DrueckGlueck casino is now in the Accredited Section

[spintee]

You are probably right about that, that makes al lot more sense.
Not sure however if I may have misunderstood the cs so won't take my chances and have withdrawn the 65€ this morning.

By the way I received the withdrawal of 250€ in my skrill account early this morning so all good there.

Thats the trouble, There is far to many CS that are not got a clue, I have had straight out debates with alot of customer service and they just read from text, pre gambling era text that is lol,

I am pretty sure the casino's in the group are safe, But if your not happy than take the cash and play else where,

Good that you received your pay out, lets hope there's many more to follow

 

[gokkie]

I received the 65€ too.
So all in all a very good place to play, very friendly cs, payments within a few hours via skrill and good and fast e-mail responses.
Minus points are the terrible lag on the slots and the deposit fees...

 

[Valhalla]

Still no Microgaming censored

 

[theapple]

You are probably right about that, that makes al lot more sense.
Not sure however if I may have misunderstood the cs so won't take my chances and have withdrawn the 65€ this morning.

By the way I received the withdrawal of 250€ in my skrill account early this morning so all good there.

yeah i also play there, and it works like this

maximum win from free spins (of any kind) is capped at 100€. Now lets say you win 118€ with your free spins -> 100€ goes to your balance and from there you can do whatever you want with it, even if you win 475.927€ its yours to keep. Lets just hope you dont win that much during your free spins play though But it does make a bit of sense because they sometimes send out free spins (or even superspins) and since all FS winnings are wager free, they do have to protect themselves somehow. Admitely, i dont think 100€ on superspins is good enough though because i only had a few but just one of those won me 40€ or so and there are some offers that give you 10 superspins at 5€ each

While im in Druecks topic, could someone explain to me how exactly does their "Winnings doubled" promo work? Do i have to take that bonus while i still have cash in my account? Can i cashout first before taking the bonus? I dont think how adding lets say $60 bonus to $60 winnings would be such a great idea especially considering how you have to start without bonus and how having a bonus doesnt allow you to play all the games either

So how does exactly Double code work?

 

[halibaker]

nice work drueck glueck~

 

[Walde0201]

Saw an advertisement from them on german TV and since then I am a regular player there. Really nice experience so far!

 

[geordiecolin]

thanks for the suggestion about linking to Support in the maintenance message , i will pass it on
you can email support now on [email protected]

and perhaps you can ask them about the question on withdrawing the winnings as i can't access your account right now

Thank you for your help and support and to your team for resolving my personal issue Krystal

 

[chiya]

What's this? I got an email stating the following:

''
10,000 happy members joined DrueckGlueck in the past month and we think that's a great reason to celebrate!
So, we've added a special surprise gift to your account: log in and check today's Daily Picks to find out more! ''

But, when I go to Daily Pick the only thing that COULD be it is '' Exclusive Promotion 25 Free Spins +50€ Reward ''. Problem is, when I click on it the window darkens and nothing happens. Same thing no matter the browser I use. Also tried on the software client, same problem. So not only I don't know the details of the free gift promised in the email, I cannot redeem it..

Any ideas/help? :c

 

[dunover]

Thank you for your help and support and to your team for resolving my personal issue Krystal

I didn't know they dispensed Penicillin??

 

[spintee]

I didn't know they dispensed Penicillin??

It took me a minute to click on there lol

 

[geordiecolin]

I didn't know they dispensed Penicillin??

It was wire wool and detol actually

 

[EGO]

if you PM me your username i will investigate and get back to you

Krystal

What's this? I got an email stating the following:

''
10,000 happy members joined DrueckGlueck in the past month and we think that's a great reason to celebrate!
So, we've added a special surprise gift to your account: log in and check today's Daily Picks to find out more! ''

But, when I go to Daily Pick the only thing that COULD be it is '' Exclusive Promotion 25 Free Spins +50€ Reward ''. Problem is, when I click on it the window darkens and nothing happens. Same thing no matter the browser I use. Also tried on the software client, same problem. So not only I don't know the details of the free gift promised in the email, I cannot redeem it..

