GoWild Casino?

[uungy]

I can confirm I have recieved a cheque from them today. I was told it was sent last week Saturday, but being a new casino, I can understand the delays.

Just to settle your minds!

 

[Rusty]

Ok, so that is technical issues and a processor let you down?

Any technical issues should have been ironed out before launch if indeed that was the problem.
Given the ambiguity of the explanation and no reference as to how these issues impacted on communication it is however open to doubt.
The same applies with the "processor let us down" explanation.
The fact that you mention Moneybookers as a deposit and withdrawal option on your site along with other methods that do not appear in the cashier is pretty poor to say the least.

Hopefully you will put this bad start behind you and bring about this much vaunted revolution, maybe you need to overthrow the current regime.


Seriously though, I hope you realise your ambitions, that would be good for both yourselves and the playing community.
Let me know when Moneybookers is available, every time I ask it is "soon"

 

[kassiap]

I would like to update my situation;

After sending Floyd a pm he responded back that i come to live chat to try and clear things up.

Firstly...that is great since no one has ever gone that far with me as to actually talk to me while they try and fix things

He spent almost 90 minutes getting my withdraw processed and all my bank info.

I agree that all these glitches are not fun and YES they should have had these things fixed before they launch.At least though they mean what they say when the say they will fix it.


I do want to really thank Floyd for his help and just say that maybe they will revolutionize gambling


Or maybe they will just be a great casino to play at, Either way Floyd at least sticks to his word.

 

[pinsnpies]

Can you opt out of the deposit bonus? I hate receiving bonuses.

 

[max1mike]

just have to add this note..

after reading this entire 16 pages, my confidence in go wild is higher than any other place i deposit at, and tried to make a deposit.

unfortunately, it was declined...

so live chat, Tamika' told me they are having issues with credit card deposits from the US, and that they would be fixed very soon,...

she promptly added a few bucks to my account and told me to have fun.

first rate csr's at that place.

 

[Jasminebed]

I signed up and played the ND bonus at GoWild. I found support to be both personable and helpful. I've grown a little disillusioned at some other MG casinos, and their 200% bonus match offer may return me to the fold.

Also, it seems that their CSRs are well trained, and actually have some authority to deal with player issues.

 

[Rusty]

just have to add this note..

after reading this entire 16 pages, my confidence in go wild is higher than any other place i deposit at, and tried to make a deposit.

unfortunately, it was declined...

so live chat, Tamika' told me they are having issues with credit card deposits from the US, and that they would be fixed very soon,...

she promptly added a few bucks to my account and told me to have fun.

first rate csr's at that place.

Not just the US, I tried 3 times to deposit via Mastercard and all were declined.

 

[patrina]

So who wants to refer me?

Hey All, Ok, so who wants to refer me? I just read that the referer gets $50 and I get $25 so before I do anything, anyone..? Let me know a.s.a.p? And does anyone know if the $30 nd bonus is still available? Thx
Patrina
p.s. I wont be able to make a deposit tonight but soon..

 

[patrina]

Hey All, Ok, so who wants to refer me? I just read that the referer gets $50 and I get $25 so before I do anything, anyone..? Let me know a.s.a.p? And does anyone know if the $30 nd bonus is still available? Thx
Patrina
p.s. I wont be able to make a deposit tonight but soon..

Sheet, I have already registered, does it matter for the referral? Oh well, if anyone wants to try? Here's the referral info;

Send an email to our customer service at: [email protected] with the subject "invite a friend promo", please add your account number and full name, as well as the email addresses of your friends.
We will send your friend an invitation in your name and track their accounts.
Once your friend sign in and met the requirements, both accounts will be credited with the bonus.
Please note that only players who made at least one deposit are eligible to receive a bonus for inviting their friends.
Your invited friend must place at least one deposit of $// 50 minimum and complete at least 50% of the deposit bonus turnover.
We put the cards in your hands - invite your friends and GoWild together!!!

Thx
Patrina

 

[patrina]

Sorry all, I should of waited to register so someone could of received the referral bonus. Hope I didn't waste anyones time? I did just talk live chat to see about the nd bonus and they answered me immediately, and also credited my account immediately. So far, so good!! Thanks!!
Patrina

 

[Nifty29]

Does anyone have any ketchup????

...as Im about to eat my words.

It seems that my ISP was blocking all incoming emails from GoWild. Floyd sent me the rejection emails and now that I changed my email with them Im getting them just fine. Apparently, they asked me for a copy of my credit card a few days ago but of course I didnt get it....but it has all been sorted out now and Floyd has personally assured me that it will all be processed very quickly.

I want to apologise to GoWild for blaming them for something beyond their control and for inferring that they may not be reliable.

Not to say that some issues dont need to be corrected, but the main concern I had has been dealt with and Im happy in that respect.

