Are you sure they are excluded and only count 0 towards wager? Did they let you keep your deposit?
Edit::: Excluded games (see clause 24): Bonus balance cannot be used in Jackpot games and/or Live Casino Games/ Live Dealer and the following Slots games, Blood Suckers™, Kings of Chicago™, Piggy Riches™, Dead or Alive™, Devil's Delight™, The Wish Master™, Champion of the Track™, Robin Hood: Shifting Riches™, Jackpot 6000, Mega Joker, Super Monopoly Money, Secret of the Stones™, 300 Shields, Irish Eyes - We reserve the right to add any game to this group of games.
I thought they was blocked or showed no money ? This is news to me
Edit::: Excluded games (see clause 24): Bonus balance cannot be used in Jackpot games and/or Live Casino Games/ Live Dealer and the following Slots games, Blood Suckers™, Kings of Chicago™, Piggy Riches™, Dead or Alive™, Devil's Delight™, The Wish Master™, Champion of the Track™, Robin Hood: Shifting Riches™, Jackpot 6000, Mega Joker, Super Monopoly Money, Secret of the Stones™, 300 Shields, Irish Eyes - We reserve the right to add any game to this group of games.
I thought they was blocked or showed no money ? This is news to me
I opened an account, took the welcome bonus and started slotting.
I played my favorite slots including secret of the stones.
The lag on all slots was very bad for me.
Then while up a bit (to 90€) I checked the bonus terms (I know, my bad, check it before you play idiot ) and to my horror I saw that secret of the stones slot is an excluded slot.
Oh man what? Really? Never seen that before. But of course my bad for not reading the terms. Stupid me.
I contacted support to tell I played an excluded slot. Chat support advised me to send an email to their support to cancel bonus and winnings.
My mistake of course but I would never have expected this slot to be on the excluded list. I asked why this slot, but got the answer it is a management decision.
So there you have it, as a very experienced player - I claim to be lol- who never made this error, allways checking all terms (well not today ),I still managed to play an excluded slot and got my winnings voided.
Will triple check all terms from now on as the casino can add new slots to the excluded list in the future. Any casino can.
Maybe even starburst will be added.....now that would be the day.
Still the mistake is all on me :machinegu, just an advice to allways allways check the bonus terms....:sob: