Back in October I played some rounds of Live Blackjack at a casino running evolution gaming software. On 3 October one round I was playing 3 seats, $100/seat. The option to hit didn't come up on my 11 on my first seat, the timer counted down and I was auto stood. The next card out was a 10, and the dealer turned his hard 13, (10 showing) into 21, winning all 3 hands.
I complained about this to the casino but evolution stated outright I was lying and that there was an option to hit, there were absolutely no problems on their end, end of story. I went back and forth with my casino a few times but against the word of evolution I unsurprisingly didn't get anywhere.
On 6 October, 3 days later the same thing happened, 3 seats $50/seat I was not given an option to hit on my first seat, my 10 stood, next card out was a 9, dealer had 17, (10 showing), I again lost all 3 seats. This time I took a screenshot, showing there was no choice.
At this point any reasonable company would say "OK our bad , there's clearly a glitch, we'll ask the casino to refund all money paid ($450) or we'll calculate the outcome of both game rounds based on the cards that would have come up. (probably $500-700)
Evolution completely ignored, or gave non-reponse responses any messages from the casino. Eventually, nearly 2 months later they told the casino to refund $50!, (just the stake for the one seat of 6 October, which was already a guaranteed $100 if they'd let me hit, they completely ignored 3 October.) The casino gave me $100 back, but evolution had clearly instructed only $50
After another complaint they still maintained that on the 3 of October I had been given the full range of options and I had chosen not to press anything, despite the fact that it's clearly identical to the glitch that happened 3 days later, I had immediately alerted the dealer and had never changed my version of events.
They have now asked for $100 to be refunded, so I am still $250 down as I spent $450, but the cards I had been dealt were looking good, if evolution hadn't glitched I would probably have made a profit as ?I would have made 21 on my first $100, the dealer would have probably not made 21, possibly busting for $600. I would make $100 on my first $50 bet and the distribution of cards would probably mean no bust for my other $50 bets. I expect I would have made at least $500 ($50 net profit), possibly more.
TLDR: Evolution create glitches, deny them and blame the player, talking to them is like hitting your head against the wall, and eventually they suggest refunds that are far too low.
See Related Threads:
I complained about this to the casino but evolution stated outright I was lying and that there was an option to hit, there were absolutely no problems on their end, end of story. I went back and forth with my casino a few times but against the word of evolution I unsurprisingly didn't get anywhere.
On 6 October, 3 days later the same thing happened, 3 seats $50/seat I was not given an option to hit on my first seat, my 10 stood, next card out was a 9, dealer had 17, (10 showing), I again lost all 3 seats. This time I took a screenshot, showing there was no choice.
At this point any reasonable company would say "OK our bad , there's clearly a glitch, we'll ask the casino to refund all money paid ($450) or we'll calculate the outcome of both game rounds based on the cards that would have come up. (probably $500-700)
Evolution completely ignored, or gave non-reponse responses any messages from the casino. Eventually, nearly 2 months later they told the casino to refund $50!, (just the stake for the one seat of 6 October, which was already a guaranteed $100 if they'd let me hit, they completely ignored 3 October.) The casino gave me $100 back, but evolution had clearly instructed only $50
After another complaint they still maintained that on the 3 of October I had been given the full range of options and I had chosen not to press anything, despite the fact that it's clearly identical to the glitch that happened 3 days later, I had immediately alerted the dealer and had never changed my version of events.
They have now asked for $100 to be refunded, so I am still $250 down as I spent $450, but the cards I had been dealt were looking good, if evolution hadn't glitched I would probably have made a profit as ?I would have made 21 on my first $100, the dealer would have probably not made 21, possibly busting for $600. I would make $100 on my first $50 bet and the distribution of cards would probably mean no bust for my other $50 bets. I expect I would have made at least $500 ($50 net profit), possibly more.
TLDR: Evolution create glitches, deny them and blame the player, talking to them is like hitting your head against the wall, and eventually they suggest refunds that are far too low.
See Related Threads:
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