Floyd - you're a really good bloke and I appreciate everything you have done to assist me via PMs etc. I know it wouldnt have been solved without your help and Im very grateful. I hope you enjoy mixing with the CM Mob and that your plans for GoWild come to fruition - if they do, it will be a real win for the player.

I will update when my moolah arrives

 

[Pinababy69]

Does anyone have any ketchup????

...as Im about to eat my words.

LOL....how bout some hot sauce? Glad it's all worked out for you Nifty.

 

[Rusty]

LOL....how bout some hot sauce? Glad it's all worked out for you Nifty.

You mean Vegemite, surely

 

[Floyd GoWild]

Great News Neteller and moneybookers are avilable

Hey Guys and Ladies,

I have Great news

Moneybookers and neteller are available on GoWild Casino

:notworthy i want to thank you all for being so patient with us:notworthy

Hope that I will have more good news very soon

Yours truly
Floyd W.

 

[Jasminebed]

Shhhh

Indeed great news Floyd.

Such a large font teeters upon shilling.

I'm old, but not yet blind

 

[vinylweatherman]

Hey Guys and Ladies,

I have Great news

Moneybookers and neteller are available on GoWild Casino

i want to thank you all for being so patient with us

Hope that I will have more good news very soon
Yours truly
Floyd W.

So it is


Pity, I just emptied the entire contents of my Neteller account into Canbet

Now for this "bonus abuse" malarkey. I see no rules regarding playing styles, only the base WR and game weightings.

One "revolution" I do see with GoWild is that the T & C, with dates of last update, are pretty much thrown at you every time you enter the lobby. Far bette than the practice of hiding the smallprint in the website.

Seems at least 4 nations are on the hitlist, with 99x WR. Funny that, I thought winnings were being confiscated Surely it isn't fair to have BOTH rules, as to have even the slightest chance with a 99x WR one has to play the "strategy" for your opening bet that has been getting those Poles, Danes & Chinese into so much trouble.

Opening with a 200% bonus, and having ALL GAMES count was asking for trouble in the first place. Bonuses of this size should really be "slots only", with a CLEAR TERM that PROHIBITS play on non-slot games the SUB.

Having such limited deposit options probably saved your bacon, since it seems only three players got caught "abusing" the bonus. If you had all the common eWallets, it would have been nearer 300

Now, you want to be the FASTEST, well the benchmark was held by Casino Action, with INSTANT withdrawals back to Neteller. By this I mean I could withdraw, use the "instant payment" facility in banking, log off the casino, log straight into my Neteller, and there it was, sitting there

Next best are the likes of Club World and iNetBet, with payments within the hour during the working day, and before 9am Monday morning if over the weekend.

Membership of the GoWild FASTCASH program should at least equal this.


Some BRITISH players have posted that withdrawals cannot be paid back to DEBIT cards. This is poppycock!!!!!! Certainly for the UK, there should be no problem at all sending both deposits AND surplus winnings back through a DEBIT card (except a Maestro variant - Mastercard)

Withdrawals should also be possible to VISA CREDIT cards. My Barclaycard (VISA) can happily accept a full refund, deposits + winnings, so players who do not use a webwallet should have this option.

VERY FEW casinos charge fees for "normal" withdrawals, such as back to cards or wallets, or even cheques (except if a fast couriered cheque is requested). This is NOT the way to be "revolutionary" (charging a 1.50 fee as noted by one poster).

Since we have at least one ISP placing a block on your domain, it might be worth finding out why, as supposedly you are new, and your domain should NOT have any kind of black mark against it.

If your domain has been seriously tarnished, then there may be quite a few players who never receive a reply from you, and thus assume you have screwed them over. Maybe spammers have been spamming heavily from your domain, and thus have managed to get it blacklisted. It would be enough that they spoofed it, they would not need to actually hijack it.

I registered an account over a week ago, and have received nothing, normally by now a casino would have sent a welcome message, and another reminding me of the benefits of the first deposit offer. It is highly unusual to have received nothing at all. I also signed up for the newsletters, and nothing has arrived that looks like one. It MIGHT be that your domain really HAS been tarnished, and MY ISP has placed a block on it.

At least now there are reports of players receiving payments, and the cheque to a UK player seemed fast enough to be only a minor pain in the a** should my preferred method become unavailable.


FASTCASH - Since it requires a CREDIT CARD deposit, as well as a deposit from another means, I have to ask WHY MANY players make an effort to AVOID using CREDIT cards, as this then involves them in this thorny "faxback form" business. With an eWallet such as Neteller, only standard ID documents are needed, usually a Driving License and Utility bill.
For many, CREDIT cards are a disappearing option, and this INCLUDES here in the UK. I have seen my card issuers one by one issue "anti online gambling" updates to their terms of use, and these are just the VISA cards. Mastercard has NEVER worked for me, I have tried half a dozen, and NONE worked with an online casino.
I have even had occasional rejections from VISA DEBIT, and the only reliable method I use is Neteller (even THIS goes wrong sometimes).

