Fortune Lounge BS Bonus Applied to Tie Up My Winnings

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
I deposit $50 to my 7 Sultans account. I notice a pop up-window had opened and expired when a Live Chat Support Person had mistakenly thought my QT deposit had failed. So I close that and I'm playing Js or B VP, struggling, under $15 so I jump to $2 bet and 1 coin and eventually I have over $500 in my balance and settle on 473.77 and leave the game. Then I notice that a $25 bonus has mysteriously attached itself to my balance. I cannot get Live Chat to initialize now that I want to use it so I telephone A.J. in support.

A.J. says that the bonus is the tail end of a multiple-month new account bonus. I first opened a 7 Sultans account in 1995 but it was closed due to inactivity and reopened after I inquired last year. I hadn't known I was going to get a bonus. He said I should have checked the website. What for? Even if I had see the bonus offers why should I thnk any of them applied to me after 5 years? And me being in the U.S.?And the $25 was nowhere in sight until I no longer needed it and now I have a 50x bonus or $775 WR on my entire balance. The bonus wasn't applied until I had a balance of over $400.

A.J. in support says its not a means to intentionally hamper my WD after I have won a considerable sum and that's why I had the option to waive the bonus. How does one waive a bonus one isn't expecting? By Live Support contacting the player BEFORE applying the bonus is the only way I know of my having any opportunity to waive it! Like THIS:

"Hello sir, did you know you have a bonus coming? I see that you are doing quite well without it so perhaps you may prefer to waive it at this time for the following reasons..."

Obviously,THAT'S what DID NOT happen, needless to say. So now I have a big effen WR over some BS bonus that should never have been applied to my balance in the first place. REAL CUTE FL!
 
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bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
kakata said:
dont play it...and PAB.

Well YEAH but A.J. was kind enough to point out that by the time I discovered I HAD a bonus and phoned support, I had already wagered $175 with it on video poker! My POINT: they STUCK me when my balance was gettin up there to avoid a big WD!! I had been playing $2 x 5 and $5 x 5 vp hands - had full houses dealt at $10 and $25 ($90 & $225 payouts, respectively) so of COURSE I didn't see when the bonus was applied. LOL

Yup what he said.

summon the rep here then b if no results

"Summon the rep..." :lolup: That's a good'un! Summon the FL rep! Like rubbin a lamp til a geniie pops out? You slay me!!

F alla that. I PLAYED the WR off! Now my balance is a lousey $79.31, I'm shutting down for now and gonna come back another day (before 5/28) with $24.31 more than I had originally deposited, at least, no thanks to the bonus! And nevermind that FL burned me for $400 Ima still kick their ASS!
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
Well YEAH but A.J. was kind enough to point out that by the time I discovered I HAD a bonus and phoned support, I had already wagered $175 with it on video poker! My POINT: they STUCK me when my balance was gettin up there to avoid a big WD!! I had been playing $2 x 5 and $5 x 5 vp hands - had full houses dealt at $10 and $25 ($90 & $225 payouts, respectively) so of COURSE I didn't see when the bonus was applied. LOL







"Summon the rep..." :lolup: That's a good'un! Summon the FL rep! Like rubbin a lamp til a geniie pops out? You slay me!!

. I PLAYED the WR off! Now my balance is a lousey $79.31, I'm shutting down for now and gonna come back another day (before 5/28) with $24.31 more than I had originally deposited, at least, no thanks to the bonus! And nevermind that FL burned me for $400 Ima still kick their ASS!


this 2 days ago bern , i have never missed a call out ------>

20th May 2010 Re: about the june first thing ,re internet gaming for usa player's
01:41 PM fortunelounge =last responce

Hi Rockycatt

Thank you for your PM.

We will be sending out mails to all our US players in the next 3 hours which will explain the situation to you and how it affects you.

In the meantime you can go to the following link that will also assist.





Regards

Wim
VP Operations
Fortune Lounge
__________________
fortunelounge
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
this 2 days ago bern , i have never missed a call out ------>

20th May 2010 Re: about the june first thing ,re internet gaming for usa player's
01:41 PM fortunelounge =last responce

Hi Rockycatt

Thank you for your PM.

