Baptism by Fire Energy Casino - they want to come on board

[spintee]

Very funny, Signed up & sent email of for free 5 and got it in about an hour, Good start until I logged on and its euro converted to £ so only £3.59 I cannot see how this is a special bonus along with 25x D&B wager

Than I open happy fruits to get a blank white screen,

 

[The Viking]

Very funny, Signed up & sent email of for free 5 and got it in about an hour, Good start until I logged on and its euro converted to £ so only £3.59 I cannot see how this is a special bonus along with 25x D&B wager

Than I open happy fruits to get a blank white screen,


View attachment 53312

If you scroll back to post 43 you see i had the same issue, funny enough was ok next day but just glad i wasnt the only one

 

[spintee]

If you scroll back to post 43 you see i had the same issue, funny enough was ok next day but just glad i wasnt the only one

Just tried it again and still the same, So I opened up I.E & loaded up fine, Only other games I have found not to work is lights & aliens, After a Google search for the later 2 with the error code than it said its my video card (again both work from I.E), I find this abit strange but thats the trouble with all this multi platform ect,

 

[NorbertEnergy]

Just tried it again and still the same, So I opened up I.E & loaded up fine, Only other games I have found not to work is lights & aliens, After a Google search for the later 2 with the error code than it said its my video card (again both work from I.E), I find this abit strange but thats the trouble with all this multi platform ect,

Hi,


I am so sad to read that you had problems with some of our games. One hour ago i had contacted our IT again and they informed me that there were no errors on our game servers in the last 12 hours. As I wrote in one of my posts, we rarely had errors with Novomatic games, usually the error appears on the side of our customers without any sign on our side. This is why its so hard for us to detect, but you can be sure that we investigate all of reports and if the error will persist please send to the support more screenshots.

The best what I can do is to suggest for you to update your Flash Player and your JAVA, delete cookies and try the games in multiple browsers. Please feel free to contact our support team if you need further assistance, you may rely directly this thread so the error will be investigated directly by our IT team.

The special CM bonus is better than our general WB offer. 25x D&B wager for UK players which is 30x in the standard offer, 5€ free to test the games and 250€ WB bonus available using e-Wallets instead of 200€ . Sure, if you open your account in GBP all the bonuses will be converted in your currency. I hope that one day you will use our special bonus and you will post your feedback! I wish you good luck, if there anything else I can help you with please contact me here or via PM.

Thank you

 

[spintee]

Thank you, I have tried on I Explore & worked fine, Well loaded up,

I might have a deposit today, I will have a look at my inbox to see what other offers are about as your bonus adds up to 50x wager when take into account D&B and that is pretty steep, I can understand that your not here to give away money but I also do not want to just give my money either,

I can understand from what I have read that you are a good site & signed up due to you having some games that my normal haunts do not have but as they are not working on my normal browser than I will weight the options up and try finding a fix,

But like Viking pointed out that it worked for him the next day?

Hi,


I am so sad to read that you had problems with some of our games. One hour ago i had contacted our IT again and they informed me that there were no errors on our game servers in the last 12 hours. As I wrote in one of my posts, we rarely had errors with Novomatic games, usually the error appears on the side of our customers without any sign on our side. This is why its so hard for us to detect, but you can be sure that we investigate all of reports and if the error will persist please send to the support more screenshots.

The best what I can do is to suggest for you to update your Flash Player and your JAVA, delete cookies and try the games in multiple browsers. Please feel free to contact our support team if you need further assistance, you may rely directly this thread so the error will be investigated directly by our IT team.

The special CM bonus is better than our general WB offer. 25x D&B wager for UK players which is 30x in the standard offer, 5€ free to test the games and 250€ WB bonus available using e-Wallets instead of 200€ . Sure, if you open your account in GBP all the bonuses will be converted in your currency. I hope that one day you will use our special bonus and you will post your feedback! I wish you good luck, if there anything else I can help you with please contact me here or via PM.

