Go scratch

[LOOKAWAY]

Hello, this is a live chat from Go scratch, which is a scratch card site.

This chat took like 30 mins.

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Please wait for an agent to respond.

You are now chatting with 'Angele'

Angele: Hi there and welcome, how are you today?

you: Hi, I have been playing with the £5 free bonus can you tell me what I have to do to be able to cashout

Angele: One moment please.

Angele: May I have your username please?

you: XXXXX

Angele: The offer of 5 euros is a welcome offer valid only once and that has already been added.

Angele: Would you like to benefit from the best bonus offer on our site to increase your chances of winning?

you: I know, I just told you I have been playing on it.

you: Could you complete my question please.

Angele: Our cashout policy is that you need to make at least one deposit and you need to wager 20 times the total amount of bonuses received

you: So you can't just deposit without a bonus added to that deposit and then cashout?

you: Angele?

Angele: when you make your 1st deposit you start to wager your bonus

Angele: Our policy states that withdrawal to cash gains obtained with the 5 Free, you first need to make a first deposit and wager 20 times the bonus received

Angele: I can offer you 150% bonus if you deposit Today with me 25 euros. which means that I offer 37.5 euros) It will do you any 62.5 euros to play and increase your chances of winning

Angele: did that interest you?

you: So if I made a deposit now without a bonus, I would have to wager another 20x5 £100 pounds in wagers to cashout.

Angele: for your 1st deposit the bonus is automatically ad to your deposit

Angele: increasing your luck tu wager your bonus to be able to cash out

you: So it's a policy to add a bonus to a players account even if they ask live chat not to.

you: Look Angele the hard sale is getting old!

you: Answer my questions more direct, please.

you: When ever it takes this long with live chat to answer a simple question I know that the casino is not very good at paying out.

Angele: the first bonus is ad automatically and it s mandatory

you: Bout time, right.

you: I'll post this later at the forum I belong to. (sorry bryan)

Angele: let me give you an exemple

you: I take it Angele is not your real name?

Angele: if you deposit 10 euro, you will total EUR 15 bonus to wager, 15 * 20 give 300euros, achieving a number of development has to be allowed to withdraw your winnings

you: Is all the winnings from the £5 bonus cashable?

you: Why does it take you so long to answer each question? do you not know the Answer

Angele: While waiting for your bonus or your earnings are amortized in the balance, once the deposit made and the threshold is reached, you will be allowed to withdraw

you: I will be allowed to withdrawe

Angele: to cashout

you: I will be allowed to withdraw? How much? all? some? PROBABLY NONE

Angele: you begin to amortize your bonus once the first deposit made for 10euro you filed a 10euro bonus is 15euros cushion has a total of 15 300 * 20 give the starting threshold is reached

Angele: and you will be able to cashout the ammount that you want

you: Answer my question. How much could I withdraw from the bonus winnings.

you: Yes, your right I could cashout what I wanted to, but how much I would I be paid?

you: You just can't answer can you.

Angele: once the threshold of formal application is reached you will be allowed to withdraw any money from your credit union if you wish

you: Do you like your job, deceiving as a Angele

Angele: I am french I use google translate to help you as much as I can so be patient please, get calm!

Angele: Is there anything else I can assist you with?

you: Bye bye.
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ewww, dont the 32 red leader board, look better than 3Dice's

 

[all4greed]

Angele: once the threshold of formal application is reached you will be allowed to withdraw any money from your credit union if you wish

WTH does that mean? Reading this chat gave me a headache...

 

[rouletteguy]

Well in her defense online translators really do suck espescially if she speaks Quebec french. I haven't found an online translator as of yet that accurately translates to quebec french but here's how it comes out with french from france.
you said,

I have been playing with the £5 free bonus can you tell me what I have to do to be able to cashout

which by using an online translator say's exactly,

J'ai joué avec la prime libre de £5 vous peut me dire que je dois faire pour être en mesure de cashout

and translated back so you see what it's like for her

played with the bonus free from 5 can £ you say to me that I must make to be able of cashout.

I'm learning french right now and I know new languages are hard!

 

[PaaskeDenmark]

Chat Feature

13.1 As part of your use of the NGI Services We may provide you with a chat facility. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:

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13.1.2 You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the NGI Services;
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13.2 In the event of Your breaching any of the above provisions relating to the chat facility, NGI shall have the right to immediately terminate Your Player Account. Upon such termination NGI shall refund to You any funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any).

PLEASE NOTE: When using the chat facility any personally identifiable information that You submit, can be read, collected, or used by NGI, and NGI is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat facility.


