GoWild Casino?

[Peaceful1]

Aw man...I was all excited about this and went to register..

I guess the Nov. 10th MG deadline for U.S. accounts was true (I knew it was but guess I was in denial

Went to select my country...no United States listed

I really missed the boat on this one...oh well, good luck to you guys who opened an account in time

 

[winbig]

Aw man...I was all excited about this and went to register..

I guess the Nov. 10th MG deadline for U.S. accounts was true (I knew it was but guess I was in denial

Went to select my country...no United States listed

I really missed the boat on this one...oh well, good luck to you guys who opened an account in time

So apparently CS didn't know what they're talking about when they said that there weren't any banned states. Sh!t like that p*sses me off.

Here's a suggestion to ALL CSR's:

IF YOU DON'T KNOW THE ANSWER TO SOMETHING, DON'T ACT LIKE YOU DO. JUST SAY YOU DON'T KNOW, BUT WILL FIND OUT.

 

[Nifty29]

Why would you open a new casino like that and not offer Neteller??

It boggles the mind....

 

[Pinababy69]

Why would you open a new casino like that and not offer Neteller??

It boggles the mind....

Or Moneybookers? I went to the cashier and the ONLY option I saw was credit card (I'm in Canada). So if I won, how would I get paid? They can't pay back to my CC. Boggling is right Nifty.

 

[chuchu59]

I am not impressed either. They had a host of depositing options including ecocard. Once I tried depositing it said system error. I deposited at 4 different casinos with no problem except this one. Apparently, like the sportsbook I am using they have not sorted out the technicalities with Ecocard. So if they still want to use this as a deposit option they have to contact ecocard to solve the technical aspects first.

 

[Nifty29]

OK well I ended up depositing with MCard and made a nice profit - the only cashout option for me was Bank Wire for which they are charging me $40

I must admit Im quite annoyed.

Why wouldnt you make sure all the payment options were up and running before opening?

Its a shame, as everything else about the operation looks very classy.

I will let everyone know how long it takes to be paid.

 

[vinylweatherman]

OK well I ended up depositing with MCard and made a nice profit - the only cashout option for me was Bank Wire for which they are charging me $40

I must admit Im quite annoyed.

Why wouldnt you make sure all the payment options were up and running before opening?

Its a shame, as everything else about the operation looks very classy.

I will let everyone know how long it takes to be paid.

MCard

I have NEVER been able to get ANY Mastercard to work in a casino, and it is bloody LEGAL here in the UK, whereas the Australian government give the impression it is ILLEGAL unless it is regulated by an Australian authority AND has a license to accept Australians. Lasseters could not offer gaming to Australians, yet an Aussie Mastercard works in a casino that no one else seems to be able to deposit at

They certainly have Moneybookers now, and to join their fast withdrawals scheme players have to use two different methods, and make at least one withdrawal (preferrably not from "abusing" the unnaturally generous SUB - they will soon learn the hard way about that)

I will try my Barclaycard, this is one card that I almost NEVER have problems with at casinos, and withdrawals back to the card are handled pretty fast through the banking system too. Indeed, this week, a withdrawal from one Palace Group casino back to Barclaycard beat another back to Neteller by a day (both made late on the 8th). I am OK with withdrawals going back to this card, and hopefully Neteller if they are working on it for a week or two.

I deposited 2000 in "Practice play", and DAMMIT I have now "won" 30,000

(Where the heck is the icon for defenestration of a PC)

 

[chuchu59]

It seems they are quite efficient after all. Less than 8 hours after contacting them via live chat that there were problems with Ecocard, I was able to deposit with this method. Normally, in live chat they will try to shift the blame on the customers and in this case ecocard but the girl there was very nice and actually admitted that it could be a problem on their side. She vowed to take it up and presto, I can now deposit with ecocard.

 

[Rusty]

Well I tried with Mastercard and error error error!

They say they are getting Moneybookers in the next few Days.

On their site it says for fast pay use a card and moneybookers, kind of difficult when they do not have it!

Maybe teething problems but you would think these things are not hard to ahve sorted on launch

 

[Nifty29]

Hey Vinyl

It could be something to do with it being a Debit Card, but Ive been able to use it for years.

The Internet Gambling Legislation makes it illegal for an entity to supply or advertise gaming services to Australian Citizens, bar some bookies and lottery sites. If an Australian company is actually awarded an online licence for slots/casino games etc, they still cant provide services to Australians. It doesnt state anywhere specifically that it is illegal for Aussies to gamble at offshore gaming sites. The Act has been in force since 2001 and nobody to my knowledge has been prosecuted or even charged - go figure!

