I responded to a promotion offer from Rome Casino. I got lucky playing Keno, completed my playthrough and requested a cashout. That was in the first week of October (today is 11/18). After a couple of weeks I started chatting with the hosts, asking about my cashout. They all said don't worry about it, and when pressed, said to email customer support and/or the finance department. So I did, but I only recieved one response, which was that I would get an email when my withdrawal was approved. Fianlly, one host told me to contact the account manager. I've emailed him twice now with no response. I'm just going to keep on asking and emailing untill this is settled. I'll let you know when it happens.