Any ideas/help? :c

 

[Julie Grant]

Thumbs Up

Not sure if I'm posting in the right section (still finding my way around!) but wanted to give a thumbs up to DrueckGlueck Casino. Signed up last Friday, thought the bonuses were good. Played on and off over the course of the week and made my first withdrawal (to card) mid afternoon on Wednesday, money was cleared in my account by mid afternoon on Thursday. A very pleasant gaming experience

 

[geordiecolin]

I received a text message yesterday from them inviting me to take part in a free tournament but without given a code to play I was informed by their CS that it was only for those who had deposited within the last 3 days. I feel that this is procuring under false pretenses and wasting peoples time.

 

[Julie Grant]

I received a text message yesterday from them inviting me to take part in a free tournament but without given a code to play I was informed by their CS that it was only for those who had deposited within the last 3 days. I feel that this is procuring under false pretenses and wasting peoples time.

Awww man!!! Now I feel bad for posting that. I got the same text, it would make more sense to only send out to those who HAD deposited or to at least mention in the text :-(

 

[geordiecolin]

Awww man!!! Now I feel bad for posting that. I got the same text, it would make more sense to only send out to those who HAD deposited or to at least mention in the text :-(

No need to feel bad about posting your positive experiences. I have posted a lot of positive posts too in this thread about this casino. Good casino's and their reps welcome all feedback and DrueckGlueck seem to be one of those despite them having a god awful casino name

 

[wamphyri]

Hardley play at this site because of the resrictions and i find the lag the worst i have come across.

Same here, haven't used them for a while as their site seemed so badly coded it lagged terribly. Strange as other Skill on NET sites are generally fine & also seem to be Flash based.

 

[kazzi]

I wish those 20x was in denmark also, weird wagering rules here. 50% bonus have 30x D, 51%+ have 30x DB, Free bonus is 80x.

Dont know about cashout time havent been this lucky.

But its one of the reasons why only a very small amount of danish casinos is worthwhile playing at mostly the 100% danish ones and not international ones.

But maybe the rep can give a good reason why we have such awfull wagering compared to every other country i'd like to know.

 

[spintee]

Same here, haven't used them for a while as their site seemed so badly coded it lagged terribly. Strange as other Skill on NET sites are generally fine & also seem to be Flash based.

I feel you there, Its why I do not play, Terrible coding and lag like anythink, log in and you get unfinished game, 20 minutes later you still trying to get to the game where infact there is no unfinished game, Very slow also,
If that got fixed than I would have an odd deposit but as it stands I canot even get to games without pulling my hair out

 

[EGO]

I wish those 20x was in denmark also, weird wagering rules here. 50% bonus have 30x D, 51%+ have 30x DB, Free bonus is 80x.

Dont know about cashout time havent been this lucky.

But its one of the reasons why only a very small amount of danish casinos is worthwhile playing at mostly the 100% danish ones and not international ones.

But maybe the rep can give a good reason why we have such awfull wagering compared to every other country i'd like to know.

Hi Kazzi

The bonus wagering for DrueckGlueck in Denmark is 20x the bonus amount.
It's the same as in the UK and for all other countries where you can play in this Casino
And the free spins are wager free

Regarding payouts , we say max 11 hrs because of requests that come in outside of business hours but in reality they are a lot quicker .
Our record is 4 minutes to one player's e-wallet account

We also do weekends !

Krystal

 

[kazzi]

Hi Kazzi

The bonus wagering for DrueckGlueck in Denmark is 20x the bonus amount.
It's the same as in the UK and for all other countries where you can play in this Casino
And the free spins are wager free

Regarding payouts , we say max 11 hrs because of requests that come in outside of business hours but in reality they are a lot quicker .
Our record is 4 minutes to one player's e-wallet account

We also do weekends !

Krystal

Those numbers i posted is directly from your general bonus terms on the danish website? no where does it say 20x.