 

[Shocked]

Has anyone been paid from Go Wild yet? I asked them a couple of days ago and they said that I would be receiving a comfirmation email from finance..nothing received as yet, so feeling even more nervy!

 

[Nifty29]

Well I cant even get a reply from Support via email - live chat are there instantly but they cant tell you anything about payouts or flushing withdrawals or ID documents or anything else a CS person usually can.

Im a little concerned actually with the obscure (almost non-existant)withdrawal information on the website. There is no estimated processing times etc for each method etc, and when I asked CS about how long a bank wire takes (since I cant use neteller) she said up to 12 days - Bloody hell!! I could walk the cash from there to here in that time LOL.

I must admit the email thing worries me tho....when I asked the live chat operator she stated 'we have replied to all emails'. Umm, no you didnt!..and I know its not my email program as the live chat transcript was sent instantly via their support email address, so they definitely didnt reply.

Shocked - which cashout method did you use??

 

[Shocked]

Definitely not looking good!

I paid in using my debit card then when I went to speak to them they said that they could only pay the deposit amount back to my card and the rest would have to be another method, so I just told them to pay the whole amount by cheque. Obviously I'm not expecting to get the cheque quickly, but I did expect them to send me a confirmation email..which I haven't had.

I contacted them again (on Wednesday) and had a conversation with Tamika who said it was all going through and that I'd get a email from their finance bit the same day..which I haven't had. Just checked my gmail account and it's not stuck in spam or anything.

 

[Shocked]

Just spoke to CS again and they've sent an email (whilst I was on the chat) asking for ID and whatnot

 

[vinylweatherman]

Definitely not looking good!

I paid in using my debit card then when I went to speak to them they said that they could only pay the deposit amount back to my card and the rest would have to be another method, so I just told them to pay the whole amount by cheque. Obviously I'm not expecting to get the cheque quickly, but I did expect them to send me a confirmation email..which I haven't had.

I contacted them again (on Wednesday) and had a conversation with Tamika who said it was all going through and that I'd get a email from their finance bit the same day..which I haven't had. Just checked my gmail account and it's not stuck in spam or anything.

THEY is the operative word here - it is NOTHING to do with UK Debit or Credit cards, they will gladly accept the whole lot back, especially DEBIT cards. This leaves UK players looking at receiving cheques for any winnings. If they have "their asses in gear", you should see the cheque within a working week. I ran into this with Roxy and Casino Splendido, however the cheques were on my doormat within 3 to 4 days, so only a minor inconvenience.

Once they have eWallets up and running, this should not be such a problem, as they can return deposits back to cards, and any winnings to the nominated eWallet.

Documents are pretty standard, so it is down to how they handle it. Do they keep losing them, or deal with them efficiently.

The lack of Email support (despite it being offered) is worrying. They simply CANNOT have "replied to all Emails", if ANYONE has not yet had a reply. It can only mean that their system is ignoring Email - maybe it is set up wrongly, just like some of their banking options. Perhaps they have advertised for support queries a "do not reply" email address, such as is used for sending out newsletters.

Interestingly, although I opened a REAL account, I have yet to receive the usual welcome Email from them confirming my registration.

My card is currently the ONLY deposit option I have for them (if it works), however I would like to see some players report the actual receipt of a withdrawal, even if it is a cheque. For me, UK players in particular.

The swift live chat may not last, it could be down to them being so new that they hardly have any players, the lack of swift Email response is more worrying, as if CS cannot help with banking issues relating to withdrawals and documentation, then Email must be seen to work.

 

[Fleur-De-Lis]

Well... I gladly played away my complimentary $30, but I am definitely NOT depositing till MB is available...

 

[AussieDave]

MCard

I have NEVER been able to get ANY Mastercard to work in a casino, and it is bloody LEGAL here in the UK, whereas the Australian government give the impression it is ILLEGAL unless it is regulated by an Australian authority AND has a license to accept Australians. Lasseters could not offer gaming to Australians, yet an Aussie Mastercard works in a casino that no one else seems to be able to deposit at

lol my Visa works and so does my NT MC debit card also; though have to use C2P with that one

 

[Nifty29]

Just had a live chat session - seems like nobody knows what the hell is going on anywhere. I can wait for a cashout, as long as I am kept informed and my emails are handled quickly, but I cant stand incompetence.

