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Gamebookers.com false advertising

Discussion in 'Online Casino and Poker Complaints - old section' started by DOA, Sep 15, 2005.

    Sep 15, 2005
  1. DOA

    DOA Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Hi

    I sign up on gamebookers.com planing to take advantage of their sign up bonus of 50% up to 100EUR. I deposited 142 which is equal to 200EUR.
    But i never got any bonus, mailed support and got an answer today.
    They told me that they had/are having technical problems and that I could not get the bonus. However they tried to please me by giving me a "small bonus" of 5. I really hope that I don't have to wager these.
    If they can add a "small bonus" to my account, why can't they add the full amount of the bonus..

    So what can I do? Demand the full bonus?

    Thanks in advance
    Simon
     
  2. Sep 15, 2005
  3. chrissywaddle

    chrissywaddle Dormant account

    Occupation:
    ?
    Location:
    UK
    Had exactly the same problem and got this reply.

    Thank you for your feedback.

    Unfortunately, we would have to inform you that as of 14:00 CET, 12/9/2005 our GBP Casino promotion was discontinued. As your first Casino transaction was executed at 23:55 CET 12/9/2005 the Casino bonus wasn't credited to your Casino balance. Casino bonuses are credited automatically to customers who buy Casino chips for the first time and is also available only for casino gaming. Therefore, it would be physically impossible to credit you another bonus of this kind for Casino gaming.

    We sincerely apologize for this situation and any inconvenience or disillusionment it may have caused.

    We hope you would not find this information disappointing and would also like to use this opportunity to wish you much fun and the best of luck in your future utilization of our gaming services!

    Sincerest regards,

    service @ gamebookers


    Even though I did join and deposit before this, I didnt play until after the football
     
  4. Sep 15, 2005
  5. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    it sounds like your having a lot of bonus issues at the moment, not to mention that you seem to be opening up a lot of accounts.
     
  6. Sep 15, 2005
  7. chrissywaddle

    chrissywaddle Dormant account

    Occupation:
    ?
    Location:
    UK
    How many accounts do you have?
    Is there a limit on the number you can have ?

    Have you taken a dislike to me because you are from Middlesborough and Im a geordie legend :) :) :)
     
  8. Sep 15, 2005
  9. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    no because chris waddle cost us a world cup
     
  10. Sep 15, 2005
  11. chrissywaddle

    chrissywaddle Dormant account

    Occupation:
    ?
    Location:
    UK
    Hmm, give you that one :thumbsup:
     
  12. Sep 15, 2005
  13. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    If you had joined Gamebookers and deposited before the football season, you had already received that promotion, right?
     
  14. Sep 15, 2005
  15. chrissywaddle

    chrissywaddle Dormant account

    Occupation:
    ?
    Location:
    UK
    Bruse

    I was refering to the time mentioned in the email. I joined that day but didnt play on the casino until after the football had fininshed that day. Nothing to do with the football season
     
  16. Sep 15, 2005
  17. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    I'd fight that decision... The attached screen shot was just taken, and it states that the promotion is available until the end of September. They owe you this one.
     
    Last edited: Oct 19, 2005
  18. Sep 15, 2005
  19. chrissywaddle

    chrissywaddle Dormant account

    Occupation:
    ?
    Location:
    UK
    WOW

    Cheers Bruce. Nice one. Will send them this and see what happens
     
  20. Sep 16, 2005
  21. chrissywaddle

    chrissywaddle Dormant account

    Occupation:
    ?
    Location:
    UK
    Very pleased to say that Gamebookers have agrred to credit me the bonus. I cant post yhe email here as it has a confidentiality attached to it but i am pleased with the result.

    Thanks to Bruce Hamilton :thumbsup:
     
  22. Sep 17, 2005
  23. Agamemnon

    Agamemnon Dormant account

    Excellent save Bruce :thumbsup:
     
  24. Sep 17, 2005
  25. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    Good of you Bruce.
     
  26. Sep 17, 2005
  27. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I was about to say thanks for the tip-off!
    Then I noticed the rather high x30 WR (How are we supposed to make a living off that? :( )
    What software do they use / does it seem fair ?- anyone?
     
  28. Sep 17, 2005
  29. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    You're most welcome, glad it worked out to your advantage.
    You make a living off bonuses? :eek2: :D :lolup:
     
  30. Sep 18, 2005
  31. DOA

    DOA Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Just want to say that they credited my casino-account with another 100 after an angry mail. However, I found their Java based software a tad streaky. Lost the full amount 100 in 700-something wr with 3 a hand.

    What are the odds of that happening?
     

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