Everest Casino - am I missing something or what?

[julester]

A Saturday morning whinge.

Sorry if this question has been answered before but...err...ehmm (clears throat)...how exactly are you supposed to contact customer support other than filling out that ridiculous on-line form?

Perhaps it's me. Have been trying to contact somebody for 48 hours (2 requests) regarding a cash out that hasn't hit my account yet. Received a really nice automated reply that my query is being dealt with...but still no response. OK, it's not an emergency but what if it was...???

Now it's 2008. I would have thought that a telephone number obviously located on their site would have been a start. Fairly basic but a start. Then, perhaps a live chat facility that actually works. Stretching it would a timely response to e-mails. Over here in the UK, they are struggling to put a small cafe on top of Mount Snowdon. Perhaps expecting the above in the Himalayas is a bit too much.

When will these guys (a generic name for the majority of these on-line jokers) realise that players expect the basics before anything else. Support that you can speak to, that will deal with your enquiry promptly and that will pay your winnings immediately without so much nonsense and fuss. Accredited or not, it's just simple bad management and lack of customer focus. Of course we all have good / bad experiences and it's those experiences that make us play at our favourite casinos. I am not talking about that...just the basics.

Anyway, whinge over. Going to make myself a camomile tea and relax.

J

 

[lauram]

I think there are a few players that have decide that we just wont play there for this reason. And yet there are a handful that like this casino group. Here is what i had to at least deal with. I deposited in everest on my second deposit they wouldnt allow through till they got docs from me fine. Sent them off and again and again. No email support back more so then a ticket number. As i tried to log into my account up came a pop up box if you like this casino try our other so i did. When i signed up with this group after my deposit 3 of them i was hit with banned as they had given me a auto bonus and then found out i had another account with everest. So the story goes on there is support now telling me more id so i sent it off now they want a copy of my click2pay accounts where i purchased from them and they wanted copies of my bank statements. Well that pushed me over the edge i would never forward them a copy of my bank statements. Email forget about it i just get ticket numbers phone calls never respond and we also had to pay the long distance on them. If you go into their website and use their forms from there that say they are secure as i did i got my virus scan telling me being read by a 3rd party. So i gave up closed all the accounts just wasnt worth it and when i asked to have them closed never got a response back on that either.
I liked the games and so on but for me to go through this was easier for me to take a bank loan out for a new car rather then join a casino that wont respond to you never mind if you happen to win how would you trust getting paid when all i see is a bunch of computer response back from this group.
good luck.
laura

 

[julester]

If it wasn't so serious....

...it would be laughable.

You can imagine the marketing launch discussions.

"So, shall we get a toll free number or perhaps a live chat facility?"

"What for?"

"Customers of course".

Silence. Deathly silence.

"Customers? What do you mean? For them to call us? Don't be stupid. They will be happy with a form that actually gives no information and an autorespond with a ticket number that we will deal with at some point".

"But, errm, what if they need to contact us urgently? Perhaps they are having trouble depositing cash with us or struggling with their cash outs, maybe they just want to find out more about us".

"They won't. We have good games and that's all that matters. It's funny, I had 400 e-mails last week asking for an autoplay facility to be added to our slots. Customers are fools. They don't know what they are talking about. You want us to actually speak to them? Are you crazy? Am I seriously paying you to come out with this sort of gargage?".

 

[Pred]

Pff ive been looking for like an hour for a email adress or phone number where I could reach this casino, only to find out that they dont have any.
Very annoying esspecially when your account has been permanently blocked without any reason and they do not respond to the stupid forms thing.

And there I always thought GV casinos were some of the better kind

 

[lauram]

This is the kind of thing i dealt with for over a month with this group
April 29, 2008 6:13:01 PM
Reply-to: assistance-1849559@ask-ibs.com


Dear xxx,

Thank you for your reply. An error slipped in our previous message
regarding your username. Please accept our apologies.

