- Joined
- Aug 13, 2018
- Location
- No mans land
Anyone else find this brand to be awful with customer services and withdrawals or is It just me?
Shady practices heard too many people having issues when wanting a simple account closure from this group.I emailed one of their sites on Friday and requested that my account was permanently closed - I was tired of being messed around with the verification process at this particular site - and I got an email this morning asking if I was sure I wanted the account closed.
I replied that I did want the closure, but i only wanted it at that one site, lo and behold 15 minutes later I get an email to say my permanent self exclusion has started and it covers all sites on the licence.
Looks like I wont be playing at any of their sites again, but are the CS so clueless that they cant understand simple requests?
I emailed one of their sites on Friday and requested that my account was permanently closed - I was tired of being messed around with the verification process at this particular site - and I got an email this morning asking if I was sure I wanted the account closed.
I replied that I did want the closure, but i only wanted it at that one site, lo and behold 15 minutes later I get an email to say my permanent self exclusion has started and it covers all sites on the licence.
Looks like I wont be playing at any of their sites again, but are the CS so clueless that they cant understand simple requests?
You want to argue about that. A lifetime self exclusion could affect you in years to come. Say you play regularly at Casumo, and Casumo buy PlayOjo, suddenly you have a lifetime SE from Casumo too. Or they change license to say White Hat Gaming, suddenly you are SE'd from about 30 casinos for life.
@Casinomeister is it right that an accredited casino refuse to close a customer account and instead apply an unwanted self exclusion?
I have spent most of the afternoon trying to get this sorted out as I tried to login to a different site under the licence and im blocked, their CS said it was because I had a SE at Lucky Louis. Went to CS at LL and he initially said it was a SE, then stated it was closure so I asked for escalation, was told by the supervisor its SE as that is their means of closing an account permanently.
I have now asked them to escalate to management, I am not happy that they applied the SE when it wasnt requested and then CS initially lied and said it wasnt SE.
And the reason I closed the account was being jerked about for verification, which took over 72 hours, when another site in the group verified my documents in under 5 minutes after i loaded them.
Krystalcolinsunderland said:
They will refuse to close the accounts, and tell you you have to self exclude. Lets see about that
I’ve been waiting nearly a month for a bank wire transfer from PlayOJO.Anyone else find this brand to be awful with customer services and withdrawals or is It just me?
I’ve been waiting nearly a month for a bank wire transfer from PlayOJO.
Deposited by interac but apparently cannot withdraw same way.
Provided customer support with banking info twice and in addition provided image of a personal cheque that has all the beneficiary info. Incoming wires keep getting rejected due to insufficient beneficiary information
Still no progress, and no one seems to be particularly concerned.
I am really surprised by your post, i have exchanged 3 PMs with you and there have been countless communications with support trying to resolve the issues
As you already know your wire was sent for the second time to your bank on the 30th August with the correct beneficiary details this time.
In our experience, as we have already told you, Canadian banks can take some time dealing with incoming transactions from abroad. Its been 7 working days from when we resent the money and we check everyday to see if they have sent the funds back again for some reason. Actually, today we saw that the Bank processed the money so hopefully it wont take much longer to get to your account.
I understand the frustration you must be feeling by the delay and criticizing the casino in a forum may give you some kind of personal pleasure, but to say no one seems to be particular concerned is totally untrue and unfair
Why are customer service still self excluding customers when they ask to close their account?
Why is this casino not verifying me when the I'd is clearly showing all details that matches my other document that was approved?
Why is this casino telling people to keep gambling instead of withdrawing? Why is this casino charging like 20 bucks to do a said withdrawal?
oh ok, is @cncas2123 a liar then?We do have a procedure for players to close their account and to our knowledge this procedure is being followed.
we are also actually in the process of automating it
... is it right that an accredited casino refuse to close a customer account and instead apply an unwanted self exclusion?
We do have a procedure for players to close their account and to our knowledge this procedure is being followed.
we are also actually in the process of automating it
Why didn't you contact me to discuss all your issues before posting ?
PM me your username now and i will check for you
Cause this thread was here and it is general valid questions and concerns which people need to be aware of and that's what this forum is mostly about.
I am defo not one to complain for the sake of complaining. I counted my deposit gone when I deposited so the withdrawal thing is not a big deal but what I was told and how things are done that is wrong.
I will try 1 more time uploading the document even though I am not doing a withdrawal at the moment.