You decide.

info: Please wait for a site operator to respond.
info: You are now chatting with 'CSR'
CSR: Hello there, welcome to GoWild casino
CSR: How may i assist you?
you: Hi CSR. I would like to know why nobody at [email protected] or [email protected] is responding to my emails - other players at Casinomeister.com are having the same problems.
CSR: Don't know, it is possible that thye are under immense pressure and having problems making it all in some reasonable time
CSR: maybe you can tell me what is your problem and i can see what can i do about it
CSR:
you: Well, I have sent my ID documents twice to [email protected] and [email protected] and havent had a reply.
you: I also havent had any confirmation that I have submitted my withdrawal, which I receive from all other Microgaming Casinos
CSR: Ok, let me see...
CSR: send me your full name please
you: Tim *****
CSR: nice to meet you Tim
you: and you
you: vgwrxxxxxxxxx is my account
you: I also didnt receive a welcome email with my account number etc neither did a lot of other players
CSR: We don't send mails with account numbers
CSR: and have anyone confirmed that your documents are recieved?
you: No. Nobody has replied to ANY emails in the past 4 days
CSR: Here it seems that you have your withdrawal processed
you: No offence to you personally, but waiting more than 12 hours for an email response is unacceptable and well outside the industry standard - and it makes players nervous. Already, several players are not depositing due to the problems myself and others are having, so it is having an impact on the casino
CSR: Yes i understand
you: So when you say 'processed', do you mean my bank wire has been sent?
CSR: You can be sure i will be sending this message to my manager
CSR: I can't see here there is no problem for your transaction
CSR: so it is possible that your withdrawal is on the way
you: so its only possible, or it has been processed? There is a big difference
you: And I would very much appreciate an urgent email from management
you: Again, please dont take it personally
CSR: I am sure if you made your withdrawal 4 days ago that it is processed for sure
CSR: We really are doing it in less than 24hours
you: Well I only made it 36 hours ago, but most casinos would have done it by now anyway. The big problem is that finance are NOT responding to players and NOT informing them about what is happening with their payouts.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
CSR: i know the girl personaly and i know she is doing it in the terms set before and that is 24 hours
you: One person has been waiting 4 days and nothing has even been started yet on his payout - this would make anyone nervous
CSR: i don't know what is wrong with responce mails
CSR: but i will see that my manager gets the message
you: Well maybe you could send her a personal email and see what the problem is - it would be very helpful
you: Thanks CSR - lets hope management can sort it out
CSR: Yes i understand, we are under immense pressure and we are really doing our best to make all requests in time we promised
CSR: sure, i will do it right now
you: Well just keep players informed - that is the key
you: Have a good day and thanks again
CSR: Great
CSR: thank you
CSR: we do apreciate
CSR: your input very much
CSR:
you: My pleasure.
you: Bye for now
CSR: have a great day
CSR: bye

 

[RobWin]

Just had a live chat session - seems like nobody knows what the hell is going on anywhere. I can wait for a cashout, as long as I am kept informed and my emails are handled quickly, but I cant stand incompetence.

You decide.

That did sound like a good chat session you had there Nifty and I do hope you get your cashout soon...it's most likely just simply growing pains or the fact that they may have been inundated with new signups and are just having trouble sorting it all out...hopefully things will smooth out there over the next few weeks and they will start being more responsive to email replies and such...hang in there

 

[KasinoKing]

(Where the heck is the icon for defenestration of a PC )

I can't find that one either - will this one do? Old Attachment (Invalid)
.

 

[vinylweatherman]

I can't find that one either - will this one do? Old Attachment (Invalid)
.

It'll have to

I am still worried, but I think THIS bit from the chat posted above sheds some light on things.

CSR: We really are doing it in less than 24hours
you: Well I only made it 36 hours ago, but most casinos would have done it by now anyway. The big problem is that finance are NOT responding to players and NOT informing them about what is happening with their payouts.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
CSR: i know the girl personaly and i know she is doing it in the terms set before and that is 24 hours

So,
"[email protected]" is not a "department" but ONE GIRL

How the heck does this casino expect NOT to have problems

What is CS then, TWO people!!!

I'm afraid that the few players able to deposit with the current restrictive options IS an "inundation" with this parsimonious level of staffing, and it will not take much to tip this new casino into utter chaos where players just don't get their withdrawals in anything like the promised time.

