@ Slotjunkie: I was just informed that this casino group in question (genesys group) DOES do credit checks!!!! who does that? I'm shocked and feel like that is very inappropriate.
The live chat person "Dean" urged me to 're read" the T & C'S which i did and was pretty taken aback by some of the "rules". I have never seen on any other casino T &C's that your winnings are subject to taxation!!!! lol.
Also, i prodded him about the "negative info on me from 3rd party source" and all he said was I was 'blacklisted" by "other casino's". I am very confused. To my knowledge I have never been banned by any casino in my life!!! there was ONE incident years ago with the English Harbour group where I got locked out of one of my accounts but that was promptly sorted out and I played there again, for years. Never any other problems. Despite that, what the hell does a credit check have to do with other casino's? nothing casino related is on my credit report and like I said it's not like I'm asking for a loan!
the whole thing seems shady. I have never had any kind of issue like this anywhere and like someone mentioned IF THAT WAS TRUE, why have I never had issues at prive?
They said i could possibly rectify this by sending in all these documents. i have no problem doing this but I am not going to because at this point, i do not trust them, period. I have done nothing wrong to be penalized. Also, get this, you said you were never asked for documents before you even played there right?
dean said: Everyone who plays here is asked for all documents before playing here.
i don't believe him.
In other words, blacklisted by Grand Prive. They are all related, even though they have all denied it. This is how they seem to know information about players that should be impossible to obtain legally. It is more than likely that Grand Prive have you marked down as a "bonus abuser" in their internal database, and this of course is shared between all their operations, even the disguised ones like Big Dollar, Mandarin Palace, Grand Eagle, etc.
Another thing that can happen with US players is that a processor will fail to obtain and pass on a deposit to the casino, even though the casino credits the money up front, and the player uses it. This can end up with the PLAYER being flagged for "chargeback" fraud, when it is really a case of the processor nicking the money, or the US banking system blocking the transaction, and it ending up with the DoJ in one of the many minor seizures that don't make headlines.
True third party databases only hold information related to fraud, so if the incident with English Harbour was related to them wrongly accusing you of fraud, it may NOT actually have been "cleared up", but rather "swept under the carpet" by English Harbour who decided to take the risk, but NOT "cleared up" on any third party databases used by processors.
Until you send documents, casinos use your registration information to run these checks. If there are any doubts they will ask for documents up front. This is actually a GOOD idea, and will work better if it became accepted as standard throughout the industry. It would prevent all the problems of players depositing and playing for some time, only to have their eventual winnings confiscated once the casino has seen and refused the documents after the first withdrawal.
You show from your post why operators say they will have so much trouble implementing this on their own, and need this to be done by mutual agreement throughout the industry.
If you think their service sucks after all this, DON'T PLAY THERE! Don't even give them the time of day, let alone your documents in order to BEG to be let in.
It's nearly all over in the US anyway, and I can't see Betonsoft casinos staying clear of DoJ action for much longer. The DoJ have already cleared out many of the major operators, and are now moving in on the rest. Rival have already been "leant on" sufficiently to stop taking on new players, and TopGame is pretty dodgy, even if individual casinos are better run than others.
Betonsoft would be great, but they seem to "have it in for you", and it is unlikely you will EVER be fully accepted by them as a genuine player. Even if they DO let you in, you will most likely find you are given a second class service because they don't really want you because of this "negative information". Confirming your ID is not going to make this negative information go away, nor any less negative.