Druek/Ojo etc

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
Only played on Ojo , but never usually had too much problem, although if anything customer services/live chat can be a bit slow or just not there. (the amount of times ive been in a chat queue and then after waiting 5 minutes been bumped off and told to email , ive forgot how many!) - although on the other hand when you do get to someone theyve always been helpful and usually got things done. Withdrawals again, a bit on the slower side, but overall been ok for me. :)
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
I find customer services extremely slow and when do get through to someone they don’t have a jar of glue about anything promos etc and copy and paste robot style answers always give up. And withdrawals take for me up to 3 days to pend hardly deposit there any more
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
It’s all copy and paste with their CS, they are awful. I also don’t like that I could deposit and play once I opened an account on one of their sites the other day but couldn’t withdraw until I was verified, and verification took 3 days.
They are all definitely on my avoid list.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
Yeah mate they are like robots and won’t go off script ever. To be fair they did verify me quickly in the beginning but had so many issues with the free roll spins not loading they offer no solutions and it’s like going round in circles with them .and three days sheesh that’s ridiculous although it doesn’t surprise me cos I waited 73 hours for a withdrawl to come out of pending so yeah I can imagine them taking the piss in other ways too
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Any casino who refuses to close your account and insists you use a self exclusion should be blacklisted in my view. They do that to get around the right to be forgotten, as if you self exclude they aren't closing the account and still have the right to process your data.
Took me about 3 weeks from memory and multiple emails to get them to finally close it, or so they say.
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
I emailed one of their sites on Friday and requested that my account was permanently closed - I was tired of being messed around with the verification process at this particular site - and I got an email this morning asking if I was sure I wanted the account closed.
I replied that I did want the closure, but i only wanted it at that one site, lo and behold 15 minutes later I get an email to say my permanent self exclusion has started and it covers all sites on the licence.
Looks like I wont be playing at any of their sites again, but are the CS so clueless that they cant understand simple requests?
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
I emailed one of their sites on Friday and requested that my account was permanently closed - I was tired of being messed around with the verification process at this particular site - and I got an email this morning asking if I was sure I wanted the account closed.
I replied that I did want the closure, but i only wanted it at that one site, lo and behold 15 minutes later I get an email to say my permanent self exclusion has started and it covers all sites on the licence.
Looks like I wont be playing at any of their sites again, but are the CS so clueless that they cant understand simple requests?
Shady practices heard too many people having issues when wanting a simple account closure from this group.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I emailed one of their sites on Friday and requested that my account was permanently closed - I was tired of being messed around with the verification process at this particular site - and I got an email this morning asking if I was sure I wanted the account closed.
I replied that I did want the closure, but i only wanted it at that one site, lo and behold 15 minutes later I get an email to say my permanent self exclusion has started and it covers all sites on the licence.
Looks like I wont be playing at any of their sites again, but are the CS so clueless that they cant understand simple requests?

You want to argue about that. A lifetime self exclusion could affect you in years to come. Say you play regularly at Casumo, and Casumo buy PlayOjo, suddenly you have a lifetime SE from Casumo too. Or they change license to say White Hat Gaming, suddenly you are SE'd from about 30 casinos for life.

@Casinomeister is it right that an accredited casino refuse to close a customer account and instead apply an unwanted self exclusion?
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
You want to argue about that. A lifetime self exclusion could affect you in years to come. Say you play regularly at Casumo, and Casumo buy PlayOjo, suddenly you have a lifetime SE from Casumo too. Or they change license to say White Hat Gaming, suddenly you are SE'd from about 30 casinos for life.

@Casinomeister is it right that an accredited casino refuse to close a customer account and instead apply an unwanted self exclusion?

I have spent most of the afternoon trying to get this sorted out as I tried to login to a different site under the licence and im blocked, their CS said it was because I had a SE at Lucky Louis. Went to CS at LL and he initially said it was a SE, then stated it was closure so I asked for escalation, was told by the supervisor its SE as that is their means of closing an account permanently.
I have now asked them to escalate to management, I am not happy that they applied the SE when it wasnt requested and then CS initially lied and said it wasnt SE.
And the reason I closed the account was being jerked about for verification, which took over 72 hours, when another site in the group verified my documents in under 5 minutes after i loaded them.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I used to play at both, if I remember correctly they also have low RTP settings from providers that give options, BOD is around 94%, I am sure their others are the same.
 

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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have spent most of the afternoon trying to get this sorted out as I tried to login to a different site under the licence and im blocked, their CS said it was because I had a SE at Lucky Louis. Went to CS at LL and he initially said it was a SE, then stated it was closure so I asked for escalation, was told by the supervisor its SE as that is their means of closing an account permanently.
I have now asked them to escalate to management, I am not happy that they applied the SE when it wasnt requested and then CS initially lied and said it wasnt SE.
And the reason I closed the account was being jerked about for verification, which took over 72 hours, when another site in the group verified my documents in under 5 minutes after i loaded them.