Further, the fact that they freely took AMERICAN players, yet claim to be licensed in MALTA makes things look VERY ODD INDEED. A casino operator would be expected to have at least a basic knowledge of the industry, and most certainly be familiar with the rules and regulations of the jurisdiction they have applied to.

This is another thing, they do NOT HAVE a "license" from Malta, all they have so far is a "letter of intent". Click on the logo, and inspect the list of valid licenses, and Go Wild are simply not there.

Luckily for them, the US issue will go away since it seems MGS are going to implement tools for this, and certainly these will block NEW players, and should leave few EXISTING US players to worry about. Still, no harm in US players signing up now on an opportunistic basis, and playing the MPV tournaments with winnings from the free chip, unless Go Wild have already implemented this block.

It's not as if Malta gives a rat's ass anyway

Once they have finished with Interwetten, I am sure they can pencil in an investigation of Go Wild accepting US players sometime in 2012

 

[Mr_Zoidberg]

Did anyone got paid by GoWild? (sorry, I don't have the time to read 12 pages right now)

 

[vinylweatherman]

Did anyone got paid by GoWild? (sorry, I don't have the time to read 12 pages right now)

This is what I am waiting to hear.

There are quite a few that have now made withdrawal requests, and it seems all these are in the various stages of "processing", but until we hear of an actual receipt of a withdrawal, we only have the word of Go Wild that they are actually doing anything. We have to be careful, as after all, in the Neteller fiasco US players were frequently being told that the balance of their account had been withdrawn and was "being processed". I recall the thread asking to hear from any US customer who had actually RECEIVED their money from Neteller. Sadly, it turned out that all along, Neteller were lying. Sadly, this kind of trickery from well known and VERY highly regarded companies means that an unknown new entity that expects to be trusted on their word that they are "processing" something is going to be treated with a great deal of conservative wariness until such time as an independent source (such as a casinomeister player of some standing) tells us that indeed they have received what has been "processed", and pretty much as promised.
Once a few have confirmed receiving payments from Go Wild, the fact it is Microgaming should mean that many more will dip their toes in & have a go. The introduction of Moneybookers and Neteller should open the doors to a far wider audience, although the risk is that they will be overwhelmed, and standards will suffer enough to bring their integrity back into question.

 

[hokiepoker]

I am not allowed to play there because...

Elliott Spitzer used to be the Attorney General of my state...and he scared them all away before anyone knew what he really is!!!

 

[hokiepoker]

I found a list of Rivals...

But be warned... these places are hard to beat!

Hey Bryan... if posting this URL isn't cool.. My apologies.

<snipped>

 

[Nifty29]

Hokie - you have been around since 2002 and posted 15 times...you should know better than to post links to aff sites.

It also states above this forum:

This is no place for ads or cloaked promos. Shills and spammers be warned

If you REALLY wanted to make sure it was OK with Bryan, you should have asked him BEFORE you posted the link

 

[Pinababy69]

It's not as if Malta gives a rat's ass anyway

Once they have finished with Interwetten, I am sure they can pencil in an investigation of Go Wild accepting US players sometime in 2012

That would be funny Vinyl, if it weren't 100% true.

Nifty, that chat leaves alot to be desired IMO. The girl was very nice, polite and personable, but man.....talk about zero information. She seemed to know nothing. That does not inspire confidence in me, and I won't be rushing to deposit any money, even once they do get MB.

 

[Nifty29]

Yup, thats what concerns me Pina - very nice staff but cant tell sh*t from peanut butter.

Here are 2 previous chats I have had in the past few days.....and it doesnt inspire any more confidence.

