Attention: Manager of Casinomeister
Grand Duke said that they are taking my winnings because "I hit a big win based on one specific slot machine, in order to significantly increase a bankroll". I played Gold Rally because it was the only one that I could bet 16 per hand, where as every other slot game was a very small amount. I was on live chat about 4 times during my play and note once did they tell me that I had to change games.
They also said "We have good grounds to suspect that you have sought only to exploit a bonus offered by Us in good faith to enhance your entertainment" How crazy is this? Of course playing slot machines is fun and entertaining...isn't that why we all play them?
They also said "on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn".
I played that slot machine for days so I know that I did the wagering and then so much more than required of me. I even asked the guy on live chat if I had done the wagering required of me and he said yes and that I was fine to go ahead and withdrawal some of my winnings.
They have taken the 3000 that I won and the deposit that I put in. This is a disgrace. They should not have a license and be shut down if they are going to steal money from people.
I will be taking this matter further.
Sincerely, Joanne *snip*
Grand Duke said that they are taking my winnings because "I hit a big win based on one specific slot machine, in order to significantly increase a bankroll". I played Gold Rally because it was the only one that I could bet 16 per hand, where as every other slot game was a very small amount. I was on live chat about 4 times during my play and note once did they tell me that I had to change games.
They also said "We have good grounds to suspect that you have sought only to exploit a bonus offered by Us in good faith to enhance your entertainment" How crazy is this? Of course playing slot machines is fun and entertaining...isn't that why we all play them?
They also said "on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn".
I played that slot machine for days so I know that I did the wagering and then so much more than required of me. I even asked the guy on live chat if I had done the wagering required of me and he said yes and that I was fine to go ahead and withdrawal some of my winnings.
They have taken the 3000 that I won and the deposit that I put in. This is a disgrace. They should not have a license and be shut down if they are going to steal money from people.
I will be taking this matter further.
Sincerely, Joanne *snip*
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