Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

Gaming Club

R

rbef35

Dormant account
CM Veteran (10yr+)
Joined
Jan 13, 2014
Location
Canada
I've been a long time player (6 years+) of Gaming Club and recently have had a really seriously bad experience and problem with them. For their sake I'm not posting anytihing yet. If you know a good way to contact them besides their front level support that would be highly appreciated.
 
rbef35 said:
I've been a long time player (6 years+) of Gaming Club and recently have had a really seriously bad experience and problem with them. For their sake I'm not posting anytihing yet. If you know a good way to contact them besides their front level support that would be highly appreciated.
Click to expand...

They are accredited (Digimedia Group) and have a rep Cobus here. He has a dormant account but last popped in 4 days ago. Go to this page and use the blue 'Send Private Message' link in the left hand column.

https://www.casinomeister.com/forums/members/
 
dunover said:
They are accredited (Digimedia Group) and have a rep Cobus here. He has a dormant account but last popped in 4 days ago. Go to this page and use the blue 'Send Private Message' link in the left hand column.

https://www.casinomeister.com/forums/members/
Click to expand...


Thanks. Problem is I get this when I try to Send a Private Message:

"Cobus has exceeded their stored private messages quota and cannot accept further messages until they clear some space."


Know another way to contact Gaming Club or Cobus?

Cobus - delete messages in your inbox!

I doubt that will help.
 
rbef35 said:
Thanks. Problem is I get this when I try to Send a Private Message:

"Cobus has exceeded their stored private messages quota and cannot accept further messages until they clear some space."


Know another way to contact Gaming Club or Cobus?

Cobus - delete messages in your inbox!

I doubt that will help.
Click to expand...

Well that is bad form really, and I can only suggest you maybe contact Maxd or casinomeister to help, in a similar way.
 
rbef35 said:
Thanks. Problem is I get this when I try to Send a Private Message:

"Cobus has exceeded their stored private messages quota and cannot accept further messages until they clear some space."


Know another way to contact Gaming Club or Cobus?

Cobus - delete messages in your inbox!

I doubt that will help.
Click to expand...

I've reported your post, mods might be able to help you.
 
dunover said:
They are accredited (Digimedia Group) and have a rep Cobus here. He has a dormant account but last popped in 4 days ago. Go to this page and use the blue 'Send Private Message' link in the left hand column.

https://www.casinomeister.com/forums/members/
Click to expand...

Can't recall where I saw it (I visit a lot of gambling forums) but Cobus has left to pursue a career in another industry. That would explain the dormant account and likely the PM box being full.
 
I spotted the thread cause I also hold an account at Gaming Club. All I recall was a VIP asking if anyone had heard from Cobus. To which an affiliate (least I think it was an affiliate), pipped up and posted he had left to pursue another career in a different industry. Sorry I can't help you further.
 
Yeah, we heard about Cobus moving on a while back too. Could be we forgot to ensure that his replacement was present and active on the forums.

In any case one of us willl dig up the contact info and do the necessary.
 
maxd said:
Yeah, we heard about Cobus moving on a while back too. Could be we forgot to ensure that his replacement was present and active on the forums.

In any case one of us willl dig up the contact info and do the necessary.
Click to expand...

I hope that's possible as an accredited casino should have an active rep as part of their terms of accreditation? This is why (as me and others have said in other threads) members should be on the ball when it comes to reporting matters like this and changes in terms (such as pending periods being extended above those stated in the accredited information) to CM.
 
rbef35 said:
I've been a long time player (6 years+) of Gaming Club and recently have had a really seriously bad experience and problem with them. For their sake I'm not posting anytihing yet. If you know a good way to contact them besides their front level support that would be highly appreciated.
Click to expand...

I applaud you for going about things the right way. Kudos to you.

Hope that your issue is resolved ASAP.
 
dunover said:
I hope that's possible as an accredited casino should have an active rep as part of their terms of accreditation .....
Click to expand...

Yup, we expect the same. I've reached out to the fellow who has replaced Cobus, we'll soon see what Referback has planned in terms of their forum presence.
 
dunover said:
They are accredited (Digimedia Group) and have a rep Cobus here. He has a dormant account but last popped in 4 days ago. Go to this page and use the blue 'Send Private Message' link in the left hand column.

https://www.casinomeister.com/forums/members/
Click to expand...

Cobus no longer works for Referback - but they have a replacement located here:
<dormant account>

I'll PM her to make sure she is aware of this thread.
 
Last edited:
Casinomeister said:
they have a replacement located here:
https://www.casinomeister.com/forums/members/

I'll PM her to make sure she is aware of this thread.
Click to expand...

Bryan would it be possible to put the names of the casinos under the reps names instead of "Affiliate manager for accredited casinos"? I know we can see it if we dig in their profiles but it would be much more convenient.


Capture.webp
 
Balthazar said:
Bryan would it be possible to put the names of the casinos under the reps names instead of "Affiliated manager for accredited casino"? I know we can see it if we dig in their profiles but it would be much more convenient.
Click to expand...
Great idea. When I have a spare mo', I'll see what I can do.
 
maxd said:
Yeah, we heard about Cobus moving on a while back too. Could be we forgot to ensure that his replacement was present and active on the forums.