info: Please wait for a site operator to respond.
info: You are now chatting with 'CSR_J'
CSR_J: Hello
CSR_J: My name is CSR_J and I would like to wish you welcome to our great new brand casino
you: Hi CSR_J. My account number is vgwrxxxxxx.
you: I have sent ID documents for my withdrawal, but had no response. Did you get them?
CSR_J: I will have to ask you for your full name
CSR_J: Thank you
CSR_J:
you: Sure. it is Tim xxxxxxx
CSR_J: Nice to meet you Tim
you: Thanks CSR_J - u too
CSR_J: I will look what is going on
CSR_J: It will take a while
CSR_J:
you: OK - are you able to flush my withdrawal while you are there so it cant be reversed?
CSR_J: Sorry
CSR_J: I can't do that
CSR_J: I am not authorized to do such a thing
CSR_J:
you: OK
CSR_J: I can't see your financial documents
you: Well I dont seem to be getting responses to any emails.
CSR_J: You should send an email to [email protected] and they will respond to you soon as possible
CSR_J: I am not able to see anybody financial accounts
you: OK - but support isnt responding, which is a seperate issue also
CSR_J: We have responded to all emails
CSR_J: If you didn't get our response we are sorry
CSR_J: We will see into this soon as possibe
CSR_J:
you: Well I have sent 3 so far and havent heard anything back
you: Its a shame - everything else about GoWild is very professional
you: including the live chat staff
you:
info: Your chat transcript will be sent to xxxxxx at the end of your chat.
CSR_J: I am sorry for that
CSR_J: And I have also to thank you for the good words
you: Thankyou
you: My pleasure.
CSR_J: We will surely do it as soon as possible
you: Can you also tell me if the withdrawals are being processed quickly?
CSR_J: Which method did you choose
you: Bank Wire
CSR_J: we process it in up to 48 ours
CSR_J: And for the bank transfer
CSR_J: They process it in up to 10 days
you: 10 days? Wow thats a long time
CSR_J: It is
CSR_J: It is up to 10 days
CSR_J: It doesn't have to be exactly 10 days
CSR_J: It could be done earlier
CSR_J:
you: great - well thanks for your help
you: Have a good day

***AND ANOTHER:

info: Please wait for a site operator to respond.
info: You are now chatting with 'CSR_Je'
you: Hi CSR_Je. When will it be possible to withdraw via Neteller?
CSR_Je: A warm welcome to you, from GoWild support
CSR_Je: We'll have it working in a matter of days
CSR_Je: Please send an e-mail to [email protected] with subject 'neteller'
CSR_Je: And we will inform you as soon as we solve this matter
you: OK. Will I be able to use it even though I have deposited via debit card? The only way to withdraw for me is bank wire which costs $40
you: [email protected] is being rejected
CSR_Je: You will be able to withdraw via neteller , as soon as you make one deposit with it
CSR_Je: Please try [email protected]
you: oh geez....how does that help me when I deposited with debit card, only because I couldnt deposit with Neteller?
CSR_Je: You can make as small deposit with neteller, as 20
CSR_Je: We will give you bonus, and then you can withdraw
CSR_Je: It's as easy as that
you: OK but if I dont take a bonus, I can just withdraw immediately right?
you: Also - how long do bank wires take to receive?
CSR_Je: Bank wires take 3-4 business days
you: OK - can I withdraw via bank wire if I deposited via Debit Card?
CSR_Je: Of course, you can
you: OK - well I might do that then
CSR_Je: Great, I'm happy that you found the quick solution
you: Thanks - so I should have it some time next week? Do I need to send ID etc?
CSR_Je: Yes, you should, just send e-mail with subject 'withdrawal' and we'll give you info on sending those documents
you: OK thanks - bye for now
info: Your chat transcript will be sent to xxxxx at the end of your chat.

The email silence, however, is deafening.

 

[Pinababy69]

OMG, one chat rep tells you bank wires take 3-4 days, the next one tells you up to 10 days. One says they will "surely" process it within 48 hrs...yeah, surely. They don't have access to your financial records, they can't flush a withdrawal, no one can give any explanation as to why more than one person isn't receiving any email replies from any of their addresses...nor do they seem all that concerned about it. And they don't seem too concerned that your documents seems to have been lost in cyberspace.

Nope, I'm in no hurry to go anywhere near this place now. Other than being very nice and polite, they can offer you NO information about anything. Thanks for posting those Nifty, appreciated.

 

[Balky]

Everything looks smooth in Gowild except of withdrawals being processed and paid out. Moneybookers is still not available as I saw in the banking section. I made one moderate deposit with paysafecard but until i dont see members posting about having been paid out in this forum, i have no intention to make any further deposit in this casino.

Cheers Balky

 

[wobble33]

withdrawls

guys

i getting a bit worried too here..i noticed i never recieved any welcome e-mail off go west. they sent an e mail the finance dep yesterday, they said it was the 2nd e mail they sent for documents. i never recieved the first one! i withdrew via credit card "1.50 fee" because when i went to use debit card for withdrawl, "what i depsoited with", it wouldnt let me withdraw to debit card! my deposit has came out no problem and its pro cyber that took the deposit, but getting to be a bit of a pain to actually recieve my winnings here! been over a week now.