28. For enhver bonus på mere end 50% af din indbetaling, beder vi dig satse hele indbetaling samt bonus tredive gange (30), før du anmoder om en udbetaling, medmindre andet er angivet. For bonusser under og svarende til 50%, beder vi dig til at satse størrelsen af ​​denne bonus tredive gange (30), før du anmoder om en udbetaling. Hvis bonussen er en indbetalingsfri bonus, vil vi bede dig til at satse størrelsen af ​​denne bonus firs gange (80), før du anmoder om en udbetaling. Hvis du for eksempel modtager 1,000Kr bonus på en 1,000Kr indbetaling, vil det samlede beløb være 200Kr0. Du skal satse dette beløb mindst 30 gange (60,000Kr), før du anmoder om en udbetaling. Hvis du modtager 500Kr bonus på en 1,000Kr indbetaling (50% bonus), vil vi bede dig om at satse bonusbeløbet på 500Kr mindst 30 gange (15,000Kr), før du anmoder om en udbetaling.

I know its in danish but the wager amount is in the () as you might have guessed where do you see anything but 30? and the 80 from free bonus.

Or you really gotta go trough the terms and update them on the website cause it clearly does not say 20x wagering on bonus amount, i would play alot more at you if we get 20x bonus wager no matter if its 50% or 100% bonus cause its also strange with 2 difference bonus rules on the bonus amount.

 

[EGO]

Those numbers i posted is directly from your general bonus terms on the danish website? no where does it say 20x.

28. For enhver bonus på mere end 50% af din indbetaling, beder vi dig satse hele indbetaling samt bonus tredive gange (30), før du anmoder om en udbetaling, medmindre andet er angivet. For bonusser under og svarende til 50%, beder vi dig til at satse størrelsen af ​​denne bonus tredive gange (30), før du anmoder om en udbetaling. Hvis bonussen er en indbetalingsfri bonus, vil vi bede dig til at satse størrelsen af ​​denne bonus firs gange (80), før du anmoder om en udbetaling. Hvis du for eksempel modtager 1,000Kr bonus på en 1,000Kr indbetaling, vil det samlede beløb være 200Kr0. Du skal satse dette beløb mindst 30 gange (60,000Kr), før du anmoder om en udbetaling. Hvis du modtager 500Kr bonus på en 1,000Kr indbetaling (50% bonus), vil vi bede dig om at satse bonusbeløbet på 500Kr mindst 30 gange (15,000Kr), før du anmoder om en udbetaling.

I know its in danish but the wager amount is in the () as you might have guessed where do you see anything but 30? and the 80 from free bonus.

Or you really gotta go trough the terms and update them on the website cause it clearly does not say 20x wagering on bonus amount, i would play alot more at you if we get 20x bonus wager no matter if its 50% or 100% bonus cause its also strange with 2 difference bonus rules on the bonus amount.

The Danish terms are wrong, apologies.
The wagering is definitely 20x the bonus amount
We will get the terms updated asap

 

[The Viking]

how long is normal reply to email ?
did send one last night, to claim one of my deposit back according to the promo,
still waiting

 

[The Viking]

all fixed after resending the mail

 

[chiya]

I don't understand. If the FS winnings are real money then why can't you use that money to claim a bonus, but you must first withdraw, wait few days, THEN re-deposit to claim a bonus?!

I got an email today for an exclusive 200% bonus, only available today. I also had some Fs in the account so I played them, and won enough to redeem the 200% "for free". Except that I can't, because I must first withdraw and wait for the withdrawal to be processed and that takes longer than the bonus is available for. And as you all may know, with Skill on Net platform you can NOT deposit if you have pending withdrawals, so I will NOT be able to redeem this bonus at all.

While I'm at it I don't understand how the banking system is supposed to work. When withdrawing, if you choose a payment method it doesn't ask for any details and just "withdraws" to it. Ie. I just chose to withdraw to Ecopayz, but instead of asking for my account number, it just went into a pending state. You don't even know my account number so how can you withdraw to it without the info?!