We will be sending out mails to all our US players in the next 3 hours which will explain the situation to you and how it affects you.

In the meantime you can go to the following link that will also assist.





Regards

Wim
VP Operations
Fortune Lounge
__________________
fortunelounge

NEVER, EVER have I had received any imput from any FL Rep, whether regarding email or to any post here, about any complaint I might have had in over 5 years. Not even these:

https://www.casinomeister.com/forum...as-own-affiliate-for-spamming-purposes.26137/

https://www.casinomeister.com/forums/threads/2-great-reasons-why-fl-in-rogue-section.21270/

If there's a post by a FL rep in the first thread, it's in reply to someone else's post and doesn't mention or reference me.

Sides, I played on the bonus after it was applied, so, by then, it was a moot point, right? And I didn't know there were any reps for any casinos outside of phoning or emailing the casinos through normal channels in 2006. Dont know why I dint. Jes ignernt, I reckin.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
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Location
Los Angeles
For the record, 7 Sultans didn't exist in 1995. It opened in 2001 if I am not mistaken.

Good eye spearmaster! Sharp as a motzo ball too, I might add! I mispoke! I meant 2005. Probably wouldn't a run so hot on my sx365 16Mgz pc in those days anyhoo! :lolup:
 
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Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Casinos should NEVER just stick a bonus into a players account while they're playing ... they must let you know... one of those irritating flyouts would do, as long as you must click 'accept' or 'decline' before the bonus is added.

'Sneaky' bonuses are a DISservice to players, IMO.
 

Dominka

Dormant account
Joined
Feb 25, 2008
Location
Split / Zagreb
Casinos should NEVER just stick a bonus into a players account while they're playing ... they must let you know... one of those irritating flyouts would do, as long as you must click 'accept' or 'decline' before the bonus is added.

'Sneaky' bonuses are a DISservice to players, IMO.

You get those irritating flyouts when you don't want them all the time... But when they should be used, they're nowhere to be found! :D
I agree with Mousey, dropping something into your account mid-play that all of a sudden binds you somehow is simply too easy to miss. Pop up with accept/decline would be mandatory, the only way that makes sense.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
well dont i get a thak you i was puting time in to help my friend bern :p

Which freind is that, rock? Ooooh, I see - your friend, bern!

LOL! How many "thanks" do you need in one day, anyhow, rock? (see post #4)

Mousey said:
'Sneaky' bonuses are a DISservice to players, IMO.

Yeah and how many MG sites have been crediting bonuses immediately upon deposit and for how long??? FL just stuck with the "we don't credit bonuses for several hours" by choice and for obvious reasons, IMO.

Dominka said:
You get those irritating flyouts when you don't want them all the time... But when they should be used, they're nowhere to be found!
I agree with Mousey, dropping something into your account mid-play that all of a sudden binds you somehow is simply too easy to miss. Pop up with accept/decline would be mandatory, the only way that makes sense.

Thank you! And do you know how I open Live Chat at any Fortune Lounge casino? Well, I'm going to tell you: I go to the Banking page where I initiate a QT deposit for way more than I have in my QT account and as soon as it doesn't go through, guess what? You guessed it! Presto! Live Chat opens with some1 saying, "Aw, did widdle deposit not go thru? Me so sah-wee! Wet me hep widdle o you!", so I get Live Chat any time I want, instantly without having to mess around with no BS! Otherwise, I can't even get Live Chat to open at all. Just get "error - click here for details"
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
How I should a did it in the first place. Which is a shame in of itself, bein that's the case!
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
It looks like one of those situations that happens once in a blue moon and unfortunately it happened to you Bern.

The casino should have just removed the bonus when you called given the unusual circumstances. I would definitely have contacted Wim (FL Rep) who has always helped me out in the past - Im pretty sure he would have fixed it.

I'm not sure why you just gave up and played the WR out though when a PM or even a PAB might have saved you some major $$$...??. Doesnt seem like your usual MO.

However, I very much doubt the bonus was deliberately added to force you to bust out or make it harder to cashout. It appears the bonus was automatically triggered as part of your original signup promotion so I dont see how it could be considered 'trickery' by FL.