In any case one of us willl dig up the contact info and do the necessary.
Click to expand...

Great, thank you! Please post back here or PM me when finished.

Edit: See the replacement. Hasn't logged in in 4 months. Ah, well. Worth trying to PM.
 
Hi all

Hi everyone,

This is Andrew - the rep for Gaming Club, JackpotCity, River Belle, Lucky Nugget, Casino Epoca and King Neptunes.

It looks like there was a bit of confusion with regards to several different accounts that were set up on Casinomeister for our brands, but that should all be resolved now.

Any queries that are outstanding I'll be dealing with over the course of the next few days.

Thanks :-)
 
Hi Andrew - welcome to the forum! :thumbsup:

A little feedback...
It's a long time since I looked at any of your brands (I don't promote or play your group any more since you put your WR up to nearly double the standard for most MGs) - so I went to the Gaming Club website. Very quickly found some "pretty strange" wording on there which would not inspire me if I were a new player looking for a new casino to try:

Home Page:
Welcome to the UK’s oldest online casino!
Gaming Club is one of the oldest established online casinos in the UK and...
Click to expand...
So which is it? THE oldest or one of the oldest - can't be both!

In the Bonus T&Cs:
The Bonus amount is subject to a minimum wager requirement of up to 50 times (“Play-Through Requirement”) before it can be transferred from your Bonus Balance to your Cash Balance. The Play-Through Requirement imposed will vary at our sole discretion per game, promotion and/or region to region.
Click to expand...
So you are asking players to deposit for a bonus without knowing exactly what their WR will be...? :eek2:

KK
 
Re. Gaming Club Website

KasinoKing said:
Hi Andrew - welcome to the forum! :thumbsup:

A little feedback...
It's a long time since I looked at any of your brands (I don't promote or play your group any more since you put your WR up to nearly double the standard for most MGs) - so I went to the Gaming Club website. Very quickly found some "pretty strange" wording on there which would not inspire me if I were a new player looking for a new casino to try:

Home Page:

So which is it? THE oldest or one of the oldest - can't be both!

In the Bonus T&Cs:

So you are asking players to deposit for a bonus without knowing exactly what their WR will be...? :eek2:

KK
Click to expand...

Hi KasinoKing,

Thank you for your welcome and for your feedback! It's always appreciated.

You have made some valid points, and I've escalated both to the team in charge of maintaining the website.

I will feedback to you shortly...

Best regards,

Andrew
 
Re. Oldest Casino

LOL @ your last post :-)

Gaming Club is generally accepted as being the oldest online casino, however there are claims from one or two other casinos that they are the oldest. From what I've read in the past, it all comes down to the definition of what an 'online casino' is and what it should offer. This is the only reason that there is a slight grey area here. But I encourage you to do some research on the net - you'll find references about Gaming Club being the first online casino from many different resources.
 
Here's an update to those following my complaint, a private message received from Andrew:

Hi xxxx,

I have received the following reply from senior management.

Following a detailed review of your accounts and game play Casino Management has decided to close your accounts and will not be re-opening them. Should you wish to pursue this further you are welcome to contact eCogra.

Many thanks,

Andrew
Click to expand...

Why am I posting this openly? Well, I gave Gaming Club a chance initially. They locked my account and refunded my recent deposits at Gaming Club, leaving 2000 pounds in the balance. From the casino support I received no correspondence or explanation about why my deposits had been refunded, if I had broken a term for instance. From Andrew I got this message and no replies to my follow-up PM requesting at least another review before closing my account after a loyal 6 years.

At this point, I'm confused why they did this, what gameplay has to do with anything and am disappointed in Gaming Club.

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.
 
rbef35 said:
Here's an update to those following my complaint, a private message received from Andrew:



Why am I posting this openly? Well, I gave Gaming Club a chance initially. They locked my account and refunded my recent deposits at Gaming Club, leaving 2000 pounds in the balance. From the casino support I received no correspondence or explanation about why my deposits had been refunded, if I had broken a term for instance. From Andrew I got this message and no replies to my follow-up PM requesting at least another review before closing my account after a loyal 6 years.

At this point, I'm confused why they did this, what gameplay has to do with anything and am disappointed in Gaming Club.

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.
Click to expand...

Any advice would be highly appreciated
 
rbef35 said:
If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.
Click to expand...
It's very simple: They are Accredited here, so Link Outdated / Removed

Playing Nifty here:- Unless you've done something wrong and damn well know it - there is NO reason not to PAB immediately.

KK
 
A bit off topic and ranting, sorry.