 

[Lincolnuk]

Ditched

wife Loved the site, played as main site for several months progressed up the vip charts then.......................

Bang came the email regarding bonuses. she could no longer have anything over 25%. Wagering was going up to x30 (x37.5 netent real terms)..

she Spoke to live help and email to find out why the bonus cap all she get is its managers choice and no reason why..........

Well its good news for bet at guts etc as they now get her cash instead as if thats how they want to treat vip members then she not intrested....

 

[spoton]

For anyone thinking of playing at this site it is worth to note one thing. Even though they have games from a large selection of suppliers, the selection from each supplier is kind of mediocre. They have Microgaming-games, but they do not have IR, TS2, TFROL etc. Same goes with Netent.

 

[jjezebel37]

I may be wrong but I thought this was one of the casinos you could withdraw if you had not touched the bonus?

Did it used to be like that or am I wrong?

 

[spintee]

I may be wrong but I thought this was one of the casinos you could withdraw if you had not touched the bonus?

Did it used to be like that or am I wrong?

It rings a bell but not sure.

 

[Steviedoo]

I just registered... 3.5% fee on instadebit... 5% fee on paysafecard :O wow.... thats a first... biggest fees I have ever seen .... ever... so 50$ paysafecard is 50 + 4$ fee at the store.... + 2.50 on drueckglueck deposit.... that hurts

...steep...you're down 6.50$ before you even start.
and we have paysafe cards. where?

 

[Senfpott]

Complain? Or not?

Hope this is the right part of the forum for this.....?

I´m from germany and opened an account at Drueckglueck 3 weeks ago, as they are accredidet here and I had some good experiences at other SkillOnNet casinos, such as Playojo and slotsmagic. Well, I should have known that Drueckglueck has a licence for germany and as I am not living in "Schleswig-Holstein" I am not able to play there. but... you know. Sometimes you just don´t think about such things while registering at an onlinecasino. My fault.

BUT, and that´s not my fault I think, after registration I did a deposit and I immediately uploaded my docs for KYC. Never heard from them since today.... That´s 3 weeks after I uploaded my docs. Today I got an Email from them, that I am not allowed to play there because I am not living in Schleswig Holstein.

Mhhh now I am not really sure what to do. During the last 3 weeks I deposited an amount of 200 EUR in sum. Didn´t manage to win something. So at least.... I had lost the money anyways....

But otherwise....if they where just a little bit quicker with doing the KYC I would have saved 200 EUR´s.....

What would you do here? Talk with them and try to get my deposits back or not?

Hope u´ll understand my english btw...

 

[EGO]

Hi Senfpott

Please send me your username and i will check for you
Sounds like to me you received the wrong email from DrueckGlueck.de


Krystal

Hope this is the right part of the forum for this.....?

I´m from germany and opened an account at Drueckglueck 3 weeks ago, as they are accredidet here and I had some good experiences at other SkillOnNet casinos, such as Playojo and slotsmagic. Well, I should have known that Drueckglueck has a licence for germany and as I am not living in "Schleswig-Holstein" I am not able to play there. but... you know. Sometimes you just don´t think about such things while registering at an onlinecasino. My fault.

BUT, and that´s not my fault I think, after registration I did a deposit and I immediately uploaded my docs for KYC. Never heard from them since today.... That´s 3 weeks after I uploaded my docs. Today I got an Email from them, that I am not allowed to play there because I am not living in Schleswig Holstein.

Mhhh now I am not really sure what to do. During the last 3 weeks I deposited an amount of 200 EUR in sum. Didn´t manage to win something. So at least.... I had lost the money anyways....

But otherwise....if they where just a little bit quicker with doing the KYC I would have saved 200 EUR´s.....

What would you do here? Talk with them and try to get my deposits back or not?

Hope u´ll understand my english btw...

 

[EGO]

its OK, i found your account and i was right, you were sent the wrong email

you have nothing to worry about and all is ok
your account is on Drueckglueck.com so you are playing under our Malta license
the email was sent from DrueckGlueck.de

apologies for the mistake and you can keep playing with no issues

Krystal

Hope this is the right part of the forum for this.....?

