Does anyone else find inetbet support a bit rude?

mistyb05

Dormant account
Joined
Oct 16, 2007
Location
New Orleans Louisiana
Yesterday I emailed and asked if they provide tracking for courier check withdrawals. The response I received was kind of vague so I emailed today hoping I would get a different support person. This was the email I received. Now keep in mind I have emailed only once before regarding tracking:

Dear Melissa
I am sorry but it is pointless you keep sending in these requests, we have explained to you several times it takes 5 to 7 working days for us to receive the tracking.
You withdrawal was processed a little over 2 working days ago.
As soon as we receive it we will forward it to you.
Kind regards
CSR Lynn
iNetBet Accounts

Now had I actually emailed countless times I would understand. I think the lack of online support is a problem.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I've never received tracking info as usually the courier delivers before the casino even receives it from the processor. I can't remember w/INetBet WD specifically, but with one particular courier, I always get an automated phone call the day before delivery.

And yes, INetBet support can be a bit... shall we say... curt.

Edited to add: You might receive a few more responses (and details) regarding payout issues if you post in the ATB section. Just an FYI.... :)
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
I take it you must be rather new at playing at inetbet:) but if you look at the accredited list you will see that they have excellent review
here at casino that said , your in the best of hands with them :thumbsup:
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Yesterday I emailed and asked if they provide tracking for courier check withdrawals. The response I received was kind of vague so I emailed today hoping I would get a different support person. This was the email I received. Now keep in mind I have emailed only once before regarding tracking:

Dear Melissa
I am sorry but it is pointless you keep sending in these requests, we have explained to you several times it takes 5 to 7 working days for us to receive the tracking.
You withdrawal was processed a little over 2 working days ago.
As soon as we receive it we will forward it to you.
Kind regards
CSR Lynn
iNetBet Accounts

Now had I actually emailed countless times I would understand. I think the lack of online support is a problem.

You're right that email is rude. I'm not sure where they get the idea that it's okay to treat customers like that. Maybe they missed that part in training ;)

Maybe you should have a look at joining an accredited casino with chat support :)
 

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
I take it you must be rather new at playing at inetbet:) but if you look at the accredited list you will see that they have excellent review
here at casino that said , your in the best of hands with them :thumbsup:

This is the bit that I don't understand. It's accepted that they are a safe pair of hands and there's never really a MAJOR issue with iNetBet... So why let all that good work go to waste with seemingly very poor levels of customer service? It makes no sense whatsoever.

No matter which way you look at it - that email up there is rude - there's no need.

If the US does open its doors to everyone else again, the existing operators should be confident their support and customer service during the 'prohibited' years will stand them in good stead to retain their loyal players. As it stands, the likes of 32Red, Redbet etc etc will absolutely annihilate them.

US facing operators - you're not going to have your players over a barrel forever. Just a thought...
 

mistyb05

Dormant account
Joined
Oct 16, 2007
Location
New Orleans Louisiana
I take it you must be rather new at playing at inetbet:) but if you look at the accredited list you will see that they have excellent review
here at casino that said , your in the best of hands with them :thumbsup:

No I have actually played there for many years now. Although I am rather new to posting on this forum. I know I will get paid that is not the issue. The issue is the rude response to my email.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
This is the bit that I don't understand. It's accepted that they are a safe pair of hands and there's never really a MAJOR issue with iNetBet... So why let all that good work go to waste with seemingly very poor levels of customer service? It makes no sense whatsoever.

No matter which way you look at it - that email up there is rude - there's no need.

If the US does open its doors to everyone else again, the existing operators should be confident their support and customer service during the 'prohibited' years will stand them in good stead to retain their loyal players. As it stands, the likes of 32Red, Redbet etc etc will absolutely annihilate them.

US facing operators - you're not going to have your players over a barrel forever. Just a thought...

my response was to set any anxiety to rest for misty05 and you are correct in assuming that across the board the costumer service of every casino will take on a new color [attitude ] competition will be fierce

but at the time right now I honestly believe inetbet has to be included in the top three of the best RTG casino payouts to players
and being a retired business person I believe I see them [inetbet] as a company that wants to keep there overhead down [and there expert staff ] not over worked by what a lean seasoned service center may see as not front row queries

P S my experience with inetbet via email is very timely and without wasted time sending multiple transmissions

respectfully R C
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
No I have actually played there for many years now. Although I am rather new to posting on this forum. I know I will get paid that is not the issue. The issue is the rude response to my email.

