Don't believe your own eyes?

[Fleur-De-Lis]

Hi there.
Technically speaking, it is not a complaint - not yet, as few weeks has passed since I reported this to casino, and the case is neither resolved nor altogether dismissed. I am posting this here, with casino name omitted and screenshot cropped, as I would like to know if any MG players experienced the similar problem, ever.

Here is what I got few weeks ago, and the same or similar thing happened on another 3 occasions in the last month only:

What do you think? Have you ever seen anything of the kind?

 

[Nate]

Hi there.
Technically speaking, it is not a complaint - not yet, as few weeks has passed since I reported this to casino, and the case is neither resolved nor altogether dismissed. I am posting this here, with casino name omitted and screenshot cropped, as I would like to know if any MG players experienced the similar problem, ever.

Here is what I got few weeks ago, and the same or similar thing happened on another 3 occasions in the last month only:

What do you think? Have you ever seen anything of the kind?

Honestly... not!... As far as i can see, the wild plus 3 foxes was not recognised as a line hit? What does playcheck say?

Nate

 

[rockycatt]

well the casino's logo ,the top of it is visable at botom left [jus a observation ]

i hope you ge satisfaction cause it aint correct

 

[Fleur-De-Lis]

Hi Nate )

The casino assured me they are looking into it. I got several emails so far, but not too informative ones: basically, they were saying that I should not have seen what I was seeing They say that their audit records are "slightly different" (c) from my screenshots. Eh...nice wording but not really helpful ((

It is only today that I finally got a response that is more or less logical - i.e. that my payouts are correct as RNG determins payout before the actual reels spin, so it is "only a matter of graphical display" (c)

Not that I am very happy with this explanation, but it is at least some sort of explanation.

 

[Fleur-De-Lis]

well the casino's logo ,the top of it is visable at boyom right [jus a observation ]

i hope you ge satisfaction cause it aint correct

oops (( I will try to crop it out right now, then

 

[refre]

I'm with Nate. A screenshot of playcheck is needed.
That will show the exact number of lines and coins played (this is your first post so pardon me ).

What is strange though, is the yellow marker accross line one. As far as I know that will only show if theres a win on that line.

I'm sure we'll hear from the casino rep soon, as you didn't crop enough lol.


Freddy

 

[RedAndi]

Hi Nate )

The casino assured me they are looking into it. I got several emails so far, but not too informative ones: basically, they were saying that I should not have seen what I was seeing They say that their audit records are "slightly different" (c) from my screenshots. Eh...nice wording but not really helpful ((

It is only today that I finally got a response that is more or less logical - i.e. that my payouts are correct as RNG determins payout before the actual reels spin, so it is "only a matter of graphical display" (c)

Not that I am very happy with this explanation, but it is at least some sort of explanation.

Ummm..WTF.
Am I wrong in thinking if you see it, then it is real??? LOL

I would pursue this if I were you, seems logical to do so.
They are not even disputing that you did in fact see that on the reel?
I mean they are not trying to say you doctored a screen shot or anything like that? If so their explanation seems kind of crazy to me.

PS-I just saw refres post. Are you saying it is possible the number of lines bet showing on screen is not correct? That maybe OP only bet one line and for some reason it shows 9? Trying to grasp this, lol.

 

[Nate]

Hi Nate )

The casino assured me they are looking into it. I got several emails so far, but not too informative ones: basically, they were saying that I should not have seen what I was seeing They say that their audit records are "slightly different" (c) from my screenshots. Eh...nice wording but not really helpful ((

It is only today that I finally got a response that is more or less logical - i.e. that my payouts are correct as RNG determins payout before the actual reels spin, so it is "only a matter of graphical display" (c)

Not that I am very happy with this explanation, but it is at least some sort of explanation.

IMPO, what you see on the screen should be awarded. How can YOU prove that the hit was infact legitimate if what you are actually seeing is not true. You do not have access to the Audit trail or back end. If i were the Casino, I would rectify and HONOUR every play that did not pay...