As I said its just one of those highly unusual situations which, I agree, could easily have been solved by just removing the bonus.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
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Location
Los Angeles
Point being this, specifically: Many MG groups are crediting bonuses, instantly upon deposits. That FL has opted to not employ this automatic bonus crediting, along with many other things, including but not limited to sending promotional emails and displaying promotional pages in their casino software for bonuses when the promotion has already been fulfilled at one of the sites within the group and is no longer available, IMO opinion, if not specifically designed to get over on the player, demonstrates a gross lack of due diligence on FLs part that the player gets a fair shake.

Even if I were to give FL the benefit of doubt in reagards to intentionally snaring players into unwanted bonuses with high WRs or depositing upon seeing what appear to be a valid, ongoing bonus offers when, in fact, that offer is void, that these mechanisms are in place, still, today, is a still a stiff slap in the face to their customers. And that's bad enough. And from the numerous posts in this forum which have, repeatedly, called attention to these very issues going back as far as I can remember, FLs inaction in these matters can only be interpreted to mean, "f the players!"

@ Nifty29, no offense, but are you a casino affiliate? More specifically an affiliate of FL? I don't mean anything by that other than this forum doesn't identify members who are affiliates, as I definitely think it should, (for example next to their avatar under their handle - "Online Casino Affiliate" vs "Senior Member, etc.") so it's difficult for me to ever know who I am replying to or what their motivation may, actually, be.
 

luckydabberbingo

Experienced Member
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Location
In A shoe
I am an affiliate but been playing at fortune for many year.I get an email every Wednesday as do most players i suspect that gives you a % of your next deposit.I usually get offer 30% up to $800.I don't think the support people stuff a players account with a bonus when you do a withdraw ,likely you deposited and was eligible for a bonus and it was applied to your acct automatically.Don't think they or any casino has the man power to manually process bonuses.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
@ Nifty29, no offense, but are you a casino affiliate? More specifically an affiliate of FL? I don't mean anything by that other than this forum doesn't identify members who are affiliates, as I definitely think it should, (for example next to their avatar under their handle - "Online Casino Affiliate" vs "Senior Member, etc.") so it's difficult for me to ever know who I am replying to or what their motivation may, actually, be.

Fair enough.

The answers to your questions are 'no' and 'no'.

I know what you're getting at, as I see all the time where affiliates of certain casinos/brands chime in and try to trivialise player views or complaints and it annoys me too. Any affiliate with an ounce of decency would always be open to the possibility they are backing the wrong horse - but almost everyday here at CM you will see the self-promoters taking the opportunity to fluff their feathers and defend unacceptable behaviour by the casinos they advertise. Some of the Rival affiliates are a prime example....but thats for another thread on a another day.

I know its annoying Bern, but my past experience of 6 years with FL is that they dont go out of their way to make things difficult or do anything dodgy to prevent a player winning. It might be a case of imcompetence in regards to the pop-up bonus offer issue (although that was Belle Rock no?) and not just removing the bonus in your situation, but deliberate rogue behaviour?.....IMO very unlikely.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Fair enough.

The answers to your questions are 'no' and 'no'.
....

Not deliberate? OK. A scheduled bonus? That's their claim and even though I've had a 7 Sultans account since 2005, they closed it for inactivity, reopened it when I started playing FL again, and have been bonusing me on the 1st deposit of each month - an ongoing new account promo consisting of 6 months of 1st deposit of each month deposit bonuses, even if I skip a few months, so that it stretches to 9 or 10 months, fine!

But they still manage to pop up a Live Chat no matter how many times I intentionally fail a deposit either by putting in a deposit amount way over what's on my pre-paid debit card or choosing an eWallet deposit when my eWallet is empty. That they credit bonuses, in the middle of game play, has always stuck in my craw. Playtech support used to "pop up" in the middle of play to pitch a bonus for an additional deposit. I'd say, "I'f I were playing this slot in a B/M casino, would you run out from behind the cashier's cage to jump between me and the slot I was playing to pitch me this BS?"

But if FL did that to see if I still wanted a deposit match bonus that could only hinder me, after the need had evaporated, more than an hour after I deposited, that kind of interruption I could appreciate. Rogue? NO. Deliberately dodgey? Ok. Not even. Total disregard for WTF I may happen to be going through? Abso-fkn-lutely!!!
 

