just spoke with them, and they want do anything, what a joke casino
her is my chat with them:
You are now chatting with Kayleen
Kayleen: Hi there, how are you doing today?
Me: hey how much have i wagerd of the bonus
Kayleen: Please could you confirm your casino username?
Me: tgrr0005043839
Kayleen: Thank you Stian.
Kayleen: You have 4 125.00 play-through left remaining.
Me: like i said in previous chat,its not correct. i played 87 houres yestrday, and only wager 315, and i play 1 houre now and wager 800
Me: 8 houres
Me: im in contact with casino rep from casinomeister forum
Kayleen: Apologies, 4 125.00 is the total amount you have to wager. You have achieved 120.47 play-through and play-through required is 4 004.26
Kayleen: Please note that different games count different wagering contributions.
Kayleen: Slot games count 100% towards wagering requirements, that could help with lowering the wagering requirement quickly
Me: can you provide me with the list
Me: i have only played slots
Kayleen: I feel it is important for you to know which game types count what toward wagering, so here it is. Slots, Parlor Games count full (100%) to wagering requirements. Table Poker, all Roulettes, Casino War and Sicbo count an eighth (8%) to wagering requirements. Video Poker, Craps, Baccarat count a twentieth (5%) to wagering requirements. All Blackjacks counts a fiftieth (2%) to wagering requirements.
Me: so i have played for 9 houres total the bet I use is 1.20. 1.75 euro per time, and i have only wagerd 120 points,, do you think that it is realistic?
Me: i only play video slots, and they all wager 100%
Me: can you answer my question, all people at the forum said it has to be a mistake, the rep from your casino,also find it strange, but none of you in the chat, find it strange?!FUNNY
Kayleen: I am only going from what I see on the system, I would not and cannot fabricate such information. We have always used this to view player's wagering requirements, played and remaining. The information I gave regarding your wagering is the correct information.
Me: omg
Me: how much have i wager til now, ande wat is the total wager amount? can you give me that
Kayleen: You have to wager a further 4, 004.26 and the total amount you had to wager is 4, 125.00
Kayleen: Are you still with me Stian?
Me: yes
Kayleen: Is there anything else I may assist you with?
Me: so i have only wager 120 points so far after 9 houres of playing 100% slots machines
Me: do YOU feel that its correct, and its nothing you want to look into
Me: when i spoke with you guys a little earlyer i was told this
Me: Miley: Play-through achieved: 310.60. Play-through required: 5,125.00
Kayleen: One moment please.
Kayleen: Please hold for my pitboss..
Me: OK
You are now chatting with Natalie
Natalie: Hi there Stian, you are chatting to the pitboss on shift.
Natalie: Please note that I will be taking over this issue from now.
Me: ok great, i assume you have read what i trped in the chat
Me: typed
Natalie: Yes, and Kayleen was looking into your play check.
Me: yes
Natalie: Kayleen is providing you with accurate information in regards to the wagering that is still requested from you.
Me: and i was told that i had only wager like 120 points or so after 9 houres of playing 1.20-175 euro bet. how is that possible when i have only played video slot machine
Me: that wager 100%
Me: then i have to play like 150 houres or so, to clear the bonus, is that realistic?
Natalie: Remember, you need to use your cash balance to wager on the bonus.
Me: i assume all the video slot machines are 100% wager, that i was told
Natalie: That is correct.
Natalie: Please note that our games have all been created by Microgaming™, and the games make use of a Random Number Generator, which is designed to produce unpredictable results. This is the same as throwing a pair of dice: you never know what number will come up next.
Me: but can you answer the question, do YOU feel its correct to only wager that low after 9 houres of playing
Me: then i have to play 170 houres to clear the bonu?
Me: all other casinos you play for like 15 houres to clear a 100% bonus, but her i have to play for 170 houres?
Me: and why do i get diffrent wager amount from you chat people
Me: Miley: Play-through achieved: 310.60. Play-through required: 5,125.00
Me: and the other ay 120 of 4000 or something
Natalie: It seems impossible, we never had a complaint like this before.
Natalie: The Random Number Generator is completely independent from any other part of our system. Our systems have been independently reviewed for fairness and conformity with gaming rules, payout regulations, and standards of fairness. Our casino is continually reviewed and monitored by a leading international auditing organization. (
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Me: i talked to people at casinomeister forum, and the all find it very strange
Me: its not a random "rake" each time you spinn, its the same number for each bet, if i bet less i have to play more to clear the bonus right?
Me: do you read what i write, so every player i have to play like 160.170 houres to ckear the bonus at you casino, but all the others you can play like 10-15 houres ( depending of the x time wagering)
Natalie: I read the comments on casinomeister and we had more good comments about this casino than bad. We have players that have been gaming with us for many years and they never had to wager on a bonus for that long.
Natalie: We have no control over the games and wagering. The games make use of a Random Number Generator, which is designed to produce unpredictable results.
Me: i m not saying your casino is bad,but why do i have to play that long to wager the bonus, that is my question, I am just syin it has to be something wrong.
Me: You have to find it strange to?!!!
Me: if evry player experienced the same thing that i do,I don't think you would have a single player left
Natalie: I find it very strange that you had to wager for that long but we have no control over the wagering. Would you like us to send you an audit report so that you can see how your gaming in the casino has been and which games you have been wagering on?
Me: yes, but you have the control of the casino, Do you feel that its correct to let me play 150 houres so i can clear my bonus and make a whitdraw. I can't make a whitdraw from my account before i have played 150 houres. if the wagering continue to be that low. You know and I know that i'm gonna loose all my money
Me: You can help me to make a whitdraw and forfeit the bonus, THAT IS IN YOUR CONTROL
Natalie: I do not think it is fair, hence we are saying that we have no control over the games and the wagering. I'm afraid that will not be possible.
Me: so your saying that its not in the contro of yours to stop a bonus? do you mean that the random generator is in control of that to. Do they own your casino?
Me: So in this case you mean I should just play on for 160 houres before i can make a withdraw?
Me: this conversation ig soing on casinoimester
Natalie: I am not mentioning the time it will take for you to wager, I'm afraid I do not have control over that either. What I would advise you to do is meet the wagering requirements as stated in the casino terms and conditions in order to make a withdrawal.
Me: your not helping me at all, fucking waste of time
Me: you do not control anything
Natalie: I'm afraid the bonus is not forfeit table.
Me: it is if you want to, please don't say that you can't stop a bonus, because that is a lie
Me: when its obvious that something is wrong, YOU should stop the bonus and let me withdrtaw???????
Natalie: I'm afraid we will not be able to do that. You will need to wager the bonus.
Natalie: You accepted the terms and conditions when you register so the T&C’s were in place and that it is unfortunate but necessary that we enforce them.
Me: yes i did , but when its something wrong. nad you can't fix it. So I have to play 150 houres moere to clear the bonus. T
Me: ok posting this on casinomeister
Me: good luck
Natalie: I'm sorry that you feel that way, however, we will not be able to remove the bonus.
Me: Ty so much
Me: fk cu...