Thank you

 

[NorbertEnergy]

Thank you, I have tried on I Explore & worked fine, Well loaded up,

I might have a deposit today, I will have a look at my inbox to see what other offers are about as your bonus adds up to 50x wager when take into account D&B and that is pretty steep, I can understand that your not here to give away money but I also do not want to just give my money either,

I can understand from what I have read that you are a good site & signed up due to you having some games that my normal haunts do not have but as they are not working on my normal browser than I will weight the options up and try finding a fix,

But like Viking pointed out that it worked for him the next day?

Hi,

I know you are not happy about the 25x D&B, you can be sure that was not my decision. As you can see we already offer some extra for our CM players and in the future we will try to keep this line and add even more extra promotions.

After you will update the Flash Player and the JAVA please feel free to contact me to check if the problem still persist in your favorite browser, I am not sure why its not working for you but I will try to find out the reason.

Viking, had the same issue few days ago but all was fine at the next morning... I don't know if he updated or modified something in his system but we checked on our side and we did not modified anything because all was fine in our reports.

 

[spintee]

I personally have no quibbles what a casino decides to go with when comes to play through ect, What I can assure you s that if I was earning more cash than I would not even dream of taking a bonus, So would not even effect me, But as things stand I tend to take a bonus for extra play but at the same time at least think that I may have a chance to clear wager,

Now with the games that would not load, I have just updated my java (Thats all) & loaded up fine My flash ect is all built in so that updates daily anyway, I was way outdated on the java, That is the only thing I updated, I might give you a try after I checked my emails as its my relax day today and not deposited all weekend so itching to have a spin

Hi,

I know you are not happy about the 25x D&B, you can be sure that was not my decision. As you can see we already offer some extra for our CM players and in the future we will try to keep this line and add even more extra promotions.

After you will update the Flash Player and the JAVA please feel free to contact me to check if the problem still persist in your favorite browser, I am not sure why its not working for you but I will try to find out the reason.

Viking, had the same issue few days ago but all was fine at the next morning... I don't know if he updated or modified something in his system but we checked on our side and we did not modified anything because all was fine in our reports.

 

[spintee]

Very sorry but I find this out of order, As alot of regs on here will no my displeasure of live chat and here is the reason,

 

[NorbertEnergy]

Very sorry but I find this out of order, As alot of regs on here will no my displeasure of live chat and here is the reason,

View attachment 53350

Hi,

As I know the Free Spins was credited to your account today at 12 o clock. An email was sent directly by me 30 mins ago. Please access Invisible Man and play your Free Spins.

Most probably the support forgot about this special promo but when you talked to him the free spins were already awarded.

 

[spintee]

Hi,

As I know the Free Spins was credited to your account today at 12 o clock. An email was sent directly by me 30 mins ago. Please access Invisible Man and play your Free Spins.

Most probably the support forgot about this special promo but when you talked to him the free spins were already awarded.

Nothing there at 12, and even it was do you not think CS would of known??

Here is email after my post, Sorry if you feel I am being a dick but believe me I try my best not to be and only state facts,

There was no free spins at 12, And CS knew nothing about it,
Also NorbertEnerg did not send me the mesage 30 mins as stated, Please see time stamp. Again which any post / pics have my time stamp

 

[NorbertEnergy]

Nothing there at 12, and even it was do you not think CS would of known??

Here is email after my post, Sorry if you feel I am being a dick but believe me I try my best not to be and only state facts


View attachment 53351

Hi,

The free spins were credited at 12 o clock, it was not available on Aliens game like you mentioned in the chat with our support, it was credited on the Invisible Man slot like it was stated in the Terms. (Free spins are only available for the following game: Invisible Man™
Free Spins will be credited to the players account the following day by 15:00 CET.)