 

[EasyRhino]

Good news about Moneybookers and Neteller, Floyd.

Any plans to get Usemywallet working soon?

 

[Artico]

Made my withdrawal on 7th now its 19th. They answer no emails and withdrawal status still "work in progress". Great service indeed

 

[KasinoKing]

I totally agree with everything Vinylweatherman said (3 posts up)

If GoWild really want to start a 'revolution' and be the best online, meeting all those points would be your minimum requirement. It would be very nice if this could be achieved, but I seriously doubt that it will.

One other thing, having read though this whole thread not only made my eyes bleed, but also made me very thankful that I always wait a month or two before trying a new casino - they always seem to launch too early & be a bit shambolic. I don't have time for all that messing about.

KK

 

[Floyd GoWild]

Good news about Moneybookers and Neteller, Floyd.

Any plans to get Usemywallet working soon?

Hey there

We are working on bringing all available payment methods to GoWild Casino though I still dont have a specific time table for it... Same as you I hope it will happen as soon as possible.

We are also working on adding another processor which will allow us to perform credit and debit cards cash ins, and faster cash ins then ever.

I know people say we should have thought about it before we came online, My personal opinion is that we should make the best out of any situation to create a better place for Casino players also if it means to learn from our new experiences.

All the best

Floyd W.

 

[Floyd GoWild]

I totally agree with everything Vinylweatherman said (3 posts up)

If GoWild really want to start a 'revolution' and be the best online, meeting all those points would be your minimum requirement. It would be very nice if this could be achieved, but I seriously doubt that it will.

One other thing, having read though this whole thread not only made my eyes bleed, but also made me very thankful that I always wait a month or two before trying a new casino - they always seem to launch too early & be a bit shambolic. I don't have time for all that messing about.

KK

I am kind of like you to be honest... I prefer actions!
I hope That in the near time we will prove ourselves to you.
Until then

All the best
Floyd W.

 

[vinylweatherman]

Made my withdrawal on 7th now its 19th. They answer no emails and withdrawal status still "work in progress". Great service indeed

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

 

[Artico]

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

I am experienced with casino gaming -> I did send them ID documents already. Their live chat support send me test email which came through. Problem seems to be their the finance department. Hopefully Floyd gets this fixed.

 

[vinylweatherman]

I am experienced with casino gaming -> I did send them ID documents already. Their live chat support send me test email which came through. Problem seems to be their the finance department. Hopefully Floyd gets this fixed.

Let's hope so. This proves they were not answering your emails, rather than your ISP blocking them. 12 days to process a withdrawal is BAD for a Microgaming casino when all ID document requirements have been met.

At least you should have more choice in how you receive your winnings now that they have changed their processor, and added another that can credit back to cards.

If I were to make a withdrawal here, I would expect to be promptly asked for documents if necessary, have them reviewed in a timely manner, and if I had deposited through Neteller, would expect payment back to Neteller to be done without fuss, and within 24 hours of my withdrawal being "processed" by GoWild, I would expect to see it on my Neteller statement.

 

[sickdoctor]

So it is


Pity, I just emptied the entire contents of my Neteller account into Canbet

Now for this "bonus abuse" malarkey. I see no rules regarding playing styles, only the base WR and game weightings.

One "revolution" I do see with GoWild is that the T & C, with dates of last update, are pretty much thrown at you every time you enter the lobby. Far bette than the practice of hiding the smallprint in the website.

Seems at least 4 nations are on the hitlist, with 99x WR. Funny that, I thought winnings were being confiscated Surely it isn't fair to have BOTH rules, as to have even the slightest chance with a 99x WR one has to play the "strategy" for your opening bet that has been getting those Poles, Danes & Chinese into so much trouble.

Opening with a 200% bonus, and having ALL GAMES count was asking for trouble in the first place. Bonuses of this size should really be "slots only", with a CLEAR TERM that PROHIBITS play on non-slot games the SUB.

Having such limited deposit options probably saved your bacon, since it seems only three players got caught "abusing" the bonus. If you had all the common eWallets, it would have been nearer 300

Now, you want to be the FASTEST, well the benchmark was held by Casino Action, with INSTANT withdrawals back to Neteller. By this I mean I could withdraw, use the "instant payment" facility in banking, log off the casino, log straight into my Neteller, and there it was, sitting there

Next best are the likes of Club World and iNetBet, with payments within the hour during the working day, and before 9am Monday morning if over the weekend.

Membership of the GoWild FASTCASH program should at least equal this.


Some BRITISH players have posted that withdrawals cannot be paid back to DEBIT cards. This is poppycock!!!!!! Certainly for the UK, there should be no problem at all sending both deposits AND surplus winnings back through a DEBIT card (except a Maestro variant - Mastercard)

Withdrawals should also be possible to VISA CREDIT cards. My Barclaycard (VISA) can happily accept a full refund, deposits + winnings, so players who do not use a webwallet should have this option.