I´m from germany and opened an account at Drueckglueck 3 weeks ago, as they are accredidet here and I had some good experiences at other SkillOnNet casinos, such as Playojo and slotsmagic. Well, I should have known that Drueckglueck has a licence for germany and as I am not living in "Schleswig-Holstein" I am not able to play there. but... you know. Sometimes you just don´t think about such things while registering at an onlinecasino. My fault.

BUT, and that´s not my fault I think, after registration I did a deposit and I immediately uploaded my docs for KYC. Never heard from them since today.... That´s 3 weeks after I uploaded my docs. Today I got an Email from them, that I am not allowed to play there because I am not living in Schleswig Holstein.

Mhhh now I am not really sure what to do. During the last 3 weeks I deposited an amount of 200 EUR in sum. Didn´t manage to win something. So at least.... I had lost the money anyways....

But otherwise....if they where just a little bit quicker with doing the KYC I would have saved 200 EUR´s.....

What would you do here? Talk with them and try to get my deposits back or not?

Hope u´ll understand my english btw...

 

[Senfpott]

its OK, i found your account and i was right, you were sent the wrong email

you have nothing to worry about and all is ok
your account is on Drueckglueck.com so you are playing under our Malta license
the email was sent from DrueckGlueck.de

apologies for the mistake and you can keep playing with no issues

Krystal

Hi Krystal,

thanks a lot for looking into this so fast.

Perfect!!! Just felt like giving the casino a freeroll. But in this case, everything is fine.

Thank you!!

 

[FAZI1]

Im see All Ego brands casinos like ( CasinoRedKings - EU Casino - DruckGluck - SlotMagick -LuckyNicki - PlayOjo ) and all their brands have this Skrill Netteler bonus rule Trap .


They have now deep in terms and conditions rule - " While making bets to wager any deposit bonus/offer (free or deposit) the maximum bet permitted is 5 (eg, 5 EUR, 5 GBP) or 10% of the bonus amount (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings So most popular deposit methods for player are still e-wallets .

So in case some their brands have welcome bonus like 100% up to 100€ - then if player deposit 100€ with e-wallet and recived 100€ bonus then wagering is 30 x bonus -> 100 x 30 = 3000€ -> Only in GVG software slots beacose we have in terms and conditions rule " *Games by GVG count 100%, all other games count 50% " (Previous some time ago this rulez was 75% not 50% ....)

And GVG software slots are not so popular like other softwares avalible in site + probably this software have lower RTP% compared to other more popular slots from other providers
But If player Deposit 100€ with ewalet and recived 100€ bonus - and player play in slots from some Microgamng - Net Ent or Merkur software ( any other software then GVG) Then wagering increased x2

So Player make with e-wallet 100€ deposit + 100% bonus player have 200€ = wagering its 3000€ ( only GVG slots ) or 6000€ in all other software slots and player cant bet bigger then 1€ per stake when make wagering.
So in the results of this player in most case broke bonus rulez or need make 6000 single spins with 1€ stake no more to finish wagering.

Ok im know they probably dont use this rulez in case some player deposit 100€ with skrill colect 100€ bonus use some spin per stake like 2€ or 3€ and after wagering win example small amount like 250€ and make cashauts - Then yes they probably processed it without problem . But in same situations if player make deposit with skrill / netteler 100€ colect 100% bonus and use stake per single spin up to 5€ and win after wagering 1000€ or 2500€ or more - then results will be voided win.

So this look like Skrill - Netteler bonus trap and this e-wallet bonus rulez is very unfriendly for players

 

[spintee]

They do have some odd rules including the skrill / ewallets you have to make lower bets, But there not hidden,

I think theses sites are offering good deals compared to most sites. Ok the software is abit outdated and there are some rules about wagering but there trusted site

You will find alot more sites now adding the ewallet rules and counting games at a certain % or worse by adding a lot more wager to depoist and bonus,

Im see All Ego brands casinos like ( CasinoRedKings - EU Casino - DruckGluck - SlotMagick -LuckyNicki - PlayOjo ) and all their brands have this Skrill Netteler bonus rule Trap .