Just in case they lie to you and say the only way to close the account is to self exclude, the reps reponse (who has read this thread but not replied)

https://www.casinomeister.com/forums/threads/playojo-and-luckymeslots-bonus-ban.86515/post-989213
colinsunderland said:
They will refuse to close the accounts, and tell you you have to self exclude. Lets see about that :)
Krystal
really ?
if any player wants to close their account they can , just contact Support and explain
yes of course they will ask you some questions about SE and stuff and they will try to keep you open, that's their job
but hey, if you are patient and answer their questions they will do it for you
In today's regulatory climate they need to make sure they get it right


still waiting from Feb this year for the rep to answer why, after being extremely clear I wanted my account closing, they suspended it.
 

ebamori

Newbie member
Joined
Jul 5, 2014
Location
toronto
Anyone else find this brand to be awful with customer services and withdrawals or is It just me?
I’ve been waiting nearly a month for a bank wire transfer from PlayOJO.
Deposited by interac but apparently cannot withdraw same way.
Provided customer support with banking info twice and in addition provided image of a personal cheque that has all the beneficiary info. Incoming wires keep getting rejected due to insufficient beneficiary information
Still no progress, and no one seems to be particularly concerned.
 

Krystal_EGO

Official Rep: SlotsMagic, PlayOJO and DrueckGlueck
Joined
May 2, 2014
Location
Cyprus
I am really surprised by your post, i have exchanged 3 PMs with you and there have been countless communications with support trying to resolve the issues
As you already know your wire was sent for the second time to your bank on the 30th August with the correct beneficiary details this time.

In our experience, as we have already told you, Canadian banks can take some time dealing with incoming transactions from abroad. Its been 7 working days from when we resent the money and we check everyday to see if they have sent the funds back again for some reason. Actually, today we saw that the Bank processed the money so hopefully it wont take much longer to get to your account.

I understand the frustration you must be feeling by the delay and criticizing the casino in a forum may give you some kind of personal pleasure, but to say no one seems to be particular concerned is totally untrue and unfair

I’ve been waiting nearly a month for a bank wire transfer from PlayOJO.
Deposited by interac but apparently cannot withdraw same way.
Provided customer support with banking info twice and in addition provided image of a personal cheque that has all the beneficiary info. Incoming wires keep getting rejected due to insufficient beneficiary information
Still no progress, and no one seems to be particularly concerned.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I am really surprised by your post, i have exchanged 3 PMs with you and there have been countless communications with support trying to resolve the issues
As you already know your wire was sent for the second time to your bank on the 30th August with the correct beneficiary details this time.

In our experience, as we have already told you, Canadian banks can take some time dealing with incoming transactions from abroad. Its been 7 working days from when we resent the money and we check everyday to see if they have sent the funds back again for some reason. Actually, today we saw that the Bank processed the money so hopefully it wont take much longer to get to your account.

I understand the frustration you must be feeling by the delay and criticizing the casino in a forum may give you some kind of personal pleasure, but to say no one seems to be particular concerned is totally untrue and unfair

Why are customer service still self excluding customers when they ask to close their account?
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Why is this casino not verifying me when the I'd is clearly showing all details that matches my other document that was approved?

Why is this casino telling people to keep gambling instead of withdrawing? Why is this casino charging like 20 bucks to do a said withdrawal?
 

Nev200

Newbie member
PABnoaccred2
Joined
Jul 16, 2018
Location
UK
Stay away from these lot like the plague. They withheld £26k from me. Their customer service is shocking and also they lied to ecogra saying I accepted 5 free spins as compensation. Like who would do that? They are a joke and plain right thieves.
 

Krystal_EGO

Official Rep: SlotsMagic, PlayOJO and DrueckGlueck
Joined
May 2, 2014
Location
Cyprus
We do have a procedure for players to close their account and to our knowledge this procedure is being followed.
we are also actually in the process of automating it


Why are customer service still self excluding customers when they ask to close their account?
 

Krystal_EGO

Official Rep: SlotsMagic, PlayOJO and DrueckGlueck
Joined
May 2, 2014
Location
Cyprus
Why didn't you contact me to discuss all your issues before posting ?
PM me your username now and i will check for you

Why is this casino not verifying me when the I'd is clearly showing all details that matches my other document that was approved?

Why is this casino telling people to keep gambling instead of withdrawing? Why is this casino charging like 20 bucks to do a said withdrawal?
 
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