spiker1977
Experienced Member
I was playing on rizk yesterday. Did do a small bet on fotball.
In middle of the 2 half i check out the cashout on my bet, its was about 25€.
I push it but nothing happens, i try it for few minuts and get the same error.
Then i was thinking that there was some issue with malta yersterday, so i did do a 1 min recording about what happens, to show to rizk support.
Today i did go to rizk support and ask what did happen, did send them the video. Here is the video and the support chat after.
Henry (12:07:03): Hi Jere, hope all is well, would you be able to have this conversation in English please?
Jere (12:07:18): hi, it ok henry
Jere (12:07:42): i had some issue with my cashout on betting yesterday. it did not work
Jere (12:07:53): i made a video of it.
Henry (12:07:58): Sorry to hear this
Jere (12:08:14): was it because of the malta problems yesterday ?
Henry (12:08:52): It seems as though there was a change in the value of the cashout, and it backe unavailable in the moment which you tried to cash out
Henry (12:09:09): As you may know, cashout can fluctuate in and out of availability at any point in time, and is never guaranteed
Jere (12:09:28): if it dont work in 10 min. then its not working
Jere (12:09:41): if i push the button 10 min in row.. and no one is workign then..
Jere (12:09:43): its not workin
Jere (12:09:53): i just made a 1 min video.. just to show you
Henry (12:10:14): Why didn't you contact us about this issue, when the issue was occurring ?
Jere (12:10:47): and w8 in line few minuts.. then tell you what is happenign.
Jere (12:10:54): and then its already 20 min later.
Henry (12:13:36): Sorry to hear that you were having this issue
Henry (12:14:28): Unfortunately, the video shows the issue only happening once
Henry (12:14:51): I'm really sorry about this, but it seems as though the value simply became unavailable as you were trying to claim it
Henry (12:14:58): In fact once this was done it was no longer there
Jere (12:15:08): ?
Jere (12:15:22): are you looking at the same video ?
Henry (12:15:30): In the future please get in touch with us when the issue is happening because we can get the traders to look at the live cash out value
Henry (12:15:51): Yes I am watching the one you sent me, the video is 1:01, you try to cash out, it fails, and then the value is no longer there
Jere (12:17:39): you just see me clicking it 1 time =?
Henry (12:18:00): Yes
Jere (12:18:26): so you dont see me hitting the button 6 times in the video ? 6 diffferent times ?
Jere (12:18:40): where the value changes.
Jere (12:18:55): and i refresh the site few times ?
Henry (12:23:24): No
Henry (12:23:29): The video length is 1:01
Jere (12:24:19): ok ..
Here im LOL my ass off.
Henry (12:24:39): Sorry about the mix up
Henry (12:24:42): My fault there
Henry (12:24:56): You were right, this seems to have been in line with the site issues
Henry (12:25:04): Sorry about this, my fault completely
Jere (12:25:09): ok
Henry (12:25:21): Unfortunately, it was displaying an expired value which didn't update
Henry (12:25:29): This is why you couldn't claim it but it kept showing
Jere (12:27:29): so its displayed it almost 10 min ..
Henry (12:28:17): Unfortunately, that is still not showing in the video, and I can't confirm how long this was incorrectly displayed
Jere (12:28:32): that is true..
Henry (12:29:56): We will not be able to do anything about this
Jere (12:29:56): i cant prove more then 1 min.... but hope your system can check how many time and long i did push the cashout button
Jere (12:30:03): its ok..
Henry (12:30:04): Unfortunately the value you was still not available
Henry (12:30:09): And we will not be able to credit anything
Henry (12:30:12): I am sorry about this
Jere (12:30:14): its ok
Jere (12:30:17): no worrries.
Jere (12:30:42): ty for your time, have a good day .
Henry (12:30:55): Apologies, I wish I could do more about this. However, if you need anything else, we're here 24/7 for you, feel free to contact us again. Have a good one! Bye.