Nate

 

[Fleur-De-Lis]

Ummm..WTF.
Am I wrong in thinking if you see it, then it is real??? LOL

I would pursue this if I were you, seems logical to do so.
They are not even disputing that you did in fact see that on the reel?
I mean they are not trying to say you doctored a screen shot or anything like that? If so their explanation seems kind of crazy to me.

Well, I would be suspicious if I were at their shoes, but then it is easy to check. Besides, the last time a similar thing happened (today morning) I got LiveHelp online before playing further and made a screenshot that shows my chat with LiveHelp on top of the game screenshot...

Honestly, I think same as you on this one - graphical display or not, I want what I see on my screen ))

 

[Fleur-De-Lis]

I'm with Nate. A screenshot of playcheck is needed.
That will show the exact number of lines and coins played (this is your first post so pardon me ).

What is strange though, is the yellow marker accross line one. As far as I know that will only show if theres a win on that line.

I'm sure we'll hear from the casino rep soon, as you didn't crop enough lol.


Freddy

Freddy, hi )
I got an audit report and the request I do not really understand (" I have attached an audit report from our software suppliers and they have asked you to check this and locate the transaction of the spin but if you are unable to do this please can you go to the "red tick" tab in the top left hand (playcheck) of the instant casino and provide us with the transaction number of the spin in question").

I edited the crop )) And sorry for misleading you a bit, it is not my first post here - I was away for over a year, and my old account is in coma Thankfully, admins offered to get this new account merged with the old one, and it should be done shortly. Used to be Fleur-de-lis )

 

[rockycatt]

i gotta sympathise with the op its like buying a horse and they deliver a mouse

 

[kano]

Hi there

I think playcheck is another confirmation with this error! Never happend to me at MG, they won't levae things unsolved! I think similar thing happened once at RTG slot but I am not sure as I did not save a screen shot! But play check will double confirm your case!

Kano

 

[Mousey]

i gotta sympathise with the op its like buying a horse and they deliver a mouse

I beg your pardon....

 

[rockycatt]

I beg your pardon....

well you be a mouse of a different color like in the wizard of oz

 

[KasinoKing]

Thankfully, admins offered to get this new account merged with the old one, and it should be done shortly. Used to be Fleur-de-lis

Welcome back!

KK

 

[Perc]

Pretty sure there are a couple screenshots like this in the "Screenshots that suck" thread. Looks like a win but playcheck shows a different symbol.

 

[slotplayer]

It is only today that I finally got a response that is more or less logical - i.e. that my payouts are correct as RNG determins payout before the actual reels spin, so it is "only a matter of graphical display" (c)

that may be correct. I was playing last jan/feb and on several occasions I noticed my balance would jump up before the reels stopped spinning.

So I took a closer look at my balance before the spin and then when I saw the balance jump I checked each line win and sure enough it added up to amount the balance incremented.

 

[gambblex]

There was a thread several months ago with similar issue with SecretAdmirer slot.

 

[rouletteguy]

I had a similar problem with a certain accredited casino and there sic bo table.
It sure looks like a cheat when the display of the dice gives me a nice win (not chump change) and the RNG gives me a different number. However no camera = no proof and the casino couldn't replicate the glitch. I was not asking to be reimbursed only that the techies look into it and fix it. I have avoided said casino ever since.

 

[Fleur-De-Lis]

There was a thread several months ago with similar issue with SecretAdmirer slot.

Thanks for sharing this, I will certianly try to look this thread up - was it on these forums or elsewhere?
You know, I was truly upset when it happened to me first, but even more upset with casino's reaction / response to this. All I got after almost three weeks is "The status of the investigation the MG have carried out thus far is not showing any conclusive evidence of there being a problem, they are not able to replicate it and have confirmed that no other players have report they are experiencing similar problems")

 

[Nate]

Thanks for sharing this, I will certianly try to look this thread up - was it on these forums or elsewhere?
You know, I was truly upset when it happened to me first, but even more upset with casino's reaction / response to this. All I got after almost three weeks is "The status of the investigation the MG have carried out thus far is not showing any conclusive evidence of there being a problem, they are not able to replicate it and have confirmed that no other players have report they are experiencing similar problems")

Hi,

What does playcheck say? Unless you have posted it here somewhere and i missed it, i can't locate it.