Your Chat details:

Accepted Operator: Alex - Swedish, English
Company: EnergyCasino
Started: 11-Mar-2015 5:38:01 PM
Finished: 11-Mar-2015 6:11:37 PM

Informative email about Free spins was sent at: 16:56:48 PM

The email was sent before your started the chat with our support and before you posted here the screenshot. We keep all the chat conversations in our record, if you wish we can send you a copy via email. I am so sorry that our support did not informed you correctly, but he thought that you would like to have more free spins on Aliens slot and then he was a bit confused. I will try to talk with the support team again, in order to give always accurate informations about this special promo for all of our clients.

I apologize because our support did not informed you correctly about where you can find your Free Spins, you can be sure that this will not happen again.

 

[Tirilej]

Nothing there at 12, and even it was do you not think CS would of known??

Here is email after my post, Sorry if you feel I am being a dick but believe me I try my best not to be and only state facts,

There was no free spins at 12, And CS knew nothing about it,
Also NorbertEnerg did not send me the mesage 30 mins as stated, Please see time stamp. Again which any post / pics have my time stamp

I think you're a little too hard on them now Spintee.

You asked about the game Aliens and I guess that also was the game you checked at 12, not Invisible man.
You never mentioned that it was the special deal with this froum in your chat. That has been on a few weeks and maybe people from here don't sign up so often so that they can just guess where you come from.


Edit: ...and of course Norbert posted at the same time

 

[spintee]

I think you're a little too hard on them now Spintee.

You asked about the game Aliens and I guess that also was the game you checked at 12, not Invisible man.
You never mentioned that it was the special deal with this froum in your chat. That has been on a few weeks and maybe people from here don't sign up so often so that they can just guess where you come from.

Far enough I may have got the game wrong but there was no free spins on either as I checked, There was no free games added at 12pm, even the rules state 13;00 CET time, (2M, U.K)

I do not lie, my proff is there in my uploaded pics, I say no more

Edit::: I do not mention any site for a reason, being that I have read rules and casinomeister do not like using there name to influence people. thats 1 thing I do not do

 

[Deeplay]

Not a great start! Deposited kept getting a popup box saying "Error please contact support" then playing games were lagging and then finally dreaded crash mid spin on JP. Then finally whole site seems to have crashed. Trying to load the site gets this error now

"An internal server error occurred. Please try again later." on a Saturday night as well!

 

[spintee]

Not a great start! Deposited kept getting a popup box saying "Error please contact support" then playing games were lagging and then finally dreaded crash mid spin on JP. Then finally whole site seems to have crashed. Trying to load the site gets this error now

"An internal server error occurred. Please try again later." on a Saturday night as well!

I just tested it

 

[Deeplay]

I just tested it

View attachment 53455

Yup nothing is loading even though I can get into the site all games seem to have crashed. And of course Live Support is offline.

 

[spintee]

I just tried again and got this so somethings not right

 

[Jory]

I tried to read their terms 15 hours ago and every few seconds I would get this popup.

Been trying throughout the day, but it keeps happening. I would hate to have deposited there and had to deal with this bs.

 

[Deeplay]

Yep I got the same almost from the start of my game play. Site is crap at the moment and no one answering any support messages. Think I will ask for a refund if they dont fix this by tomorrow AM. Worrying if it has been happening all day and no one there end has picked up on this. Even on a Weekend a casino should have full support and techs on hand.

 

[Jory]

Yep I got the same almost from the start of my game play. Site is crap at the moment and no one answering any support messages. Think I will ask for a refund if they dont fix this by tomorrow AM. Worrying if it has been happening all day and no one there end has picked up on this. Even on a Weekend a casino should have full support and techs on hand.

That must be frustrating. What's the use in having a "Please contact support" message if there is no support available.

 

[Deeplay]

That must be frustrating. What's the use in having a "Please contact support" message if there is no support available.

Well tried to log out as I hate to keep any sessions open but alas no joy. Cant even do that. Would avoid depositing here until they fully get this sorted. Just peeved that it gobbled my depo no problem and now money is stuck in there with no game play possible. Will be interesting to see how long CS get to reply to the email I sent them. Giving up on this one.

