Bonus Complaint Grand Mondial (Casino Share) made bonus acommodations then renigged w/out telling me

[kixxumass]

A Reply To Mario

Thanks Mario,

Just a heads-up, when you posted your response here a while back and asked me to email you regarding this issue, I did, but you never got back to me....

 

[Mario]

Thanks Mario,

Just a heads-up, when you posted your response here a while back and asked me to email you regarding this issue, I did, but you never got back to me....

Hi Sorry Kixxumass,

Never got your messages from either of your addresses and not to sure why not.

My apologies and will be looking at this matter for you ASAP.

In regards to the agent in question please note that the matter was take further and the nesasary disacplinary actions was taken and I'm glad to say that it had a very positive effect in general in the CSC.

None the less I will get in touch with you in regards to your concerns.

Best regards
Mario

 

[kixxumass]

A Reply To Mario

Hi Mario,

That's good to know. Anytime a negative situation can create a positive outcome, and others can learn from it, that's a good thing. It was never
my intention to put the chat agents job in jeopardy or to get him in trouble
with his superiors, he put himself at risk for any job related discipline when
he chose to display unprofessional behavior towards me or any other player for that matter.

This is the first time, in the many years I have been playing online, that I have ever voiced a complaint about a casino employee; here, or otherwise-
I just felt that the tactics he used; telling me that you were present with him during the chat session and that you were agreeing with him on the bonus issue I was having, and the demeaning attitude he presented to me in the chat was just a blatant disregard for my right to polite and courteous customer service.

He was anything but professional. He was very disrespectful and he offended me to the point that I felt it was necessary to bring it to the casinos attention. Not to get him in trouble, just so that his attitude
could be addressed in a way that would be helpful, not hurtful~
because honestly...., if he took up this type of disposition with every player who came to live chat for assistance, I don't see how GM would retain any of their players; and eventually, he would be out of a job.

He needs to realize it is because of the players that he is even working at the casino in the first place and to take that into consideration before he decides to treat any of these players, the way he treated me.

Thank you for addressing this Mario, I will await your PM.