Game freezing when triggered a bonus

Billy18

Newbie member
Joined
Aug 26, 2015
Location
Sunderland
Has anyone encountered a game freezing when a bonus has been triggered?

Currently on Betfair and have triggered bonus on great blue and no buttons are available to click or to start the bonus. Live help are telling me to just close / relaunch the game but surely as the bonus 'welcome screen' hasn't be launched, i'll just lose the bonus? Don't know what to do! gb.jpg
 

Billy18

Newbie member
Joined
Aug 26, 2015
Location
Sunderland
My experience is just refresh and 99% of the time the bonus is just sitting there waiting to play, or the data reloads to land same spin.

Just mark the time and date and copy the chat and see if it goes...you can always call up the log with a timestamp.


I need to be more trusting! Bonus launched fine afterwards. 23 free spins with 7x multiplier and ended up with a fairly disappointing £16! Decent multiplier I suppose for a 25p stake. Those stacked wilds never drop in the bonus on that game!
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I need to be more trusting! Bonus launched fine afterwards. 23 free spins with 7x multiplier and ended up with a fairly disappointing £16! Decent multiplier I suppose for a 25p stake. Those stacked wilds never drop in the bonus on that game!

You should talk to Jasminebed. IIRC her bonus round was somewhere around 25K :thumbsup:
 

Homicidal79

Dormant account
Joined
May 13, 2016
Location
Uk
Error after bonus

So was playing cat in vegas for over an hour, obviously it had my pants down, until finally it dropped in both bonuses together, i thought hurray finally. So it counts up 16 free spins and gives 4 sticky wilds, then boom, error and game closes, thinking no probs just re open game. So looks for the game and it cant be found. After ringing customer services they said theyve taken it down due to issues. 11 days later and still the game isn't available. All they said was we can give u some free spins and reverse the game resulting in my stake spin being returned. Pretty annoyed and hoping the game will return to play my 2 bonuses.
 

Homicidal79

Dormant account
Joined
May 13, 2016
Location
Uk
Error after bonus

One more thing, does anyone know if the game does come back will i be able to resume where i left off? And secondly what are the 2 bonuses like in terms of payout as I've never had them before, ultimately it took around 135 quid to get these bonuses so bit annoyed. Make matters worse customer services are pretty clueless saying well you werent guaranteed anything, hmmm 16 spins with 4 sticky wilds? Plus the other bonus after it, which I've read is 4 slots that give wins till they empty. But more insulting was to say oh we can give u 10 free spins to resolve the matter. Anyway ive sent a msg to the rep on here hopjng he can look into this, by the way it was coral casino.
 
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