to this chat at CasinoMeister.com I'll email a direct link later, since I now know you are, indeed, receiving my email.
Welcome to Casino support live help, one moment please for world-class service
Uschi: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Uschi: will be assisting you, how could I be of service...
(deleted by bernynhel): hi. im opted in to the daily cash dash, have been since it started, but every time i try to enter i get an invitation only error msg
(deleted by bernynhel): ive been emailing support since 12 August
(deleted by bernynhel): ?
(deleted by bernynhel): hello?
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): np
Uschi: I will be right with you.
(deleted by bernynhel): k
Uschi: William which error message do you receive?
(deleted by bernynhel): 5
(deleted by bernynhel): code 5
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): im looking at the tournaments now and both thne daily and grand cash tourneys are open and 0 players are showing to be registered
Uschi: Thank you for waiting. I'll be with you in just a moment.
(deleted by bernynhel): k
Uschi: I'm sorry for the delay. I'll be right with you.
(deleted by bernynhel): k
Uschi: Did you receive an invitation email after you opted in?
(deleted by bernynhel): the promotion was in My Promotions in the lobby so I clicked it and was taken to the web page where that promotion was displayed with the option to opt in
(deleted by bernynhel): i have never received an email from GM not even in response to the 5 emails Ive written support within the last week
Uschi: Optin via
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Uschi: In order to attend this tournament players have to receive an invitation email
(deleted by bernynhel): then why was the promotion in My Promotions and why was the promo displayed and why wasn't the necessary email mentioned on the promotion info page in My Promotions
(deleted by bernynhel): and what happened to the emails Ive been sending support over the last week? Here's the emails:
(deleted by bernynhel): I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel):I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): "We endeavor to respond to all queries within 2 to 4 hours." I'd hate to hafta wait for a reply if you only endeavored to respond within 4 to 8 hours! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): Dear GMC: Have written and re-written over last several days. 1 automated reply with the ridiculous claim that you endeavor to reply within 2-4 hours. I have only been denied when I try to enter as the "invitation only" error msg displays even though I opted in before hand and since have checked to make sure. I also made sure I am subscribed. I am. Each time I attempted to enter the tournament its status was "open" and had, at the time, 0 entries. This has been going on since the 12th when I first emailed you. -wjb
Uschi: I just saw your emails with the "code 5 invite only"error message
(deleted by bernynhel):since Aug 12???
Uschi: we apologize for the delay responding
(deleted by bernynhel): there cannot have been a delay if no one ever responded
(deleted by bernynhel): its called a complete lack of response
(deleted by bernynhel): not a delay
(deleted by bernynhel): the ship has sailed for "delays"
Uschi: Is there anything further I can assist you with?
(deleted by bernynhel): what do YOU think?
(deleted by bernynhel): tell your supervisor to read the transcript to this chat at CasinoMeister.com I'll email a direct link later, since I now know you are, indeed, receiving my email.