 

[Floyd GoWild]

Hey everyone

Great to see you all

Just wanted to drop by and say hi to everyone as people told me so much about this forum.

I know that not all the posts about GoWild are positive though I know that you cannot have everyone at your side.

If anyone want to ask me anything I will be happy to try to be helpful and Thank you all

 

[Vegasbum]

Floyd

When are you going to have Instadebit and UseMyBank as deposit options?

It lists them on your homepage but when I log into banking they are not an option

 

[Shocked]

Just to say that I had some email correspondence with the Go Wild finance department (person?) and have been told that the cheque is on the way. Obviously that's worth the paper its not written on, but hopefully it'll reassure some that progress has been made.

Thank you Floyd for popping on here - there may be some difficult questions for you to answer, but your presence will help calm some people's concerns.

 

[Pinababy69]

Hi Floyd, thank you for signing up here, and welcome to the forum.

Could you possibly answer these questions?

1. Why is no one receiving any replies from the finance department regarding their withdrawals?

2. Why isn't anyone receiving a confirmation from finance that their security documents have been received? And why can't support tell if these documents have been received? This is important, as this is very sensitive info, and shouldn't ever fall into the wrong hands.

3. How long does a bank wire take? One support rep says 3-4 days, another says up to 10 days.

4. Why can't support flush withdrawals? Players don't like having their cashouts sitting in pending for extended periods....reversible.

5. Why hasn't anyone actually received their withdrawal yet? One poster above says it's been over a week now.

Thanks again Floyd.

 

[chele]

Hi floyd,

I tried to make a deposit over the past 3 days, two using my netspend card and one using quicktender, I was told by live chat that you are working on the situation.. I was wondering if those two options will be available soon?

 

[kassiap]

Hi all,

I was really hoping i to would not have a problem with this casino as i really do enjoy there pleasant customer support.As this is not a complaint thread and just a sort of heads up thread i will let you all know of my expeience tonight with this casino.I really do hope i will be posting again very soon to say this was taken care of.


Below is the nice convo i had with support.

the base of this is i won 1700$ and went to withdraw and unlike you guys i could not even get past the withdraw screen without getting a messgae saying "error " "contact support or try again later"

I do not have any bonus balance or anything.I have my screenshots of all wins and balances, so i guess i just sit and wait.Hope it all works out .





You are now chatting with 'Jenavive'

you: i would like to know why it tells me error when i try to withdraw

Jenavive: Hello

you: account number ###########

Jenavive: I will check it for you

Jenavive:

Jenavive: My name is Jenavive

you: you are really having a lot of problems with withdraws

you: i have 1731.90$ and no bonus ,what is going on???

Jenavive: Thank you for bringing the problem to mine attention

Jenavive: What was the method of withdrawal you have chosen

you: does not go that far,it just says error contact support

you: i was hoping on posting good things at my forum and not stuff like this.I was really really impressed with your operation until now

you: i hope this is just a minor problem

Jenavive: I would be upset if that happened to me

you: you and me both,you really have started with a bang.Maybe a little over whelmed with your birage of customers

Jenavive: I can assure you that this will be set soon as possible

Jenavive: I have contacted our finance department

Jenavive: They will get right to it

Jenavive: we are really doing our best

Jenavive: Still we are new

Jenavive:

you: that is great ,but i wonder why i cannot withdraw .it takes my withdraw amount ,then goes to the next screen and then the tird screen says error

you: I understand you are doing your best but this is really un acceptable.You take my money willingly and then when i do win i cannot even withdraw.That is not acceptable whether you are new or old

Jenavive: We are not trying to steal your money

you: WHat do you have my withdraw method as ? and why can i not change it to bank wire?

Jenavive: We are really not familiar with this kind of an error

you: i never said you were .Lets not use the word steal

Jenavive: Sorry

Jenavive: If you could please print screen that error you are receiving

Jenavive: So I can send it to our guys to check it out

Jenavive: Our email is [email protected]

you: i already know that your support has not been answering there emails

Jenavive: Please be assured that we will answer as soon as posible

Jenavive: I would really love to solve this problem for you

you: i know the problem is that i have deposited by credit card and you cannot pay back to my credit card in canada.Your system obviously has it as withdraw back to my card which i no it cannot.My concern is that i have no where i can change my preffered mehod of with draw like at every other microgaming casino

Jenavive: I hope that we will solve this issue tomorrow

you: always tomorrow in casino land

Jenavive: It should be solved tomorrow

you: i will send the screen shot and i will also be copying this transcript in case i need it in the future

Jenavive: Thank you very much


So that is my experience.Once again i really love there support.I just think i need to bring my thoughts and experiences to the table as well.Hope we can stop other people going through these headaches.

