info: Please wait for a site operator to respond.
info: You are now chatting with 'CSR'
CSR: Hello there, welcome to GoWild casino
CSR: How may i assist you?
you: Hi CSR. I would like to know why nobody at
support@gowildcasino.com or
finance@gowildcasino.com is responding to my emails - other players at Casinomeister.com are having the same problems.
CSR: Don't know, it is possible that thye are under immense pressure and having problems making it all in some reasonable time
CSR: maybe you can tell me what is your problem and i can see what can i do about it
CSR:
you: Well, I have sent my ID documents twice to
support@gowildcasino.com and
finance@gowildcasino.com and havent had a reply.
you: I also havent had any confirmation that I have submitted my withdrawal, which I receive from all other Microgaming Casinos
CSR: Ok, let me see...
CSR: send me your full name please
you: Tim *****
CSR: nice to meet you Tim
you: and you
you: vgwrxxxxxxxxx is my account
you: I also didnt receive a welcome email with my account number etc neither did a lot of other players
CSR: We don't send mails with account numbers
CSR: and have anyone confirmed that your documents are recieved?
you: No. Nobody has replied to ANY emails in the past 4 days
CSR: Here it seems that you have your withdrawal processed
you: No offence to you personally, but waiting more than 12 hours for an email response is unacceptable and well outside the industry standard - and it makes players nervous. Already, several players are not depositing due to the problems myself and others are having, so it is having an impact on the casino
CSR: Yes i understand
you: So when you say 'processed', do you mean my bank wire has been sent?
CSR: You can be sure i will be sending this message to my manager
CSR: I can't see here there is no problem for your transaction
CSR: so it is possible that your withdrawal is on the way
you: so its only possible, or it has been processed? There is a big difference
you: And I would very much appreciate an urgent email from management
you: Again, please dont take it personally
CSR: I am sure if you made your withdrawal 4 days ago that it is processed for sure
CSR: We really are doing it in less than 24hours
you: Well I only made it 36 hours ago, but most casinos would have done it by now anyway. The big problem is that finance are NOT responding to players and NOT informing them about what is happening with their payouts.
info: Your chat transcript will be sent to
tdn30@bigpond.net.au at the end of your chat.
CSR: i know the girl personaly and i know she is doing it in the terms set before and that is 24 hours
you: One person has been waiting 4 days and nothing has even been started yet on his payout - this would make anyone nervous
CSR: i don't know what is wrong with responce mails
CSR: but i will see that my manager gets the message
you: Well maybe you could send her a personal email and see what the problem is - it would be very helpful
you: Thanks CSR - lets hope management can sort it out
CSR: Yes i understand, we are under immense pressure and we are really doing our best to make all requests in time we promised
CSR: sure, i will do it right now
you: Well just keep players informed - that is the key
you: Have a good day and thanks again
CSR: Great
CSR: thank you
CSR: we do apreciate
CSR: your input very much
CSR:
you: My pleasure.
you: Bye for now
CSR: have a great day
CSR: bye