At least you got a response! When I asked them to close my old account I never got a reply in 6 days, the rep eventually replied stating they 'couldn't trace the e-mail I sent' (surprise surprise) and so it took 8 days to action my request.:what:
 

RedWingsFan

Dormant account
PABaccred
Joined
May 15, 2013
Location
USA
Yesterday I emailed and asked if they provide tracking for courier check withdrawals. The response I received was kind of vague so I emailed today hoping I would get a different support person. This was the email I received. Now keep in mind I have emailed only once before regarding tracking:

Dear Melissa
I am sorry but it is pointless you keep sending in these requests, we have explained to you several times it takes 5 to 7 working days for us to receive the tracking.
You withdrawal was processed a little over 2 working days ago.
As soon as we receive it we will forward it to you.
Kind regards
CSR Lynn
iNetBet Accounts

Now had I actually emailed countless times I would understand. I think the lack of online support is a problem.

Rude might be an understatement when it comes to ONE particular CSR @ inetbet.

I requested a Pay My Card withdraw for $750, sent in all of my documents and CLEARLY ASKED to have the withdraw sent to my Bank of America card - which was after we CLEARLY discussed how withdraws can not be sent to Green Dot/Pre-Paid cards, and we CLEARLY mentioned Green Dot by name.

I filled out all of the documents CORRECTLY, twice sent in a Pay My Card verification form CORRECTLY filled out with ONLY the information with for my Bank Of America card, sent in scans of my Bank of America card THREE TIMES, then after all of that they STILL somehow sent the first withdraw of $250 to my Green Dot card in error due to NO fault of my own.

I contacted inetbet, informed them of the error by saying "I am a bit confused. You sent this withdraw to my Green Dot debit card". Their response:

"We sent this to the card you requested so I am unsure what you mean when you say we sent it to another card."

Well, I don't think I could have said it any more clearly than "you sent this withdraw to my Green Dot card". And our e-mails clearly show I NEVER requested they send it to my Green Dot card even tho inetbet's comment "we sent this to the card you requested" would suggest that is what I asked.

It is true I also stated to "send the second withdraw to either card" AFTER that first withdraw was sent to my Green Dot card IN ERROR and due to NO fault of my own. And that was simply because:

1)The first withdraw worked even though it was sent to the wrong card by inetbet.

2)Since it worked I figured it was ok to send withdraws to Green Dot cards. I had no idea of the REAL reason why withdraws can not be sent to Green Dot cards at the time I said that. I was thinking it was simply because they did not go thru. When my first withdraw did go thru, I thought it was ok. Remember, I am the PLAYER. I am NOT the casino and I am NOT the payment processor. I had NO idea of the REAL reason why withdraws "can not" be sent to Green Dot until I contacted a DIFFERENT casino after this happened and asked them why. That's when I found out it's because Green Dot does not always allow players to access the funds. Which I have since discovered.

2)I figured if they couldn't get it right after all of the e-mails we exchanged where I CLEARLY pointed out I wanted the withdraws sent to the Bank Of America card because Green Dot can not accept withdraws, there wasn't much point in trying to explain it all again and delaying my withdraw.

3) I thought MAYBE the second withdraw would be sent to the Bank of America card since that IS the card I had requested the withdraws be sent to from day one, and the ONLY card I sent in a Pay My Card authorization form for!

But no. The second withdraw was also sent to the Green Dot card, it caused Green Dot to put a security lock on my card, and now I can not access my winnings, or ANY of the money that was in my Green Dot account before the withdraw was sent. And what does inetbet say about this?:

"We have sent your withdrawal back to the card that you used to deposit with and with which you won."

And the funniest one of all:

"Green Dot has never been mentioned by us to you and neither did you tell us not to send it via them."

I will give inetbet a LITTLE credit for at least attempting to help (albeit briefly) by contacting the payment processor who sent a document for me to sign in hopes Green Dot would release the funds. However, the document contained the wrong expiration date for the card. And when I pointed out this error, once again the blame seemed to be put on me when inetbet responded by saying:

"This is strange because those dates were taken directly from the request to send the funds"...as if it is my fault for giving them the wrong numbers.

I was also told by inetbet to leave the document AS IS (with the error) to "avoid confusion". So I did. And I signed it and sent it to the payment processor as requested.