 

[Deeplay]

Well tried again this morning the casino is still unplayable. Errors. No games will load. Can not access any of my account data. No reply to my emails and live customer support still offline at 11.22am. Having live support that ends at midnight is not perfect but I know many casinos do this. But having no live support in the middle of a day regardless of the day is not good. Anyway hopefully the rep will reply here seeing as CS are not responding. If this is the shape of things to come when things go wrong its pretty dire sorry to say.

 

[NorbertEnergy]

Hi,

Sorry guys, we had some server errors this weekend but our technical team solved it after 13:00 CET today. The support is working in the weekends from 12 to 21 CET and we had 500+ emails to reply. Sorry because I was not able to reply you in time.

Thanks

 

[NorbertEnergy]

Well tried again this morning the casino is still unplayable. Errors. No games will load. Can not access any of my account data. No reply to my emails and live customer support still offline at 11.22am. Having live support that ends at midnight is not perfect but I know many casinos do this. But having no live support in the middle of a day regardless of the day is not good. Anyway hopefully the rep will reply here seeing as CS are not responding. If this is the shape of things to come when things go wrong its pretty dire sorry to say.

Hi, just got in front of PC, sorry that I was not able to reply you earlier. As I wrote, it looks like we had some serious server problems in the morning and our support started to work from 12 CET. She still replies the emails and I hope you was informed too. I am really sorry for this error. Please feel free to contact me directly in case you have more questions about the case.

Thanks

 

[Deeplay]

Hi, just got in front of PC, sorry that I was not able to reply you earlier. As I wrote, it looks like we had some serious server problems in the morning and our support started to work from 12 CET. She still replies the emails and I hope you was informed too. I am really sorry for this error. Please feel free to contact me directly in case you have more questions about the case.

Thanks

Well sorry to say I deposited again. Took 50% bonus offer. And every time I loaded netent games my balance would show at 0.05 euros and not my actual balance. Hit up live CS waited around 10 mins for the reply which was simply "we will have to forward this to our technical dept" no other info given and the CS just seemed to ignore my reply's. Anyways this casino not for me. Too many glitches and poor CS on the live support side.

Played my balance to zero on the only games I could load and play which were MG. Netent would load but my balance showed as zero on netent games even though it was not. This casino too many issues for me and is technically lacking at the moment. Voted with my wallet and made a depo where I can play Netent games without problem on the bonus.

 

[PankkiRikki]

Well sorry to say I deposited again. Took 50% bonus offer. And every time I loaded netent games my balance would show at 0.05 euros and not my actual balance. Hit up live CS waited around 10 mins for the reply which was simply "we will have to forward this to our technical dept" no other info given and the CS just seemed to ignore my reply's. Anyways this casino not for me. Too many glitches and poor CS on the live support side.

Played my balance to zero on the only games I could load and play which were MG. Netent would load but my balance showed as zero on netent games even though it was not. This casino too many issues for me and is technically lacking at the moment. Voted with my wallet and made a depo where I can play Netent games without problem on the bonus.

I have never played on a casino that hasn't got tech issues randomly .. Energycasino is one of the best casinos out there. Never had any issues either with support or technical issues. Judging a casino just because you had issues on your session does not mean they are always running like that.

Only complaints i can trying to make here is the low 5k withdrawal per day(Terms saying something about protecting the player, whats that about? /10€ cost for withdrawals/ way too high Re-load bonus wagering. And no matter how much I've played and deposited it seems i cannot get to the VIP list to get at least free withdrawals.

Withdrawals are the best thing here even tough its 10€ , they just pop in to neteller within 5-10mins

 

[Deeplay]

I have never played on a casino that hasn't got tech issues randomly .. Energycasino is one of the best casinos out there. Never had any issues either with support or technical issues. Judging a casino just because you had issues on your session does not mean they are always running like that.