I think you have broken that term Pal

I am sorry to be rude, you seem like you should know your stuff etc.. , but how in world could you think 5$ free at a scratch card place would mean they will actually give them free away?
Does it state anywhere, that its a NO deposit? no. Its 5$ free. , so why i they not in their rights because you feel like u can get easy money?
I guess i have moved a lot since my Casino La Vida case, but seing this post just makes my blood pump
Sorry to Bryan and MaxD, for being a bit rude in my post, but it is ment in a tiny bit funny way as well



3. All of GoScratch.com's promotions or bonuses, winnings or deposits may only be cashed out after you have wagered at least 20 times the total bonuses received, and you have made at least one approved deposit into your GoScratch.com account – for example you must wager £200 before cashing out if you have received a bonus of £10.
Please note that ALL bets placed on Roulette Games of any kind whatsoever will NOT count towards the wagering requirements mentioned above

4. All daily bonuses are subject to a £200 maximum unless otherwise stated.

5. Additional Bonus Terms & Conditions Bonuses are issued in good faith by GoScratch.com as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage. They are only intended for players who use the GoScratch.com website for fun or entertainment purposes and will be denied, declined, or retracted from players who abuse the spirit of this offer.

6. No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cashout has been either approved or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s active GoScratch.com account.

All bonuses will expire after a period of 14 days of inactivity. For bonuses given to players that have not deposited funds, the bonus and any money won from that bonus will be erased from the players account after 14 days of inactivity. For players that have deposited funds, only the bonus will be erased after 14 days of inactivity. This only applies to players with a remaining bonus balance.

GoScratch.com reserves the right to remove prize credits from the accounts of any players who fail to comply with any of the above conditions. In the event of a dispute, GoScratch.com's decision is final and not subject to appeal.

What did you need livechat for that and being rude to the sweet girl??? it is all in the terms & conditions

 

[felicie]

I gotta agree with paask there it was a little over the top, felt like harassment maybe? Especially over 5 chip. I think she held her cool very well. I'm pretty sure I would have acted less of a lady than she.

 

[Kenny Lingus]

Sorry, but the name says it all.........................

GO SCRATCH!

 

[PaaskeDenmark]

Sorry, but the name says it all.........................

GO SCRATCH!

YES!! Go SCRATCH yourself, would be the thing to tell them

 

[LOOKAWAY]

Hello Paaske, just because it's in the tacs, I can still ask live chat for them to explain it to me, like I did.

The problem was that she wouldn't explain it to me, and I found it pretty hard for her to give up the information. She just kept on offering me bonuses.

She still didn't explain wether the winnings were cashable, just that you can withdraw it. If I made a withdraw like she said that I could after making a deposit and clearing wagering, it still don't mean that I could get the winnings from the free £5 into my neteller account.

She also didn't explain that after the £5 free 20 x wagering was done, would my winnings also have a 20 x wagering on them on top of the sign up bonus which is mandertory.

There policy is that you can't deny the sign up bonus on your first deposit, which has been discussed on this forum before, and most if not all agreed that this was a very bad policy.

"but how in world could you think 5$ free at a scratch card place would mean they will actually give them free away?"

A: they gave it to me free, didn't they. Well I won of it, many will lose, then lose there deposits, so it all works out just fine for the Scratch site.


"Does it state anywhere, that its a NO deposit? no. Its 5$ free"

Means the same thing, it carried 20 x wagering just like many no deposit bonuses.

"so why I they not in their rights because you feel like u can get easy money?"

Because I lose more to other sites over the Internet. It works out just fine for them like I mentioned above.

"Sorry to Bryan and MaxD, for being a bit rude in my post, but it is ment in a tiny bit funny way as well guess i have moved a lot since my Casino La Vida case, but seing this post just makes my blood pump"

You replied to my post not Bryan's or MaxD or even simmo's. There is no need to apologise to anyone.

PS, my Blood is pumping to, I just threw my winnings away of a free chip at Mayan fortune, $80 balance with only $28 left in wagering. Then I deposited $75 and loosed that to. Great example for your above question.

 

[PaaskeDenmark]

Sorry to hear that I lost myself thought i was gonna have a good time at a playtech casino at bet365, 10 min. later 30 pounds (50$) gone and i though their new slots would make me rich??? That pink panther is a joke, seems like it can payout, but never gives the normal bonus rounds, random triggered yeah right

Even worse was i got up to late this morning, was supposed to had got to the bookie before work, and placed 40 pound bet on the BATA - FC Copenhagen match for tonight on half time draw, and also 20 pounds on 0-0 result..... but no got up late, and had to spend 10 quid on a bloody taxi to work instead
Lost out on 200 pounds today, and then this..... guess thats how it goes. Think ill stick to the sports betting this month. And make sure getting my bets in.

 

[LOOKAWAY]

The $75 I loosed, I won at bet365.

But I'm still the bigger fool as I made a £20 deposit at Giant Vegas last week, only finding out later, there was no support. Then doing some research I found a warning here at CM. The only other warning on the net was at Latest casino bonuses forum,so I new I was doomed.

What sucks is I had a good run of my £20 deposit and 200% bonus and completed wagering with a £221 balance.

I just played that balance off on DR lovemoore, 480 spins no feature.

Also the Marvel progressive slots would give a warning error on every spin, making them un-playable, I reckon it's because they have gone bust, or heading that way.

The slot Pharaohs secrets was pretty good to me, I will play it again. It's the slot I won at on Bet365.

So I guess now we can Crown me King Chump off this thread.