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Experience at Club Gold Casino

Discussion in 'Online Casinos' started by asadzareef89, Sep 10, 2013.

    Sep 10, 2013
  1. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    I would like to start by telling everyone I did not like this casino just because of the Massive WR and a few angry forum members here. Few weeks back on another forum here their Rep and Manager Dino G stated that has changed and I should give it a try for myself.

    Still sceptic I did not but after having a really bad run of luck at another PT I play at I decided to give them a try just because they have massive bonuses and I would get a good playtime if nothing else so made a small deposit of 20 and started playing. Had 4-5 hours of fun with that. Few decent hits but busted out in the end trying to complete the WR which wasn't that High TBH considering it was a 400% DB so 30WR is pretty acceptable as its the standard everywhere these days.

    Then few days after I deposited another small amount of 30 with bonus of 100-200%(Cant remember exact bonus i got) lost that fairly quickly but the 20 free chip lasted me 4 hours. Just the fact I was getting a lot of playtime for my deposits was satisfying after a year of empty spins at Omni.

    Then after 2 days deposited another 50 got 62.5 bonus and started playing. I was curious about the WR so when i contacted LH they told me the WR is only 16 D+B i was shocked as no other casino asks for less then 20x WR these days. Started real bad, got down to 70 from 112.5 when i started getting lucky and eventually got my Balance upto 563 after completing the WR. Requested a withdrawal for 500 as bonus was non redeemable

    I have really changed my mind about them and one of the reasons being the Customer Service they provide, I think they have the best Customer service among all the casinos I have played at. My emails are replied within minutes, live help is always on and they ring me to let me know of any updates regarding my question as soon as they have an update.

    Now I can't fault them as they have improved a lot, I dont mind casinos having small monthly withdrawal limits as to date my biggest withdrawal was 1759 so maybe for others that might be a problem but for me as I don't deposit Big huge amounts rather regular small deposits.

    I have read a few threads against them here but most have to do with someone breaking on of their terms and you should read and follow the terms if you are going to accept a bonus and if not sure ask live help as they are there 24/7.

    Even an accredited casino won't pay out if you broke their terms and conditions
     
    5 people like this.
  2. Sep 10, 2013
  3. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Great to hear your getting more play time and a nice big win. I've had my best luck at CG out of all Playtechs.

    Club Gold actually used to have 200% wagering free bonuses (which I won a big chunk off) but I think they had to stop giving them out. IMO players would break the T&Cs by playing progressives and then complain on the forums creating bad publicity. So I can understand the changes they made in their bonus system, they now allow for play on progressive on most of their bonuses. 30x WR on a 300% bonus is actually quite good.

    I dont mind the small monthly withdrawal limit as I'm a low roller. I just steer clear of progressives, would hate to win one on a small monthly withdrawal limit.

    The other thing I like is that lets say you do break the T&Cs and play the wrong slot by accident many cases I've read about CG has just increased WR other casinos (even some of the accredit ones) would use that as an excuse to confiscate your entire balance minus deposit (Inetbet comes to mind). IMO only increasing WR is pretty fair.

    I miss CG but they dont have an android app. Anyway great win and fingers crossed you get another :)
     
    2 people like this.
  4. Sep 10, 2013
  5. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Yes you are right and I was also amazed at how quick my withdrawal was processed within 6 hours of account verification
     
    1 person likes this.
  6. Sep 10, 2013
  7. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    My biggest problem with this casino is the time limit you have to meet the wagering requirements. They give you just 72 hours. So if I deposit 150 and get a 400% bonus that would give me a totaL of 750 dollars and I have to play through 19 times. That means 14,250.00 has to be played in just 72 hours. If you don't do it in 72 hours or less you will not be able to withdraw.
    I want to enjoy my games and not beforced into high bets to clear a bonus...or be forced to play long hours to get my wagering done in the time frame.

    Also they cap the amount you can win using the 400% at 2,000 dollars after they remove the bonus money. So if I get lucky and hit a huge win you are capped.

    Here are their words on this:
    "Wagering requirements: The sum of your first deposit plus the bonus οf 400% must be wagered at least 19 times within a period of 72 hours from the time of receiving the bonus in order for you to be eligible to request a withdrawal from your Player Account"

    "The maximum amount of winnings which may be withdrawn in relation to the 400% first deposit bonus is €/£/$2,000"

    and your second and third deposits using the bonus money are capped even lower at 1000.

    These terms have stopped me from depositing
     
    Last edited: Sep 10, 2013
    1 person likes this.
  8. Sep 10, 2013
  9. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Don't take these bonuses then, ask them to give you a different bonus, mainly daily bonus of 100% and ask them if they have a bonus without the restrictions u dont like

    Trust me their Live help is superb and will sort you out
     
    1 person likes this.
  10. Sep 11, 2013
  11. Dino G

    Dino G Dormant account webby

    Occupation:
    Casino Manager
    Location:
    Malta
    Feedback, Review and Change

    Hi Vegasbum,
    Thank you for your feedback.
    Following your comments and similar feedback we have received from a handful of players I have requested that the 72-hour limit be lifted.