Only complaints i can trying to make here is the low 5k withdrawal per day(Terms saying something about protecting the player, whats that about? /10€ cost for withdrawals/ way too high Re-load bonus wagering. And no matter how much I've played and deposited it seems i cannot get to the VIP list to get at least free withdrawals.

Withdrawals are the best thing here even tough its 10€ , they just pop in to neteller within 5-10mins

This is BBF so issues such as this are okay to be brought to the attention of the casino and others. And I personally had a bad start with this casino with it going down last soon soon after my first depo then 2nd depo technical errors in that could not play ANY netent games. So it is a justified post and nothing to do with judging the casino. I am sure they will rectify the issues and would need to to avoid loosing deposits and customers.

 

[NorbertEnergy]

This is BBF so issues such as this are okay to be brought to the attention of the casino and others. And I personally had a bad start with this casino with it going down last soon soon after my first depo then 2nd depo technical errors in that could not play ANY netent games. So it is a justified post and nothing to do with judging the casino. I am sure they will rectify the issues and would need to to avoid loosing deposits and customers.

Hi,

It seems to be you were really unlucky with us because these technical errors. I've checked the playing history of some other players and the NetEnt games were working in the night. Nobody reported any errors after we solved the server error on Sunday noon. Your error appeared right after we credited the free spins and the free bonus cash into your account and I am pretty sure that something went wrong because of that. Today, right after our admin will start to work, we will investigate what was the error on your account and we will check if everything is ok now. As I see the error occurred after you played the free bonus on Invisible Man on mobile, have you managed to play the 10 Free Spins too?

Thanks

 

[NorbertEnergy]

I have never played on a casino that hasn't got tech issues randomly .. Energycasino is one of the best casinos out there. Never had any issues either with support or technical issues. Judging a casino just because you had issues on your session does not mean they are always running like that.

Only complaints i can trying to make here is the low 5k withdrawal per day(Terms saying something about protecting the player, whats that about? /10€ cost for withdrawals/ way too high Re-load bonus wagering. And no matter how much I've played and deposited it seems i cannot get to the VIP list to get at least free withdrawals.

Withdrawals are the best thing here even tough its 10€ , they just pop in to neteller within 5-10mins

Hi,

Thank you for your feedbacks. The 5k limit can be increased in case you will win a bigger sum and you would like to cashout in one pack.I believe that generally 5k daily limit is high enough but I will try to ask the person in charge is there anything we can do to increase that. However, for security reasons we will need to split the bigger withdrawals in more parts (at least 2). This rule is applied by our payment and security department, I cannot tell you the reason but as soon as I will find out I will contact you through PM. Your first withdrawal per week is always free and not only our VIP players can benefit of more free withdrawals. I am not sure when you opened your account but after you will reach a certain account activity and history, you may be eligible for more free withdrawals. (Feel free to PM your username and I am gonna check it). The bonus wagering requirements has been set by our management, but I've recorded your opinion and it will be forwarded for them too.

Let me know if you need more informations and please feel free to contact me directly if you want. I wish you good luck!

Thanks

 

[NorbertEnergy]

Well sorry to say I deposited again. Took 50% bonus offer. And every time I loaded netent games my balance would show at 0.05 euros and not my actual balance. Hit up live CS waited around 10 mins for the reply which was simply "we will have to forward this to our technical dept" no other info given and the CS just seemed to ignore my reply's. Anyways this casino not for me. Too many glitches and poor CS on the live support side.

Played my balance to zero on the only games I could load and play which were MG. Netent would load but my balance showed as zero on netent games even though it was not. This casino too many issues for me and is technically lacking at the moment. Voted with my wallet and made a depo where I can play Netent games without problem on the bonus.

Hi Deeplay,

I had managed to find our what was happening with the NetEnt games. Before you deposited, we credited the 10 Free Spins into your account and then when you finished the spins, you started to play from your winnings. When you stopped playing from the bonus money, there was still 0,05 € remaining in your account. First you had to spend all of the "bonus money" won from the free spins in order to continue to play in NETENT games from the deposited "real" money.

