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GoWild Cashout Times?

Discussion in 'Online Casinos' started by hoff1985, Jul 22, 2015.

    Jul 22, 2015
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I just read on the review that it is 12-24 hours for verified members... When asking chat, it isn't communicated that clear it sounds only like "we can speed up for verified players"

    Anyone have recent experiences with GoWild?

    Part of my chat:

    Britney: There is a default pending period of 48 business hours, after that in the shortest time possible,
    Me: Ah really?
    Me: I've read at Casinomeister that for verified members it's only 12-24 hours without a pending period anymore, is that not ture?
    Me: true, sorry
    Britney: We do offer the possibility to speed up withdrawal for verified players and of course we try to handle each withdrawal in part, in the shortest time possible


    Gave them another shot now... Let's see how long it takes if i make it to WD
     
  2. Jul 22, 2015
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Go Wild/Wild Jackpots are one of the few who still flush withdrawals, hence it will be paid next day except weekends.

    As with all MG download casinos they don't do payments on weekends.
     
    2 people like this.
  4. Jul 22, 2015
  5. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Ok, cashed out now a bit over 1000$ and tried to flush over Live Chat, they told me flushing is only possible via E-Mail to Account Manager.

    I think the Review at Casinomeister needs updating. It's not 12-24 hours for verified members, it's 12-24 hours for verified members if they send an E-Mail to the Account Manager to flush the withdrawal. That's a difference.

    Maria: Allow me a few moments and I will gladly check
    Me: Thanks
    Maria: Be with you in a sec
    Me: alright
    Maria: Feel free to send your account mananger an email with regard to this.
    Maria: You can email him at This email is not visible to you.
    Me: Ok Thanks
    Maria: AND CONGRATS on your winnings !! :)
     
  6. Jul 22, 2015
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Strange, according to Gia (the GW rep) flushing can be requested on LiveChat.

    Send her a PM, i am sure she will get it sorted for you.
     
    1 person likes this.
  8. Jul 22, 2015
  9. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Thanks! I think its important as it doesn't only slow down the payment i only need to wait until the account managers takes care of it, until then everything is reversible.

    BTW: I'm still fully verified with documents, i asked them yesterday if everything is still up-to-date as i haven't played there for a while.
     
  10. Jul 22, 2015
  11. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Just received this answer from teh "Account Manager". Very very unsatisfying. I will write the Rep now.

    If this is true then the review needs to be updated. If the only flush after it's pending nearly 24 hours what is the sense behind this? Also i will never get it in 12-24 hours if they only flush it tomorrow probably!

    Hello Andre,

    Thank you so much for your email.

    I will contact the Finance Department reagarding your request, however, there's a big chance that they can not flush it right now. It will be done first thing tomorrow.

    And, indeed, you should always contact me regarding flushed withdrawals.

    Best regards,

    Daniel Davis
     
  12. Jul 22, 2015
  13. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    It seems that they flushed it now anyways, but i didn't hear anything from anybody.
     
  14. Jul 22, 2015
  15. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    Hello hoff1985,

    Thank you for also contacting me after starting this thread.

    And sorry for my delayed reply, it took me a bit longer to track your account and review everything, since I did not have your username. Yet I am glad to see see that our finance department was quicker that me and flushed the withdrawal in the meantime.

    I would also like to apologise for any inconvenience, and to assure everyone that this was merely an isolated issue. It seems the account had been marked as unverified in our system, and that is why this was not solved on the spot.

    Regards,
    Gia
     
    1 person likes this.
  16. Jul 22, 2015
  17. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hi Gia,

    thank you very much for your answer. Weird though as i asked yesterday via chat and they said it's all verified. But yeah. if it's solved now and i won't run into this again all good. Let's see how it long it takes now to get paid :)

    Thank you very much for your quick response
     
  18. Jul 23, 2015
  19. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    It's getting suspenseful.... So it was 2 hours until it was flushed and so far we can can add 20 hours to that so we are at 22 hours now, still nada.
     
  20. Jul 23, 2015
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    They only do 1 payment run / day, i think it is 1pm or 3pm CET, can't remember it exactly as i have not withdrawn for a long long time.
     
  22. Jul 23, 2015
  23. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Ahh ok, thanks for the info, that sounds OK :) Well it's then no 24 hours anymore, but at least i'll get it "on the next day".

    Still if this is the case, then i guess the review needs to be changed.... We have a review of Betsafe saying they pay in 24 hours after 24 hours pending. But for 99% percent of customers they pay instant. For GoWild it says "Within a few hours, max 24h" which is not really doable with one payment run a day, as they will not pay you in 2-3 hours on the same day if you cashout in the morning as i've understood.
     
  24. Jul 23, 2015
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    yes, you should get paid the same day if you flush your withdrawal before the cut-off time.
     
    1 person likes this.
  26. Jul 23, 2015
  27. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Really? OK... the nit must be 1 PM, as my payment was flushed at around 2pm yesterday, otherwise i would have been paid yesterday...
     
  28. Jul 23, 2015
  29. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    should be, i just can't remember the exact cut-off time ... i am sure Gia will confirm that once she starts her shift.

    congrats on the withdrawal :thumbsup:
     
    1 person likes this.
  30. Jul 23, 2015
  31. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Thanks... Was really happy, but the only cashout recently so i'm really looking forward getting it :)

    I also usually don't be that picky... But especially when i start to play a casino more often i want to understand when exactly i will get paid... Too often i just trusted a review and then had to realize that the real experience is far off.... :)
     
  32. Jul 23, 2015
  33. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Got it now.... :)

    So all in all incl. 2 hours flushing delay pretty much exactly 24 hours ;-)
     
    1 person likes this.
  34. Jul 23, 2015
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    good to hear that :) i did not doubt it though :)

    according to that timing it is then 12.00pm when they do the payment run
     
    1 person likes this.
  36. Jul 24, 2015
  37. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    i asked for wd 2 days ago. and yesterday in chat also 48 hours... i have a verified account and still nothing. please look
     
  38. Jul 24, 2015
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    They should flush your withdrawal when you request it on LiveChat. If not try to send an email with the flush request to: This email is not visible to you.

    You can also contact Gia, the rep here on CM: http://www.casinomeister.com/forums/member.php?u=23337
     
    1 person likes this.

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