Gamebookers.com false advertising

DOA

Dormant account
Joined
Sep 15, 2005
Location
Sweden
Hi

I sign up on gamebookers.com planing to take advantage of their sign up bonus of 50% up to 100EUR. I deposited 142 which is equal to 200EUR.
But i never got any bonus, mailed support and got an answer today.
They told me that they had/are having technical problems and that I could not get the bonus. However they tried to please me by giving me a "small bonus" of 5. I really hope that I don't have to wager these.
If they can add a "small bonus" to my account, why can't they add the full amount of the bonus..

So what can I do? Demand the full bonus?

Thanks in advance
Simon
 

chrissywaddle

Dormant account
Joined
Sep 11, 2005
Location
UK
Had exactly the same problem and got this reply.

Thank you for your feedback.

Unfortunately, we would have to inform you that as of 14:00 CET, 12/9/2005 our GBP Casino promotion was discontinued. As your first Casino transaction was executed at 23:55 CET 12/9/2005 the Casino bonus wasn't credited to your Casino balance. Casino bonuses are credited automatically to customers who buy Casino chips for the first time and is also available only for casino gaming. Therefore, it would be physically impossible to credit you another bonus of this kind for Casino gaming.

We sincerely apologize for this situation and any inconvenience or disillusionment it may have caused.

We hope you would not find this information disappointing and would also like to use this opportunity to wish you much fun and the best of luck in your future utilization of our gaming services!

Sincerest regards,

service @ gamebookers


Even though I did join and deposit before this, I didnt play until after the football
 

scrollock

Dormant account
Joined
Feb 4, 2005
Location
boro, uk
chrissywaddle said:
Had exactly the same problem and got this reply.

Thank you for your feedback.

Unfortunately, we would have to inform you that as of 14:00 CET, 12/9/2005 our GBP Casino promotion was discontinued. As your first Casino transaction was executed at 23:55 CET 12/9/2005 the Casino bonus wasn't credited to your Casino balance. Casino bonuses are credited automatically to customers who buy Casino chips for the first time and is also available only for casino gaming. Therefore, it would be physically impossible to credit you another bonus of this kind for Casino gaming.

We sincerely apologize for this situation and any inconvenience or disillusionment it may have caused.

We hope you would not find this information disappointing and would also like to use this opportunity to wish you much fun and the best of luck in your future utilization of our gaming services!

Sincerest regards,

service @ gamebookers


Even though I did join and deposit before this, I didnt play until after the football
it sounds like your having a lot of bonus issues at the moment, not to mention that you seem to be opening up a lot of accounts.
 

chrissywaddle

Dormant account
Joined
Sep 11, 2005
Location
UK
How many accounts do you have?
Is there a limit on the number you can have ?

Have you taken a dislike to me because you are from Middlesborough and Im a geordie legend :) :) :)
 

Bruce Hamilton

Dormant account
Joined
Jul 4, 2005
Location
USA
chrissywaddle said:
Even though I did join and deposit before this...
If you had joined Gamebookers and deposited before the football season, you had already received that promotion, right?
 

chrissywaddle

Dormant account
Joined
Sep 11, 2005
Location
UK
Bruse

I was refering to the time mentioned in the email. I joined that day but didnt play on the casino until after the football had fininshed that day. Nothing to do with the football season
 

Bruce Hamilton

Dormant account
Joined
Jul 4, 2005
Location
USA
I'd fight that decision... The attached screen shot was just taken, and it states that the promotion is available until the end of September. They owe you this one.
 
Last edited:

chrissywaddle

Dormant account
Joined
Sep 11, 2005
Location
UK
WOW

Cheers Bruce. Nice one. Will send them this and see what happens
 

chrissywaddle

Dormant account
Joined
Sep 11, 2005
Location
UK
Very pleased to say that Gamebookers have agrred to credit me the bonus. I cant post yhe email here as it has a confidentiality attached to it but i am pleased with the result.

Thanks to Bruce Hamilton :thumbsup:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I was about to say thanks for the tip-off!
Then I noticed the rather high x30 WR (How are we supposed to make a living off that? :( )
What software do they use / does it seem fair ?- anyone?
 

DOA

Dormant account
Joined
Sep 15, 2005
Location
Sweden
Just want to say that they credited my casino-account with another 100 after an angry mail. However, I found their Java based software a tad streaky. Lost the full amount 100 in 700-something wr with 3 a hand.

What are the odds of that happening?
 

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