Our support had to inform you about this, I apologize because he was not on the top of the situation but I can assure you that all of the support members were reminded about this NetEnt rule.

Please feel free to contact us again if you will have questions.

 

[Jory]

I was very sceptical about making a first deposit after reading about these technical issues. The one thing I hate more than losing, is not being able to play at all.

Anyway I think the rep gave a solid response so I went ahead and made a €40 deposit and everything went smoothly and managed to win €700. It's just a shame about the wagering requirements for UK players, but I'm confident of making a cash out.

Surely I won't lose it all.... I might regret saying that.

 

[Jory]

So after writing that post I go back to the casino and then this happens. I knew I should have kept my mouth shut.

 

[NorbertEnergy]

Hi,

The whole IT team was working all day long to find what was the problem on Saturday. They made some tests and we were down 3-5 minutes. Now it should work fine.

 

[Tirilej]

So after writing that post I go back to the casino and then this happens. I knew I should have kept my mouth shut.

Didn't I tell you to take a break?

When will you ever start listening

 

[Journeyman]

Energy Accredited

Gogogogo Energy!
You deserve to get accredited!

 

[legenden1]

Hi,

The whole IT team was working all day long to find what was the problem on Saturday. They made some tests and we were down 3-5 minutes. Now it should work fine.

I have the same problem right now with MG-games actually (error code 118). Netent works

 

[Jory]

Sorry for my lack of patience. I have this amazing ability to convince myself something will go wrong when I start to win.

It's back online now and all seems fine, thanks

EDIT: I can log in but not load games (MG)

Hi,

The whole IT team was working all day long to find what was the problem on Saturday. They made some tests and we were down 3-5 minutes. Now it should work fine.

 

[Jory]

I took your advice and walked to the shop and bought some Guinness. Saint Patrick's day starts early for me.

Didn't I tell you to take a break?

When will you ever start listening

 

[NorbertEnergy]

Sorry for my lack of patience. I have this amazing ability to convince myself something will go wrong when I start to win.

It's back online now and all seems fine, thanks

EDIT: I lcan log in but not load games (MG)

Hi,

"Sorry for my lack of patience"

You are totally right, we are putting all of our efforts to reload everything back to normal. As soon I will get update about MG games will leave a message here. I made 2l of coffees so I am gonna sit here and wait until I will get the final reassurance from the IT. It looks like this is a much harder Monday then in general...

 

[Tirilej]

Hi,

"Sorry for my lack of patience"

You are totally right, we are putting all of our efforts to reload everything back to normal. As soon I will get update about MG games will leave a message here. I made 2l of coffees so I am gonna sit here and wait until I will get the final reassurance from the IT. It looks like this is a much harder Monday then in general...

Maybe do the same as Jory and by yourself some Guiness instead. It should be fun working you know

You'll fix it, or they, I hope

 

[Jory]

It's frustrating for both player and casino. No one benefits from these errors. I understand you are doing everything you can and I appreciate that.

I guess my only concern is what happens when the IT teams shift ends and they go home for the night?

If they drink as much coffee as you I'm sure they'll pull an all-nighter

Hi,

"Sorry for my lack of patience"

You are totally right, we are putting all of our efforts to reload everything back to normal. As soon I will get update about MG games will leave a message here. I made 2l of coffees so I am gonna sit here and wait until I will get the final reassurance from the IT. It looks like this is a much harder Monday then in general...

 

[NorbertEnergy]

It's frustrating for both player and casino. No one benefits from these errors. I understand you are doing everything you can and I appreciate that.

I guess my only concern is what happens when the IT teams shift ends and they go home for the night?