Deeplay

New World Order
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The biG Eu
This is one the annoying things about the FL group how the bonsues are never credited instantly. I used to play there alot - was Vip, and this caught me out a few times. At least 4 or 5 times it took around 10 hours for a bonus to credit. I do know you have to opt into the bonus but its easy to forget you have a bonus attatched if making lots of small deposits. And (slight de-rail ) for the most part FL bonuses suck 20% up to 100 or 150 etc usless. I did actually get a good offer this past week 120% up to £1000 as I aint played there in ages , they seem to offer bigger n bigger bonuses when you stop playing. But even though its a good offer, as they no longer flush - I no longer deposit. One of my own private no terms n cons :cool:

I can say though they never credited me a bonus that i did not opt into mid play. And if they have done this its pretty crap in my view
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Wall Street's Infamous Toxic Derivatives Inspire Fortune Lounge's New Sign-Up Offers

This is one the annoying things about the FL group how the bonsues are never credited instantly. I used to play there alot - was Vip, and this caught me out a few times. At least 4 or 5 times it took around 10 hours for a bonus to credit. I do know you have to opt into the bonus but its easy to forget you have a bonus attatched if making lots of small deposits. And (slight de-rail ) for the most part FL bonuses suck 20% up to 100 or 150 etc usless. I did actually get a good offer this past week 120% up to £1000 as I ain't played there in ages , they seem to offer bigger n bigger bonuses when you stop playing. But even though its a good offer, as they no longer flush - I no longer deposit. One of my own private no terms n cons :cool:

I can say though they never credited me a bonus that i did not opt into mid play. And if they have done this its pretty crap in my view

I think any bonus credited mid-play is crap! You know how many times I contacted FL support to ask, "Where the hell's my bonus, you cheap-no-bonus-creditin''- bastids!?!?" only to have it pointed out that the bonus was credited, mid-play, and had been dispatched to the netherworld of countless, other lost wagers, when I had never even known it had existed? Gotta be dozens. I get more satisfaction than that from a wet dream!

As I mentioned, they said this was a new sign up bonus offer, no opting in necessary BUT:

  • My original & Sultan's account was opened in 2005.
  • It had been closed for a year or two due to "inactivity."
  • When I found that FL would be willing to process WD's to my eWallet within minutes from my telephoning, I started rounding up my FL account #s and a VIP rep suggested I re-open the "closed" accounts using a throw-down UK addy which support would update with my US addy.
  • I was surprised to find that all of the re-opened accounts were eligible for the current "new sign-up" offers as advertised on the various sites' web pages. (Wah-Hoo!! Right? Read on.) All but one consisted of the usual "Free Play" shticks or "No Deposit Bonuses" or "Match Deposit Bonus" offers. I never bothered looking at the offers at the websites as I hadn't thought that I would actually be eligible for any of them.
  • As far as I was concerned, since I had previously held accounts at all of these sites, I was just there to download the software. After installing the software and registering was when I realized that I was going to get the sign-up deals - cuz there they were! And since I was a FLOG (Fortune Lounge Original Gangsta) - what could I need to know form going back and reading bonus terms? I was just gonna play slots as long as I was in promotional play and keep my bets under 1% of my balance. What could go wrong? And nothing did...directly!
  • What I didn't know, and would never have anticipated in a million years, was that the confusing maze of bundled bonuses, some requiring one to opt into and some automatic, theoretically spanning a period of 7 months or longer, which comprised 7 Sultan's new sign-up offer, more closely resembled an instrument of Wall Street's now infamous practice of trading in mortgage backed, toxic derivatives than any FL offer I've ever seen!*
  • I was half shocked/half amused to read that my bonus deal consisted of three consecutive match deposits, each requiring one to opt into to activate plus six additional match deposit bonuses on the first deposit of each month - automatically credited with no opt-in necessary! (WTF?!?)* OK, I am sure I was aware of the first 100% bonus of $200 matching my $$200 deposit in 12/09, but by last week I certainly had forgotten all about it when I deposit $50.
  • Here are the wacky, wacky details, which, I wouldn't be surprised to learn, had been conceived by a moonlighting Goldman-Sachs security analyst:*

    Welcome to 7 Sultans Casino! We're offering all new customers 9 fantastic deposit match bonuses, totaling €1000 in bonuses!

