crazylady1983
Dormant Account
- Joined
- Mar 26, 2018
- Location
- United kingdom
Hey guys new member here so hopefully I'm posting in the right place. Will try to keep this as short as possible and hopefully someone can give me a bit of advice.
OK so Sunday 18th March was my birthday and I had received an email from diamond 7 casino with a free £5 birthday bonus, great I think. So I play most of the day and somehow manage to get the balance up to where I withdraw £400 as wagering was completed etc.
Now fast forward to Wednesday and the money is still pending, being bored that day I decide to reverse the withdrawal, and then make a fresh withdrawal for £200 and play with the remaining £200.
So I open 300 shields, start spinning at 75p and hit the bonus within 10 spins. Bonus pays me £2530 and some odd pence. Can't believe my luck so I request a withdrawal of £2000 and I reverse the the £200 I had requested.
Now come Friday and still the money is pending, I speak to live chat and immediately afterwards my withdrawal has been changed to £70, the casino now say that this is due to my winnings from free spins being capped at £50.i argue that I didn't have free spins and it as £5 in bonus money. Long story short they will not change their mind and I have lost £1950.
Does anyone have any advice on this or even know if I have a case to be made
That ks for any help that can be provided
OK so Sunday 18th March was my birthday and I had received an email from diamond 7 casino with a free £5 birthday bonus, great I think. So I play most of the day and somehow manage to get the balance up to where I withdraw £400 as wagering was completed etc.
Now fast forward to Wednesday and the money is still pending, being bored that day I decide to reverse the withdrawal, and then make a fresh withdrawal for £200 and play with the remaining £200.
So I open 300 shields, start spinning at 75p and hit the bonus within 10 spins. Bonus pays me £2530 and some odd pence. Can't believe my luck so I request a withdrawal of £2000 and I reverse the the £200 I had requested.
Now come Friday and still the money is pending, I speak to live chat and immediately afterwards my withdrawal has been changed to £70, the casino now say that this is due to my winnings from free spins being capped at £50.i argue that I didn't have free spins and it as £5 in bonus money. Long story short they will not change their mind and I have lost £1950.
Does anyone have any advice on this or even know if I have a case to be made
That ks for any help that can be provided