Baptism by Fire Energy Casino - they want to come on board

[Jory]

I just noticed I've already received my withdrawal from Energy Casino of 600 directly to my bank account. Yesterday was a bank holiday here so I didn't think it was even possible to receive a payment so quickly as it usually takes minimum 3 working days. They also appear to have covered the charge as I received the full 600. Great service!

 

[Journeyman]

They are so fast I received my withdraw of €40 today before I even requested a withdraw.

 

[jjezebel37]

super fast withdrawals....loving the Novomatic games

 

[Journeyman]

Maybe useful to add:
Last weekend I made several Neteller deposits and one of them (€30) failed. This probably had to do with Neteller´s server being down for a while. I opened a chat with both Neteller and Energy Casino at the same time and I have to say both parties were very helpful taking their time to attend me in the live chat for about 40 minutes.

Just after the weekend I received an email from both and the problem was solved. My €30 was in my account and I received a €20 no deposit bonus.

 

[lotusch]

Ehm I can't play Novomatic slots?
Game is not available in your country....Like wtf?
I was always able to play them and now not anymore?

EDIT: Shame shit as with Quasargaming....Their system flags me as a UK player.
Not even gonna deal with this as it didn't matter at Quasargaming even after sending all the Whois and Ripe details from my IP which clearly states I use internet in Ireland,the country where I also live.
I live close to the Northern Irish border so apparently all Novomatic Slot casino's see me as a UK resident.


Bullcrap!!

 

[lotusch]

Shouldn't even matter?

About Us
EnergyCasino is the first online casino which provides games by the most reputable and world-famed games providers from the online (NetEnt, Microgaming) and offline (Greentube by Novomatic Group) realms.

Probe Investments Limited is the operator of EnergyCasino which is authorized to operate a remote casino under the Remote Operating Licence number: 000-039325-R-319309-001 issued by the UK Gambling Commission.

We are UK licensed and offer You a wide range of cutting edge instant Casino games powered by Greentube Technology, Net Entertainment and Microgaming. If you like famous and exciting games, our casino is the right choice for You! To extend your play, we have created fair and understandable Bonuses. Are You ready to feel Casino's energy?!

 

[Jory]

Following my €600 withdrawal from the sign up bonus, I thought I would go ahead and redeposit €60.

Of course I know I'm never gonna win another €600. No, I won €1200

Officially my luckiest casino.

 

[NorbertEnergy]

Ehm I can't play Novomatic slots?
Game is not available in your country....Like wtf?
I was always able to play them and now not anymore?

EDIT: Shame shit as with Quasargaming....Their system flags me as a UK player.
Not even gonna deal with this as it didn't matter at Quasargaming even after sending all the Whois and Ripe details from my IP which clearly states I use internet in Ireland,the country where I also live.
I live close to the Northern Irish border so apparently all Novomatic Slot casino's see me as a UK resident.


Bullcrap!!

Hi,

The UK licence does not automatically guarantees that all of the games could be played by the UK customers. I have checked in the system and your IP appears to be irish in our system. I suspect that the restriction was applied directly by the game provider. Please contact us via support and my colleagues will let you know what happened exactly.

Thanks

 

[Fjellsame]

In order to see detailed information about my deposits and withdrawals, i had to really dig deep to find a way.

A user friendly advice : Move the "Transactions" from the security help section to "My account"

 

[lotusch]

Hi,

The UK licence does not automatically guarantees that all of the games could be played by the UK customers. I have checked in the system and your IP appears to be irish in our system. I suspect that the restriction was applied directly by the game provider. Please contact us via support and my colleagues will let you know what happened exactly.

Thanks

Hi Norbert,ok will do thanks.
But why do they place this restriction?I am Irish resident and should be able to enjoy Novomatic slots?
Would love to continue play them at Energy.

On the other hand,I tested a small withdrawal yesterday as I did not withdraw at Energy yet and it was in my Skrill account within a few hours.
So if my Novo issues get fixed I defo will be back!

 

[miso]

Hi Norbert,ok will do thanks.
But why do they place this restriction?I am Irish resident and should be able to enjoy Novomatic slots?
Would love to continue play them at Energy.

On the other hand,I tested a small withdrawal yesterday as I did not withdraw at Energy yet and it was in my Skrill account within a few hours.
So if my Novo issues get fixed I defo will be back!

That's odd Lotusch, I was able to get my ass kicked by Book of Ra just yesterday evening. Hopefully Norbert can get you sorted, I don't think we are restricted territory.

 

[lotusch]

 

[NorbertEnergy]

View attachment 53639

Hi,

Sorry, yesterday I was out and I was not able to forward this to our IT team. Now, I did that and I will contact you via PM as soon as I will find out what is wrong around your account.