VERY FEW casinos charge fees for "normal" withdrawals, such as back to cards or wallets, or even cheques (except if a fast couriered cheque is requested). This is NOT the way to be "revolutionary" (charging a 1.50 fee as noted by one poster).

Since we have at least one ISP placing a block on your domain, it might be worth finding out why, as supposedly you are new, and your domain should NOT have any kind of black mark against it.

If your domain has been seriously tarnished, then there may be quite a few players who never receive a reply from you, and thus assume you have screwed them over. Maybe spammers have been spamming heavily from your domain, and thus have managed to get it blacklisted. It would be enough that they spoofed it, they would not need to actually hijack it.

I registered an account over a week ago, and have received nothing, normally by now a casino would have sent a welcome message, and another reminding me of the benefits of the first deposit offer. It is highly unusual to have received nothing at all. I also signed up for the newsletters, and nothing has arrived that looks like one. It MIGHT be that your domain really HAS been tarnished, and MY ISP has placed a block on it.

At least now there are reports of players receiving payments, and the cheque to a UK player seemed fast enough to be only a minor pain in the a** should my preferred method become unavailable.


FASTCASH - Since it requires a CREDIT CARD deposit, as well as a deposit from another means, I have to ask WHY MANY players make an effort to AVOID using CREDIT cards, as this then involves them in this thorny "faxback form" business. With an eWallet such as Neteller, only standard ID documents are needed, usually a Driving License and Utility bill.
For many, CREDIT cards are a disappearing option, and this INCLUDES here in the UK. I have seen my card issuers one by one issue "anti online gambling" updates to their terms of use, and these are just the VISA cards. Mastercard has NEVER worked for me, I have tried half a dozen, and NONE worked with an online casino.
I have even had occasional rejections from VISA DEBIT, and the only reliable method I use is Neteller (even THIS goes wrong sometimes).

Just got an email from manager, i asked what happen if i don't have a credit card at all, and they said as far as for the FAST CASHOUT program they take every case to himself and that i can request or be a part of it WITHOUT credit card deposit... also got a freebie :notworthy

 

[vinylweatherman]

Just got an email from manager, i asked what happen if i don't have a credit card at all, and they said as far as for the FAST CASHOUT program they take every case to himself and that i can request or be a part of it WITHOUT credit card deposit... also got a freebie :notworthy

Thanks,

This is well worth knowing that they have flexibility behind the scenes when it comes to players who do not have credit cards, or would rather not use them for gambling sites.
I don't expect much flexibility on the other points though, 30 days and ID documents verified + at least one cash-in. These provide history on the player, and are the only ways in which the casino can get to know their customer.

The other rule is that players must be "eligible for bonuses". This does not say they have to TAKE those bonuses, so players who just don't like bonus rules could still play and eventually take advantage of the FASTCASH program.

 

[daywalker]

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

I've got the same problem. Cash out requested 9th November.
They've told me my cheque has been sent out (they told me it had been sent on three different days so far, yes, I've asked enough) but the withdrawal still shows as work in progress today.

ID has been sent, live chat have confirmed it's been approved twice now.
Email has confirmed it's been approved.
I sent them an email with my docs on, never got a reply, sent them an email chasing the answer to whether my ID had been approved, they asked me if I had sent ID....

What troubles me is everytime I contact them, they initially tell me the withdrawal is 'being worked on'.
Then they always ask me if I've sent ID.
Then, miraculously, they say my cheque was sent on whatever date they now decide.

It's not stacking up nicely for me anyway.

 

[vinylweatherman]

I've got the same problem. Cash out requested 9th November.
They've told me my cheque has been sent out (they told me it had been sent on three different days so far, yes, I've asked enough) but the withdrawal still shows as work in progress today.

ID has been sent, live chat have confirmed it's been approved twice now.
Email has confirmed it's been approved.
I sent them an email with my docs on, never got a reply, sent them an email chasing the answer to whether my ID had been approved, they asked me if I had sent ID....

What troubles me is everytime I contact them, they initially tell me the withdrawal is 'being worked on'.
Then they always ask me if I've sent ID.
Then, miraculously, they say my cheque was sent on whatever date they now decide.

It's not stacking up nicely for me anyway.

This seems to show internal communications to be in one hell of a mess. All the correct information should be stored on the "back end" application, and CS should be able to relay consistent answers, even if they turn out to be incorrect.
You should have seen this cheque by now. I have had cheques from a few MG casinos, and they normally spend 3 days at most in the post. Take the latest date you were told, and add 3 clear WORKING days, and the next day should be when the cheque sits on your doormat when you get up & read the day's post.
Another UK player has already confirmed this timescale for receiving a cheque.

