Hi Zodiac, thanks for your interest in out TV show but what you have posted is just not true.
Let’s go through your points one by one and apologies for the long reply:
1) They don’t say that only registered users resident in Schleswig Holstein are allowed to open a real money account and play with bonuses.
This is not correct and why would we have to say it when all other users (non-Schleswig Holstein residents) can play for real money and play for bonuses because they do so on our Malta license?
Fact 1- Schleswig Holstein users are allowed to play on our SH license and all other German users can play for real money and take bonuses because they do so on our Malta license
2) On YouTube are some videos to watch (of course in German) with caller complaints that the winning money at the show goes not to your bank account, it goes to your player account and should be bonus money.
I haven’t seen the videos and don’t know what issues the player had but…
fact2 - every user who wins gets paid in cash to their player account and can withdraw it immediately if they want. If they have a bonus on their account they just need to ask Support to cancel it or finish the wagering. normal casino procedure.
There was a case of one player that played with the winnings and lost it and then ridiculously asked for his show winnings again. Maybe it was him on YouTube?
3) But the user say that he already talked with service center and can’t cashout. Another player confirmed this. I guess that Sport1 don’t know the Terms&Conditions from DrückGlück or ignore that they only have a license for Schleswig Holstein
Again not correct. Fact 3 - The money won in the Show is credited to the players account as real money with no restrictions at all.
4) So, if a user resident outside from Schleswig Holstein and register at DrückGlück and win real money, he will never get paid.
Again not correct. Already covered above but I will repeat it again here.
Fact 4- Any German player outside of Schleswig Holstein will be on the Malta license and get paid in full for whatever they win.
The T&C’s are written clearly but they don’t say it in the show. They will get much registrations through this TV campaign from Germany but this is kidding from customers.
And for all customers resident outside from S-H, the rude awakening comes later if they have registered and play for real money (also if it's only pay €5 to PayPal) and win something.
I get the feeling you want this TV show to fail? Coming to the forum with incorrect facts suggests that you don’t see this as important for the whole casino industry in Germany. If I may say, this is a very brave and extremely expensive offline endeavor bringing online casinos to the attention of millions of Germans which you as an affiliate should be very supportive of.
There is no rude awakening for anyone who participates and wins money in the Show. The winnings are added to their DrueckGlueck player accounts and can be withdrawn immediately. Any German can participate because they will be covered under either our Schleswig Holstein or Malta license. These are the Facts !
Hope this clears it all up for you and if you need any more information I will be happy to answer. I think you should add DrueckGlueck to your affiliate websites and do everything you can to benefit from all the publicity and advertising.
Krystal
Thank you for bringing this up.
You are referring to this post right? (xttp://www.playtime-forum.info/forum/threads/312-Dr%C3%BCckGl%C3%BCck-Bauernf%C3%A4ngerei). I have watched some excerpts of the show you Youtube and it's quite obvious that they try to make people aware of the brand. The hosts of the show do actually a good job im my opinion.
Most of the guys that are calling there have probably never played at an online casino or DrückGlück is their first one. It's a big promotion show so don't be surprised when the players have to create an account to get the money credited. I guess the money comes with some kind of wagering requirement whether it is x1 or x20 i can't tell. They try to lure the player into more play. It's not vicious it's merely what casinos do. To some extent it's "Bauernfängerei" but what is actually really free nowadays?
You should be aware that German players are separated depending on their residence. When you live in Schleswig-Holstein you will play on DrueckGlueck.de under the Schleswig-Holstein license. If you are living in the rest of Germany you will play under their Maltese license on DrueckGlueck.com. I can imagine that you have to create an account at DrueckGlueck.com and get your money credited which you won in the live-show if you live in Berlin or Munich, everything else would be shameful. I'm sure the rep can clarify here.