They have now deep in terms and conditions rule - " While making bets to wager any deposit bonus/offer (free or deposit) the maximum bet permitted is 5 (eg, 5 EUR, 5 GBP) or 10% of the bonus amount (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings So most popular deposit methods for player are still e-wallets .

So in case some their brands have welcome bonus like 100% up to 100€ - then if player deposit 100€ with e-wallet and recived 100€ bonus then wagering is 30 x bonus -> 100 x 30 = 3000€ -> Only in GVG software slots beacose we have in terms and conditions rule " *Games by GVG count 100%, all other games count 50% " (Previous some time ago this rulez was 75% not 50% ....)

And GVG software slots are not so popular like other softwares avalible in site + probably this software have lower RTP% compared to other more popular slots from other providers
But If player Deposit 100€ with ewalet and recived 100€ bonus - and player play in slots from some Microgamng - Net Ent or Merkur software ( any other software then GVG) Then wagering increased x2

So Player make with e-wallet 100€ deposit + 100% bonus player have 200€ = wagering its 3000€ ( only GVG slots ) or 6000€ in all other software slots and player cant bet bigger then 1€ per stake when make wagering.
So in the results of this player in most case broke bonus rulez or need make 6000 single spins with 1€ stake no more to finish wagering.

Ok im know they probably dont use this rulez in case some player deposit 100€ with skrill colect 100€ bonus use some spin per stake like 2€ or 3€ and after wagering win example small amount like 250€ and make cashauts - Then yes they probably processed it without problem . But in same situations if player make deposit with skrill / netteler 100€ colect 100% bonus and use stake per single spin up to 5€ and win after wagering 1000€ or 2500€ or more - then results will be voided win.

So this look like Skrill - Netteler bonus trap and this e-wallet bonus rulez is very unfriendly for players

 

[FAZI1]

Ok they not hidden it but e-wallet bonus rulez is ridicolus and im was play with them in past from time to time with 50%- 100% bonuses with deposits 100€ - But im use for deposit Skrill sometimes Netteler ( And im belive most players usually / very often use for deposit method skrill - netteler so both e-wallet methods are still very popular deposit method) So after they add this strange new rulez Im never make any single deposit with them - And im belive a lot players who prefers deposits with e-wallets make same reactions .

So results their strange rule will be their depositors traffic go down in longer period. But if somone from their mangament decided add this rule to their terms and conditions then mayby im wrong........

 

[TimArmstrong]

I have been playing with this casino for several years. Mostly losing, sometimes winning. Today I decided to deposit 20 dollar. I click on the game "hercules", and by accident gamble away 20 dollar in 5 spins. Winning nothing of course. After this I contacted their customer service, spoken with a guy called Loukas who informed me that this is my own fault. From now on I should pay attention to what I do before I spin. Total lack of respect for their loyal customers. 20 dollar and for that they just lost a loyal customer. Big no no for them.

 

[The Dude]

I have been playing with this casino for several years. Mostly losing, sometimes winning. Today I decided to deposit 20 dollar. I click on the game "hercules", and by accident gamble away 20 dollar in 5 spins. Winning nothing of course. After this I contacted their customer service, spoken with a guy called Loukas who informed me that this is my own fault. From now on I should pay attention to what I do before I spin. Total lack of respect for their loyal customers. 20 dollar and for that they just lost a loyal customer. Big no no for them.

The problem is...if you had won, would you have notified them telling them you had made a mistake, giving your money back? That's how they look at it.

I know this sucks, and I think many of us have made the same mistake (I know I have). The thing is, they have no way of telling if it was done purposely or not.

 

[TimArmstrong]

Totally agree! But, if you look at someones history, the bet size... Plus, this is the first time I ask them anything. Ive lost hundreds before without asking anything. So, from that perspective, they fail miserably.