Thanks.

 

[PaaskeDenmark]

View attachment 53639

I am getting this at Casumo as well now

 

[NorbertEnergy]

I am getting this at Casumo as well now

Hi,

We offer our Novomatic games for more countries than they do. Irish players should be able to play on all of them, UK players can play too but there are some games from Greentube which are not available. I think the problem comes directly from the game provider, as soon as I will find out what is happening I will post here.

Cheers,
Norbert

 

[NorbertEnergy]

Shouldn't even matter?

Hi,

Our IT team said that Greentube automatically blocked you and not us. Today I will try to contact directly the game provider to ask them what is going on. When I will receive an answer I will send you a PM.

Thanks

 

[lotusch]

Hi,

Our IT team said that Greentube automatically blocked you and not us. Today I will try to contact directly the game provider to ask them what is going on. When I will receive an answer I will send you a PM.

Thanks

Thanks Norbert...
Much appreciated...

I don't know what happened as I could play Novomatic always but since a few months I am blocked to play them at Quasargaming and now also at Energy Casino... :-(
Like I said I live in Ireland and the market here is open for all slotproviders,no nasty regulations.

Looking forward to what they have to say.


Regards,

Mark.

 

[NorbertEnergy]

Thanks Norbert...
Much appreciated...

I don't know what happened as I could play Novomatic always but since a few months I am blocked to play them at Quasargaming and now also at Energy Casino... :-(
Like I said I live in Ireland and the market here is open for all slotproviders,no nasty regulations.

Looking forward to what they have to say.


Regards,

Mark.

Hi

Don't worry, we contacted them so it will be solved these days. Thanks for your patience.

 

[NorbertEnergy]

Thanks Norbert...
Much appreciated...

I don't know what happened as I could play Novomatic always but since a few months I am blocked to play them at Quasargaming and now also at Energy Casino... :-(
Like I said I live in Ireland and the market here is open for all slotproviders,no nasty regulations.

Looking forward to what they have to say.


Regards,

Mark.

Hi,

It seems that our system recognized your IP as IE but GT system recognized it as from UK . Tech reported that you should be able to access the Greentube games now. Good luck!

Cheers,

 

[lotusch]

Hi,

It seems that our system recognized your IP as IE but GT system recognized it as from UK . Tech reported that you should be able to access the Greentube games now. Good luck!

Cheers,

Awesome,will try it this weekend Norbert.
Thanks for your help!
Much appreciated!


Mark.

 

[snotter999]

i was about to sign up but t & cs says bonus not available to Australia!

 

[KasinoKing]

i was about to sign up but t & cs says bonus not available to Australia!

Even though it looks like you were given duff information (unless you use a Web-Wallet) - think yourself very lucky!
This is what their bonus terms say:

4. This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash are also excluded from this promotion for customers from Australia, Canada, Croatia, Greece, Portugal, Serbia, Romania and Hungary.

6. In order to redeem your First Deposit Bonus, you must wager 25 times the bonus and deposit amount (wagering requirements for customers from United Kingdom are 30 times deposit and bonus amount; Australia, Canada, Croatia, Greece, Portugal, Serbia and Romania x 40). For example, a deposit of £100 will result in a £100 bonus and you will receive a total amount of £200. You will be required to wager £200 x 25 = £5000 in the casino before you may cash out. To see your bonus and how much you need to wager go to “My account” and click on “Bonus balance - details".

I'm sure you wouldn't REALLY want to take a bonus with insane (D+B)x40 wagering when you can get MUCH better terms at 100's of other casinos.
I really don't know what Energy are thinking here - why don't they just say "No bonuses for anyone" - it would be much easier & quicker!

KK

 

[snotter999]

only got to the first bit of the terms and conditions
once i seen australians not allowed the casinomiester bonus i thought "stuff 'em"

looks like if i read further, i would have been even less inclined to bother!

 

[lotusch]

Hi Norbert,I can play Novo again.

Thanks for your help in this matter!

 

[NorbertEnergy]

only got to the first bit of the terms and conditions
once i seen australians not allowed the casinomiester bonus i thought "stuff 'em"

looks like if i read further, i would have been even less inclined to bother!

Hi,

The special CM Welcome bonus is not available for AU customers, but you can request our CM free no deposit bonus if you would like to test us. The general Welcome,Reload and Weekly bonus is available for you too but under different terms. I hope that one day we can include Australia into more special CM promotional offers.

Thanks

 

[NorbertEnergy]

Hi Norbert,I can play Novo again.

Thanks for your help in this matter!

Hi,

Great! I hope that there will be no other problems because of your IP from now on. In case something happen feel free to contact me or the support.

Good luck!

 

[Tirilej]

I have tried to play Invisible man at your casino but something strange are happening.

