lonestar21
Dormant account
- Joined
- May 25, 2002
Several of us have discussed this issue on bj21.com and I have filed a formal complaint with the administrator here. I am now asking if anyone else has any ideas.
When I played through my original deposit and bonus with GoodFellows, I evidently did not play enough to satisfy them. (This may have actually been valid as I could not find their actual play requirements anywhere on their site and they did not respond to that e-mail asking for clarification). I played through $3500 or so, then cashed out.
After no response from them for a week, I e-mailed asking what was happening with my cashout. I received a prompt response that they required $6600 in action to be able to cash out any amount. I returned mail thanking them for their prompt response and clarification, reversed my cashout and proceeded to play more.
After giving them just over 10,000 in action, I again cashed out this time only cashing $500 of a balance of $670 in hopes that the money left in the account would help them to pay. I sent them e-mail stating that I had now played well over the required amount and that I had cashed out and trusted there would be no problem with this cashout.
Again, I received a prompt response that they were in receipt of my cashout request and that there would be no problem. Shortly after that I received the "You have cash" notification that my cashout was being processed and asking how I wanted my funds.
That was 5/12/02. Yesterday, I again sent them mail asking what was happening with my cashout and received the response that "due to their audit, they will not be able to process any cashouts until 5/31/02".
What's up with this? Is this real or is it simply another stall tactic for them to avoid paying? Were they ever going to tell me about it or do they only respond when customers get irritated about not getting their money and send mail to them?
Any thoughts would be appreciated.
Regards-
When I played through my original deposit and bonus with GoodFellows, I evidently did not play enough to satisfy them. (This may have actually been valid as I could not find their actual play requirements anywhere on their site and they did not respond to that e-mail asking for clarification). I played through $3500 or so, then cashed out.
After no response from them for a week, I e-mailed asking what was happening with my cashout. I received a prompt response that they required $6600 in action to be able to cash out any amount. I returned mail thanking them for their prompt response and clarification, reversed my cashout and proceeded to play more.
After giving them just over 10,000 in action, I again cashed out this time only cashing $500 of a balance of $670 in hopes that the money left in the account would help them to pay. I sent them e-mail stating that I had now played well over the required amount and that I had cashed out and trusted there would be no problem with this cashout.
Again, I received a prompt response that they were in receipt of my cashout request and that there would be no problem. Shortly after that I received the "You have cash" notification that my cashout was being processed and asking how I wanted my funds.
That was 5/12/02. Yesterday, I again sent them mail asking what was happening with my cashout and received the response that "due to their audit, they will not be able to process any cashouts until 5/31/02".
What's up with this? Is this real or is it simply another stall tactic for them to avoid paying? Were they ever going to tell me about it or do they only respond when customers get irritated about not getting their money and send mail to them?
Any thoughts would be appreciated.
Regards-