The "work in progress" message is a Microgaming problem. I have seen "work in progress" against withdrawals I have already received, and sometimes it can take up to 2 weeks for this to reflect in Cashcheck. It must have something to do with the casino and it's processor though, as this problem is very specific to certain casino groups, whereas others update cashcheck immediately once a withdrawal has been processed.

 

[Floyd GoWild]

This seems to show internal communications to be in one hell of a mess. All the correct information should be stored on the "back end" application, and CS should be able to relay consistent answers, even if they turn out to be incorrect.
You should have seen this cheque by now. I have had cheques from a few MG casinos, and they normally spend 3 days at most in the post. Take the latest date you were told, and add 3 clear WORKING days, and the next day should be when the cheque sits on your doormat when you get up & read the day's post.
Another UK player has already confirmed this timescale for receiving a cheque.

The "work in progress" message is a Microgaming problem. I have seen "work in progress" against withdrawals I have already received, and sometimes it can take up to 2 weeks for this to reflect in Cashcheck. It must have something to do with the casino and it's processor though, as this problem is very specific to certain casino groups, whereas others update cashcheck immediately once a withdrawal has been processed.

Hi all,

I cant help from reading your chat and feel mistreated, The fact that GoWild is working hard to set a higher standard that is no reason to judge us with that attitude. I am on to every issue at GoWild and all issues are being treated with haste and personal care. If a player was told that his withdrawal was sent then it was sent, I don't know why it tells otherwise in the Casino software and it will be checked deeply. We had about 100,000 Dollars sent already and we process more cash ins every day. If someone has an issue with us why not contacting online support? I am watching and reading most of the chats For my belief that Good service and good marketing is all about the players and yet all issues Were solved in the best way possible to the player.
Of course that a person who have been accused with bonus abuse will not be happy I have no doubt about it BUT PLEASE REMEMBER that
Bonus abusers are the reason why casinos have tones of restrictions, limitations and all the things that makes it harder for real casino players to enjoy their time playing a casino.
I am happy that a player win money and it is good for GoWild as a casino! Hand in hand we are not here for people who seek employment Just for casino players who enjoy our services and doing it for their own pleasure (and those Great player do WIN A LOT OF MONEY).

Glad to be a part of this forum

Floyd W.

 

[daywalker]

Hi all,

If someone has an issue with us why not contacting online support? I am watching and reading most of the chats For my belief that Good service and good marketing is all about the players and yet all issues Were solved in the best way possible to the player.

Glad to be a part of this forum

Floyd W.

I have contacted online support a number of times and, as I've already said, they've told me my cheque has been sent on three different days now.
It's still not here and my cashout was requested 9th November.
ID has been sent but everytime I go on chat I keep being asked if I've sent it, well anyway, I'm repeating myself, it's all in my post #177

I'm just curious to know why I was told the cheque was sent on three different days, somenone was obviously not being straight with me and this is the people at online chat who you're askign us to contact!

Sent you a PM anyway.

 

[SteveCut]

Floyd wrote:

Of course that a person who have been accused with bonus abuse will not be happy I have no doubt about it BUT PLEASE REMEMBER that
Bonus abusers are the reason why casinos have tones of restrictions, limitations and all the things that makes it harder for real casino players to enjoy their time playing a casino.

Yeh, the bonus abuser ruins it for the rest of us!
So, what constitutes a bonus abuser? After all, the casino chooses to offer a bonus, the casino chooses the bonus' terms & WR. The casino writes the terms and conditions. We're playing to the casino's rules. These restrictions are there to protect the casino, but any player seeking to gain a fair advantage within those rules is labelled a bonus abuser that spoils things for the rest of us.

This is nothing personal, Floyd. I know you believe what you have written. it's just that I don't believe it. Can someone please put me straight?
Steve

 

[vinylweatherman]

Floyd wrote:



Yeh, the bonus abuser ruins it for the rest of us!
So, what constitutes a bonus abuser? After all, the casino chooses to offer a bonus, the casino chooses the bonus' terms & WR. The casino writes the terms and conditions. We're playing to the casino's rules. These restrictions are there to protect the casino, but any player seeking to gain a fair advantage within those rules is labelled a bonus abuser that spoils things for the rest of us.