Every time I open the game my balance disappear. It goes invisible too

 

[NorbertEnergy]

I have tried to play Invisible man at your casino but something strange are happening.

Every time I open the game my balance disappear. It goes invisible too

Hi,

Most probably you still have bonus money won from Free Spins we credited earlier. Please check under "My Account" tab if its appears in a separate box.

"...all of your winnings from free spins, must be spent or wagered in order to be able to use your real money balance in NetEnt games. "



Edit: if you don't have NetEnt bonus money please pm me

 

[Tirilej]

Hi,

Most probably you still have bonus money won from Free Spins we credited earlier. Please check under "My Account" tab if its appears in a separate box.

"...all of your winnings from free spins, must be spent or wagered in order to be able to use your real money balance in NetEnt games. "



Edit: if you don't have NetEnt bonus money please pm me

I don't have any bonus money. Besides, isn't that game a NetEnt game anyway?

 

[coxwel]

Will players from germany be able to paly the novogames anytime soon?

 

[NorbertEnergy]

Will players from germany be able to paly the novogames anytime soon?

Hi,

I can't tell you anything regarding this. I am sure that our management will do anything possible to make Novo games available for German players too. If I will know more about this, I will contact you.

Thanks

 

[Journeyman]

Accredited for me!

I am (not yet) in any way affiliated with Energy Casino, but I dó really hope Energy Casino gets accredit here at Casinomeister.
I have nothing but good experiences with them in (which I believe are around) 2 and half years.

I am a regular. There are exceptional days when I deposit bigger (few hundred) but in general I am not a very big depositer and play around 3-4 days a week at this casino.

I have never had a problem with Energy Casino. Some minor issues and one deposit missing was taken very serious from the beginning with fast and satisfying results.

From the beginning withdraws almost has been almost instant. Support is great and fast either in chat as by email. I have a fantastic VIP Manager, named William who always takes the time for my questions and I am really very surprised to find on a regular basis some VERY nice no deposit bonuses between €10.00 and €50.00 Just play whatever you want. Wager requirements 10 times or 20 times. No max. cashout
I also received this kind of bonuses just after I have withdraw after a lucky day.



Every Monday I receive the 50% deposit bonus with a 20x playthrough (dep+bonus) and an extra 30% deposit bonus when I deposit wth Neteller.
Most weekends I see another 50% deposit bonus which I can us twice if I deposit with both Neteller and Credit Card. Double bonuses this way for me and always their almost immidiately processed withdraws.

Netent, Novomatic and Microgaming together in 1 casino with withdraws instantly in the pocket
I see some people seem to have bad luck depending on where they live. I really do hope this get solved for those people so they can enjoy this great place with full advantage.

Keep up the good work Energy Casino!

 

[datshowiwoll]

Really enjoyed playing at this casino, lots of games that run smoothly - really want the T-shirt!

 

[scook]

played their a few weeks had a couple off withdraws waiting for them 2 hit the bank only withdrew Friday ran smoothly almost got enough points for the zippo lighter

 

[muziq]

I am (not yet) in any way affiliated with Energy Casino, but I dó really hope Energy Casino gets accredit here at Casinomeister.
I have nothing but good experiences with them in (which I believe are around) 2 and half years.

I am a regular. There are exceptional days when I deposit bigger (few hundred) but in general I am not a very big depositer and play around 3-4 days a week at this casino.

I have never had a problem with Energy Casino. Some minor issues and one deposit missing was taken very serious from the beginning with fast and satisfying results.

From the beginning withdraws almost has been almost instant. Support is great and fast either in chat as by email. I have a fantastic VIP Manager, named William who always takes the time for my questions and I am really very surprised to find on a regular basis some VERY nice no deposit bonuses between €10.00 and €50.00 Just play whatever you want. Wager requirements 10 times or 20 times. No max. cashout
I also received this kind of bonuses just after I have withdraw after a lucky day.



Every Monday I receive the 50% deposit bonus with a 20x playthrough (dep+bonus) and an extra 30% deposit bonus when I deposit wth Neteller.
Most weekends I see another 50% deposit bonus which I can us twice if I deposit with both Neteller and Credit Card. Double bonuses this way for me and always their almost immidiately processed withdraws.

Netent, Novomatic and Microgaming together in 1 casino with withdraws instantly in the pocket
I see some people seem to have bad luck depending on where they live. I really do hope this get solved for those people so they can enjoy this great place with full advantage.