    I am happy to let you know that this term has now been removed and the expiration of the 3 Welcome bonuses extends to 20 days for each allowing you to enjoy your gaming experience further with us.

    Furthermore I am also working on the current cap removal (5k in total) for the Welcome Package and although this might take more time, it is something that we will be implementing in the near future. Lowering the wagering requirements was just the first step of many to come.

    Best regards
    Dino G
    Club Gold Casino
     
    6 people like this.
  12. Sep 11, 2013
  13. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Great work Dino G

    You guys are awesome in customer service
     
  14. Sep 11, 2013
  15. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    Thanks Dino. I will now open an account!:)
     
  16. Sep 11, 2013
  17. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Just wanted to chime in with kudos for your support staff. 24/7 great live support, couldn't ask for better.

    Just wondering if there are changes to the period to wager other bonuses for existing accounts?
     
  18. Sep 11, 2013
  19. Dino G

    Dino G Dormant account webby

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Jasminebed,
    Thanks again for your kind words.
    The current wagering period for all other deposit bonuses is 20 days although we are considering to extend them to 60. Other free promotions like the weekly Goldrush have more brief periods depending on the theme.
    Best regards,
    Dino G
     
    1 person likes this.
  20. Sep 13, 2013
  21. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    I tried out your casino today and my feeling is fine. Support is great, I got the 400% bonus but I just have 72 hours to play through, well it`s weekend and it will be no problem for me. but for sure, 72 hours, not 20 days. I just want to say it to you Dino. On the other hand I feel good in this casino. Had a little problem with my first deposit (made it twice) but support told me to say it with my second deposit and all will be ok for me. Well that`s customer friendly. Up to now I would say: thumps up:)

    Greetings
     
  22. Sep 13, 2013
  23. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    You have 20 days to play through. I checked with support as well and they told me 20 days.
     
  24. Sep 14, 2013
  25. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Hi Vegas
    you are right.:lolup::lolup:
     
    1 person likes this.
  26. Sep 14, 2013
  27. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Little update:
    Online support is really friendly and competent.
    My gameplay is not too bad, had 900 Euros yesterday (600 as bonus) and had luck with Blackjack, up to 1700.
    Today I played the whole day and was really out of luck in slots, played me back to 900 and then it worked better for me and I went to 1300 with slots. Changed then to Blackjack Surrender and had some luck and now I have 1650. But 10000 to wager:cool:, but I have a very good feeling with this casino, equal I win or loose.

    Greetings
     
  28. Sep 14, 2013
  29. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Good luck completing the wagerings as Playtech slots aren't as high variance as MG so you have a better chance of cashing out something as I did. Congrats on win and good luck
     
  30. Sep 15, 2013
  31. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    played a few times at club cold

    my review made about 4 deposits and got very little all the times never a cash-out and i like to play on bonus as im a low roller basically the requirements are different for branded marvel jackpot compared to the other slots and 80 times for marvel is abit of a joke where other playtech i have played have the same wagering for all slots i would prob return if it was all 25 times wagering for all slots until then im giving it a miss not Evan worth re-downloading for the free 5 aud they keep offering me lol also had a issue with contact i had a rep call make me a offer and i kindly said can i opt out of phone calls then 5 minutes later i receive another call from them i was not to happy i told the second caller i opted out of phone calls and he just hang up not Evan a sorry account updating just a rude hang up on a call that should not of Evan happened ........people are quite welcome to fix my grammar
     
  32. Sep 15, 2013
  33. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    That wagering is for bonuses in excess of 125% bonus i think as i played with 125% bonus and my wagering was 16x for all slots including progressives(marvel and others) and branded games and my best wins came on marvel slots

    so if you chat to live help and tell them you want a bonus that allows u 2 play all slots and wagering no more than 25x they might offer you a bonus like that

    Try their Live help as they are really helpful
     
  34. Sep 15, 2013
  35. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    IMO four deposits is not enough to form an opinion based on slots especially when your using a bonus which will stop you from cashing out a small win but could also help you get a big win. I've gone 50 deposits at a couple of other casinos without so much as an withdrawal. My advice is to stick with it.

    Try playing great blue and penguin vacation. Deposit small take a big bonus and bet more. That could net you a big win. Good luck :)
     
    1 person likes this.
  36. Sep 15, 2013
  37. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    reply

    it was more the told not to call then they did anyway twice thing just showed disrespect and yeh you need more than four deposits to check it out but the wagering is just not to my likening
     
  38. Sep 15, 2013
  39. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Next update:
    It was a hard day and now weekend finished. I played slot and lost a lot. From 1750 to 1450 and then I started BJ surrender. Well one deal kept me alive. I had 8/8 and the dealer had 9. It was a 100 bet and splitted. Next card for my 8 was a 3 and I doubled and next card was a 3:eek:. One 8 left, next was a 2 and I doubled. Next card was a 4:eek:. Then cards to the bank and I won, holy s***t, 800. My bankroll was now near 2000. Some spins Fantastic 4 and I had a little bit more luck. Up to 2500:). Now I have to spin 3100 with 2 Euros :eek2:. Really hard work. Would be better to make 4 Euro spins or not?

    Greetings
     

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