The very next day inetbet sends me what they called the "final document" for me to sign in order to get my funds. I am thinking "great!". Then I open the document and see it is nothing more than a corrected version of the document I just sent in the day before - the document I informed inetbet had an error, only to be told to leave as is to "avoid confusion".

And when I point out the fact that it was simply a corrected version of the same document I sent in the day before, and voice my frustration over the errors that have been made by inetbet due to no fault of my own, here is what inetbet says to me:

"we could quite simply have said it is your credit card company get on with it, we have paid you that is where our responsibility ends".

And, "please desist with the accusatory emails."

So, for pointing out what has happened, and the errors that were made due to no fault of my own, and voicing some frustration, and trying to get my second withdraw, I am said to be "accusatory" and was also told my "facts are lies".

What a joke!

And while it is true they had not said "we have paid you that is where our responsibility ends", the truth of the matter is inetbet has not once admitted any errors, has tried to put the blame on me by saying completely untrue things like "Green Dot has never been mentioned" and "dates were taken directly from the request to send the funds", etc.

I have all of the e-mails to prove that before the withdraw was ever requested, inetbet and I:

1)Discussed Green Dot BY NAME.
2)Discussed how withdraws can not be sent to Green Dot.
3)Discussed how I was going to make a deposit with my Bank of America card SPECIFICALLY for the purpose of being able to get my withdraw sent to the Bank of America card by Pay My Card.

And yes, while I did say send the 2nd withdraw to "EITHER" card, it was ONLY because of the reasons I pointed out above.

So as of right now I have no idea what is happening with my withdraw that I can not access. I believ at this point inetbet has decided they will do no more and I am SOL on getting the $490 I fairly won and am still owed by inetbet as I can NOT access the funds.

Oh and one more thing, when I first contacted inetbet and told them I could not access the $490, they suggested I contact Green Dot and demand they release the funds.

I have contacted a reputable casino where I have successfully received a withdraw by Pay My Card and they informed me:

"In the past we have had problems with some Green Dot cards, sometimes the bank issuer do not release the money to the player and because we cannot reverse the transaction we have to pay out the player twice."

And:

"The last thing we want is our players to receive hassle from the issuing bank over the money they won fairly so it is simply not worth the risk of sending to those cards for us."

Would be nice to see inetbet do the same thing rather than trying to find ways to put the blame on me while they admit no wrong despite the fact they indeed are the ones who made the errors and messed this up from the beginning.

The same casino that informed about how they had to pay players twice because of Green Dot also said:

"The fact is that we all make mistakes from time to time, we are human. It is how we act after those mistakes that defines a company. "

Isn't that the truth.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yesterday I emailed and asked if they provide tracking for courier check withdrawals. The response I received was kind of vague so I emailed today hoping I would get a different support person. This was the email I received. Now keep in mind I have emailed only once before regarding tracking:

Dear Melissa
I am sorry but it is pointless you keep sending in these requests, we have explained to you several times it takes 5 to 7 working days for us to receive the tracking.
You withdrawal was processed a little over 2 working days ago.
As soon as we receive it we will forward it to you.
Kind regards
CSR Lynn
iNetBet Accounts

Now had I actually emailed countless times I would understand. I think the lack of online support is a problem.

I will interpret this for you:

"Dear Melissa
For f***s sake stop badgering us, how many bloody times do we have to tell you WE CAN'T TRACK TRANSACTIONS FOR 7 DAYS, even if we could be arsed to do so.
You withdrawal was processed a little over 2 working days ago - work it out! You've won something, and STILL you keep ****ing going on pestering us and disturbing our coffees. What's wrong with you woman??? We also remind you we are a BUSINESS and far more important to us is getting money coming in, not sending it out - we have to smarm depositors and be over them like a rash, and there's you whingeing on because you've had the audacity to withdraw something!
As soon as we receive it we will forward it to you, if you believe that. Hopefully by then you'll have got your sodding cheque anyway and forgotten about this crap, like we already have. By the way, we've assigned you a special personal 'withdrawers' bonus' of 200% up to 400 USD for your next deposit after this cheque has cleared.
Now sod off!
CSR xXxX
iNetBet Accounts"
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
:lolup:

Yep, that's the way I read it too. I don't think you can attribute the snideness to English not being their first language either. I find them rude and snippy if it has anything to do with questioning something they did.
 

