Yesterday I emailed and asked if they provide tracking for courier check withdrawals. The response I received was kind of vague so I emailed today hoping I would get a different support person. This was the email I received. Now keep in mind I have emailed only once before regarding tracking:
Dear Melissa
I am sorry but it is pointless you keep sending in these requests, we have explained to you several times it takes 5 to 7 working days for us to receive the tracking.
You withdrawal was processed a little over 2 working days ago.
As soon as we receive it we will forward it to you.
Kind regards
CSR Lynn
iNetBet Accounts
Now had I actually emailed countless times I would understand. I think the lack of online support is a problem.
Rude might be an understatement when it comes to ONE particular CSR @ inetbet.
I requested a Pay My Card withdraw for $750, sent in all of my documents and CLEARLY ASKED to have the withdraw sent to my Bank of America card - which was after we CLEARLY discussed how withdraws can not be sent to Green Dot/Pre-Paid cards, and we CLEARLY mentioned Green Dot by name.
I filled out all of the documents CORRECTLY, twice sent in a Pay My Card verification form CORRECTLY filled out with ONLY the information with for my Bank Of America card, sent in scans of my Bank of America card THREE TIMES, then after all of that they STILL somehow sent the first withdraw of $250 to my Green Dot card in error due to NO fault of my own.
I contacted inetbet, informed them of the error by saying "I am a bit confused. You sent this withdraw to my Green Dot debit card". Their response:
"We sent this to the card you requested so I am unsure what you mean when you say we sent it to another card."
Well, I don't think I could have said it any more clearly than "you sent this withdraw to my Green Dot card". And our e-mails clearly show I NEVER requested they send it to my Green Dot card even tho inetbet's comment "we sent this to the card you requested" would suggest that is what I asked.
It is true I also stated to "send the second withdraw to either card" AFTER that first withdraw was sent to my Green Dot card IN ERROR and due to NO fault of my own. And that was simply because:
1)The first withdraw worked even though it was sent to the wrong card by inetbet.
2)Since it worked I figured it was ok to send withdraws to Green Dot cards. I had no idea of the REAL reason why withdraws can not be sent to Green Dot cards at the time I said that. I was thinking it was simply because they did not go thru. When my first withdraw did go thru, I thought it was ok. Remember, I am the PLAYER. I am NOT the casino and I am NOT the payment processor. I had NO idea of the REAL reason why withdraws "can not" be sent to Green Dot until I contacted a DIFFERENT casino after this happened and asked them why. That's when I found out it's because Green Dot does not always allow players to access the funds. Which I have since discovered.
2)I figured if they couldn't get it right after all of the e-mails we exchanged where I CLEARLY pointed out I wanted the withdraws sent to the Bank Of America card because Green Dot can not accept withdraws, there wasn't much point in trying to explain it all again and delaying my withdraw.
3) I thought MAYBE the second withdraw would be sent to the Bank of America card since that IS the card I had requested the withdraws be sent to from day one, and the ONLY card I sent in a Pay My Card authorization form for!
But no. The second withdraw was also sent to the Green Dot card, it caused Green Dot to put a security lock on my card, and now I can not access my winnings, or ANY of the money that was in my Green Dot account before the withdraw was sent. And what does inetbet say about this?:
"We have sent your withdrawal back to the card that you used to deposit with and with which you won."
And the funniest one of all:
"Green Dot has never been mentioned by us to you and neither did you tell us not to send it via them."
I will give inetbet a LITTLE credit for at least attempting to help (albeit briefly) by contacting the payment processor who sent a document for me to sign in hopes Green Dot would release the funds. However, the document contained the wrong expiration date for the card. And when I pointed out this error, once again the blame seemed to be put on me when inetbet responded by saying:
"This is strange because those dates were taken directly from the request to send the funds"...as if it is my fault for giving them the wrong numbers.
I was also told by inetbet to leave the document AS IS (with the error) to "avoid confusion". So I did. And I signed it and sent it to the payment processor as requested.
The very next day inetbet sends me what they called the "final document" for me to sign in order to get my funds. I am thinking "great!". Then I open the document and see it is nothing more than a corrected version of the document I just sent in the day before - the document I informed inetbet had an error, only to be told to leave as is to "avoid confusion".
And when I point out the fact that it was simply a corrected version of the same document I sent in the day before, and voice my frustration over the errors that have been made by inetbet due to no fault of my own, here is what inetbet says to me:
"we could quite simply have said it is your credit card company get on with it, we have paid you that is where our responsibility ends".
And, "please desist with the accusatory emails."
So, for pointing out what has happened, and the errors that were made due to no fault of my own, and voicing some frustration, and trying to get my second withdraw, I am said to be "accusatory" and was also told my "facts are lies".
What a joke!
And while it is true they had not said "we have paid you that is where our responsibility ends", the truth of the matter is inetbet has not once admitted any errors, has tried to put the blame on me by saying completely untrue things like "Green Dot has never been mentioned" and "dates were taken directly from the request to send the funds", etc.
I have all of the e-mails to prove that before the withdraw was ever requested, inetbet and I:
1)Discussed Green Dot BY NAME.
2)Discussed how withdraws can not be sent to Green Dot.
3)Discussed how I was going to make a deposit with my Bank of America card SPECIFICALLY for the purpose of being able to get my withdraw sent to the Bank of America card by Pay My Card.
And yes, while I did say send the 2nd withdraw to "EITHER" card, it was ONLY because of the reasons I pointed out above.
So as of right now I have no idea what is happening with my withdraw that I can not access. I believ at this point inetbet has decided they will do no more and I am SOL on getting the $490 I fairly won and am still owed by inetbet as I can NOT access the funds.
Oh and one more thing, when I first contacted inetbet and told them I could not access the $490, they suggested I contact Green Dot and demand they release the funds.
I have contacted a reputable casino where I have successfully received a withdraw by Pay My Card and they informed me:
"In the past we have had problems with some Green Dot cards, sometimes the bank issuer do not release the money to the player and because we cannot reverse the transaction we have to pay out the player twice."
And:
"The last thing we want is our players to receive hassle from the issuing bank over the money they won fairly so it is simply not worth the risk of sending to those cards for us."
Would be nice to see inetbet do the same thing rather than trying to find ways to put the blame on me while they admit no wrong despite the fact they indeed are the ones who made the errors and messed this up from the beginning.
The same casino that informed about how they had to pay players twice because of Green Dot also said:
"The fact is that we all make mistakes from time to time, we are human. It is how we act after those mistakes that defines a company. "
Isn't that the truth.