It seem the only way is, that you need to record all your sessions, when you need to prove what happen.
Have a nice weekend everyone.
In middle of the 2 half i check out the cashout on my bet, its was about 25€.
I push it but nothing happens, i try it for few minuts and get the same error.
Then i was thinking that there was some issue with malta yersterday, so i did do a 1 min recording about what happens, to show to rizk support.
Today i did go to rizk support and ask what did happen, did send them the video. Here is the video and the support chat after.
Henry (12:07:03): Hi Jere, hope all is well, would you be able to have this conversation in English please?
Jere (12:07:18): hi, it ok henry
Jere (12:07:42): i had some issue with my cashout on betting yesterday. it did not work
Jere (12:07:53): i made a video of it.
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Jere (12:08:14): was it because of the malta problems yesterday ?
Henry (12:08:52): It seems as though there was a change in the value of the cashout, and it backe unavailable in the moment which you tried to cash out
Henry (12:09:09): As you may know, cashout can fluctuate in and out of availability at any point in time, and is never guaranteed
Jere (12:09:28): if it dont work in 10 min. then its not working
Jere (12:09:41): if i push the button 10 min in row.. and no one is workign then..
Jere (12:09:43): its not workin
Jere (12:09:53): i just made a 1 min video.. just to show you
Henry (12:10:14): Why didn't you contact us about this issue, when the issue was occurring ?
Jere (12:10:47): and w8 in line few minuts.. then tell you what is happenign.
Jere (12:10:54): and then its already 20 min later.
Henry (12:13:36): Sorry to hear that you were having this issue
Henry (12:14:28): Unfortunately, the video shows the issue only happening once
Henry (12:14:51): I'm really sorry about this, but it seems as though the value simply became unavailable as you were trying to claim it
Henry (12:14:58): In fact once this was done it was no longer there
Jere (12:15:08): ?
Jere (12:15:22): are you looking at the same video ?
Henry (12:15:30): In the future please get in touch with us when the issue is happening because we can get the traders to look at the live cash out value
Henry (12:15:51): Yes I am watching the one you sent me, the video is 1:01, you try to cash out, it fails, and then the value is no longer there
Jere (12:17:39): you just see me clicking it 1 time =?
Henry (12:18:00): Yes
Jere (12:18:26): so you dont see me hitting the button 6 times in the video ? 6 diffferent times ?
Jere (12:18:40): where the value changes.
Jere (12:18:55): and i refresh the site few times ?
Henry (12:23:24): No
Henry (12:23:29): The video length is 1:01
Jere (12:24:19): ok ..
Here im LOL my ass off.
Henry (12:24:39): Sorry about the mix up
Henry (12:24:42): My fault there
Henry (12:24:56): You were right, this seems to have been in line with the site issues
Henry (12:25:04): Sorry about this, my fault completely
Jere (12:25:09): ok
Henry (12:25:21): Unfortunately, it was displaying an expired value which didn't update
Henry (12:25:29): This is why you couldn't claim it but it kept showing
Jere (12:27:29): so its displayed it almost 10 min ..
Henry (12:28:17): Unfortunately, that is still not showing in the video, and I can't confirm how long this was incorrectly displayed
Jere (12:28:32): that is true..
Henry (12:29:56): We will not be able to do anything about this
Jere (12:29:56): i cant prove more then 1 min.... but hope your system can check how many time and long i did push the cashout button
Jere (12:30:03): its ok..
Henry (12:30:04): Unfortunately the value you was still not available
Henry (12:30:09): And we will not be able to credit anything
Henry (12:30:12): I am sorry about this
Jere (12:30:14): its ok
Jere (12:30:17): no worrries.
Jere (12:30:42): ty for your time, have a good day .
Henry (12:30:55): Apologies, I wish I could do more about this. However, if you need anything else, we're here 24/7 for you, feel free to contact us again. Have a good one! Bye.
It seem the only way is, that you need to record all your sessions, when you need to prove what happen.
Have a nice weekend everyone.