 

[kassiap]

I would also like to follow up by saying i really do like their great customer service and how well they try and fix any problems you might have.

I am posting this problem in hopes that they can correct these small glitches before they get to big

I mean c'mon this great service and they also make you feel like they appreciate YOUR business.There are many casino's that could follow up in their footsteps

Now once they get through the withdraw problems................We can alll love them

 

[Nifty29]

Thanks for the post Kassiap

Well the LIVE CHAT customer service is very polite - no doubt - but they provide almost ZERO information, especially about deposits/withdrawals (which is what most people contact CS about along with bonuses).

Added to this, they DONT respond to emails.

And thats just for starters....

There is no point having great live chat reps if they cant DO anything, TELL you anything, or RESOLVE anything. Im sure they are nice people, but at the end of the day it aint worth a box'o'beans if they cant do what you need them to do.

IF the casino is being swamped with emails, how about an autoresponder to apologise and give a timeframe for replies? Although, given I sent my first email on Nov 13th, and still havent had a reply, they may not want to provide an estimate

As for appreciating my business - how about a welcome email? Or a withdrawal confirmation email stating timeframes and what documents are required? Or how about this one:

ANSWER MY EMAILS!!!!!!!

I would also like to follow up by saying i really do like their great customer service and how well they try and fix any problems you might have.

I am posting this problem in hopes that they can correct these small glitches before they get to big

I mean c'mon this great service and they also make you feel like they appreciate YOUR business.There are many casino's that could follow up in their footsteps

Now once they get through the withdraw problems................We can alll love them

 

[kassiap]

OK

I admit it


I just want to get paid:sob:

I ended up at $2300.00 tonight

That is 1000$ more than i have ever won in my life.I am just a small time player,it just figures it is at a casino that is having withdraw problems

 

[wobble33]

Great to see you all

Just wanted to drop by and say hi to everyone as people told me so much about this forum.

I know that not all the posts about GoWild are positive though I know that you cannot have everyone at your side.

If anyone want to ask me anything I will be happy to try to be helpful and Thank you all

hi floyd

welcome to casinomeister! i have now recieved an e mail off finance, they paying me by cheque. they can only pay me my original 300 deposit back to my debit card, and rest in cheque. guys we are worrying far too much here i think. they are having a lot of problems with cashier sysyem, but you can withdraw via cheque or bank transfer for now. i am sure this casino will sort all these withdrawl options out, just give them a bit breathing space. of course the casino shouldnt be up and running with these kind of problems, but at least things are getting sorted, and i not worried at all about my withdrawl now. some people mentioning financial problems, no way are these people having any financial problems, they just having teething problem. give these guys a chance to sort things out, and i am pretty certain this will be a top casino to play at

 

[Jufo]

I read this on another forum:

Now they send me first e-mail.

My account is now locked and my deposit is going to be refunded. My profit 1000 is now going to be confiscated. Is there anything I could do?

Also they say that if I am going to register a new account they may ban me from Microgaming.

I played the bonus when the original T&C were applied. What would have happened if I would have lost my 300 deposit? Everybody knows answer if that would have happened.

 

[sickdoctor]

Give them a chance

Guys we are always complaining about casinos that don't care about us customer and treat us as user names or email.

now they came and showed something different and i truly believe this guys really trying to do something else.

Im suire they were not expecting that after 1 week of business people will be flooding their web site, but until im completely satisfied. just got an email from the finance saying they had a problem with their processors and they are changing to a new processor as they expected them for better services for their players.

I got my 1800 euro via click2pay took a while but its there

these guys are great and they are really trying to make some change, true they were picked by abusers and people took advantage of their innocence but heck.

give them few more days to run things into procedure and you will see for yourself. anyway i found my new spot to play and im planning to stay.

great work guys you are nearly there

 

[sickdoctor]

luck

I read this on another forum:

some places would have taken your initial deposit too when you abuse the first deposit bonus, been there already.

 

[Nifty29]

I am 100% willing to give them every chance in the world, as from the outside they look like a professional outfit - all I want is to have my emails answered.

