- Joined
- Jan 30, 2006
- Location
- Los Angeles
I deposit $50 to my 7 Sultans account. I notice a pop up-window had opened and expired when a Live Chat Support Person had mistakenly thought my QT deposit had failed. So I close that and I'm playing Js or B VP, struggling, under $15 so I jump to $2 bet and 1 coin and eventually I have over $500 in my balance and settle on 473.77 and leave the game. Then I notice that a $25 bonus has mysteriously attached itself to my balance. I cannot get Live Chat to initialize now that I want to use it so I telephone A.J. in support.
A.J. says that the bonus is the tail end of a multiple-month new account bonus. I first opened a 7 Sultans account in 1995 but it was closed due to inactivity and reopened after I inquired last year. I hadn't known I was going to get a bonus. He said I should have checked the website. What for? Even if I had see the bonus offers why should I thnk any of them applied to me after 5 years? And me being in the U.S.?And the $25 was nowhere in sight until I no longer needed it and now I have a 50x bonus or $775 WR on my entire balance. The bonus wasn't applied until I had a balance of over $400.
A.J. in support says its not a means to intentionally hamper my WD after I have won a considerable sum and that's why I had the option to waive the bonus. How does one waive a bonus one isn't expecting? By Live Support contacting the player BEFORE applying the bonus is the only way I know of my having any opportunity to waive it! Like THIS:
"Hello sir, did you know you have a bonus coming? I see that you are doing quite well without it so perhaps you may prefer to waive it at this time for the following reasons..."
Obviously,THAT'S what DID NOT happen, needless to say. So now I have a big effen WR over some BS bonus that should never have been applied to my balance in the first place. REAL CUTE FL!
A.J. says that the bonus is the tail end of a multiple-month new account bonus. I first opened a 7 Sultans account in 1995 but it was closed due to inactivity and reopened after I inquired last year. I hadn't known I was going to get a bonus. He said I should have checked the website. What for? Even if I had see the bonus offers why should I thnk any of them applied to me after 5 years? And me being in the U.S.?And the $25 was nowhere in sight until I no longer needed it and now I have a 50x bonus or $775 WR on my entire balance. The bonus wasn't applied until I had a balance of over $400.
A.J. in support says its not a means to intentionally hamper my WD after I have won a considerable sum and that's why I had the option to waive the bonus. How does one waive a bonus one isn't expecting? By Live Support contacting the player BEFORE applying the bonus is the only way I know of my having any opportunity to waive it! Like THIS:
"Hello sir, did you know you have a bonus coming? I see that you are doing quite well without it so perhaps you may prefer to waive it at this time for the following reasons..."
Obviously,THAT'S what DID NOT happen, needless to say. So now I have a big effen WR over some BS bonus that should never have been applied to my balance in the first place. REAL CUTE FL!
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