    Make your first Deposit at 7 Sultans and we will match your first deposit with 100% up to $200 FREE

    Make your second deposit at 7 Sultans and we will match your second deposit with 25% up to $125 FREE

    Make your third deposit at 7 Sultans and we will match your third deposit with 50% up to $75 FREE

    In addition, you will be eligible to receive 6 Monthly Purchase Match Bonuses of 50% on your first deposit in a month, up to $100 free per month. That's a total of $600 Free. The 6 Monthly Bonuses are automatically credited to your casino account when you make your first deposit in each new month.

    To claim any one of the first 3 bonuses click the associated 'Claim Bonus' button inside the Casino.
  • According to the audit of my 7 Sultans account since it's inception, offered by A.J. of FL support and accepted by myself as the path of least resistance, I obviously opted into the first bonus.
  • Curiously, according to FL's own audit, (see below) my second and third deposits of $50 each made on the same day and the same session as my first, ill-fated $200 bonused deposit received no match bonuses!(and 4th & 5th, needless to say! lol) Curiouser still, a
    You do not have permission to view link Log in or register now.
    which is not a deposit by any stretch of the imagination, but a bonus generated internally by FL upon a notification email sent from GoneGambling.com triggered a deposit match being credited. The bonus was $15 and the match bonus on the bonus!?! :lolup: was $10. Now that's a 75% bonus. But there was no 75% bonus in the deal. But there were two un-fulfilled bonuses consisting of a the 25% second deposit bonus plus the 50% third deposit bonus - PRESTO-CHANGE-O!!! All of FL's obligations met!!! My ass they are! The way I figure, FL owes me a bonus amount of $65!!!*


  • And the rest, as you have read, is history.

*Everything in bold face is part of a revelation arriving as a result of composing this post and referring to the 7 Sultan's audit, FL emailed me.

The table, below, is the audit of my "new" 7 Sultans account from its inception up to and including the bogus bonus on a bonus fiasco.

Edit: Thought I might as well add the email to FL inspired by my analysis of the audit.
 
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bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
FL's reply to my email (see my previous post):

"Hi William,

Thank you for contacting the Support Desk.

I have had a look for you on my end and just to clarify for you William, the bonuses that you have received from us for your Gone Gambling requests were definitely not an attempt from the casino to not provide you the bonuses for MPM Stage offer 2 and 3. I have had a look for you and I can advise that the only reason why you never received these bonuses is that you simply never claimed the bonus offers from the casino.

If you go to the casino website and you go to Claim Bonus you will be able to redeem the 25% as well as the 50% bonuses for the 2nd and the 3rd bonus round for your 7Sultans account. All you need to do is use the following codes to redeem this to the account. For the 25% match bonus you need to use 25Match and for the 50% bonus you use 50Match.

If in any case you are not able to redeem the bonuses to your account please contact us directly and we will manually credit these bonuses to your account for you..

Please note that as these bonuses are based on the 2nd and 3rd deposits to your account I can advise that these deposits were both an amount of $50 that was accepted. In this case the bonuses that you are eligible to redeem are 25% of $50 which is $12.50 and 50% of $50 which is $25.

I hope that I have been able to clarify this matter for you.

If you need any further information please do not hesitate to contact us here at the Poker Support we offer support Mon – Sun 24 hours 365 days a year! So feel free to contact us at any time. You can also e-mail us on Support@casinodesk.com if you need to contact us via e-mail.

Please contact us again, should you have any further queries.

I thank you for your time and patience in this regard.

Kind regards

Ben
Casino Desk"


Well, all I gotta say is:

  • OK so you can't add a 25% bonus to a 50% bonus and come up with a 75% bonus. I knew that!
  • And OK so FL didn't conspire to substitute my bonuses on my 2nd and 3rd deposits for a combined one on just a $15 bonus - well I figured it was just a automatic thingy done by the software, any-ol-how!
  • But I still say that the 7 Sultans sign-up offer was concocted by a moonlighting Goldman-Sachs securities analyst - whatever the reason!! :lolup:

:oops:
 
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