Nate

 

[gambblex]

ta-da !

https://www.casinomeister.com/forums/threads/32-red-malfunction.35115/

 

[gambblex]

Most likely you won't hear much from MG.

 

[asianeyes]

Hi there.
Technically speaking, it is not a complaint - not yet, as few weeks has passed since I reported this to casino, and the case is neither resolved nor altogether dismissed. I am posting this here, with casino name omitted and screenshot cropped, as I would like to know if any MG players experienced the similar problem, ever.

Here is what I got few weeks ago, and the same or similar thing happened on another 3 occasions in the last month only:

What do you think? Have you ever seen anything of the kind?

I've seen this sort of thing a few times myself now as more and more people are posting these kinds of screenshots. Check the thread which displays some MG casinos with some of the most bizarre incorrect bj payouts.

 

[WyldGirl]

I had the same problem with 2 different casinos. And both showed the same reel positions in the transaction history as i had on my screenshot yet the response you got was the casinos resolve. They could not duplicate the problem and no other players were having the problem!

And 1 of them was for better than $1000.00 win!

Both have been since the USA Migration and I would love to know if you are USA?

 

[Fleur-De-Lis]

I am in EU, not USA... thanks for sharing. I guess my casino waits for me to get tired pursuing this

 

[Nate]

I am in EU, not USA... thanks for sharing. I guess my casino waits for me to get tired pursuing this

lol.. I have asked you on 2 occasions what PLAYCHECK says? My apologies if i have somehow missed your reply????

Nate

 

[Fleur-De-Lis]

lol.. I have asked you on 2 occasions what PLAYCHECK says? My apologies if i have somehow missed your reply????

Nate

Hi, sorry that I missed it. I guess I am not sure what playcheck is or where to look it up. I tried to make it very clear, that according to the casino, my screenshot is different from auditors' report. I have copy of this report - is this what you are referring to? Do you think I need to post it here? In other words, casino say actual game results are different from what I acutaully had seen on my computer screen ))

I am inclined to believe them on this, and anyway it was not a huge win, but I am disgusted with the fact that they refuse to admit the problem exists - at all. The last I heard from them was weeks ago - they asked for my DXDIAG files, which I did not like but still sent, hoping it'd help to get to the core of the problem. I never heard from them since

 

[Fleur-De-Lis]

Oh, some news here - I got an email from casino that "investigation is complete". Can't wait to hear what the outcome is but apparently I'd need to wait... and wait...

 

[pevangel]

Playcheck is in your casino download usually in your "My Account" at the bottom, then you would go to "View my game history", that is playcheck.

I hope this helps.


pevangel

 

[Fleur-De-Lis]

Thanks, angel. To be honest, I trust casino on this one - i.e. that playcheck is correct. It would be a waste of time to search for 3 month old transactions by myself, they can do it and I'd gladly take their word for it. My rant was about the fact that playcheck AND actual graphic display do not match. I am not controlling casino software or graphic display, they do. So they should take responsibility for discrepancies, not tell me that there's no problem exist... (?)

 

[Fleur-De-Lis]

Ok, here. So after only about three months the “investigation” is finally complete, and resolution is passed: “Our software providers have investigated thoroughly and have found no bug in the game software (…)We can only conclude that the game has paid correctly based on the results recorded in Playcheck and on the gaming server database itself and can offer no explanation as to how the result has been displayed on your PC based on the screenshots that have been submitted”

Oh really? I am impressed. I am not even angry, because I heard nothing new here to be angry about, the casino reps were in denial from the very beginning. It went on and on for months like this:

Me: why did I get the result showing that 2 x 2 = 5? It doesn’t seem right

Casino: yeah, this is wrong. 2 x 2 must be = 4

Me: OF COURSE. I know that 2 x 2 = 4, that is exactly why I am asking you why I got the combination showing 2 x 2 = 5

Casino: We checked and re-checked and our auditors double-checked and we all assure you that 2 x 2 = 4

Me: OF COURSE. 2 x 2 = 4, I agree. How on earth then in those screenshots I managed to catch during August-September on several occasions I see 2 x 2 =5?
I know it is wrong. I do not want it to be wrong. Can you fix it for me because it is wrong?