This is nothing personal, Floyd. I know you believe what you have written. it's just that I don't believe it. Can someone please put me straight?
Steve

GoWild is treading a fine line here. "bonus abuse" does not really exist, it is all down to poorly written terms associated with the bonus.
"advantage players", now, they DO exist, and they scour the rules and see what is and is not allowed. They will NOT BREAK ANY RULES, and WILL OBEY ALL REQUIREMENTS. They expect to get paid, and the Meister here expects casinos to pay such players UNLESS they have broken one of the rules laid down. They can be shown the door afterwards.
To have no rules, but then decide after the fact that "bonus abuse" took place allows the casino to decide who to pay based on whether they won too much or not, and how. This is the domain of the rogue casino, who will come out with more and more obscure reasons not to pay.
Before launching a promotion, someone WHO UNDERSTANDS CASINO PTOMOTIONS from the PLAYERS perspective needs to go through the rules with a view to maximising winnings. If an unintended loophole is spotted, it should be closed and the process repeated.
There are too many casino operators who appear to have little understanding of the mathematics behind gambling, and fail to spot glaring "advantage play" opportunities thrown up in their bonus rules.
I am wondering how many GoWild have spotted so far, it seems the Poles have found some for you, but not all by any means.

The last updated terms is full of "advantage play" opportunities, since there is no rule against them, and merely playing the casino games as supported by the software is all it takes. Making the 200% bonus SLOTS ONLY would be the best way to seal all the advantage play opportunities, as these rely on games such as Roulette, Blackjack, Craps, Bacarrat. There is also an obscure advantage play with French Roulette, but it seems GoWild have already been caught, and have corrected for it

The MG bonus system is NOT THE ANSWER, don't believe what the MGS salesperson told you. When first released, many MG casinos adopted it in default form. The lengthy process of research and evaluation by MGS before launch was to little avail, as "advantage players" were all over EZBonus, and had it cracked within HOURS of it going live. Once this was made public on some other forums, it's fate was sealed, and EZBonus has had to be redesigned beyond the capacity of the software to handle it, and this has lead to many complaints.

IF a player comes here to complain about non-payment, they will first be advised to use the PAB process, or contact a rep. If this fails though, or the player is impatient, they will post the experience here, and the issue will be discussed, and it will be down to "what rules did they break". If there are no rules found to be broken, then it will be a case of the casino deciding they are not going to pay after the fact. It is really no different to when a PLAYER LOSES, and the CASINO wins, for the player to think along similar lines, and say the casino didn't break any rules, but they didn't like the way the CASINO played, and decide to "confiscate the CASINOS winnings", which is more commonly known as a "chargeback", and is a risk all online casinos have to face.
Players who come here are STRONGLY ADVISED NEVER to resort to a "chargeback", since casinos have their OWN "rogue pit", and while ours lists CASINOS that don't pay, the ones casinos have lists PLAYERS who don't pay.

daywalker has probably been sent the cheque anyway, what makes him wary is the way CS (whose JOB it is to know), seem NOT to know WHEN, but give different days. If cashcheck is wrong, are these CS reps simply guessing dates based on the dat eof withdrawal, using their own personal set of rules, and thus coming out with different dates, but giving the impression they are ACTUAL RECORDED dates from the back end system.

In the REAL world, if a cheque is posted on the 12th, it STAYS "posted on the 12th", it doesn't suddenly become "posted on the 16th", or even "we haven't got your documents yet". Players DO NOT SEE what is going on in the office, they go on what they have been told, and if they have done their homework before playing will recognise these as "warning signs". Currently, the "rogue radar" of some players is throwing up "false positives" with GoWild, just as a poor anti-virus application will falsely show the GoWild VIPER casino software as "a dangerous trojan application", and recommend it's immediate removal.
Getting the FIRST WITHDRAWAL RIGHT is the most IMPORTANT thing to do with a new player (if you want them to deposit again). If this goes smoothly, they KNOW you pay, and if any later withdrawal seems to have problems, they will be more understanding, and will accept that it really IS an unintended problem, rather than a policy to stall and confuse.

When a player withdraws on the 9th, and sees no movement on it by the 16th, they KNOW this "just isn't right", and are not going to have their confidence restored by mixed messages of assurance, and will be worrying UNTIL that cheque lands on their doormat, and the longer it takes, the more worried they become. If the ordeal goes beyond a certain point, they surely will NEVER play there again, and will let their friends know too.

 

[wobble33]

hi floyd

welcome to casinomeister! i have now recieved an e mail off finance, they paying me by cheque. they can only pay me my original 300 deposit back to my debit card, and rest in cheque. guys we are worrying far too much here i think. they are having a lot of problems with cashier sysyem, but you can withdraw via cheque or bank transfer for now. i am sure this casino will sort all these withdrawl options out, just give them a bit breathing space. of course the casino shouldnt be up and running with these kind of problems, but at least things are getting sorted, and i not worried at all about my withdrawl now. some people mentioning financial problems, no way are these people having any financial problems, they just having teething problem. give these guys a chance to sort things out, and i am pretty certain this will be a top casino to play at

hi guys

just thought i would come back and let people know i recieved my cheque today. i will be depositing with neteller in future though. thanks go wild casino

 

[Artico]

I have received only empty promises. Still no answers to emails and status "work in progress". GOWILD I think it really is wild not to care about your customers! It would nice to have atleast option to cancel my withdrawal and maybe try Neteller instead.