If there are problems, thats fine...just tell me! Im a patient man! Im married for goodness sake

 

[daywalker]

I'm getting email responses, trouble is it's lie after lie.

First, my cheque was sent early last week.
Next email asked me for docs and ID (which had already been sent and apparentl y approved according to live chat).
Next email tells me my check was sent that day and my docs had indeed been rec'd and approved (towards end of last week).
Latest email tells me they sent the cheque over the weekend.

Not looking good to be honest, cashout still shows as work in progress on cashcheck too.

 

[Floyd GoWild]

Deposit methods

Floyd

When are you going to have Instadebit and UseMyBank as deposit options?

It lists them on your homepage but when I log into banking they are not an option

Great question indeed,

When we established GoWild we chose a possessor to handle all transaction which let us down (say the least) and we are now bringing a new one that will allow us and our players to use all deposit methods available to online gaming

I am truly sorry for that and I promise that as soon as it will be available we will send an E-mail with a generous promotion.

I know its a lot to ask and i thank you and all our players for the admirable patience.

Truly yours
Floyd W.

 

[Floyd GoWild]

Just to say that I had some email correspondence with the Go Wild finance department (person?) and have been told that the cheque is on the way. Obviously that's worth the paper its not written on, but hopefully it'll reassure some that progress has been made.

Thank you Floyd for popping on here - there may be some difficult questions for you to answer, but your presence will help calm some people's concerns.

It certainly is
Our finance department processed almost $100,000 in withdrawals and as soon as we have all deposit and withdrwal methods you will not even have to wait for the check, it will be the fastest withdrawal that Online player have ever seen!

 

[Floyd GoWild]

Hi Floyd, thank you for signing up here, and welcome to the forum.

Could you possibly answer these questions?

1. Why is no one receiving any replies from the finance department regarding their withdrawals?

2. Why isn't anyone receiving a confirmation from finance that their security documents have been received? And why can't support tell if these documents have been received? This is important, as this is very sensitive info, and shouldn't ever fall into the wrong hands.

3. How long does a bank wire take? One support rep says 3-4 days, another says up to 10 days.

4. Why can't support flush withdrawals? Players don't like having their cashouts sitting in pending for extended periods....reversible.

5. Why hasn't anyone actually received their withdrawal yet? One poster above says it's been over a week now.

Thanks again Floyd.

I hope its not rude of me but to put things in order i will answer your questions one by one, all done kindly of course

1. Why is no one receiving any replies from the finance department regarding their withdrawals?

Answer: For our first withdrawals we did have a technical issue that prevented us from sending those replies and as soon as we were notified this issue have been solved and people do get replies from finance.

2. Why isn't anyone receiving a confirmation from finance that their security documents have been received? And why can't support tell if these documents have been received? This is important, as this is very sensitive info, and shouldn't ever fall into the wrong hands.

Answer: For the same reason i mentioned.

3. How long does a bank wire take? One support rep says 3-4 days, another says up to 10 days.

Answer: It takes only one day for us to process a wire transfer (faster than any other casino) this day is counted from the minute the withdrawal is approve (documents received). from then and on it depends on the banking system and it shouldn't take 10 days but it is not up to us. Usually it would take 3 business days to a week depends on the bank.

4. Why can't support flush withdrawals? Players don't like having their cashouts sitting in pending for extended periods....reversible.

Answer: Support can flush the withdrawals, our withdrawals will appear in the reverse withdrawal for 6 hours and then you can just ask the support to do it for you.

5. Why hasn't anyone actually received their withdrawal yet? One poster above says it's been over a week now.


Answer: Everyone received their withdrawals Almost $100,000 of withdrawals have been sent. some had problems that been solved and soon you will see the posts to approve my words. As in any casino bonus abuse is not tolerated as a principle and I can tell you that 3 players received their initial deposits only as they were found abusing our bonuses.

Sub line, We are happy to process withdrawals, Most people think that we are not happy with that but we are! I'm talking about a revolution in the Gaming world and of course it will not happen in one day but step by step we will make a Global change.

Thank you for giving me the chance to answer your questions

Truly yours
Floyd W.

 

[Floyd GoWild]

Hi floyd,

I tried to make a deposit over the past 3 days, two using my netspend card and one using quicktender, I was told by live chat that you are working on the situation.. I was wondering if those two options will be available soon?

yes we are working on it and want it to be operational ASAP
I will not rest until GoWild will except all methods available online!

Truly yours
Floyd W.