I don't understand why is this group still accredited. They have vague T&Cs and the non-English terms are usually outdated. Last part would be acceptable but having rules like, 6x (deposit) max cashout with welcome bonuses, is just wrong. There have been already many complaints about this specific term.
 
rbef35 said:
Here's an update to those following my complaint, a private message received from Andrew:



Why am I posting this openly? Well, I gave Gaming Club a chance initially. They locked my account and refunded my recent deposits at Gaming Club, leaving 2000 pounds in the balance. From the casino support I received no correspondence or explanation about why my deposits had been refunded, if I had broken a term for instance. From Andrew I got this message and no replies to my follow-up PM requesting at least another review before closing my account after a loyal 6 years.

At this point, I'm confused why they did this, what gameplay has to do with anything and am disappointed in Gaming Club.

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.
Click to expand...

Have you ever self excluded from ANY casino, especially for a "gambling problem"?

It seems very odd that they suddenly have an issue with a player of 6 years standing.

To get to the bottom of what is behind this vague response, PAB.

Whilst this may not reverse the right to refuse admission, it may resolve the issue over the remaining 2000 balance.

There are plenty of other places to play, most with better terms than Gaming Club.

I ditched all the Digimedia casinos last year over the 10 day pending period they introduced, and implemented on 5 of 6 of my last half dozen withdrawals. I too have found plenty of places to play that only have a 24 or 48 hour pending period, and many of the newest multi provider platform casinos pay the same day!
 
Gaming club wesite say they have " super fast cashout"
Truth is far from that, i make withdrawal almost 2 weeks ago and still waiting my money... Zzzz
Apologize but nothing explain why take so long. Support service dont answer or takes many days when they response.
 
Finally after 17 days i get my money out from Gaming Club.

During withdrawal process happen too many issues to be normal and forgiven.
First 1. they need some documents like everu casino but they never ask iand later say they have wrong contact details.
Second 2. They say they cannot cashout money to my mastercard (all other casino can!)
Third 3. They ask me to give some other way to withdrawal, i send my bank account detais after 26 minutes from them email and later they say at they never get my reply, my email just disappear? And they dont ask again just put money back to my account.
Fourth 4. When finally after 3 times i send my bank details by email and chat they put it wrong on my casino account. When i go make withdrwal again i notice at details is wrong (miss one number)and still have to ask and fix it.

I end of all casino rep Andrew never answer my PM when i ask help about process..

We all make mistakes but some how i feel this what happen to me is not normal level.

Now stay far far away this place.
 
I personally like this casino group overall. When I choose an MG casino this is it. Im fine waiting 48 hours for my cashout to be processed which is what I always wait.

I have ok luck here much better than RTG casinos overall. (well clubworld to be specific)

The staff are friendly.

I always get paid.

I get good play time.


Only thing that might hinder people is the bonuses suck. Im not a bonus player so I dont care but if I was I wouldnt be a fan of the 50x wagering and small bonuses like 20% etc. And they rarely if ever offer you free spins or freebies. I took a break for a year and I never had any enticing emails to come back.

They tried to give me a 100% welcome back match when I did return. I didnt bother with it.

Recently I won a couple hundred bucks...cashed out and it was processed within a day or two.

Good casino.

And im very surprised someone had to wait 17 days. In my opinion there must have been a reason for it because they have never done that to me. And ive cashed out alot and am a winning player

JameThai said:
Finally after 17 days i get my money out from Gaming Club.

During withdrawal process happen too many issues to be normal and forgiven.
First 1. they need some documents like everu casino but they never ask iand later say they have wrong contact details.
Second 2. They say they cannot cashout money to my mastercard (all other casino can!)
Third 3. They ask me to give some other way to withdrawal, i send my bank account detais after 26 minutes from them email and later they say at they never get my reply, my email just disappear? And they dont ask again just put money back to my account.
Fourth 4. When finally after 3 times i send my bank details by email and chat they put it wrong on my casino account. When i go make withdrwal again i notice at details is wrong (miss one number)and still have to ask and fix it.

I end of all casino rep Andrew never answer my PM when i ask help about process..

We all make mistakes but some how i feel this what happen to me is not normal level.

Now stay far far away this place.
Click to expand...

Not every casino cashes out to your credit card.



Id like to hear from the rep on this persons post. My dealings have been wonderful with this casino over the years. Id like to see if this is all actually true. Because if it is...it must be a very rare case. I find it strange.

Im not saying this casino goes above and beyond to please their players because they dont. They simply pay out at an acceptable time, dont bother, spam or call me and have live chat 24/7. Im easily pleased I guess but this is all I ask of a casino. To get paid and not spammed lol

Rep, care to comment on this?
 

Similar threads

B
Payment Complaint Slotastic Casino is stalling on a $2,000 withdrawal with arbitrary rules around maximum withdrawals and KYC
Replies
4
Views
361
teckiwi
T
kujis
Complaint about Golden Reef's automated support
Replies
4
Views
1K
kujis
kujis
B
Issue With Deposits not Crediting at Videoslots!
Replies
12
Views
1K
Ninnuu87
N
JkG
Leovegas banned me after a large win!
Replies
12
Views
6K
mcgameboy
mcgameboy
A
21casino refuse to pay out 20k
Replies
16
Views
4K
nfehily
N

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top