GoWild has lot to learn about fast withdrawals and customer service. If I dont hear about them today I think I can say my money good bye. Everyday they have promised to do something about this nothing happened yet

 

[Shocked]

Thanks to the Go Wild people - I received my cheque today

May wait until it clears before redepositing, not that I'm paranoid

 

[vinylweatherman]

I have received only empty promises. Still no answers to emails and status "work in progress". GOWILD I think it really is wild not to care about your customers! It would nice to have atleast option to cancel my withdrawal and maybe try Neteller instead.

GoWild has lot to learn about fast withdrawals and customer service. If I dont hear about them today I think I can say my money good bye. Everyday they have promised to do something about this nothing happened yet

This case is worrying. The weekend is long gone now, and there have been 4 WORKING days available to get this sorted, yet Artico is not even getting replies to his eMails, and has already done tests to prove there is no blocking being done at ISP level.

Presumably, Artico is being paid by cheque, so how long does it NORMALLY take for a cheque to arrive for him. This can be added to the date the next working day after he was given approval for his documents, and since he has not heard otherwise, one has to assume there were no issues with the documents he sent.
Launching WITHOUT eWallet withdrawal is partly responsible for this kind of problem, as withdrawals rely on so many different parties to be as efficient as promised. GoWild may well have issued the cheque, and some party completely unrelated to GoWild has screwed up and created this delay - but, GoWild are getting all the blame, and partly this is due their failure to PROMPTLY reply to his eMails.

Now, the ABSOLUTE WORST thing GoWild can do now is to end this prolonged silence by announcing that Artico is a "bonus abuser", and will not be paid at all!
If you think this far fetched Floyd, you are wrong, as this FREQUENTLY happens to players in this industry who have endured a prolonged lack of communication over a withdrawal, which is WHY players are so "paranoid" when things, even minor things, related to payment just keep on going wrong.

 

[brutaldeluxe]

Got my cheque today although it was 12 days after I actually requested it.
Now to see if it clears. It was written on rubber.....is that a bad sign I wonder ?

 

[daywalker]

My cheque was received today.

Dated 18th November as was the letter that was sent with it.

This goes against the previous three 'sent' dates I was given and, more alarmingly different to the date Floyd told me it had been sent on PM only yesterday.

I hope it clears alright.

For me vinylweatherman has it right, the first withdrawal really does have to go smoothly if a casino expects a player to return. I seriously doubt I'll play here in future simply because CS and the rep on here appear to have been lying about the sent date of my cheque. It can't be that confusing for them to check the system and see what's what so I can only draw one conclusion.

 

[vinylweatherman]

My cheque was received today.

Dated 18th November as was the letter that was sent with it.

This goes against the previous three 'sent' dates I was given and, more alarmingly different to the date Floyd told me it had been sent on PM only yesterday.

I hope it clears alright.

For me vinylweatherman has it right, the first withdrawal really does have to go smoothly if a casino expects a player to return. I seriously doubt I'll play here in future simply because CS and the rep on here appear to have been lying about the sent date of my cheque. It can't be that confusing for them to check the system and see what's what so I can only draw one conclusion.

Well, there seems no problem with the speed with which cheques arrive once they are REALLY sent. In this case, and others, telling the player their cheque was sent at a far earlier date has them suspecting deceit because it just doesn't seem to turn up. It seems now that payments ARE being made, but so much confusion reigns in CS that players are being given erroneous information on which to base their expectations.

Sent on 18th, you got it on the 20th - can't fault that at all. If only they had told you this in the first place, then you would be praising their speed, not criticising their apparent deceit.

 

[chuchu59]

My cheque was received today.

Dated 18th November as was the letter that was sent with it.

This goes against the previous three 'sent' dates I was given and, more alarmingly different to the date Floyd told me it had been sent on PM only yesterday.

I hope it clears alright.

For me vinylweatherman has it right, the first withdrawal really does have to go smoothly if a casino expects a player to return. I seriously doubt I'll play here in future simply because CS and the rep on here appear to have been lying about the sent date of my cheque. It can't be that confusing for them to check the system and see what's what so I can only draw one conclusion.

Now that you have received your check, I doubt whether the CS reps were lying and it's just that they did not understand how to locate the date that the check was sent. Incompetence? Probably. Deceit? Dont think so.

BTW, were any one of the 3 dates mentioned to you the 18th and how far apart were they?

Also, what was the time frame taken for them to send payment to e-wallets like Neteller and MB. Anyone experienced this yet?

 

[vinylweatherman]

Now that you have received your check, I doubt whether the CS reps were lying and it's just that they did not understand how to locate the date that the check was sent. Incompetence? Probably. Deceit? Dont think so.

BTW, were any one of the 3 dates mentioned to you the 18th and how far apart were they?

