A Saturday morning whinge.
Sorry if this question has been answered before but...err...ehmm (clears throat)...how exactly are you supposed to contact customer support other than filling out that ridiculous on-line form?
Perhaps it's me. Have been trying to contact somebody for 48 hours (2 requests) regarding a cash out that hasn't hit my account yet. Received a really nice automated reply that my query is being dealt with...but still no response. OK, it's not an emergency but what if it was...???
Now it's 2008. I would have thought that a telephone number obviously located on their site would have been a start. Fairly basic but a start. Then, perhaps a live chat facility that actually works. Stretching it would a timely response to e-mails. Over here in the UK, they are struggling to put a small cafe on top of Mount Snowdon. Perhaps expecting the above in the Himalayas is a bit too much.
When will these guys (a generic name for the majority of these on-line jokers) realise that players expect the basics before anything else. Support that you can speak to, that will deal with your enquiry promptly and that will pay your winnings immediately without so much nonsense and fuss. Accredited or not, it's just simple bad management and lack of customer focus. Of course we all have good / bad experiences and it's those experiences that make us play at our favourite casinos. I am not talking about that...just the basics.
Anyway, whinge over. Going to make myself a camomile tea and relax.
J
Sorry if this question has been answered before but...err...ehmm (clears throat)...how exactly are you supposed to contact customer support other than filling out that ridiculous on-line form?
Perhaps it's me. Have been trying to contact somebody for 48 hours (2 requests) regarding a cash out that hasn't hit my account yet. Received a really nice automated reply that my query is being dealt with...but still no response. OK, it's not an emergency but what if it was...???
Now it's 2008. I would have thought that a telephone number obviously located on their site would have been a start. Fairly basic but a start. Then, perhaps a live chat facility that actually works. Stretching it would a timely response to e-mails. Over here in the UK, they are struggling to put a small cafe on top of Mount Snowdon. Perhaps expecting the above in the Himalayas is a bit too much.
When will these guys (a generic name for the majority of these on-line jokers) realise that players expect the basics before anything else. Support that you can speak to, that will deal with your enquiry promptly and that will pay your winnings immediately without so much nonsense and fuss. Accredited or not, it's just simple bad management and lack of customer focus. Of course we all have good / bad experiences and it's those experiences that make us play at our favourite casinos. I am not talking about that...just the basics.
Anyway, whinge over. Going to make myself a camomile tea and relax.
J