I totally agree about theses outsourced help and a complete wast of time,
But accredited casinos should have in-house support?
https://www.casinomeister.com/becoming-accredited/
But accredited casinos should have in-house support?
https://www.casinomeister.com/becoming-accredited/
Glad they got it sorted, but you have to understand that an issue like that, for the most part anyhow can't be solved by chat reps. A lot of times they may be outsourced and can only can see what you can see - they don't have access to the back end of the software, and even if they did, they wouldn't be able to change anything.
In my experience (with a very few exceptions) live chat isn't all that helpful especially with technical problems. If you're having a technical issue it's always better to send an email instead where it can be forwarded to someone who can actually help. Not only did you waste 2 hours of your time, you wasted 2 hours of the chat people's time where they could have been dealing with other people.