If they drink as much coffee as you I'm sure they'll pull an all-nighter

Hi,

They will not go home for sure until this will be solved! (I'd locked the doors) Yeah we had some small and short errors in the past but what happened Saturday was bigger that we thought . We are not in panic, but the guys are checking line by line everything to avoid such a cases in the future. This time I will keep my mouth shut and I will drink my coffees until I will get their final word.

Thank you for your patience, I really appreciate that you don't want to eat me alive )

 

[Jory]

Lol

We still got Netent games so it's fine and I'm about to complete wagering (I think).

Still at €670 from €40 deposit so I'm happy no matter what happens.

Unrelated but I didn't realise the Euro has become so weak since last time I played in that currency. It's almost equivalent to USD.

Hi,

They will not go home for sure until this will be solved! (I'd locked the doors) Yeah we had some small and short errors in the past but what happened Saturday was bigger that we thought . We are not in panic, but the guys are checking line by line everything to avoid such a cases in the future. This time I will keep my mouth shut and I will drink my coffees until I will get their final word.

Thank you for your patience, I really appreciate that you don't want to eat me alive )

 

[Jory]

Completed wagering with 748 balance. I depoisted by card but the only option to withdraw is bank transfer, Im okay with that.

I will submit 600 withdrawal now and hopefully I will receive before the weekend.

I want to play Dead or Alive with the remaining balance but I keep thinking its against the rules. I might be getting confused with other casinos terms. If only I was sober I could read the terms.

Its asking for NAME, SWIFT IBAN and PAYEE, not sure what to enter for PAYEE or NAME, is that me, or my banks name?

 

[NorbertEnergy]

Completed wagering with 748 balance. I depoisted by card but the only option to withdraw is bank transfer, Im okay with that.

I will submit 600 withdrawal now and hopefully I will receive before the weekend.

I want to play Dead or Alive with the remaining balance but I keep thinking its against the rules. I might be getting confused with other casinos terms. If only I was sober I could read the terms.

Congrats! Most probably you deposited via Mastercard this is why you will have to withdraw via bank transfer. Our payment team can request some docs (ID,UB,BS,CC) in order to verify your account.

Our live chat support is available until 23 CET feel free to contact them if you need more help.

 

[Jory]

Congrats! Most probably you deposited via Mastercard this is why you will have to withdraw via bank transfer. Our payment team can request some docs (ID,UB,BS,CC) in order to verify your account.

Our live chat support is available until 23 CET feel free to contact them if you need more help.

Thanks. I tried clicking on live chat but it brought up my email client to send an email. I will try again. BTW is dead or alive an excluded game? I read the terms but dont see it mentioning any excluded slots. Must be my imagination.

Im going to guess under Payee I enter my name. I have made many bank transfers from casinos, but they usually only ask for sort code and account number.

 

[Journeyman]

Thanks. I tried clicking on live chat but it brought up my email client to send an email. I will try again. BTW is dead or alive an excluded game? I read the terms but dont see it mentioning any excluded slots. Must be my imagination.

Im going to guess under Payee I enter my name. I have made many bank transfers from casinos, but they usually only ask for sort code and account number.

Under Payee you put your name indeed

 

[Jory]

Under Payee you put your name indeed

For once in my life I get to be the payee

Tried to reverse my withdrawal but site was Down. I'll take it as a sign to go to bed.

Good luck all!

 

[Journeyman]

Energy Casino

In the favour of Energy Casino I can say in the years I play there I never experienced these kinds of problems. Maybe a good sign. Server has to do hard work with all the new signups

 

[Jory]

I was not too bothered by the technical issues really. They were not that bad and it's a good opportunity to test how the staff responds and I think they were very professional.

They were completely honest about the situation and explained what they were doing to try fix it. They weren't trying to hide behind excuses or pass the blame like many others would do. That level of honesty is what is most important to me when playing at an online casino.

It's also very easy to focus on the one thing that didn't work well and overlook the 99 things that worked flawlessly. I guess that is the purpose of these threads though. Based on my experience there I have no doubt they will pass.