Golden Lady Casino won't pay me my winnings...4 months!

Msrandall

Newbie member
PABnononaccred
Joined
Feb 6, 2022
Location
USA
My withdrawal was approved in November 13, 2021. I have been told countless times to just keep waiting a little longer. Then I started getting dates that I would receive my payout, that never happened. It is now 4 months and still have not received my payout. I have literally been in contact with their customer support for over a month, riding them about this and endless excuses and promises from them. Literally every day they tell me don't worry, you'll get it soon. This is terrible to constantly be lied to and 4 months and still being told to keep waiting is not okay anymore. Ethan, Jack, Ron, Lisa and Jenny have all told me that my payout is completed and I would receive it shortly. Lie after lie. So now they are ignoring me online, and there is no phone number. So my friend is an attorney and has been contacting them without an account in order to get ahold of a customer service representative. They still keep promising I'll get my payout soon. I have contacted them daily now since beginning of January 2021 and I get the same lies.

The attachment pictures ... [maxd says: removed]
 
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slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
Golden Lady is a scam casino, for which there is already a warning about on this site. Sorry your money is gone.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
The OP has submitted a PAB so assuming they respect the Player Arbitration Policies and Procedures they won't be posting again here until the PAB has run it's course.
I will be very interested if you manage to make contact with anyone there. I used to promote them way back in the early days when they seemed OK for their first couple of years, but then dumped them in 2015 when they started acting a bit dodgy.
As is quite typical in these cases, I had one old player on my account who has carried on playing to this very day, meaning Golden Lady now owe over $1,000 in commission. Not really bothered if I ever see this, but if there's actually anyone home at the place...
All my attempts to make contact have failed.

KK
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... All my attempts to make contact have failed.
Yeah, pretty much the same here last time we tried. That was a while ago though so I don't mind prodding them now to see if there are any signs of life.
 

pammey1964

Newbie member
PABinit
Joined
Apr 27, 2022
Location
toronto
Golden Lady is a scam casino, for which there is already a warning about on this site. Sorry your money is gone.
Add Gslot to the list of scam casinos NUMBER 1 SCAM CASINO PEOPLE A WARNING IMPORTANT DO NOT PLAY WITH GLSOT CASINO You will never get your winnings
 

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