We have received the documents that you sent in order to verify your
information for your Casino Treasure account. In order to release your
account, we still need:

- The signed purchase authorization for your credit
with the credit card number on it. You will find this document on the
www.ask-ibs.com web site after you have entered your VID

- Screen shots of your Click2Pay account, clearly showing your name
and account number/email.

Again, we apologize for the mix-up with the names.

Kind regards,
Customer Care Team
~~~~~~~~~~~~~~

We are committed to providing you with never ending excitement and
fun. In order for us to better serve you and resolve this issue as
quickly as possible, please do not modify the subject line of this
message when you reply.

This is just of the casinos from this group I have emails over and over from them that arent even my account. Went so far as asking for copy of bank statement also
Try this email and see if you can get a response from them.

 

[Pred]

The banning of my account is a bigger problem for me right now. I pmed the GV rep here to get some clarification since they didn't provide me with any reason. Not sure I'll get an anwser tho since the rep hasnt been online since march. After a search I found out that i'm not the first with this problem.

 

[lauram]

Everest had closed my account also until i went to the website and sent them my docs after that it allowed me back in there.

 

[Pred]

Yes but I recieved this message:

"Thank you for your inquiry. Your account has been permanently blocked
by our Operations Department. There will be no further debits and/or
credits posted to your credit card or your preferred payment method and
thus no winnings will be paid out.

The decision is final and we consider the matter closed."

This was after I sent a message about the id verification where they asked for copies of credit card and credit card statement which I don't have. And its weird since I deposited using neteller.
I got this message at everest and imperial btw, which I played short after each other.

 

[Rusty]

I had a lot of trouble with this group some time back but recently reopened my account.
It is safe to say you are not missing anything by being locked out.
Stick to One or Two trusted MG sites.

 

[Pred]

It is safe to say you are not missing anything by being locked out.

I'm missing the money they owe me tho

 

[KasinoKing]

Yes but I recieved this message:

"Thank you for your inquiry. Your account has been permanently blocked
by our Operations Department. There will be no further debits and/or
credits posted to your credit card or your preferred payment method and
thus no winnings will be paid out.

The decision is final and we consider the matter closed."

This was after I sent a message about the id verification where they asked for copies of credit card and credit card statement which I don't have. And its weird since I deposited using neteller.
I got this message at everest and imperial btw, which I played short after each other.

Their T&C's say you can only claim one bonus across ALL GV casinos. You can probably 'get away with it' if there is some time between them, but if you claimed SUB's at both in a short period of time, my guess is that this is what has caused your problem.

If you think you have a genuine case of 'player abuse', don't forget this group are CM accredited - Pitch a Bitch!
That's what it's there for!

 

[Pred]

Yes I know. I am hoping to resolve this with the casino support. But if it doesn't work out I will do that.

And I think the rules were that you can claim 3 or 4 GV casino bonusses. At least thats what I thought. I didn't read about them only allowing 1 bonus on the whole network. But I'll check again.

But if that is the case they have no right whatsoever to keep my deposits..

 

[lauram]

I think max is on holidays. But you could always pab
https://www.casinomeister.com/player-arbitration-pab/
at least you will have a start on fighting this and max can read it when back.
I wish these casinos would get their act together. Seems more and more of them make it easier to deposit and then help us all if we win something cant get ahold of anyone of any answers back in emails or phone numbers that dont belong to them.

 

[shjcard]

Never played the Casino but have played Poker at this site. My opinion, for what it's worth, is that it has gone in the wrong direction with cash outs and lack of communication. That is why the players base at Poker is quite low.

 

[lauram]

Good luck with their rep on here i had attempted over and over to get a hold of anyone and no response. How i did finally get someone was i said i guess you leave me no choice you blocked one account and asked me to join your other casinos and i did and auto came a bonus wasnt like i asked for it then you locked me out. So email heading was close accounts. Soon as they got that from me there was some mail back and forth in the long run i just deleted casinos. As i said i dont mind id but copies of bank accounts and c2play just doesnt cut it for me.