mistyb05

Dormant account
Joined
Oct 16, 2007
Location
New Orleans Louisiana
I guess basically when it comes down to , if we want to play at an overseas online casino in the US we will have to put up with whats handed to us. Yes I will get payed I get that. And there is no rule that says they must be nice when paying me I get that too. Oh silly girl that I am expecting polite answers to questions.:rolleyes:
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
I guess basically when it comes down to , if we want to play at an overseas online casino in the US we will have to put up with whats handed to us. Yes I will get payed I get that. And there is no rule that says they must be nice when paying me I get that too. Oh silly girl that I am expecting polite answers to questions.:rolleyes:

There are many other RTG casinos on the accredited list that have chat support.
 

Naokia980

Dormant Account
Joined
Jan 13, 2013
Location
Caucaus
Inetbet T&C: If your enjoyment tends more towards the interactive experience, why not visit our Multi Player Poker or Bingo rooms; here you can pit your skill and chat with players from around the world.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I've actually gotten very short messages from support when they're being nice too. Like awhile back I wrote them, "Great thanks!" and they wrote back "you're welcome" with a smiley face. :)

I don't think they have a lot of people working at iNetBet, to be honest. It always seems like there's only about 4 people on the whole staff.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I'll take short messages any time as long as I know that it's an actual person that has written it.
I hate those automatic responses written in a professional way that are sent out as a respond to any query :mad:

I can also understand how frustrating it can be for them replying to all mails. I wonder how many of those mails they are recieving that are complains about something, and not just a friendly question. It's not an easy job and us gamblers are definately good in complaining and being rude ourselves :rolleyes:

I'm not defending the mails they send that are rude, because some are, but trying to get you to see the people behind. I'm not sure I could do what they are doing.
Just take a look around in this forum and there are rude post written each day.
Just never take anything personal is my advice.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
There are many other RTG casinos on the accredited list that have chat support.

Yeah, but for some of us, we have to also take into conderation payout methods available and where our stupid freaking cards might work. Mine only works at a couple of RTGs (sometimes) these days. So, just because there may be amny 'usa facing' RTGs to choose from doesn't mean they will all work for all of us. It's a right royal PITA.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Yeah, but for some of us, we have to also take into conderation payout methods available and where our stupid freaking cards might work. Mine only works at a couple of RTGs (sometimes) these days. So, just because there may be amny 'usa facing' RTGs to choose from doesn't mean they will all work for all of us. It's a right royal PITA.

That would suck :(
 

avalkru

Dormant account
Joined
Jan 13, 2013
Location
ontario canada
inetbet rude support

I too think Inetbet support is rude...there was a couple of times I emailed support and they did not respond so I simply posted on facebook why it takes so long for them to respond..etc..they then suspended me off facebook??? I wasn't rude or abusive but they just took me off facebook...other posts on fb have read about the support not getting back to them etc..so I don't see where I went wrong

I emailed them last week with a question about the managers bonus..they did not respond so I sent them another email regarding the managers bonus..all they did was send me the link...still didn't answer my question..so I sent another email a bit more detailed they then sent me a message:
Hi Angela,
Thanks for your mail.

Did you read the link? Your question should be answered.


If you have not received your Manager Bonus by the 15th of the month and believe that you are eligible please feel free to contact us at support. [email protected]
Please refrain from sending emails before the above date as we are unable to check any accounts before then, sending multiple emails to support to request a MB may result in your account being excluded.


If you require any further assistance please let me know.
Regards,
CSR James
iNetBet Support

now keep in mind the second paragraph was in RED ...AND I was NOT asking for a mb..I was asking a question about the mb...anyway..i just thought it was silly when they made the comment about multiple request..well they did not answer my question so I asked again..anyway it ended up like this; I asked to close my account as I thought it was rude.... and why do they always threaten to "suspend" or "exclude" you if you just simply ask a question either in email or facebook...so it came back "permanently closed" and "not to email them again as I am not a customer anymore" wow...all that after one simple question. I couldn't believe it..maybe I am wrong but I think was totally handled unprofessionaly.
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I love the InetBet Dudes and Dudettes a fond term I have called them for years, have gotten the same emails as every one else that is wriiten in a matter of fact manner, do I find them rude , not at all:thumbsup:

When my first Grandchild was born , Ben sent me a nice note by email , lil things like that mean alot to a player.:)

Laurie
 
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