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WARNING Grand Duke: no pay and questionable practices

Discussion in 'Casinomeister Warnings' started by maxd, Jul 1, 2011.

Tags:
    Jul 1, 2011
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    We received a player issue regarding Grand Duke recently which reflects the general bad state of this casino's issues being discussed on our forums: player had flat-betted a deposit bonus through to a £7200 win. They requested withdrawal and on the day when payment was expected they were told their account was suspended and the payment denied:
    Other players have reported similar problems with the casino. When we tried to contact them regarding the player's issue they refused to discuss it:
    The "casino account owner" reported that nothing like "acknowledging this matter" was forthcoming from the casino. We tried to confirm that the casino did not wish to discuss player issues and received no response.

    Warning: Grand Duke (grandduke.com) is refusing to pay players on dubious grounds and will not discuss the problem(s) with the player or third-parties. Players are advised to avoid this casino.


    Grand Duke is, or soon will be, listed in the Rogue Pit.
     
    7 people like this.
  2. Jul 1, 2011
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  4. Jul 4, 2011
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  6. Nov 2, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The troubles with Grand Duke have persisted, moving this Warning back to the active list.

    We've had three cases against Grand Duke come up in the last few months amounting to €12,000+. These cases have dragged on and on -- admittedly this was initially due to my own tardiness -- but the bottom line is that none of them have received satisfactory attention from the casino people: after multiple reminders they come back with "what was this about?" and everything is supposed to reset to zero.

    Of particular concern is the nature of the player complaints. Players are being told "we suspect you have sought only to exploit a bonus" or "you violated the Terms and we've confiscated your winnings but we offer to let you wager an additional 20x your withdrawal request" and so forth. These tactics are ad-hoc and unacceptable.

    Once again, we must advise players avoid Grand Duke Casino.
     
    2 people like this.
  8. Nov 20, 2011
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia

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