Also, what was the time frame taken for them to send payment to e-wallets like Neteller and MB. Anyone experienced this yet?

These options have only recently been added, so maybe some information on this next week from forum members.

If CS are unsure of dates, surely they should convey this uncertainty to the player, rather that giving a definite date.

It is looking more and more like there was no dark motive to stall, but that incompetence, and an incompetent initial processor, have conspired to create a mess which is only now being cleaned up.

 

[Nifty29]

Apparently mine was also sent on the 18th via Bank Wire, but I havent seen anything yet.

Amazing how its quicker to post a cheque than it is to electronically send funds . I often wonder about that, given I could send a wire over the internet anywhere in the world and it will arrive next day....and in fact the only 2 wires I ever received took 48 hours max. GoWild have stated up to 10 days, but lets hope its not that long!

Good news about the other ppl being paid

 

[vinylweatherman]

Apparently mine was also sent on the 18th via Bank Wire, but I havent seen anything yet.

Amazing how its quicker to post a cheque than it is to electronically send funds . I often wonder about that, given I could send a wire over the internet anywhere in the world and it will arrive next day....and in fact the only 2 wires I ever received took 48 hours max. GoWild have stated up to 10 days, but lets hope its not that long!

Good news about the other ppl being paid

It's the banks, they have a 3/4 working day clearing cycle for "normal" transfers, but there IS an overnight option that costs somewhat.

Don't forget, that cheque may have arrived in 2 days, but it will take ANOTHER 3 days in "clearing" once the bank has it, so there is still time for your wire to beat that cheque

 

[Nifty29]

they have a 3/4 working day clearing cycle

Much like my bowels.....

 

[Artico]

This case is worrying. The weekend is long gone now, and there have been 4 WORKING days available to get this sorted, yet Artico is not even getting replies to his eMails, and has already done tests to prove there is no blocking being done at ISP level.

Presumably, Artico is being paid by cheque, so how long does it NORMALLY take for a cheque to arrive for him. This can be added to the date the next working day after he was given approval for his documents, and since he has not heard otherwise, one has to assume there were no issues with the documents he sent.
Launching WITHOUT eWallet withdrawal is partly responsible for this kind of problem, as withdrawals rely on so many different parties to be as efficient as promised. GoWild may well have issued the cheque, and some party completely unrelated to GoWild has screwed up and created this delay - but, GoWild are getting all the blame, and partly this is due their failure to PROMPTLY reply to his eMails.

Now, the ABSOLUTE WORST thing GoWild can do now is to end this prolonged silence by announcing that Artico is a "bonus abuser", and will not be paid at all!
If you think this far fetched Floyd, you are wrong, as this FREQUENTLY happens to players in this industry who have endured a prolonged lack of communication over a withdrawal, which is WHY players are so "paranoid" when things, even minor things, related to payment just keep on going wrong.

And that is what they just did after 2 weeks! First email I got from them.
"Hello,

Please note that due to bonus abuse detected in your gaming account.

We do not tolerate any bonus abuse, your account is locked and your
initial deposits will be refunded.


--
Best regards,
GoWild Casino
finance department
www.gowildcasino.com"

Had more than 2000 there. Now I lost all my winnings! I played with 10 bets so no small bet grinding 1-4? This is ridicilous, I will fail a complaint to LGA about this.

 

[Artico]

It was my biggest win ever ffs. I hope my fellow forum users dont deposit before this case is solved!

 

[chuchu59]

This is utter nonsense. They detect bonus abuse in your account. Is it a living thing or something? If this is 'bonus abuse' then they should refund my deposit to me as I also played like Artico and played the whole balance on one game of 'paigow poker'. I lost but since this is abuse I demand a refund

I thought the MG bonus system automatically took care of 'bonus abuse' or whatever they call it as you have to wager at least 30x an amount to have it transferred from your bonus account to your real account. This is just crazy and there is no explanation whatsoever.

 

[SteveCut]

Bonus abuse

VWM wrote:

"bonus abuse" does not really exist

Oh yes it does! There are thousands of bonus abusers out there.

They are all casinos.

Regards
Steve

 

[SteveCut]

GoWild

The revolution is dead. Long live the revolution!

 

[brianzz]

Another Microgaming Casino taking the low road to bonus abuse, the classic excuse not to pay. I did notice in the early days of this casino that they were exhibiting signs of an RTG casino, throwing ND bonuses at you and deposit bonuses at you left and right just waiting on you to accidentally win big so they can mark you a bonus abuser.

But true, if you're labeled a bonus abuser and your account is closed all your deposits should be refunded, not just 1 or 2, or you should get on the horn and hit them with a chargeback, although that would ruin you at any other casino that uses that processor and you risk being black balled by other MG casinos that use the well circulated black list that doesn't exist.

Maybe they won't flip the cluster f... switch like Rival did and blame it on a computer glitch.