Keep up the good work Energy Casino!

hmm thats so nice .. i deposited 150 and rumpelwild spin ate it all in 15 mins with a .80 bet
i dont mind that i know that slot is like that ....

i didnt return becs i dont get any deposit offers as i can only use netller as deposit options
its nice that you get deposit bonus both ways .. i hope they gave it to other players too

 

[Journeyman]

I think indeed you will have to play a little bit more. You can always ask support tho. I also just had the normal deposit bonus. When I started to use Neteller I notified my VIP manager about it and they arranged a weekly Neteller deposit bonus too.

 

[NorbertEnergy]

Neteller & Skrill

Hi,

We are going to reintroduce e-Wallets for our general bonus offers (200€ WB + 200€ RB + 100€ Weekly B) this week for the following countries. The CasinoMeister special offer (250€ WB + Free Spins + 200€ RB + 100€ Weekly B) is still valid for Neteller and Skrill depositors.

• 
  Poland
  UK
  Netherlands
  Norway
  Hungary
  Sweden
  Finland,
  Germany
  Austria
  Czech Republic
  Malta
  Ireland
  Iceland
  Switzerland

I will post here when the IT team will finish to set it up.

Let me know if you have any questions.

 

[NorbertEnergy]

Hi,

We are going to reintroduce e-Wallets for our general bonus offers (200€ WB + 200€ RB + 100€ Weekly B) this week for the following countries. The CasinoMeister special offer (250€ WB + Free Spins + 200€ RB + 100€ Weekly B) is still valid for Neteller and Skrill depositors.

• 
  Poland
  UK
  Netherlands
  Norway
  Hungary
  Sweden
  Finland,
  Germany
  Austria
  Czech Republic
  Malta
  Ireland
  Iceland
  Switzerland

I will post here when the IT team will finish to set it up.

Let me know if you have any questions.

Hi all,

It is active now!

 

[hedgehok]

I hope I can finally give it to try to register on Sunday. After the review of journeyman I am looking forward to it.

 

[muziq]

hmm energy is not my luck place seems .. last week end deposit 150 rumpel wild spins @ .80 bet 20 mins no feture and lost

today 175 same slots @1 bet 2 feture paid less than 20 times bet in 30 mins ... busted

i dont deposit that many but seeing the high varaience of slot i thought its better to have a nice balance .. but still

saying bye for enrgy now dont have the enrgy ...

and it sad they dont give anything not even a deposit bonus as im deposting via neteller ...

and its not cool to give bonus to some ppl and not to some others who deposit via same method ...


what ever all the best for baptism of fire ...

 

[Tirilej]

and it sad they dont give anything not even a deposit bonus as im deposting via neteller ...

and its not cool to give bonus to some ppl and not to some others who deposit via same method ...

You never thought of reading a few posts back?
Maybe if you do that you see that what you posted wasn't the truth

 

[muziq]

You never thought of reading a few posts back?
Maybe if you do that you see that what you posted wasn't the truth

i didnt get what u mean ....

my country didnt fall on that list if that's what u mean
thats why i said its not a nice rule first to omitt a certain type of deposit method

then omitt a certain country from bonus .. they may have their rules....

 

[Tirilej]

i didnt get what u mean ....

my country didnt fall on that list if that's what u mean
thats why i said its not a nice rule first to omitt a certain type of deposit method

then omitt a certain country from bonus .. they may have their rules....

Sorry I thought you were from Germany but I guess you aren't.
It doesn't say in your profile so I just took a guess.

 

[muziq]

Sorry I thought you were from Germany but I guess you aren't.
It doesn't say in your profile so I just took a guess.

its ok sarah nothing to be sorry about

 

[Henchman]

No problems

is honest casino. No problems for mine

 

[hedgehok]

Wasn't able to win here but I like to layout and the very capable live-support.
I can not say anything about their withdrawals yet but I don't see any problems making another deposits there.
Games also running very smoothly which is not self-evident at the moment.

 

[Birdy84]

Loved playing here, no game problems support were good, withdrawal processed so quickly i almost couldn't believe it. They have a big enough choice of games to keep you entertained. Off first impresssion they are pretty much everything you look for in an online casino only slight criticism the wr is quite high compared to some of the similar outfits in the accredited section.

 

[Journeyman]

Although I play here for years now, I never noticed or paid attention to their tournaments which are quite nice.
You participate automatically if you play certain slots for real money and many prices to win. Like 50 places get paid and first gets €250.00
With a small nice win you are already sure of winning freespins becuase the first 50 players are getting paid

 

[Valhalla]

Energy Casino are great.
I've played here for months - made loads of withdrawals, all processed very quickly and in my bank account within a day or two.
The games all work properly, they have all my favourites which is a big plus. I've yet to have to contact support because I've had no problems whatsoever (which is great seeing as I've been a member for ages).

All in all, a fantastic all-round package. Can't fault them

 

[Wild Reels]

been playing here more recently just for the novomatic slots as a uk player they can be hard to find a good selection, more novos please