Casino: “these issues are specific to yourself and there have been no other
reported errors in on this game” (dd 16.09.2010)

Me: Excuse me? I made extra effort to check the gaming community and found more than one thread / reference / complaint about this happening in your casino? I play in several MG, and this repeated problem appeared only in yours and only within the specified reported period, never before and not since I reported it?

Casino: 2 x 2 = 4. Any further questions, please contact us

Ugh… are there any other hobbies that are less stressful? All these (4 or 5 different people over the period of months) casino reps I communicated with were nice and intelligent folks, so I am sure they did see what I was trying to get to. In this case, such going in circles till utter absurdity seem deliberate?
Casino considers the matter closed and expects me to be appreciative )) Ironically, I still cannot. How could I trust them ever again if when requested to explain/fix the problem they revert to you with “there is no problem” stuff? Sorry, second to none – you turned to be a huge disappointment in problem-handling field.

I understood that I am now free to post the rest of faulty screenshots as well as casino’s official “resolution” and related details. Will need to put it all in one file and upload pics. Thanks to fellow players for allowing me to bitch and rant ))

 

[vinylweatherman]

Ok, here. So after only about three months the “investigation” is finally complete, and resolution is passed: “Our software providers have investigated thoroughly and have found no bug in the game software (…)We can only conclude that the game has paid correctly based on the results recorded in Playcheck and on the gaming server database itself and can offer no explanation as to how the result has been displayed on your PC based on the screenshots that have been submitted”

Oh really? I am impressed. I am not even angry, because I heard nothing new here to be angry about, the casino reps were in denial from the very beginning. It went on and on for months like this:

Me: why did I get the result showing that 2 x 2 = 5? It doesn’t seem right

Casino: yeah, this is wrong. 2 x 2 must be = 4

Me: OF COURSE. I know that 2 x 2 = 4, that is exactly why I am asking you why I got the combination showing 2 x 2 = 5

Casino: We checked and re-checked and our auditors double-checked and we all assure you that 2 x 2 = 4

Me: OF COURSE. 2 x 2 = 4, I agree. How on earth then in those screenshots I managed to catch during August-September on several occasions I see 2 x 2 =5?
I know it is wrong. I do not want it to be wrong. Can you fix it for me because it is wrong?

Casino: “these issues are specific to yourself and there have been no other
reported errors in on this game” (dd 16.09.2010)
Me: Excuse me? I made extra effort to check the gaming community and found more than one thread / reference / complaint about this happening in your casino? I play in several MG, and this repeated problem appeared only in yours and only within the specified reported period, never before and not since I reported it?

Casino: 2 x 2 = 4. Any further questions, please contact us

Ugh… are there any other hobbies that are less stressful? All these (4 or 5 different people over the period of months) casino reps I communicated with were nice and intelligent folks, so I am sure they did see what I was trying to get to. In this case, such going in circles till utter absurdity seem deliberate?
Casino considers the matter closed and expects me to be appreciative )) Ironically, I still cannot. How could I trust them ever again if when requested to explain/fix the problem they revert to you with “there is no problem” stuff? Sorry, second to none – you turned to be a huge disappointment in problem-handling field.

I understood that I am now free to post the rest of faulty screenshots as well as casino’s official “resolution” and related details. Will need to put it all in one file and upload pics. Thanks to fellow players for allowing me to bitch and rant ))

This is a common lie used to cover up issues that the operator cannot get to the bottom of. Unfortunately, they get caught out because of ONLINE COMMUNITIES, where other players reporting the same issues PROVE that there have been problems for other players, and that the operator has LIED in the mistaken belief that the recipient of the lie has no way of knowing that others have experienced the same issue. This is pretty much routine procedure for MGS casinos, deny the existence of a general problem, and then sneak in a quiet fix. I happen to know how to spot an unscheduled "update", and this month has seen over a DOZEN "updates", even though only ONE was advertised (the 4 new games). The rest are probably bug corrections for problems that officially don't exist.

I'll bet at least one of these updates was a sly fix of THIS issue resulting from this 3 month investigation.